Swissôtel Sydney

Dear S., Thank you for sharing your feedback following your stay at Swissôtel Sydney. We are pleased to hear you enjoyed our central location and found it convenient for exploring Sydney’s many attractions. It is wonderful to know you also appreciated our facilities, including our gym and leisure areas. We appreciate your feedback regarding the outdoor pool temperature. We understand how enjoyable a swim can be as part of a relaxing stay, and we thank you for sharing your experience. Thank you for choosing to stay with us for your couple’s getaway. We hope to have the pleasure of welcoming you back again for another comfortable and enjoyable stay in Sydney. Sincerely, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Hi Godai, Thank you for your wonderful feedback. We are delighted to hear that our Swissôtel Sydney and our friendly staff were able to give you a memorable experience. Our Swiss service team are always available to assist our guests, in which amenities including toothbrushes are provided. Please feel free to contact our team on your next visit and we will be delighted to assist. As part of our ongoing commitment to enhancing the guest experience, Swissôtel Sydney has also completed a major lift modernisation project, introducing a state-of-the-art system that improves speed, comfort, and reliability. We look forward to welcoming you back again soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Yasushi, Thank you for your wonderful score and for choosing to stay with us as part of your tour group. We are delighted to hear that you enjoyed your stay, and we would be pleased to welcome you back in the future for a longer visit so you can further experience all that our hotel has to offer. Swissôtel Sydney has also recently completed a full lift modernisation, providing a significantly enhanced experience with faster, smoother, and more reliable service. We would be delighted to welcome you back to experience the improvements. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. While I am pleased to know that you enjoyed many aspects of your visit, I am sorry to learn that the lift wait times impacted your experience. At the time of your stay, we were undertaking a significant lift modernisation project aimed at improving the long-term reliability, safety, and comfort of our facilities. While these enhancements are important, they did result in longer wait times and increased demand on the available lifts, particularly during busy periods. We sincerely appreciate your patience and understanding while these improvements were underway. Thank you again for your valuable feedback. Comments such as yours help us continue to improve the experience we provide for our guests. We hope to have the opportunity to welcome you back to Swissôtel Sydney in the future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Dear Mr. m., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you for taking the time to complete our survey and share your detailed feedback regarding your recent stay with us. Firstly, please accept our sincere apologies that your experience did not meet your expectations, particularly in relation to the Executive Lounge, breakfast quality, cleanliness, and overall service experience. We are very sorry to learn that several aspects of your stay left you disappointed. Your comments regarding the food quality, beverage selection, room cleanliness, and recognition as an ALL Gold member have been carefully noted and shared with the relevant department leaders for immediate review and improvement. Feedback such as yours is extremely valuable, as it helps us identify areas where we must do better. We also regret that your arrival, departure, and overall hotel experience did not reflect the high standards we strive to provide to our valued guests. Please be assured that your concerns are being taken seriously and will be addressed with our teams accordingly. Thank you once again for your honesty and for giving us the opportunity to improve. We truly value your loyalty as an ALL Gold member and hope we may have the opportunity to restore your confidence in a future stay. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney