ソフィテルメルボルンオンコリンズ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 8,733 件のレビュー

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25 Collins Street, オーストラリア, 3000 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • ALLSAFE 認定 - AXA 遠隔医療相談（無料）がご利用可能ですのでご安心ください

  • メルボルンで最も高い場所からの景色を一望できます。ヤラ川とポートフィリップ湾が見どころ。

  • 暖炉付きクラブラウンジは高い場所にあるためトレジュアリーガーデンズを一望でき、上質の料理とワインをご堪能いただけます。

  • No35 レストランでは、地上 150m の空間で洗練されたお食事をお楽しみいただけます。

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

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ホテル所在地

ソフィテルメルボルンオンコリンズ

25 Collins Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.813504, 144.973355

電話番号
ファックス +61 3 9650 4261

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  8,733 件のレビュー

トリップアドバイザーの評価  4.5/5  6,423 件のレビュー

2024エクセレンス認証

Great hotel well located close to all shops, tram services and great views of the city

トリップアドバイザーの評価 5.0/5

Alan P Couples - トリップアドバイザー認証口コミ

Stayed for four nights at the Sofitel On Collins room was very nice large bathroom okay? We had breakfast included which was excellent. We went to the buffet most days. We also had access to the club lounge located on level 35 with great views of Melbourne city Centre MCG and tennis arena in the evening for canapés and drinks which was really nice especially Eleanor who made us very welcome and was very chatty. The food and the drinks were very nice with a great variety. The hotel itself as well located very clean and all staff were excellent

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Eleanor for her efforts. She will be really pleased to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins.

Disappointing Stay

トリップアドバイザーの評価 3.0/5

Janice P トリップアドバイザー認証口コミ

I have stayed many times at the Sofitel Melbourne and this was my second stay as a platinum member. Both this stay and my last stay we received a room in the exact same location. Possibly the worst room in the hotel. Second room in from the corner looking into the Macquarie building. I have never once received an upgrade when I ask and are always told they are fully booked, pretty unlucky I guess. We have stayed at the Sofitel Brisbane and Sofitel Darling harbour this year for the first time so now are able to compare the hotels. Brisbane was quite good but Sydney is outstanding. Amazing champagne check in at the club lounge and beautiful upgrade to a suite. The food quality and variety was also outstanding and 5 star quality. Melbourne afternoon tea only offer a small tray of cakes and 2 slices of French stick each, no other savoury options or fruit. The hot Canapes were quite good Saturday night but Sunday night they were very disappointing. On a positive note the staff in the club lounge were excellent and the drink selection was very good. The pillows also very nice but we both found the bed was hard. Probably won’t be staying here again as there are better hotels around like the two Pullmans.

Thank you for your review. We are really sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope we will have the opportunity to welcome you back again for a stay that meets your expectations for all the right reasons.

Perfect from the moment of booking.

トリップアドバイザーの評価 5.0/5

Sarah J トリップアドバイザー認証口コミ

Incredible hotel. Absolutely loved our stay. I mentioned when booking over the phone that it was our anniversary, we received a beautiful bottle of bubbles and chocolates and a hand written card. The room its self was spacious, clean and luxurious. All of the staff and extra touches were perfect. The views were great- we watched a magnificent sunset. We would absolutely stay here again for another special occasion.

Thank you for your lovely comments and for choosing to celebrate your Anniversary with us at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

Perfect location Perfect hotel

トリップアドバイザーの評価 5.0/5

RichMuffin ファミリー - トリップアドバイザー認証口コミ

I am sorry i forgot the manager name who upgrade me to Prestige suits. I am diamond member and they never fail once to upgrade me a big suits with bottle of champagne. Who stay in suits has access to Club Sofitel where we can have hightea 3 - 5 pm and 6-8 pm for cocktail time. Very nice view with good food. They are kids friendly and can order kids meal too. Location is perfect. Tram is just infront of the hotel. We had a dinner at No 35 Restaurent. Food are good but staffs are not so friendly.

Thank you for taking the time to write such a lovely review of your recent stay. I was very happy to read that you enjoyed the complimentary upgrade to our fabulous suite and the view that came with it. We are blessed with all rooms having fabulous views of Melbourne. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable We thank you for your support of our hotel and look forward to welcoming you back in the near future.

Best luxury staycation in Melbourne

トリップアドバイザーの評価 5.0/5

Mish K トリップアドバイザー認証口コミ

What a spoil! Just spent our anniversary at the beautiful Sofitel on Collins and all our expectations and more were met. Views right across the city, comfort and luxury in the rooms. The fresh oysters in The Atrium were the best oysters I have ever had. Thank you for the best staycation. We will be back

Thank you for choosing to stay at the Sofitel Melbourne on Collins to celebrate your Wedding Anniversary. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 4,024 件のレビュー 9.2/10 サービス
  • 16 件のレビュー 6.9/10 インターネット
  • 850 件のレビュー 8.3/10 雰囲気
  • 848 件のレビュー 7.1/10 料理
  • 774 件のレビュー 7.8/10 設備
  • 623 件のレビュー 7.9/10 朝食

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