Dear S., Thank you for sharing your feedback following your stay at Swissôtel Sydney. We are pleased to hear you enjoyed our central location and found it convenient for exploring Sydney’s many attractions. It is wonderful to know you also appreciated our facilities, including our gym and leisure areas. We appreciate your feedback regarding the outdoor pool temperature. We understand how enjoyable a swim can be as part of a relaxing stay, and we thank you for sharing your experience. Thank you for choosing to stay with us for your couple’s getaway. We hope to have the pleasure of welcoming you back again for another comfortable and enjoyable stay in Sydney. Sincerely, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Hi Godai, Thank you for your wonderful feedback. We are delighted to hear that our Swissôtel Sydney and our friendly staff were able to give you a memorable experience. Our Swiss service team are always available to assist our guests, in which amenities including toothbrushes are provided. Please feel free to contact our team on your next visit and we will be delighted to assist. As part of our ongoing commitment to enhancing the guest experience, Swissôtel Sydney has also completed a major lift modernisation project, introducing a state-of-the-art system that improves speed, comfort, and reliability. We look forward to welcoming you back again soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Yasushi, Thank you for your wonderful score and for choosing to stay with us as part of your tour group. We are delighted to hear that you enjoyed your stay, and we would be pleased to welcome you back in the future for a longer visit so you can further experience all that our hotel has to offer. Swissôtel Sydney has also recently completed a full lift modernisation, providing a significantly enhanced experience with faster, smoother, and more reliable service. We would be delighted to welcome you back to experience the improvements. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. While I am pleased to know that you enjoyed many aspects of your visit, I am sorry to learn that the lift wait times impacted your experience. At the time of your stay, we were undertaking a significant lift modernisation project aimed at improving the long-term reliability, safety, and comfort of our facilities. While these enhancements are important, they did result in longer wait times and increased demand on the available lifts, particularly during busy periods. We sincerely appreciate your patience and understanding while these improvements were underway. Thank you again for your valuable feedback. Comments such as yours help us continue to improve the experience we provide for our guests. We hope to have the opportunity to welcome you back to Swissôtel Sydney in the future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Dear Mr. m., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you for taking the time to complete our survey and share your detailed feedback regarding your recent stay with us. Firstly, please accept our sincere apologies that your experience did not meet your expectations, particularly in relation to the Executive Lounge, breakfast quality, cleanliness, and overall service experience. We are very sorry to learn that several aspects of your stay left you disappointed. Your comments regarding the food quality, beverage selection, room cleanliness, and recognition as an ALL Gold member have been carefully noted and shared with the relevant department leaders for immediate review and improvement. Feedback such as yours is extremely valuable, as it helps us identify areas where we must do better. We also regret that your arrival, departure, and overall hotel experience did not reflect the high standards we strive to provide to our valued guests. Please be assured that your concerns are being taken seriously and will be addressed with our teams accordingly. Thank you once again for your honesty and for giving us the opportunity to improve. We truly value your loyalty as an ALL Gold member and hope we may have the opportunity to restore your confidence in a future stay. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Dear Ms. I., I hope you are well. Warm greeting from Swissôtel Sydney. Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We are delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of your room, and that the room size suited your group well. We are also pleased that our team members were able to assist you by guiding you to the alternative elevator during the maintenance period. Your kind comments about the two Indonesian team members will certainly be shared with them. At the same time, please accept our sincere apologies for the inconvenience caused during your arrival and check-in experience, particularly regarding the room number mistake and the WiFi connectivity issues you encountered. We understand how frustrating this must have been, especially when you needed to use your own mobile data. Your comments are very valuable and will be shared with the relevant departments as we continue working to improve both our communication and internet accessibility for guests. We also appreciate your understanding regarding the temporary elevator maintenance and the busy vehicle area during your departure. Thank you once again for your valuable feedback and for recommending us to your family and friends. We truly hope to have the pleasure of welcoming you back again on your next visit. Kind regrads, Fajar Ariadi Assistant Night Manager Swissôtell Sydney

Dear Mr. T., Thank you for taking the time to share your experience at Swissôtel Sydney. We are delighted to hear that you enjoyed the atmosphere of our lobby, lounge, and bar. We also appreciate your feedback regarding WiFi speed, room comfort, and our team. Please be assured that your comments are shared with the relevant departments to help us enhance the guest experience. We hope to have the opportunity to welcome you back and provide an even more seamless stay in the future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Dear Aoyanagi, Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused regarding the issue with the light switch in your room. Our hotel strives to maintain proper management of the amenities within the guest rooms, and we regret that such a situation has occurred. We will continue to work towards improving our services, and we kindly ask for your continued patronage. Thank you very much. Michelle Holdsworth Front Office Manager Swissotel Sydney

