Swissôtel Sydney

Hi Yasushi, Thank you for your wonderful score and for choosing to stay with us as part of your tour group. We are delighted to hear that you enjoyed your stay, and we would be pleased to welcome you back in the future for a longer visit so you can further experience all that our hotel has to offer. Swissôtel Sydney has also recently completed a full lift modernisation, providing a significantly enhanced experience with faster, smoother, and more reliable service. We would be delighted to welcome you back to experience the improvements. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. While I am pleased to know that you enjoyed many aspects of your visit, I am sorry to learn that the lift wait times impacted your experience. At the time of your stay, we were undertaking a significant lift modernisation project aimed at improving the long-term reliability, safety, and comfort of our facilities. While these enhancements are important, they did result in longer wait times and increased demand on the available lifts, particularly during busy periods. We sincerely appreciate your patience and understanding while these improvements were underway. Thank you again for your valuable feedback. Comments such as yours help us continue to improve the experience we provide for our guests. We hope to have the opportunity to welcome you back to Swissôtel Sydney in the future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Dear Mr. m., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you for taking the time to complete our survey and share your detailed feedback regarding your recent stay with us. Firstly, please accept our sincere apologies that your experience did not meet your expectations, particularly in relation to the Executive Lounge, breakfast quality, cleanliness, and overall service experience. We are very sorry to learn that several aspects of your stay left you disappointed. Your comments regarding the food quality, beverage selection, room cleanliness, and recognition as an ALL Gold member have been carefully noted and shared with the relevant department leaders for immediate review and improvement. Feedback such as yours is extremely valuable, as it helps us identify areas where we must do better. We also regret that your arrival, departure, and overall hotel experience did not reflect the high standards we strive to provide to our valued guests. Please be assured that your concerns are being taken seriously and will be addressed with our teams accordingly. Thank you once again for your honesty and for giving us the opportunity to improve. We truly value your loyalty as an ALL Gold member and hope we may have the opportunity to restore your confidence in a future stay. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Dear Ms. I., I hope you are well. Warm greeting from Swissôtel Sydney. Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We are delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of your room, and that the room size suited your group well. We are also pleased that our team members were able to assist you by guiding you to the alternative elevator during the maintenance period. Your kind comments about the two Indonesian team members will certainly be shared with them. At the same time, please accept our sincere apologies for the inconvenience caused during your arrival and check-in experience, particularly regarding the room number mistake and the WiFi connectivity issues you encountered. We understand how frustrating this must have been, especially when you needed to use your own mobile data. Your comments are very valuable and will be shared with the relevant departments as we continue working to improve both our communication and internet accessibility for guests. We also appreciate your understanding regarding the temporary elevator maintenance and the busy vehicle area during your departure. Thank you once again for your valuable feedback and for recommending us to your family and friends. We truly hope to have the pleasure of welcoming you back again on your next visit. Kind regrads, Fajar Ariadi Assistant Night Manager Swissôtell Sydney

Dear Mr. T., Thank you for taking the time to share your experience at Swissôtel Sydney. We are delighted to hear that you enjoyed the atmosphere of our lobby, lounge, and bar. We also appreciate your feedback regarding WiFi speed, room comfort, and our team. Please be assured that your comments are shared with the relevant departments to help us enhance the guest experience. We hope to have the opportunity to welcome you back and provide an even more seamless stay in the future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia