ソフィテルメルボルンオンコリンズ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 8,466 件のレビュー

ベストレートをお約束
ソフィテルメルボルンオンコリンズ - Image 1
ソフィテルメルボルンオンコリンズ - Image 2
ソフィテルメルボルンオンコリンズ - Image 3
ソフィテルメルボルンオンコリンズ - Image 4
25 Collins Street, オーストラリア, 3000 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • ALLSAFE 認定 - AXA 遠隔医療相談（無料）がご利用可能ですのでご安心ください

  • メルボルンで最も高い場所からの景色を一望できます。ヤラ川とポートフィリップ湾が見どころ。

  • 暖炉付きクラブラウンジは高い場所にあるためトレジュアリーガーデンズを一望でき、上質の料理とワインをご堪能いただけます。

  • No35 レストランでは、地上 150m の空間で洗練されたお食事をお楽しみいただけます。

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ソフィテルメルボルンオンコリンズ

25 Collins Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.813504, 144.973355

電話番号
ファックス +61 3 9650 4261

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  8,466 件のレビュー

トリップアドバイザーの評価  4.5/5  6,437 件のレビュー

2024エクセレンス認証

Sofitel not just a Hotel but an amazing experience

トリップアドバイザーの評価 5.0/5

lovethailandVictoria トリップアドバイザー認証口コミ

Have just spent the night at Sofitel, as soon as we arrived we were warmly greeted by the Valet Staff and upon checking in we were upgraded to a Suite and the warm greetings continued. We knew we'd made the right decision to stay at the Sofitel, there was nothing to fault, congratulations to all of the Staff, Sofitel is now our go to hotel when we visit Melbourne.

Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins. I am delighted that you enjoyed our exceptional location in central Melbourne and that you appreciated the service of our friendly and welcoming staff. I hope to have the pleasure of welcoming you back in the future.

High Tea at 35 Collins

トリップアドバイザーの評価 1.0/5

hapeeytraveller トリップアドバイザー認証口コミ

My daughter being a platinum member of Accor purchased us a gift voucher for Saturday high tea. The price was &196- for 2 persons but she paid $177- given a 10% discount for being a platinum member. We were give a table with no view except looking at a high rise building. Please don't be fooled with bay views as the are only 2 tables we saw facing the bay. I must state the the service was great and the high tea excellent. Beautiful decor in the building but the views are not all that great. When we finished a staff member asked us for the voucher and stated that we had to pay an additional $19- as the cost was $196. I explained to the Manager on duty that my daughter purchased the voucher for $177-. When I made the booking I was not told that I would have to pay the difference. The Manager on duty did not want to hear what we had to say about the discount. I am also a member of Accor and the website clearly states 10% discount for members for Saturday high tea. He insisted that I pay the difference which i did. Its not the money but the principal of it and the attitude of the manager on duty today 08/03/25. For an excellent high tea experience I encourage you try Bradley Damon on South gate promanade in the city along the yarra river. Only $69- for 2 persons which you will thoroughly enjoy.

I am sorry to read about the difficulties you had experienced when trying to settle your bill with your voucher. I wish the situation was handled differently and your feedback has been discussed in more detail with our Restaurant team to ensure such situations are not repeated. I do hope that you will give us another chance and visit us again.

Good not great

トリップアドバイザーの評価 4.0/5

James F トリップアドバイザー認証口コミ

Challenging to review. The bed and main room are great. The bathroom are extremely dated and not what I would expect if a modern hotel. I would have rated the hotel 3* if it wasn't for the fantastic service that we received throughout our stay.

Thank you for your review on Trip Advisor. Whilst it delights me to read you were impressed with certain aspects of your experience, we were concerned to read about the aspects you expressed disappointment with. We apologise that these issues kept you from having a flawless visit and we hope to see you again in a future.

Top Shelf

トリップアドバイザーの評価 5.0/5

LadsDownUnder Couples - トリップアドバイザー認証口コミ

Once again, Sofitel Melbourne is ranked ‘Top Shelf’ for a reason. Upon checking in on level 35, and welcomed back as a Diamond member, we were presented a swift check in. Our suite was ready an hour prior to the check in time. At this hotel that would not be bothersome as you could relax looking at the views from the large panoramic windows on level 35. The rooms here are gracious. Large, comfortable and full of flair. Our suite was situated on level 50, looking over Parliament and St Patrick’s cathedral. Sofitel Melbourne on Collins is a stand out performer. We have stayed at six Sofitel properties in the last 6 months and always look forward to our return to this one particular property. The bed- offers the real Sofitel experience. Unlike some other properties that may have a harder style pillow positioned on the bed, the pillows here are luxe with a pillow menu positioned by the bed offering a range of pillows and aromatic products too. The bathroom - marble tiles floor to ceiling plus a seperate vanity away from the wet area. The living area - chic, contemporary and very comfortable for catching up with a few friends or catching up with business (like we did on this trip) The food- modern French cuisine including a French inspired breakfast menu and a juicy and mouthwatering dinner menu at No 35. The hotel includes a well equipped gym, conference facilities and valet parking. The staff- Derik remembered us from a stay in 2023 while Laura who welcomed us upon check-in, plus all the others friendly lounge staff are attentive and welcoming. (Speaking of the lounge, what I appreciate here is the finer detail and thought that goes into the hors d'oeuvres menu. A selection of antipasto, cheese and crackers plus three small finger sized hot canapés. This lounge is a true representation of what a lounge should offer during cocktail hour which is designed as hors d'oeuvres unlike some properties serving up roast meats and vegetables where guests fill up plates and treat a lounge visit as their dinner, not leaving anything for guests arriving later) My list can go on regarding this property; showcasing the fabulously styled rooms and common areas, not to mention being situated in Melbourne’s French quarter and only a short walk to the glam of Bourke St Mall or Southbank. My recommendation is for anyone visiting Melbourne ensures Sofitel is included in your itinerary.

Great hotel but terrible Sofitel Club service and food - not worth the money! :(

トリップアドバイザーの評価 2.0/5

Shazza88888 トリップアドバイザー認証口コミ

So the entire reason we stayed here, and paid 3x the price of our accommodation the previous night, was for Sofitel Club. And OMG what a disappointment! I mean the hotel is fabulous. But for high tea we were offered two little cakes and a croissant each. That's it. Luckily I overheard someone ask for a cheese platter. So then we did that too. And it was great. But I had to ask for it! What?!?! I didn't pay an extra $500 per night to have to ASK for food to be served. WTF? Then, at the evening Club, they had those same cheese platters. And that's it. So I took a guess and asked for some hot food. And they brought us some great spring rolls, fritters and pork balls. They were awesome! But again, I had to ASK. WTF? Can't you just offer these things if you have them, cause we're paying sooooo much for access to the Club. So as nice as the hotel is, I will not be staying here again cause I didn't feel welcome at the Club, which was the thing we were looking forward to the most! :(

Thank you for your review. We are truly sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope we will have the opportunity to welcome you back again for a stay that meets your expectations for all the right reasons. Please feel free to reach out to my office should you decide to return.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,334 件のレビュー 9.8/10 ロケーション
  • 3,271 件のレビュー 8.5/10 客室
  • 3,956 件のレビュー 9.3/10 サービス
  • 14 件のレビュー 6/10 インターネット
  • 847 件のレビュー 7.2/10 料理
  • 828 件のレビュー 8.1/10 雰囲気
  • 775 件のレビュー 7.8/10 設備
  • 661 件のレビュー 8/10 朝食

Powered by Trustyou

周辺の他の施設

メルボルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。