Sofitel Melbourne on Collins 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 7,579 件のレビュー

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25 Collins Street, オーストラリア, 3000 メルボルン, オーストラリア

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  • ALLSAFE 認定 - AXA 遠隔医療相談（無料）がご利用可能ですのでご安心ください

  • メルボルンで最も高い場所からの景色を一望できます。ヤラ川とポートフィリップ湾が見どころ。

  • 暖炉付きクラブラウンジは高い場所にあるためトレジュアリーガーデンズを一望でき、上質の料理とワインをご堪能いただけます。

  • No35 レストランでは、地上 150m の空間で洗練されたお食事をお楽しみいただけます。

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

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Sofitel Melbourne on Collins

25 Collins Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.813504, 144.973355

電話番号
ファックス +61 3 9650 4261

アクセスと交通機関

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敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  7,579 件のレビュー

トリップアドバイザーの評価  4.5/5  6,480 件のレビュー

2025エクセレンス認証

Magnifique

トリップアドバイザーの評価 5.0/5

618MikeW Couples - トリップアドバイザー認証口コミ

This hotel is magnificent. Both in terms of the building, each room being at least 35 floors above the ground, and the staff, who are warm and welcoming. The food and drinks are first class and the position at the top of Collins Street, with a free tram stop outside, is superb. Across the road are the Treasury Museum (free), Fitzroy Park with Captain Cook’s house and nearby are the tennis and cricket stadiums.

Magnificent Melbourne Icon

トリップアドバイザーの評価 5.0/5

BigRedAl99 トリップアドバイザー認証口コミ

Three wonderful nights here to enjoy the Australian Open tennis. Wonderful views, impeccable service, very comfortable room, spacious bathroom and a marvellous king-size bed. Even got the chance to have a nice chat with Jim Courier, who was also staying here, together with a number of players and supports. Really enjoyed the breakfasts, although I note another review mentions pancakes, which I didn't notice being available. Maybe next year I'll look a little more closely.

Lovely Hotel, but ......

トリップアドバイザーの評価 4.0/5

StCecilia22 トリップアドバイザー認証口コミ

My stays at Sofitel Melbourne have consistently been exceptional. The hotel’s prime location and high standard of service are key reasons I continue to return, and my Platinum benefits have always been recognised, for which I am very appreciative. On this occasion, however, I experienced an issue at reception where my loyalty points and status rewards were incorrectly credited to another account. Unfortunately, the process to resolve this error has proven to be unexpectedly complex and remains ongoing. To date, it has been unclear who holds responsibility for resolving the matter, which has added to my frustration. The absence of a dedicated ALL office in Australia has further complicated the resolution process. I would appreciate clearer ownership of this issue and a timely correction to my account to reflect the benefits I am entitled to. I value my relationship with Sofitel and trust this matter can be resolved promptly and professionally. Kind regards,

Always a Good Stay

トリップアドバイザーの評価 5.0/5

Jenny B トリップアドバイザー認証口コミ

I have stayed at the Sofitel multiple times, and it doesn't disappoint. As members of Accor Plus, we booked one of our free nights and booked another. We booked a Superior Room and was upgraded to a Deluxe Room, room no: 4725. The room was large with a king size bed, comfortable pillows, good air-conditioning, a wall mounted tv that swivels, 2 large comfortable, one with a foot stool, a small dining table with 2 chairs. There are multiple points for charging your devices. Tea & Coffee with a night turn down service where they offer "calming tea" to help you sleep. The bathroom was small with a single vanity, a large walk-in shower. The shower head is a handheld, water is hot and pressure is fine. Breakfast was included and it the usual assortment of juices, teas, coffees, cereals, fruits, cold meats, pastries, breads, eggs all ways, bacon, mushrooms, etc. Service at breakfast was good too. The hotel is in an excellent location, so easy to walk to shops, restaurants, a tram just out the front to take into the city or to the Carlton, East Melbourne or the suburbs. There are many shops within the complex and a cafe. Check in was easy, fast and friendly.

Thank you for taking the time to post such a delightful review following yet again, another most enjoyable stay. I am so pleased to learn that you continue to enjoy your stays here at Sofitel Melbourne On Collins and that we can continue to create some long lasting memories for you during your time in the City and of course the hotel

Pleasant but lacked the little 'wow' touches that delight!

トリップアドバイザーの評価 4.0/5

IanA63 トリップアドバイザー認証口コミ

We spent 2 nights here recently. We took advantage of a suite upgrade we had via our Accor membership to upgrade our room to a Prestige suite. It was wonderfully roomy, even having an 8-seater dinner table which was a little unnecessary. The bathroom was very small for a suite and had a tired appearance clearly not having been renovated for many years. Perhaps it was the original. Our upgrade came with access to the Club lounge. It's a lovely space with lots of room for many guests. The service is warm and efficient and breakfast comes with the option of ordering from a menu which is a lovely touch. We took advantage of this on our section morning an enjoyed our selections. Canapés at dinner were a little basic but sufficient to fill you before heading off to an early theatre performance. The bar on the 35th floor is great! A feature space and has a good selection of food options. The hotel felt a little tired, struggling to maintain its 5-star rating. It lacked some of the little extra touches that add a wow factor, for example, some fruit/pastries on welcome, turndown treats or other, and an enthusiasm in delighting guests. Staff were generally warm, efficient but lacked that extra 'delight' factor that wows in a top 5-star hotel.

Thank you very much for taking the time to share your feedback on TripAdvisor. I am sorry to hear that the guest bathroom did not meet your expectations. However, I am pleased that you enjoyed your experience at the Club Sofitel and the Atrium Bar. I was also disappointed to learn that the service did not wow you on this occasion, as this is certainly not the experience we aim to deliver. Please be assured that your comments have been shared with our team. We truly hope to have the opportunity to welcome you back in the future, so we may provide you with the special and memorable experience our guests expect and deserve.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 3,669 件のレビュー 9.2/10 サービス
  • 15 件のレビュー 3.9/10 インターネット
  • 864 件のレビュー 8.1/10 雰囲気
  • 748 件のレビュー 7.2/10 料理
  • 611 件のレビュー 8.2/10 朝食
  • 502 件のレビュー 8.1/10 清潔さ

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