ノボテルメルボルンオンコリンズ 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 6,574 件のレビュー

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270 Collins Street, オーストラリア, 3000 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • ファッショナブルなセントコリンズレーンショッピングモールの上に位置するホテルは、バークストリートモールまで徒歩1分

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • 温水プールとスパがある新しく改装されたフィットネスセンター

  • 無料のWi-Fi、広々としたワークスペース、iPad®ドック、液晶TV

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ホテル所在地

ノボテルメルボルンオンコリンズ

270 Collins Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.815963, 144.964961

電話番号
ファックス +61 3 9667 5805

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LANE RESTAURANT

3階にあるレストラン「レーン」からは、象徴的なコリンズ通りを見渡します。このモダンなスタイルのレストランでは、充実したビュッフェスタイルの朝食や、メルボルンの活気に満ちた食文化を反映したアラカルトディナーメニューをご用意しております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  6,574 件のレビュー

トリップアドバイザーの評価  4.1/5  5,310 件のレビュー

Our go-to hotel in Melbourne

トリップアドバイザーの評価 5.0/5

DG1106 トリップアドバイザー認証口コミ

This is the third year my husband and I have gone to the Australian Open and the third different hotel we've booked. The reason for this is that we were only partially satisfied with the other two and each had its share of problems. Not so with the Novotel. We loved it. From the comfort of the room, view, and amenities to a superb full breakfast buffet, every aspect ran like a well-oiled machine. We were also able to get different pillows on request, which made all the difference in my quality of sleep. Customer service was impeccable, and a special shout out to breakfast management and staff. They were run ragged every morning and handled it all like true professionals. Hotel is centrally located for all the arcades, laneways and shopping, and an easy walk for us to the AO event or water taxi. We'll definitely be staying here again next year.

Dear DG, Many thanks for your review. We are delighted you enjoyed such a wonderful stay at Novotel Melbourne on Collins. It’s fantastic to know our rooms, views, and amenities contributed to your comfort. We take pride in tailoring your experience, from the variety of pillows to the personalised service. Our breakfast team will be thrilled to hear your kind words about their professionalism during busy mornings. We look forward to welcoming you back next year for another seamless visit. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

a comfortable stay

トリップアドバイザーの評価 3.0/5

hoteluser1969 トリップアドバイザー認証口コミ

I was travelling on my own and asked for the highest room possible and Novotel delivered! Top floor with a magic view of Collins St. Upon arrival I was given the best Gold membership amenity of wine and rocky road. Lifts havent worked efficiently any time i have been there but you can rack up some steps using the stairs too. Good breakfast, wonderful cocktails and friendly staff. Extremely well located and the concierges on the ground floor are so welcoming

Dear Guest, Thanks for this review. We’re delighted to hear you enjoyed your top-floor room with its magnificent views over Collins Street. As valued Gold members, we always strive to make our returning guests feel appreciated, so it’s wonderful to know the welcome amenity contributed to a pleasant start to your stay. That said, we sincerely apologise that some aspects of your stay did not meet your expectations. Please rest assured that improving lift efficiency remains a priority, with plans for a full replacement in 2026 to enhance guest comfort during future visits. Nonetheless, it’s great to hear our breakfast offerings and cocktails met with your approval, and that our team’s welcoming approach made a positive impression. Our central location continues to be a highlight for many guests, and we’re pleased you found the concierge team’s service as inviting as our city’s vibrant surroundings. We all hope to welcome you in the future. Best wishes, Andrew Maynard, General Manager

Poor internet

トリップアドバイザーの評価 3.0/5

Christopher J トリップアドバイザー認証口コミ

The issue with this hotel is it has a good location in Melbourne, but it has issues with restricted access at busy times, poor internet access and the lifts are unreliable ( waited 15 minutes for a lift when departing the hotel).

