メルキュール パース オン ヘイ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.6/5 1,484 件のレビュー

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417 Hay Street, 6000 PERTH, オーストラリア

説明

ホテルのその他の情報

  • パースの主な観光スポットがすぐ近くにあります。

  • 太陽の下でカクテルや軽食を楽しめる、賑やかな屋外テラス

  • メルキュールホテルの特徴であるディテールが、すべての客室とパブリックスペースに見られます。

  • 人気の施設内レストランとフレキシブルなミーティングルーム

  • 便利なエクスプレスチェックイン/チェックアウトキオスク

当ホテルの客室

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ホテル所在地

メルキュール パース オン ヘイ

417 Hay Street
6000 PERTH
オーストラリア

GPS:-31.955858, 115.865691

電話番号
ファックス 000000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

HOP & HUDDLE

スモーク肉とスパイス、そして魂で用意された料理は、パースのダウンタウンに位置するメルキュールホテルで人気のレストラン「Hop & Huddle」の名物です。2人用のテーブルを予約するか、インスタ映えするシェイクとスムージー、シュニッツェル、口の中でとろけるリブで仲間と楽しみましょう。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.6/5  1,484 件のレビュー

トリップアドバイザーの評価  2.5/5  42 件のレビュー

静かな場所

お客さまの声 4.0/5

匿名 ファミリー - 確認済みレビュー すべて

全体的には満足です。 街から離れて夜は静かでよかったです。 朝食の種類が少なく、日替わりは2品くらいでしたので連泊するには飽きました。

Dear Tomoaki S., Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the peaceful atmosphere of our hotel and had a restful stay away from the city’s hustle and bustle. That said, I’m sorry to learn that your breakfast experience and housekeeping service fell short of expectations. We appreciate your feedback regarding the breakfast variety and will review our offerings to provide more options, particularly for guests staying multiple nights. I also apologise for the oversight regarding your request to make only one bed and for the missing hand towels on the final day. Your comments have been shared with our housekeeping team to ensure greater attention to detail and to better accommodate guest preferences in the future. Your satisfaction is very important to us, and we’re grateful for your input as it helps us improve. Should you choose to stay with us again, we’d love the opportunity to make your experience even better. Thank you for your feedback, and we hope to welcome you back soon! Kind Regards, Stephanie Netto General Manager

Not the best accommodation

トリップアドバイザーの評価 3.0/5

Tevita N トリップアドバイザー認証口コミ

Hi there, I’d like to provide some feedback regarding my recent stay at Mercure perth on Hay The hotel felt outdated and was located off the main area, with rooms below standard. After a full day at a conference, facilities like a gym or pool would have been appreciated. Additionally, the customer service across housekeeping, front desk, and dining was unsatisfactory, with staff unable to assist with basic requests. Very poor ***

Great location that sadly the hotel didn’t match up to.

トリップアドバイザーの評価 2.0/5

TheRedun トリップアドバイザー認証口コミ

Arriving in Perth on a late night flight, it was gone midnight when we checked in. Had to wait what seemed like ages for the night receptionist to come to the door, but was probably only a couple of minutes, but when you’re tired… Managed to make it to breakfast 15 minutes before it finished, we were not met with a good morning or other such friendly greeting but “breakfast finish’s in 15 minutes.” Upon examining the food congealed scrambled eggs, baked bean mush and crispy pastries were among the delicacies on offer. Barely a glass for the depleted fruit juice or a cup for the coffee were to be seen. The following day, we made breakfast 2 hours earlier, but alas, the same congealed eggs and beans were on offer. Along with a not so, but nearly depleted supply of glasses & cups. On one of the days of our stay, we were off on an excursion early so asked for a takeaway breakfast, we were offered a choice and asked what we wanted. We selected a cheese sandwich and egg sandwich, or so we thought. What we actually got was a single sandwich with two fried eggs, clearly prepared the night before! I will add that on the day we departed, the breakfast area was well stocked, eggs not so congealed, beans no so mushy, pastries no so crispy, staff more welcoming. The rooms and corridors looked tired and needed a lick of paint, the doors were thin meaning we could hear the conversation of guests returning/leaving rooms throughout the night. Housekeeping outside the rooms was tardy, with a set of eating utensils left outside a room for over 48 hours and glasses I assumed once contained drinks from the bar, left in the corridor for equal periods of time. 10 minute walk from Elizabeth quay & the train station, 5 minutes from the Royal mint, good location. If and when I return to Perth though, I won’t be staying at the Mercure Perth on Hay street.

We loved it here at Mecure on Hay.

トリップアドバイザーの評価 5.0/5

roberte854 トリップアドバイザー認証口コミ

The bed was comfortable. The rooms were clean and made up every day. The free breakfast was fantastic. Staff were wonderful. We couldn't fault our stay here. We would definitely stay here again. Perfect location. The Hop and Huddle was great for dinner. Meals were very yummy. We highly recommend this hotel.

Dear Robert, Thank you for your wonderful review! We are thrilled to hear that you had such a fantastic stay with us at Mercure on Hay. It’s great to know you found the bed comfortable, the rooms well-kept, and that you enjoyed our breakfast. We are especially proud to hear our team made a positive impression, and that you had a delightful dining experience at Hop and Huddle. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay! Kind Regards, Stephanie Netto General Manager

Not remotely a 'Mercure' hotel

トリップアドバイザーの評価 2.0/5

Ian_Pratt トリップアドバイザー認証口コミ

I stayed at the Mercure on Hay for 4 nights as part of a business trip to Perth. I booked this as a Mercure hotel without giving it much thought. I stay in the Mercure brand fairly regularly as a generally affordable option which offers consistent quality. This is not the case at the Mercure on Hay. Front desk was unmanned, which means using (trying to use) a barely functioning self check in. Rooms are dated but OK, while bathrooms look like a visit to grandma's house before you talked her into finally getting that renovation done. Frankly, the bathroom was gross. Noise levels are fairly high, with each banging door and corridor conversation echoing through the place. The helicopter arriving to the hospital across the road sounded like it was in the room with you. It tended to arrive at about 3am. Barista at the coffee shop downstairs randomly overcharged me for my coffees. No idea why that irritated me so much. Honestly, this isn't what you're looking for. There are another 10 or so hotels within a few minute's walk - choose one of those.

Dear Ian, Thank you for taking the time to share your feedback following your stay with us. I’m truly sorry to hear that your experience didn’t meet the standards you’ve come to expect from the Mercure brand, and I appreciate your honest comments. Our Express Check-in Kiosk is designed to provide a quicker, more efficient arrival process for our guests, allowing you to get settled into your room without delay. We understand it may feel different compared to traditional check-ins, but rest assured, we’re always here to assist whenever needed. Regarding the condition of the bathrooms and the overall noise levels, I appreciate you bringing these issues to my attention. We are actively reviewing our facilities, including plans for future renovations, to ensure a more comfortable and modern experience for our guests. I was also disappointed to hear about your experience at Hop & Huddle restaurant, especially the overcharge. Please know that this will be addressed with the team to prevent it from happening again. Your feedback is invaluable in helping us make improvements, and while I regret that we didn’t meet your expectations on this occasion, I hope you might reconsider us in the future. We would love the chance to provide you with a much-improved experience. Kind Regards, Stephanie Netto General Manager

との提携 TripAdvisor

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Perthのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。