ノボテルパースラングリー パース 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 2,829 件のレビュー

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221 Adelaide Terrace, オーストラリア, 6000 パース, オーストラリア

説明

ホテルのその他の情報

  • Wi-Fi、ワークスペース、iPod®用ドック、ケーブルTV

  • Panoramic city or Swan River views

  • モダンなオーストラリア料理、地元の食材

  • アイリッシュパブ「フェニアンズ」の生演奏

  • ホテル前から発車する無料の市バス

当ホテルの客室

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ホテル所在地

ノボテルパースラングリー パース

221 Adelaide Terrace, オーストラリア
6000 パース
オーストラリア

GPS:-31.958731, 115.867767

電話番号
ファックス +61 8 9221 1669

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  2,829 件のレビュー

トリップアドバイザーの評価  4.0/5  3,029 件のレビュー

お客さまの声 3.0/5

Shigeo H. ビジネス - 確認済みレビュー すべて

部屋の造りは古いです．枕元に電源がありませんし，ホテル備え付けの目覚まし時計も机の上にあるために，朝，目覚ましが鳴ると，ベッドから出て机まで歩いてから止めるしかありません．携帯の充電も枕元では不可能です．シャワーは水とお湯の蛇口が独立しているタイプ，湯量はまあまあです．朝食は常に暖かい料理が6品程度サーブされていますが補充が遅いです．焼きそば，焼きめしが交互に出されますが，どちらも味は微妙です．チーズはブルーチーズとカマンベールチーズの2種類あります．生野菜にかけるドレッシングが一種類で，オリーブオイルは置いてありません．クレジットカードのタッチ決済で洗濯機と乾燥機が置いてあり，長期宿泊にはありがたいです．いずれもAU＄6で使えます．

堀川様、 この度はお越しいただき、誠にありがとうございます。お部屋の設備や朝食の提供に関するご意見を拝見し、貴重なご指摘をいただきました。お客様のご期待にお応えできなかったことをお詫び申し上げます。 今後ともご愛顧賜りますようお願い申し上げます。 ノボテルパースラングレー Warm regards Mark Hardy Novotel Perth Langley Email: H1… www.novotelperthlangley.com.au

お客さまの声 3.0/5

Kazuhiro K. ビジネス - 確認済みレビュー すべて

設備が古い

北川和宏様 この度はご宿泊いただき、誠にありがとうございます。また、設備に関するご意見をお寄せいただき、感謝申し上げます。当ホテルでは、快適なご滞在を提供するため、定期的に設備の点検と改修を行っております。お客様の貴重なご意見は、今後の改善に役立てさせていただきます。引き続きのご愛顧を心よりお待ちしております。 ノボテル パース ラングレー

Good stay

トリップアドバイザーの評価 4.0/5

Vic_Traveller_8 トリップアドバイザー認証口コミ

We booked a larger room as we were staying for 3 days. The room was clean, tidy and staff provided daily cleaning services. We had a lovely view over the Swan River. Breakfast was reasonable, eggs cooked as per our order and a good selection of other breakfast foods. Staff - very responsive to requests. Dinner - we ate dinner at Fenian’s Irish Pub each night. Good food, happy hour, great staff. Lifts - one was out of action on check in but on the second day lift number two was out, this left just one working lift and the hotel was busy! Yes, the hotel needs updating but all in all, it was pretty good.

Dear Guest, Thank you for taking the time to share such a thoughtful and detailed review of your stay. We’re pleased to hear that you enjoyed your larger room, found it clean and well maintained, and appreciated the daily housekeeping service. It’s also wonderful to know that you enjoyed the lovely views over the Swan River. We’re glad breakfast met your expectations, particularly the freshly cooked eggs and the variety available, and that our team was responsive to your requests throughout your stay. Your kind comments about Fenian’s Irish Pub are also much appreciated—we’re delighted you enjoyed the food, happy hour, and friendly service there each evening. We do apologise for the inconvenience caused by the lift outages during your visit, especially while the hotel was busy. We understand how frustrating this can be and appreciate your patience. Your comments regarding the need for updates to the hotel are noted and appreciated, as they help inform our ongoing improvement planning. Thank you again for your honest feedback and for choosing to stay with us. We’re pleased that, overall, you had a good stay and hope to welcome you back again in the future. Warm regards Mark Hardy General Manager Novotel Perth Langley