Dear Christopher. Thank you for taking the time to share your experience with us. We are pleased that you found our location on Collins Street convenient for exploring Melbourne’s vibrant CBD. We sincerely apologise that some aspects of your stay fell short of your expectations. Regarding the connectivity concerns raised, we continuously monitor our internet infrastructure to ensure reliable service. Furthermore, our lifts are currently undergoing scheduled upgrades to improve efficiency and reliability, with completion expected later this year. We appreciate your patience as we enhance these facilities for future guests. We look forward to welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Better than expected

トリップアドバイザーの評価 4.0/5

364leannes トリップアドバイザー認証口コミ

Booked for two nights for a visit to the city before Christmas. The day before we left I read some of the reviews so I was somewhat anxious on arriving at the hotel. I should not have worried though because everything was fine and I would certainly visit again. Checking in was quick with an extremely friendly staff member. We had arrived early and were given our room before check in time, which was great. All the staff we dealt with were friendly and welcoming. Lifts were efficient, no problems with wait time. The hotel is dated, mainly the hallways but the room was spacious and clean. The bed and pillows were very comfortable. Location is fabulous with a couple of arcades leading to Bourke Street, which was helpful for us given one day it was raining. Flinders Street station is also a quick walk, about seven minutes. Both days we ate breakfast and dinner at the hotel, service was good with lovely staff. The only negative was the cleanliness of the toilets near the bar. It was a very busy few days so it could be an idea for these facilities to be checked regularly.

Dear Leanne, Thank you for taking the time to share this review of your stay. We are delighted to hear you enjoyed your stay with us and found our team welcoming during check-in. It’s great we could accommodate your early arrival and that you appreciated the efficiency of our facilities. Your kind words about the comfort of your room and the quality of our breakfast and dinner service are truly valued. That said, we regret any inconvenience caused by the cleanliness of our bar area facilities during your visit. The high footfall over the festive period required more frequent checks, and we have reminded our team to monitor these areas closely during busy times. Nonetheless, we’re thrilled our central location made exploring Melbourne convenient, even during rainy weather. The proximity to Bourke Street and Flinders Street Station is indeed a highlight for many guests, and we’re glad it enhanced your experience. We do hope to have the opportunity to welcome you back in the future. Best regards, Andrew Maynard, General Manager

Worst Accor property ever! I’d never return to this place

トリップアドバイザーの評価 1.0/5

rennu_devii トリップアドバイザー認証口コミ

Being a loyal Accor Gold member, I decided to stay with family to celebrate our birthday at this property. Upon checking the reception staff Raul was so rude he didn’t even recognise our membership, I am pretty sure if we had called in advance about the occasion surely it should have flashed on their screen to atleast open your mouth and twist it a little to say two words “happy birthday”, well instead this rude staff with a dead expression asked for and stuck on a ID. I understand it might be a policy but if I were him I would have said this politely in a different way. Anyway we went to our room and there was no bottle or card as planned in advance so I had to run down to the reception again as no one would pick up the phone at the reception, upon asking for this, we get another rude and unprofessional response that “amenities are provided at around 4pm”, I mean seriously? Is this the way you would respond? I am baffled at this hotel and the behaviour I am being presented with again and again… anyway I went back to the room and called room service to request some plates, spoons and a knife for the cake, to this the staff says “there is a $4 charge if we deliver to the room”, I said never mind I’ll run down to the reception as it’s only a birthday nothing important, he said sure and hangs up…. I have no f … idea what else to say as I am appalled with this behaviour, ruined evening and horrendous experience at this hotel. I hope we aren’t charged for breathing in this property but we will find out tomorrow. I really feel hesitant to ask any help from this team here, who knows if they will ask for money for doing subtle things here. I’d say stay away from this hell.

Dear Rennu, Thank you for taking the time to share your feedback. I am very sorry to hear of your experience at our property especially given it was for such a special occasion. It appears we completely missed the mark on more than one occasion and through multiple interactions with our team. We sincerely regret the service lapses encountered and will take your observations into account and ensure these are addressed with our team members. We hope that we may have the occasion to welcome you back for a better experience if given the opportunity. One where we will be able to deliver on the service standards that we are proud of. Best regards, Andrew Maynard, General Manager

との提携 TripAdvisor

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