メルキュール パース オン ヘイ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.6/5 1,444 件のレビュー

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417 Hay Street, 6000 PERTH, オーストラリア

説明

ホテルのその他の情報

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

当ホテルの客室

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ホテル所在地

メルキュール パース オン ヘイ

417 Hay Street
6000 PERTH
オーストラリア

GPS:-31.955858, 115.865691

電話番号
ファックス 000000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.6/5  1,444 件のレビュー

トリップアドバイザーの評価  2.5/5  42 件のレビュー

Not the best accommodation

トリップアドバイザーの評価 3.0/5

Tevita N トリップアドバイザー認証口コミ

Hi there, I’d like to provide some feedback regarding my recent stay at Mercure perth on Hay The hotel felt outdated and was located off the main area, with rooms below standard. After a full day at a conference, facilities like a gym or pool would have been appreciated. Additionally, the customer service across housekeeping, front desk, and dining was unsatisfactory, with staff unable to assist with basic requests. Very poor ***

Great location that sadly the hotel didn’t match up to.

トリップアドバイザーの評価 2.0/5

TheRedun トリップアドバイザー認証口コミ

Arriving in Perth on a late night flight, it was gone midnight when we checked in. Had to wait what seemed like ages for the night receptionist to come to the door, but was probably only a couple of minutes, but when you’re tired… Managed to make it to breakfast 15 minutes before it finished, we were not met with a good morning or other such friendly greeting but “breakfast finish’s in 15 minutes.” Upon examining the food congealed scrambled eggs, baked bean mush and crispy pastries were among the delicacies on offer. Barely a glass for the depleted fruit juice or a cup for the coffee were to be seen. The following day, we made breakfast 2 hours earlier, but alas, the same congealed eggs and beans were on offer. Along with a not so, but nearly depleted supply of glasses & cups. On one of the days of our stay, we were off on an excursion early so asked for a takeaway breakfast, we were offered a choice and asked what we wanted. We selected a cheese sandwich and egg sandwich, or so we thought. What we actually got was a single sandwich with two fried eggs, clearly prepared the night before! I will add that on the day we departed, the breakfast area was well stocked, eggs not so congealed, beans no so mushy, pastries no so crispy, staff more welcoming. The rooms and corridors looked tired and needed a lick of paint, the doors were thin meaning we could hear the conversation of guests returning/leaving rooms throughout the night. Housekeeping outside the rooms was tardy, with a set of eating utensils left outside a room for over 48 hours and glasses I assumed once contained drinks from the bar, left in the corridor for equal periods of time. 10 minute walk from Elizabeth quay & the train station, 5 minutes from the Royal mint, good location. If and when I return to Perth though, I won’t be staying at the Mercure Perth on Hay street.

We loved it here at Mecure on Hay.

トリップアドバイザーの評価 5.0/5

roberte854 トリップアドバイザー認証口コミ

The bed was comfortable. The rooms were clean and made up every day. The free breakfast was fantastic. Staff were wonderful. We couldn't fault our stay here. We would definitely stay here again. Perfect location. The Hop and Huddle was great for dinner. Meals were very yummy. We highly recommend this hotel.

Dear Robert, Thank you for your wonderful review! We are thrilled to hear that you had such a fantastic stay with us at Mercure on Hay. It’s great to know you found the bed comfortable, the rooms well-kept, and that you enjoyed our breakfast. We are especially proud to hear our team made a positive impression, and that you had a delightful dining experience at Hop and Huddle. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay! Kind Regards, Stephanie Netto General Manager

Not remotely a 'Mercure' hotel

トリップアドバイザーの評価 2.0/5

Ian_Pratt トリップアドバイザー認証口コミ

I stayed at the Mercure on Hay for 4 nights as part of a business trip to Perth. I booked this as a Mercure hotel without giving it much thought. I stay in the Mercure brand fairly regularly as a generally affordable option which offers consistent quality. This is not the case at the Mercure on Hay. Front desk was unmanned, which means using (trying to use) a barely functioning self check in. Rooms are dated but OK, while bathrooms look like a visit to grandma's house before you talked her into finally getting that renovation done. Frankly, the bathroom was gross. Noise levels are fairly high, with each banging door and corridor conversation echoing through the place. The helicopter arriving to the hospital across the road sounded like it was in the room with you. It tended to arrive at about 3am. Barista at the coffee shop downstairs randomly overcharged me for my coffees. No idea why that irritated me so much. Honestly, this isn't what you're looking for. There are another 10 or so hotels within a few minute's walk - choose one of those.

Dear Ian, Thank you for taking the time to share your feedback following your stay with us. I’m truly sorry to hear that your experience didn’t meet the standards you’ve come to expect from the Mercure brand, and I appreciate your honest comments. Our Express Check-in Kiosk is designed to provide a quicker, more efficient arrival process for our guests, allowing you to get settled into your room without delay. We understand it may feel different compared to traditional check-ins, but rest assured, we’re always here to assist whenever needed. Regarding the condition of the bathrooms and the overall noise levels, I appreciate you bringing these issues to my attention. We are actively reviewing our facilities, including plans for future renovations, to ensure a more comfortable and modern experience for our guests. I was also disappointed to hear about your experience at Hop & Huddle restaurant, especially the overcharge. Please know that this will be addressed with the team to prevent it from happening again. Your feedback is invaluable in helping us make improvements, and while I regret that we didn’t meet your expectations on this occasion, I hope you might reconsider us in the future. We would love the chance to provide you with a much-improved experience. Kind Regards, Stephanie Netto General Manager

好立地、朝食、

お客さまの声 4.0/5

M. A. 一人 - 確認済みレビュー すべて

一週間の滞在でお世話になりました。ホテルのスタッフも気さくで感じが良かったです。食事は毎朝同じメニューでしたが、飽きがこない内容でした。

Dear Masahiko A., Thank you for taking the time to provide your feedback. I’m glad to hear you found our dining space comfortable, though I understand your comments about the breakfast variety. We always aim to provide a diverse and enjoyable selection of breakfast options, and I’m sorry to hear that you found the offerings repetitive. We’ll take your feedback on board and explore how we can improve the variety in our menu to enhance our guests’ dining experience. We appreciate your input and hope to welcome you back soon for an even better stay. Kind Regards, Stephanie Netto General Manager

との提携 TripAdvisor

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