メルキュール メルボルン サウスバンク 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 2,878 件のレビュー

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9 Riverside Quay, 3006 サウスバンク, オーストラリア

説明

ホテルのその他の情報

  • フリンダースストリート駅は、ホテルから徒歩5分の距離にあります。

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

当ホテルの客室

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ホテル所在地

メルキュール メルボルン サウスバンク

9 Riverside Quay
3006 サウスバンク
オーストラリア

GPS:-37.82122, 144.96537

電話番号
ファックス +61 96901160

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

DISTRIKT PRESS CAFE

メルキュールメルボルンサウスバンクでは、フル朝食ビュッフェで一日をスタートすることができます。スクランブルエッグ、香ばしいベーコン、ローストしたトマト、または温かいマフィンやクロワッサンをお好みの方に最適です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  2,878 件のレビュー

トリップアドバイザーの評価  4.0/5  8,181 件のレビュー

Mecure in Southbank

トリップアドバイザーの評価 5.0/5

Nads26 トリップアドバイザー認証口コミ

The Mecure is located in Southbank walking distance to all cafes, bars & venues. You can walk to Flinders street station by walking over the bridge that is only metres from the hotel. Our rooms had 2 double beds. Very comfortable with a variety of pillows to choose from. AC was adjustable. Had a smallish kitchenette. Bathroom had all you needed. Breakfast was good. Sufficient variety. Hotel has a cafe & bar and comfortable seating.

Thank you for your detailed feedback! We’re delighted to hear that you enjoyed our convenient Southbank location and found the rooms comfortable with a variety of pillows. It's great to know that the adjustable AC, kitchenette, and bathroom amenities met your needs, and that you enjoyed our breakfast selection, café, and bar. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

Great Spot Close to Melbourne Action!

トリップアドバイザーの評価 5.0/5

Dean_Cer Couples - トリップアドバイザー認証口コミ

Another great and well looked after stay. The new dining breakfast area looks great and provides a wonderful dinner experience particularly for Accor plus members. Room was large, comfortable and well appointed. Bathroom dated but for any shortcomings the hotel location and staff bend over backwards to look after you during your stay. Particular commendations to the most lovely and professional Robbie and Anita on reception. You guys are a huge credit to the Mercure. We were so well looked after by Enoch and Imuzi in restaurant. Dining was an incredible experience which we highly recommend. Breakfast was also excellent. In room microwave, guest laundry and location location location make for a quality and value for money hotel stay! Amuna in housekeeping was lovely.

Dear Dean, Thank you for your wonderful feedback! So glad you enjoyed your stay and appreciated our new dining breakfast area and room. A special thank you for your kind words about our team members. Roby, Anita, Enoch, Imuzi, and Amuna are delighted to hear they made such a positive impact on your stay. We're proud to have them as part of our team. We look forward to welcoming you back for another fantastic stay!

Apparently I got an upgrade

トリップアドバイザーの評価 2.0/5

Traveller4217 ビジネス - トリップアドバイザー認証口コミ

Well I arrived at the hotel at about 8:00 p.m. Came down from Queensland for business. Room was booked my secretary. Got to the front desk and nobody was there. Spoke to somebody else who was arriving at the same time who said that I had to check in via a kiosk. For some reason my credit card did not work. It was actually my free night as an Accor member. Of course I was delighted when the person behind the desk told me that I had been upgraded. Arrived in my room to find that I have two single beds and the bathroom stinks. I will really have to consider whether I stay in the future. The trouble is that somebody will respond to this message and tell me that they are very sorry for what has happened. But frankly, nobody gives a rat's ass. Maybe that is why the bathroom stinks.

Dear Guest, Thank you for taking the time to share your feedback about your recent stay. We're glad to hear that you enjoyed your complimentary upgrade as an Accor member, but we sincerely apologize for the issues you encountered. We understand how frustrating it can be to arrive at the hotel and not find anyone at the front desk, and we’re sorry for the inconvenience you experienced with the self-check-in kiosk and your credit card. Your experience with the room, especially with the two single beds and the bathroom cleanliness, is certainly not up to our usual standards, and we appreciate you bringing this to our attention. Please know that we take your concerns seriously and will address them with our team to ensure improvements are made. We value your feedback as it helps us enhance our services for all our guests. We hope you will reconsider staying with us in the future, as we would love the opportunity to provide you with a much better experience. Best regards, Mercure Southbank Team

Disappointed

トリップアドバイザーの評価 2.0/5

Joylene G Couples - トリップアドバイザー認証口コミ

Very disappointed. We usually stay within a budget but decided to spoil ourselves. The room was nice and quiet but biscuit crumbs under the couch seats, bathroom doorknob nearly falling off, no hand soap (empty container with a note ignored on the second day), no tea bags with the lid left open so they could see it was empty, toilet seat wouldn't stay up for a male pee (had to be held open with a knee), the $2 bin in the bathroom had to be held to be used (no way could you just use your foot to open it). One lift not working which meant longer waits. We would have taken the stairs except someone told us they were alarmed. Then, when we went to check out, there was a $32 breakfast charge on the room (not ours). So we couldn't do a fast check out. They waived that after we said it's not ours. Nice room, quiet, good location, friendly and helpful desk staff. Won't be back.

Dear Joylene, Thank you for sharing your feedback about your recent stay with us. We’re truly sorry to hear that your experience did not meet your expectations, especially since you chose to treat yourselves during your visit. While we’re glad to know that you found the room nice and quiet and appreciated our friendly desk staff, it’s clear that we fell short in several areas. Please accept our sincere apologies for the cleanliness issues, the maintenance concerns with the bathroom fixtures, and the empty amenities. These details are important to us, and we will address them with our housekeeping and maintenance teams immediately. We also understand the frustration caused by the lift situation and the incorrect breakfast charge at check-out. Thank you for bringing these to our attention; we’re working to improve our processes to ensure a smoother experience in the future. We appreciate your kind words about our location and staff, but we’re disappointed to learn that you won’t be returning. We hope you might reconsider in the future, as we would love the chance to provide you with the stay you truly deserve. Best regards, Mercure Southbank Team

お客さまの声 2.5/5

匿名 ビジネス - 確認済みレビュー すべて

タオルの交換が適切に行われなかった。タオルが不潔だった。シャワールームの清掃が適切ではなかった。

Dear Guest, Thank you for your feedback regarding your recent stay at Mercure Southbank. We sincerely apologize for the issues you encountered with the towel exchange and the cleanliness of the shower room. Your comments are concerning, as we strive to maintain high cleanliness standards. We will address this with our housekeeping team to ensure that all towels and facilities are thoroughly cleaned and exchanged appropriately in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable experience. Sincerely, Anita, Reservation Sales Agent

との提携 TripAdvisor

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  • 11 件のレビュー 1.2/10 ウェルネス・温泉エリア

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周辺の他の施設

サウスバンクのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。