マントラ オン ヘイ - パース
201 Hay Street
チェックインはからです - チェックアウトはです
Room was disgusting, had to follow up with reception twice and manager 5 times because they all lack customer service
Catherine F トリップアドバイザー認証口コミ
The hotel room was absolutely disgusting. Filled with dust, grease and mould. Walked in to the room smelling like fish and found lots of problems from there. Scuff marks all over walls, dust in any place at eye level or above, carpet not vacuumed, microwave not cleaned, kettle not emptied or cleaned from the last person who last used it. Stained bedding, dirty towels and mould growing in bathroom and around window seals. Followed up with staff twice before someone came up and worked around us while we were in the room. A gross experience having to tell someone what needs to be cleaned while you’re there watching them (wasn’t on purpose, we were there getting ready to go out. They also had all day while we were out to get the room sorted and didn’t). Lights in the apartment didn’t work, no ceiling lights in bedrooms at all. Incredibly poor experience but you wouldn’t think considering we paid $500 a night to be there
DONT stay here
CK G トリップアドバイザー認証口コミ
Poor service, no restaurant, credit card overcharged and still waiting a resolution. When I arrived after 5pm my room was still not ready and they had to find another one, took 20 mins to check in. Then overcharged my card and I am still trying to get the charge refunded after a week of multiple phone calls to the Hotel and discussions at checkout.
Dirty, smelly hell hole.......
Paul L トリップアドバイザー認証口コミ
Dirty, Smelly, no food, no bar, not even a bottle of water available. Checked out after one night, worst stay in 35 years or business travel....... Homeless people going through all the bins outside during the night, room just stank of cigarettes and filth, super mouldy shower. just an appalling place, mantra should be ashamed......
A big disappointment
Very disappointed in this hotel. Arrived after a long flight in early hours of morning to a locked door and only gained entry after a phone call. Room was small shabby dated and not particularly clean. No bar or restaurant facilities either in this hotel. After complaining we were moved to a bigger room but it was still shabby etc. Not what you would expect from a four star hotel. Definitely avoid
Mediocre and bit disappointing.
carolwP5551IZ Friends getaway - トリップアドバイザー認証口コミ
Mediocre stay... slightly disappointing!. A bit run down, the room had an unpleasant smell, and we specifically booked a twin room which our travel agent rang to confirm but were still given the wrong room set up. The hotel was then full, so we were unable to change rooms. not ideal. Parking also $28 per 24 hrs. It's undercover and secure, which is good.No restaurant or bar in-house. Prob not stay here again.