Hôtel à fuir absolument, sale, bruyant, cher et personnel qui manque de professionnalisme

トリップアドバイザーの評価 1.0/5

Etienne27 トリップアドバイザー認証口コミ

I stayed at this hotel and it was an absolute nightmare. To begin with, check-in starts at 2 p.m. If you arrive earlier, they will charge you an extra fee per hour. When I finally got my room, I noticed that the rooms were outdated, but beyond that, they were poorly soundproofed. I could hear my neighbor coughing so hard it felt like he was losing his lungs. I practically felt like he was in my room. It was unbearable to sleep. To top it off, there was hair in the bathtub and, worst of all, the sheets were dirty. I called reception, and they couldn’t do anything for me. Luckily, I booked two beds and was alone, so I was able to sleep in the second one; otherwise, I would have had to sleep in dirty sheets. I spoke with someone at checkout who said they would follow up with a manager, but five days later I had no news. I was asked again to explain the problems and to attach photos, only to be told two days later that they were sorry and would take internal measures, but offered no compensation. “We’ve taken your feedback seriously and used it as an opportunity to review and improve our service standards. While I appreciate you taking the time to share your experience, please note that this matter has now been reviewed and closed from our end.” In short, if you are looking for an overpriced hotel with outdated, dirty rooms, no water bottle in room and a customer service team that lacks professionalism, this is the place for you. Otherwise, there are plenty of other hotels in the city, like the Westin or the Pan Pacific just across the street, which are much better.

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your stay. I am truly sorry to read about your experience and regret that it fell so far short of your expectations. Please accept our sincere apologies for the issues you encountered, particularly concerning room cleanliness, noise disturbance, and the condition of the bedding. These matters are taken very seriously, as cleanliness and guest comfort are fundamental standards, and it is disappointing to learn that we did not meet them on this occasion. I am also sorry that you felt unsupported when raising your concerns during your stay and that the follow-up communication did not meet your expectations. While your feedback was reviewed and addressed internally, I regret that the outcome left you feeling dissatisfied. We understand how important it is for guests to feel heard and valued, and we acknowledge your frustration. Regarding check-in times, early check-in fees are applied subject to availability and are outlined in our booking terms; however, we appreciate that this can feel frustrating, particularly when combined with other issues during the stay. Your comments regarding soundproofing, room condition, amenities, and overall value have been noted and shared with our senior management team for further review. While we do not always provide compensation in every case, we do take guest feedback seriously and use it to guide improvements in service delivery, housekeeping standards, and communication. We regret that your experience led you to advise others not to stay with us, and we are sorry that we did not meet the standards you rightly expected. Thank you for taking the time to provide such comprehensive feedback—it is through comments like yours that we are able to identify areas requiring attention. Warm regards Mark Hardy General Manager Novotel Perth Langley

A solid base to explore Perth & great places to eat there and nearby

トリップアドバイザーの評価 4.0/5

Carol R トリップアドバイザー認証口コミ

This is one of 2 Novotel in Perth & located in the CBD, about a 15 min walk from the more bustling shopping area. It was certainly comfortable enough with a decent bed, linens & pillows. The bathroom was quite old & jaded but clean & the shower was powerful. The Wifi was OK. Aircon was quite loud. Senses resturant food was very good & the pub was very lively with live music. The staff were very helpful & breakfast was decent. There is a special Peruvian restaurant in the hotel next door & Tempayan Bay also good about 6 min walk away

Dear Carol, Thank you for sharing your thoughtful review following your recent stay at Novotel Perth Langley. We’re delighted to hear that you found our hotel a comfortable base for exploring Perth and enjoyed the quality of our food, the atmosphere in our Irish pub, and the friendly service from our team. We appreciate your feedback regarding the bathroom and air conditioning. Your comments have been shared with our maintenance and housekeeping teams as we continue to focus on refurbishment and enhancing guest comfort throughout the hotel. It’s great to know you also discovered some of the fantastic nearby dining options—Perth certainly has a lot to offer for food lovers! We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm regards, Mark Hardy General Manager Novotel Perth Langley

との提携 TripAdvisor

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パースのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。