ノボテル シドニー ダーリング スクエア 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,027 件のレビュー

ベストレートをお約束
ノボテル シドニー ダーリング スクエア - Image 1
ノボテル シドニー ダーリング スクエア - Image 2
ノボテル シドニー ダーリング スクエア - Image 3
ノボテル シドニー ダーリング スクエア - Image 4
17 Little Pier Street, シドニー, オーストラリア, 2000 ダーリングハーバー, オーストラリア

説明

ホテルのその他の情報

  • Wi-Fi、ワークスペース、ケーブルTV、ミニバー

  • 屋内プール、モダンなフィットネスセンター

  • 柔軟で自然光が差し込む多数のイベントルーム

  • 種類豊富なお飲み物、アラカルトのダイニング

  • Close to ICC Sydney and public transportation.

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ノボテル シドニー ダーリング スクエア

17 Little Pier Street, シドニー, オーストラリア
2000 ダーリングハーバー
オーストラリア

GPS:-33.87747, 151.202709

電話番号
ファックス +61 2 8217 4085

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

PUMPHOUSE RESTAURANT & BAR

遺産として登録された 110 年前の建物です。 居心地のよい開放的なベランダで 多種多様な作りたての料理をお召し上がりいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,027 件のレビュー

トリップアドバイザーの評価  4.2/5  523 件のレビュー

お客さまの声 5.0/5

Masaharu T. ファミリー - 確認済みレビュー すべて

フロントの説明も丁寧で大変助かりました。

Masaharu 様 この度は貴重なフィードバックをお寄せいただき、心より感謝申し上げます。 Novotel Sydney Darling Squareで快適にお過ごしいただけたようで、嬉しく存じます。 フロントスタッフの丁寧な対応がお役に立てたようで安心いたしました。また、清潔さを保つための日々の取り組みも好評価していただき、光栄です。 さらに、ダーリングスクエアの中心に位置する当ホテルの立地にもご満足いただき、嬉しい限りです。最寄り駅まで徒歩3分という利便性を、ご旅行の拠点としてご活用いただけたなら幸いです。 改めまして、ALL会員様として当ホテルを選んでいただき感謝いたします。ICC Sydneyやダーリングハーバーへの近さが、ご家族での思い出作りに貢献できたのであれば何よりです。 またのお越しを心よりお待ちしております。 Matthew Hill, General Manager

NYE stay for 3 nights

トリップアドバイザーの評価 4.0/5

marjons63 トリップアドバイザー認証口コミ

Booked into the Novotel Darling Square for NYE dinner cruise. Hotel is in a good location, close to China town, restaurants in Darling Harbour.. 1.5 Km walk to Kings wharf for NYE dinner cruise. Hotel is clean, staff friendly and efficient. Room was serviced daily. Only downside is there are no sets of drawers in the room. My wife likes to unpack and noticed this was a lack. Breakfast - buffet style with an egg station. Got a good price PP at the front desk. Barista coffee is extra. Pastries were some of the best we have had in a hotel for a while. Had a room with a view on the chinese gardens. Not much road noise but it was very quiet over new years - suspect normal times you would get a bit of road noise. Accor members and had a welcome pack of biscuits and a nice surprise on NYE a bottle of Mote in the fridge. room has tea/coffee facilities including a nespresso machine. Rainfall shower with good water pressure. overall a good hotel and a pleasant stay. room has an iron and ironing board

Dear Marjon, Thank you for taking the time to share your feedback. We're delighted you found our location convenient for exploring Chinatown and Darling Harbour attractions. It's wonderful to hear our friendly team made your stay enjoyable and that you appreciated the daily room servicing alongside amenities like the Nespresso machine and rainfall shower. That said, we regret any inconvenience caused by aspects of your accommodation setup not meeting your needs. While we aim to maintain a balance between modern design and practicality, we'll certainly review storage solutions in our rooms. Nonetheless, we're thrilled you enjoyed the breakfast pastries and your tranquil garden view room. Thank you for recognizing our Accor membership benefits, we always aim to make our loyal guests feel valued through such gestures. All of the team do hope that we have the pleasure of welcoming you back. Best regards, Matthew Hill, General Manager