Dear Ms. A., Warm greetings from Swissotel Sydney. Thank you for taking the time to share your experience with us. We’re truly pleased to know that your visit met your expectations and that you had an enjoyable stay. Your kind words mean a lot to our team and serve as wonderful encouragement to continue delivering the best possible experience to our guests. We look forward to welcoming you back again soon. Warm regards, Siyun Khadgi Guest Experience Executive Swissotel Sydney

Dear Yoshiko, Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed a comfortable stay. We hope to welcome you back to Swissôtel Sydney in the future. Best regards, Siddoway Assistant Front Office Manager Swissôtel Sydney

Dear Mr. O., Thank you very much for sharing your kind feedback. We are truly delighted to hear that you enjoyed your stay and that our team—especially our bartenders—made your time with us enjoyable. Your generous comments and perfect scores mean a great deal to us. We also appreciate your loyalty as an ALL-Gold member and are glad to know that our recognition, amenities, and sustainability efforts met your expectations. It’s wonderful to hear that you enjoyed your meal and experience at our lobby bar as well. We sincerely hope to welcome you back to Swissotel Sydney on your next visit. Kind Regards, Gaurav REGMI Night Manager Swissotel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Dear Ms. K., Thank you very much for your kind words and for sharing your experience. We are thrilled to hear that you enjoyed your stay, found the hotel clean and conveniently located, and felt well cared for by our team especially the staff member who shares your love of ONE PIECE! It’s wonderful to know that the champagne for your honeymoon added a special touch, and that our sustainable initiatives resonated with you. Your feedback truly brightens our day and motivates our team to continue providing memorable experiences. We hope to welcome you back soon for another enjoyable stay. Warm regards, Dipendra Shrestha Assistant Night Manager

Dear Mie, E. and R., Thank you for your amazing score. We are thrilled to hear you, and your family enjoyed our lovely Swissotel Sydney and our location. Our friendly team are always ready to assist and to ensure our rooms meet your expectations. We hope you and your family were able to try our spiced lamb skewers and smoked duck salad. Both items are a must try at our stunning Arches Bar located on level 8. We look forward to welcoming you back soon. Kind Regards, Dalal Saboune Executive Assistant to the General Manager

Dear Ms. W., Thank you very much for your kind feedback. We're truly honoured to be your preferred hotel in Sydney, and we're so pleased to hear that you enjoyed the location, spacious room, amenities, and cleanliness. We appreciate your comments regarding the shower area — I’ve shared this with our housekeeping team to ensure its addressed. Your understanding and support of our sustainability efforts is also deeply valued. We look forward to welcoming you and your family back again soon. Warm regards, Dipendra Shrestha Assistant Night Manager

Dear Mr. k., Thank you very much for taking the time to share your feedback, and for choosing to stay with us. We’re delighted to hear that you enjoyed your stay and appreciated our location and service. Your kind words and high ratings across all areas mean a great deal to our team. We sincerely apologize for the inconvenience you experienced with the television during your stay. Please rest assured we have shared this with our maintenance team to ensure it is promptly addressed. As an ALL Platinum member, your loyalty is truly valued, and we look forward to welcoming you back on your next visit. Warm regards, Dipendra Shrestha Assistant Night Manager

Dear Ms. Y., Thank you very much for sharing your recent experience with us. We’re glad to hear you found the location convenient and appreciated the daily replenishment of mineral water, tea, and coffee, as well as the usability of the hairdryer. However, I sincerely apologize for the inconveniences you experienced during your stay. Please be assured that your feedback has been taken very seriously and shared with the relevant teams. We are committed to addressing these concerns promptly to enhance the quality of our services and ensure a more comfortable experience for you and all our guests in the future. We truly appreciate your feedback and your time. We hope to welcome you again and provide you with a smoother, more enjoyable experience next time. Warm regards, Dipendra Shrestha Assistant Night Manager

Dear Akira, Thank you for your wonderful feedback. We’re delighted you enjoyed our central location and comfortable stay, and we’ll be sure to share your kind words with our Japanese team members. We look forward to welcoming you back soon. Many thanks, Siddoway Assistant Front Office Manager Swissotel Sydney

Dear Ms. H., Thank you very much for choosing Swissôtel Sydney for your stay. We are delighted to hear that you found your stay comfortable and appreciated the cleanliness of our hotel. We are also pleased that you were satisfied with our luggage storage service and our sustainability efforts. Please accept our apologies for any inconvenience caused by the WiFi access, and we will work on improving this. We look forward to welcoming you back in the near future. Best regards, Dipendra Shrestha Assistant Night Manager

Dear Noriko, Thank you for your feedback. We’re so pleased you enjoyed our European-style interiors and that our team made you feel welcome. We’re sorry to hear about the toilet issue and will have our maintenance team look into this promptly. We appreciate you bringing it to our attention and hope to welcome you back again soon. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney