Swissôtel Sydney

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 7,084 件のレビュー

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Swissôtel Sydney - Image 1
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68 Market Street, 2000 SYDNEY, オーストラリア

説明

ホテルのその他の情報

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

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ホテル所在地

Swissôtel Sydney

68 Market Street
2000 SYDNEY
オーストラリア

GPS:-33.870635, 151.207363

電話番号
ファックス +61 2 9238 8899

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  7,084 件のレビュー

お客さまの声 4.0/5

Shuichi H. カップル - 確認済みレビュー すべて

エレベーターの到着が遅い、満員で乗れない時もありました。

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. While I am pleased to know that you enjoyed many aspects of your visit, I am sorry to learn that the lift wait times impacted your experience. At the time of your stay, we were undertaking a significant lift modernisation project aimed at improving the long-term reliability, safety, and comfort of our facilities. While these enhancements are important, they did result in longer wait times and increased demand on the available lifts, particularly during busy periods. We sincerely appreciate your patience and understanding while these improvements were underway. Thank you again for your valuable feedback. Comments such as yours help us continue to improve the experience we provide for our guests. We hope to have the opportunity to welcome you back to Swissôtel Sydney in the future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

お客さまの声 1.5/5

Yasuhiro M. ファミリー - 確認済みレビュー すべて

ラウンジと朝食が酷い

Dear Mr. m., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you for taking the time to complete our survey and share your detailed feedback regarding your recent stay with us. Firstly, please accept our sincere apologies that your experience did not meet your expectations, particularly in relation to the Executive Lounge, breakfast quality, cleanliness, and overall service experience. We are very sorry to learn that several aspects of your stay left you disappointed. Your comments regarding the food quality, beverage selection, room cleanliness, and recognition as an ALL Gold member have been carefully noted and shared with the relevant department leaders for immediate review and improvement. Feedback such as yours is extremely valuable, as it helps us identify areas where we must do better. We also regret that your arrival, departure, and overall hotel experience did not reflect the high standards we strive to provide to our valued guests. Please be assured that your concerns are being taken seriously and will be addressed with our teams accordingly. Thank you once again for your honesty and for giving us the opportunity to improve. We truly value your loyalty as an ALL Gold member and hope we may have the opportunity to restore your confidence in a future stay. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

お客さまの声 4.0/5

Minako I. ファミリー - 確認済みレビュー すべて

場所は抜群。部屋も清潔で3人利用でしたが広さも問題無し。バスローブあり。水も人数分開け閉め可能紙パックで毎日支給。 エレベーターが１台改修中&イベントが重なって来ない事がありましたが、裏のエレベーターに案内して頂きました。車留めが2〜3台分しか無くて友人の車お迎えの際は花の納品の車がドーンと止まっていて１台止めるのが難しい状況でしたが無事荷物積めました。

Dear Ms. I., I hope you are well. Warm greeting from Swissôtel Sydney. Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We are delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of your room, and that the room size suited your group well. We are also pleased that our team members were able to assist you by guiding you to the alternative elevator during the maintenance period. Your kind comments about the two Indonesian team members will certainly be shared with them. At the same time, please accept our sincere apologies for the inconvenience caused during your arrival and check-in experience, particularly regarding the room number mistake and the WiFi connectivity issues you encountered. We understand how frustrating this must have been, especially when you needed to use your own mobile data. Your comments are very valuable and will be shared with the relevant departments as we continue working to improve both our communication and internet accessibility for guests. We also appreciate your understanding regarding the temporary elevator maintenance and the busy vehicle area during your departure. Thank you once again for your valuable feedback and for recommending us to your family and friends. We truly hope to have the pleasure of welcoming you back again on your next visit. Kind regrads, Fajar Ariadi Assistant Night Manager Swissôtell Sydney

お客さまの声 4.0/5

Shuichi T. ファミリー - 確認済みレビュー すべて

ホテルのロビーやラウンジ、バーの雰囲気が最高だった。

Dear Mr. T., Thank you for taking the time to share your experience at Swissôtel Sydney. We are delighted to hear that you enjoyed the atmosphere of our lobby, lounge, and bar. We also appreciate your feedback regarding WiFi speed, room comfort, and our team. Please be assured that your comments are shared with the relevant departments to help us enhance the guest experience. We hope to have the opportunity to welcome you back and provide an even more seamless stay in the future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

お客さまの声 4.0/5

Aya A. ご友人 - 確認済みレビュー すべて

宿泊2日目、外出から戻ると部屋の入り口の電気スイッチに刺してあった白いカードがなくなっていました。 意味なく刺しっぱなしにしていたわけではないので、滞在中の部屋から交換ではなく持ち去るのはやめて欲しかったです。

Dear Aoyanagi, Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused regarding the issue with the light switch in your room. Our hotel strives to maintain proper management of the amenities within the guest rooms, and we regret that such a situation has occurred. We will continue to work towards improving our services, and we kindly ask for your continued patronage. Thank you very much. Michelle Holdsworth Front Office Manager Swissotel Sydney

その他のウェブユーザーの評価

  • 3,272 件のレビュー 9.6/10 ロケーション
  • 3,663 件のレビュー 7.7/10 客室
  • 3,681 件のレビュー 7.7/10 サービス
  • 52 件のレビュー 5.5/10 インターネット
  • 1,565 件のレビュー 4.1/10 設備
  • 1,147 件のレビュー 7.2/10 清潔さ
  • 954 件のレビュー 7.3/10 朝食
  • 588 件のレビュー 5.8/10 お値打ち度

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