ノボテルメルボルンオンコリンズ 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 6,619 件のレビュー

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270 Collins Street, オーストラリア, 3000 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • ファッショナブルなセントコリンズレーンショッピングモールの上に位置するホテルは、バークストリートモールまで徒歩1分

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • 温水プールとスパがある新しく改装されたフィットネスセンター

  • 無料のWi-Fi、広々としたワークスペース、iPad®ドック、液晶TV

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ホテル所在地

ノボテルメルボルンオンコリンズ

270 Collins Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.815963, 144.964961

電話番号
ファックス +61 3 9667 5805

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット不可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

レーンバー

非契約写真

完璧なエスプレッソ、特製カクテル、軽食、シェアスタイルのメニューをお楽しみいただけるバー「レーン」は、ご家族、ご友人、同僚との会合に最適な場所です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  6,619 件のレビュー

トリップアドバイザーの評価  4.1/5  5,307 件のレビュー

Worst Accor property ever! I’d never return to this place

トリップアドバイザーの評価 1.0/5

rennu_devii トリップアドバイザー認証口コミ

Being a loyal Accor Gold member, I decided to stay with family to celebrate our birthday at this property. Upon checking the reception staff Raul was so rude he didn’t even recognise our membership, I am pretty sure if we had called in advance about the occasion surely it should have flashed on their screen to atleast open your mouth and twist it a little to say two words “happy birthday”, well instead this rude staff with a dead expression asked for and stuck on a ID. I understand it might be a policy but if I were him I would have said this politely in a different way. Anyway we went to our room and there was no bottle or card as planned in advance so I had to run down to the reception again as no one would pick up the phone at the reception, upon asking for this, we get another rude and unprofessional response that “amenities are provided at around 4pm”, I mean seriously? Is this the way you would respond? I am baffled at this hotel and the behaviour I am being presented with again and again… anyway I went back to the room and called room service to request some plates, spoons and a knife for the cake, to this the staff says “there is a $4 charge if we deliver to the room”, I said never mind I’ll run down to the reception as it’s only a birthday nothing important, he said sure and hangs up…. I have no f … idea what else to say as I am appalled with this behaviour, ruined evening and horrendous experience at this hotel. I hope we aren’t charged for breathing in this property but we will find out tomorrow. I really feel hesitant to ask any help from this team here, who knows if they will ask for money for doing subtle things here. I’d say stay away from this hell.

Dear Rennu, Thank you for taking the time to share your feedback. I am very sorry to hear of your experience at our property especially given it was for such a special occasion. It appears we completely missed the mark on more than one occasion and through multiple interactions with our team. We sincerely regret the service lapses encountered and will take your observations into account and ensure these are addressed with our team members. We hope that we may have the occasion to welcome you back for a better experience if given the opportunity. One where we will be able to deliver on the service standards that we are proud of. Best regards, Andrew Maynard, General Manager

Felt like a budget hotel with poor presentation

トリップアドバイザーの評価 2.0/5

David F トリップアドバイザー認証口コミ

My first impression was pretty bad, as there was a terrible smell in the lift, which everyone was commenting about. The room I was given was tucked right at the back - about 7 turns to be able to get to the room. The carpet was old with holes in several places. I couldn't even get the TV to work! Overall a very poor experience for over $200. It felt like a budget hotel!

Dear David, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations. Our neighboring retailers underwent wastewater pipe upgrades and as we share an open lift shaft, that odour unfortunately made its way into our building. We sincerely apologise for the discomfort experienced. Furthermore, the concerns you raised about communal areas and room facilities are being addressed through our planned lift upgrades in 2026 and upcoming refurbishments to enhance guest comfort. Our team regrets the technical difficulties you encountered and would have been pleased to assist had these been reported during your stay. We appreciate your comments regarding value and will review our pricing strategy to ensure it reflects the premium experience we aim to deliver. We do hope to be able to welcome you back for a better experience. Best wishes, Andrew Maynard, General Manager

お客さまの声 1.5/5

Masahide F. ビジネス - 確認済みレビュー すべて

立地は非常に便利な場所で良かったです。ただ予約確認のemailにも明記されていたアーリーチェックインのオプションが確保されておらず、部屋の準備がなかったので早朝に到着しジムでシャワーを浴びてそのまま仕事をすることになり残念でした。また部屋の清掃がされておらず、頼んだタオルも来ない日がありました。

Masahide様 この度は貴重なご意見をお寄せいただき、誠にありがとうございます。 立地の利便性につきまして好評価いただき、大変嬉しく思います。 一方で、ご予約時に確認されていたアーリーチェックインのご要望にお応えできなかったこと、また清掃やアメニティの対応に不足があったこと、深くお詫び申し上げます。通常、お部屋の清掃は毎日実施しておりますが、ご不便をおかけした点は改めてチームと共有いたします。ランドリーサービスに関するご指摘も真摯に受け止め、迅速な対応を徹底してまいります。 それでも、清潔さやWi-Fi、スタッフの対応、チェックアウトにつきまして高い評価をいただき、感謝申し上げます。 次回のご滞在ではより快適なお時間を提供できますよう努めてまいります。またのお越しを心よりお待ちしております。 Andrew Maynard, General Manager

Superb

トリップアドバイザーの評価 5.0/5

602garrya トリップアドバイザー認証口コミ

What a location. We have a two night stay jere and so far its been amazing, early check in and an upgraded room for a little extra charge was most welcome. Reception staff were amazing and very welcoming, hotel facilities are superb. Looking forward to using the gym and breakfast in the morning. Very comfortable bed and a quiet room, just what we needed after a 14 hour flight and much walking in Melbourne.

Dear Garry, Thank you for choosing our hotel. We're thrilled you had such a wonderful stay at Novotel Melbourne on Collins. We're glad you valued our Collins Street location and smooth arrival with the early check-in and room upgrade. It's fantastic our reception team made you feel so welcome and that you appreciated our facilities. We trust you enjoyed the gym and breakfast at Lane Restaurant overlooking Collins Street. We're also pleased your room provided the comfort and tranquility needed after your travels. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Can't be arsed

トリップアドバイザーの評価 1.0/5

Nick E トリップアドバイザー認証口コミ

Wow - Novotel on Collins St - heart of Melbourne, thriving wannabe epicenter of Australia. Not going to review in detail but give an example of their customer last philosophy. Residents bar, maybe with 15 people in it. I arrive at 9.45pm and am informed that they are closed. Why I ask. We are not busy enough. 3 bar staff are on duty. I ask at reception who confirm this policy - shake my head and go to my room. Phone rings - can we bring you a bottle of wine? No thanks - moment is lost. Seriously management - is the bar manager running the hotel? I stay with Accor quite a lot but the Novotel brand is damaged beyond repair with me

Dear Nick, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations during your recent stay. While we always aim to provide seamless service, we regret any inconvenience caused by operational decisions that affected your ability to enjoy our facilities. Our team remains committed to reviewing guest feedback to maintain service standards across all Accor properties. Should your travels bring you back to Melbourne, we would value the opportunity to demonstrate our usual high standards of hospitality. The whole team hope to have the pleasure of seeing you again. Best wishes, Andrew Maynard, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 3,141 件のレビュー 7.8/10 サービス
  • 94 件のレビュー 3/10 インターネット
  • 1,477 件のレビュー 5.3/10 快適さ
  • 1,164 件のレビュー 5.5/10 清潔さ
  • 1,163 件のレビュー 3.1/10 設備
  • 867 件のレビュー 7.8/10 朝食

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周辺の他の施設

メルボルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。