ノボテルメルボルンオンコリンズ 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 6,890 件のレビュー

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270 Collins Street, オーストラリア, 3000 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • ファッショナブルなセントコリンズレーンショッピングモールの上に位置するホテルは、バークストリートモールまで徒歩1分

  • 温水プールとスパがある新しく改装されたフィットネスセンター

  • 無料のWi-Fi、広々としたワークスペース、iPad®ドック、液晶TV

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ホテル所在地

ノボテルメルボルンオンコリンズ

270 Collins Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.815963, 144.964961

電話番号
ファックス +61 3 9667 5805

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  6,890 件のレビュー

トリップアドバイザーの評価  4.0/5  5,261 件のレビュー

10/10 for location, but....

トリップアドバイザーの評価 3.0/5

reneeb394 トリップアドバイザー認証口コミ

The staff were amazing, but the experience was let down by the hotel facilities. 10/10 for location, but.... One out of the three lifts was working during the very busy check in period, which meant a wait of 15/20 mins just to get to our room. The air-conditioning in the room didn't work in that we couldn't reduce the setting from a balmy 24.5°C. We cooked throughout our one night stay. The room was clean and spacious but a little dated. We probably won't be back - so many nice hotels to choose from in the CBD.

Dear Renee, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our staff to be amazing, as we strive to provide exceptional service to our guests. However, we regret to hear that you experienced a delay with the lift during your arrival. We understand how frustrating wait times can be, especially during busy periods. Additionally, we apologise for the discomfort you faced due to the air-conditioning in your room. Our guests' comfort is a priority, and we regret that we fell short in providing a pleasant room temperature for you. We also acknowledge your comments regarding the aesthetic of our rooms. We're pleased that you recognised the advantageous positioning of our hotel in Melbourne's vibrant CBD, close to attractions and public transport, making it a prime spot for our guests to explore the city. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Good service, old room.

トリップアドバイザーの評価 3.0/5

383nims トリップアドバイザー認証口コミ

Very dated room. Service was good, staff were friendly and breakfast selection was average. But the room, oh my. You wouldn't think at this location it would be this old. Set your expectation low, you won't be disappointed. It's giving US hotel in the early 90s if you can imagine. All furniture definitely saw the 90s era. Having said that, everything was clean and the staff, again, are very nice. Will I come back? unfortunately, no.

Thanks for your review about our hotel. We regret that your stay fell short of your expectations. We take our guests' feedback very seriously, and we assure you that we have passed yours along to the concerned departments. While we wish that more had been to your satisfaction, this will help us to make the necessary improvements in the future. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it. We are hoping to welcome you back in the future. All the best. Andrew Maynard, General Manager

Central convenient hotel

トリップアドバイザーの評価 4.0/5

marcusbB4361JN トリップアドバイザー認証口コミ

We recently spent 3 nights at the Novotel on Collins in Melbourne. The hotel is centrally placed with easy access to several tram lines. The staff are all very helpful and professional. The buffet breakfast offers many tasty choices. It's a nice place to stay.

Dear Marcus, Thank you for taking the time to share your review. We are delighted that you appreciated the central location, the easy access to various tram lines, our professional staff, the diverse buffet breakfast, and found our hotel a pleasant place for your stay. Nested in the heart of Melbourne's CBD, Novotel Melbourne on Collins strives to provide an ideal blend of comfort and convenience to our guests. We take pride in our dedicated team who ensure that our guests receive the professional service they deserve and our culinary team is thrilled to know that the buffet breakfast met your taste, offering a variety of choices to start the day right. We hope we will have the opportunity to see you again in the future. Best regards, Andrew Maynard, General Manager

Central and classy location and very comfortable

トリップアドバイザーの評価 5.0/5

Andrew B トリップアドバイザー認証口コミ

Sadly, it was a very quick visit to this classy hotel in the centre of the city with only one night stay. Street frontage with reception on the 3rd floor. Nice welcome and a lovely lobby area. Check-in was rapid and friendly. Nice room and very quiet. I was here for business and the desk lighting was excellent with a large desk area to work on. Could not be any more convenient in terms of location and a very comfortable environment.

Thank you for this great review. We are thrilled to hear that your stay at Novotel Melbourne on Collins was a memorable one. We are delighted that you appreciated the welcoming atmosphere of our lobby area, the rapid and friendly check-in process, and the comfort of our rooms, which are designed with soundproofing to ensure a restful experience. It is great that our dedicated workspace met your business needs, complete with excellent desk lighting to facilitate productivity. Finally, our central location in the heart of Melbourne's vibrant CBD is indeed one of our most praised features, providing guests like yourself with the utmost convenience for both work and leisure activities. We're pleased that this aspect contributed positively to your stay. We look forward to welcoming you back soon. Kind regards, Andrew Maynard, General Manager

Kids stay for free. Great family and business meetings hotel.

トリップアドバイザーの評価 4.0/5

Paula-Rosa L Couples - トリップアドバイザー認証口コミ

A 4.5 star Accors Hotel situated in the heart of CBD Melbourne. Kids stay for free. Fab theatres, art, restaurants & cafes close by, as well as boutique shops. Very clean, spacious rooms. Lovely indoor heated pool. Good service. Happy staff

Dear Paula, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you found our rooms to be clean and of a nice size. Our team takes great pride in maintaining a high standard of cleanliness and comfort for our guests. It's also wonderful to know that you appreciated our convenient location and the friendly, helpful team. We always strive to provide exceptional service to ensure a memorable stay for our guests. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,676 件のレビュー 9.2/10 ロケーション
  • 3,523 件のレビュー 6.1/10 客室
  • 3,322 件のレビュー 8/10 サービス
  • 87 件のレビュー 3.1/10 インターネット
  • 1,516 件のレビュー 5.6/10 快適さ
  • 1,200 件のレビュー 6.3/10 清潔さ
  • 977 件のレビュー 7.9/10 朝食
  • 10 件のレビュー 9.3/10 持続可能性

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