お客様へ、 ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。

Dear Guest, Thank you for staying with us and for sharing your feedback. We’re pleased to hear that you enjoyed the convenient location, the view of St. Mary’s Cathedral, and found the room clean and comfortable. We sincerely apologise for the issues you experienced with the bathroom glass door seal, the bathtub hot tap, and the conditioner container. Your comments have been shared with our team to address and improve these areas. We appreciate your feedback and hope to welcome you again in the future. Sincerely, Mercure Perth On Hay team

Dear Mizuki, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Dear Hiroshi, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Dear Kumiko M., Thank you for sharing your experience with us. We are sorry to hear that the bathroom amenities were not replenished during your stay, and we appreciate you bringing this to our attention. We are pleased to know that you found our restaurant and front office team to be helpful. Your comments will be shared with the relevant team as we continue to improve our service and guest experience. We hope to welcome you again in the future. Kind Regards, Stephanie Netto General Manager

Dear Izumi, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Dear Tomomi H., Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to hear that one of our team members made you feel uncomfortable during your stay. This is certainly not the experience we aim to provide, and I sincerely apologise for the negative impact this had on your trip. Please rest assured that I will address this matter with the team to ensure that we maintain the highest standard of service for all our guests. I’m glad to hear that the rest of our team were kind and respectful during your visit. We truly value your feedback, and I can assure you we will work hard to ensure a more positive experience for future guests. If you do choose to stay with us again, please feel free to reach out to me directly, and I will personally oversee your stay to ensure it is a more enjoyable experience. Thank you again for bringing this to our attention. Kind Regards, Stephanie Netto General Manager

Dear Kenichi S., We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. We are so pleased to hear that you found your room comfortable and well-equipped for your needs, including the desks for easy computer use and reliable WiFi. It\'s great to know the room size was suitable for your stay. We hope to welcome you back soon for another enjoyable experience! Kind Regards, Stephanie Netto General Manager

Dear Haruo H., Thank you for sharing your experience regarding your stay with us at Mercure Perth On Hay. I am glad to hear you found our location convenient, though I understand the confusion caused by having another Mercure nearby. We appreciate your patience and are pleased that your tour company was able to accommodate you. Your feedback is valuable, and we will continue to look for ways to ensure clearer communication for our guests. We hope to welcome you back in the future for a smoother stay. Kind Regards, Stephanie Netto General Manager

Dear Satoru O., We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. I’m delighted to hear that you found our location convenient and appreciated the security of our parking facilities, allowing you to leave early with peace of mind. We hope to welcome you back to Mercure Perth on Hay for another enjoyable stay in the future. Kind regards, Stephanie Netto General Manager

Dear Tomoaki S., Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the peaceful atmosphere of our hotel and had a restful stay away from the city’s hustle and bustle. That said, I’m sorry to learn that your breakfast experience and housekeeping service fell short of expectations. We appreciate your feedback regarding the breakfast variety and will review our offerings to provide more options, particularly for guests staying multiple nights. I also apologise for the oversight regarding your request to make only one bed and for the missing hand towels on the final day. Your comments have been shared with our housekeeping team to ensure greater attention to detail and to better accommodate guest preferences in the future. Your satisfaction is very important to us, and we’re grateful for your input as it helps us improve. Should you choose to stay with us again, we’d love the opportunity to make your experience even better. Thank you for your feedback, and we hope to welcome you back soon! Kind Regards, Stephanie Netto General Manager