Bad customer service for such a well known hotel

トリップアドバイザーの評価 2.0/5

Megan D トリップアドバイザー認証口コミ

I stayed here for 3 nights before Christmas and I am a member of their Accor membership. I booked 2 rooms and I was very disappointed in the customer service at this hotel. 1. Check-in process issues: a) There is a dedicated queue for Accor members and I initially lined up there. There was a staff member at this counter serving someone. After he had finished serving the guest I proceeded to walk up to the counter but he stopped me and served someone in the general queue instead. So I don't understand the purpose of this Priority queue if there is no real "priority" given to members. Throughout my stay I noticed that the Priority queue didn't have anyone working there either. So I suggest removing this queue if you're not going to service it properly. Anyway, I then decided to move to the general queue. It had 2 people working there and I managed to get to the front a little quicker rather than waiting for Priority service. b) We arrived around 11:30am and our rooms wasn't available. But the staff said they would complete all the check-in documentation now (including credit card details) and so we could just grab the room keys at 2pm when rooms were available. This was standard procedure and so I was still happy at this point. However, when I returned at 2:30pm I had to line up again in the general queue as there was no staff member at the Priority section. I was served by a different staff member and he proceeded with the checkin process again and but kept asking me for credit card details several times even though I told him all documentation and credit card information were already provided earlier. He also asked me to sign the hotel document again even though I already did this. The staff member who served me in the morning was standing at the next counter and she must have been annoyed by this staff member too, because she stepped in and told him everything has been done and to just give me the room keys. Thank goodness she was there, otherwise who knows how long this could have dragged on. Anyway, after that was all sorted it turned out only one of my rooms were ready. So we were given keys to one room and had to come back to the front desk again to pick up the keys to the 2nd room. This was annoying because their general check-in time is 2pm and this was well over 2pm now and I couldn't believe the 2nd room wasn't ready and that I had to line up again to get keys to the 2nd room. 2. House Keeping: The hotel must have only 2 people doing house keeping for the whole hotel because it takes ages for house keeping. On the 2nd day of our stay we returned to the hotel at 4pm to freshen up before heading out to dinner and was very surprised to find that both our rooms were not done. It wasn't until 4:30pm until house keeping turned up and so we had to leave for the rooms to be cleaned. I've stayed in other hotels before (even cheaper hotels) and this is the first time that I've experienced such slow house keeping. The hotel obviously needs to hire more house keeping staff because both at check-in and my 2nd day, my rooms were not cleaned in time. 3. Lack of knowledge by some staff: In the hotel I saw a sign that said "Treat for kids between 3-4pm". I went to the front desk to enquire about it but he didn't know and told me to speak to the staff at the bar. I'm very surprise that front desk staff do not know about all the hotel promotions - maybe some staff training is required here. So I went to the bar and the person at the bar told me the treats were next to the entrance door next to the power banks. 4. Check out: We tried to check out at 9:30am. There was only 1 person working at the front desk and she was busy with checking in a new guest. I had to wait a very long time to checkout as we all know that their checkin process for new guests takes a very long time. I know there is a "Quick Checkout key drop off box" that is available, but I need to have my luggage stored at the hotel as my flight wasn't until later, which is why I needed to speak to the front desk. I seriously do not understand why there is only 1 person working at the front desk for a busy hotel. I've stayed at the hotel diagonally opposite and this hotel was a little older but their service is fantastic. At this hotel, there is always at least 1 staff at the counter, but if there are other guests waiting, more staff would immediately appear from the office when they see guests waiting at the counter. I was really not happy with my stay and I needed to write a review about it in hope that the hotel reads this and looks to improve their process.

Dear Megan, Thank you for taking the time to share your detailed feedback. I am sincerely sorry that your stay did not meet expectations, particularly as a valued Accor member. Your comments regarding the Priority check-in experience are completely valid. If a dedicated Accor queue is offered, it must be consistently staffed and honoured, and I apologise that this was not the case during your stay. The repeated check-in process and confusion around documentation and room readiness clearly caused unnecessary frustration, and this is not the efficient arrival experience we strive to provide. I am also sorry for the delays with housekeeping, both on arrival and during your stay. Returning to find rooms not serviced by late afternoon is unacceptable, and your feedback has been shared with our housekeeping team to improve staffing coordination and response times. Thank you for highlighting the lack of staff awareness around hotel promotions, as well as the long wait you experienced at checkout due to limited front desk staffing. These points have been raised with our management team, as better communication, training, and staffing coverage are essential in delivering consistent service. I regret that your overall experience was disappointing. Your feedback has been taken seriously and will be used to review and improve our processes. We value your loyalty and hope to have the opportunity to restore your confidence in our hotel in the future. Kindest regards, Matthew Hill, General Manager

お客さまの声 3.5/5

Ryoutarou M. Y. ビジネス - 確認済みレビュー すべて

エレベータの待ち時間が長いと感じた。チェックイン・チェックアウトも思ったより待ち時間を要した。

Ryoutarou様、 この度は貴重なフィードバックをお寄せいただき誠にありがとうございます。 ダーリングスクエアの中心に位置する当ホテルをご利用いただき光栄です。 一方で、施設のご利用や手続きにおいてご不便をおかけしたことを心よりお詫び申し上げます。エレベーターの稼働状況につきましては定期的なメンテナンスを実施しておりますが、混雑時の対応の改善に努めてまいります。チェックイン・チェックアウトにつきましてもスムーズにご利用いただけますよう改善に努めてまいります。 改めまして、主要観光スポットへ簡単にアクセスできる立地の良さを次回のご滞在でもお楽しみいただけますよう願っております。 またのご利用を心よりお待ちしております。 Matthew Hill, General Manager

Good location

トリップアドバイザーの評価 4.0/5

saz33nan トリップアドバイザー認証口コミ

The experience was generally positive, mainly because of the location. However, I feel it didn’t quite match the value for money. Breakfast was expensive. size of the room kind of felt cramped. Regardless of the booking platform, all guests should be treated equally.

Dear Sazeena, We appreciate that you took the time to share your experience with us. We're glad you found our central position convenient for exploring Sydney. Nonetheless, we apologise for the service aspects that fell short. Our team remains committed to ensuring consistent experiences for all guests through our various accommodation options and dining facilities. We hope to have another opportunity to impress you. Best wishes, Matthew Hill, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,722 件のレビュー 9.5/10 ロケーション
  • 1,721 件のレビュー 7.7/10 客室
  • 1,732 件のレビュー 8.2/10 サービス
  • 35 件のレビュー 5.6/10 インターネット
  • 767 件のレビュー 8/10 清潔さ
  • 511 件のレビュー 6.8/10 朝食
  • 353 件のレビュー 8.6/10 雰囲気

Powered by Trustyou

周辺の他の施設

ダーリングハーバーのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。