ノボテルパースラングリー パース 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 2,565 件のレビュー

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  • Wi-Fi、ワークスペース、iPod®用ドック、ケーブルTV

  • Panoramic city or Swan River views

  • モダンなオーストラリア料理、地元の食材

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ホテル所在地

ノボテルパースラングリー パース

221 Adelaide Terrace, オーストラリア
6000 パース
オーストラリア

GPS:-31.958731, 115.867767

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敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

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お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  2,565 件のレビュー

トリップアドバイザーの評価  4.0/5  2,999 件のレビュー

Poor Parking setup, understaffed and faulty lifts

トリップアドバイザーの評価 3.0/5

AusTravellerVIP ビジネス - トリップアドバイザー認証口コミ

Upside was a good sleep most nights. Many downsides, they oversold their underground parking on both floors, for the duration of my stay - almost a week. it was chaos with gates malfunctioning cars banked up and the parking bays are mostly tiny. Staffing was grossly understaffed at their pub venue and main restaurant. At one stage only 1 lift was operating, and of the three lifts only 2 were functional this week. The hotel is tired and needs a refurb, or they need to slash their prices. Again sleep was good with little noise between rooms. Breakfast was also good. I will try an alternative next stay.

The worst hotel I've stayed in over the past 5 years

トリップアドバイザーの評価 1.0/5

davemE7201FF トリップアドバイザー認証口コミ

I'm not sure where others who have written a glowing review about this hotel normally stay, maybe a backpackers, but I have to say, this hotel ranks as one of the worst I have stayed in in the past 5 years. As a business traveller I get to stay in hotels both overseas and interstate. Sometimes in fairly remote parts of Australia so I like to think I have a pretty good measure of how establishments rate from one to another. The Novotel Perth Langley, at a guess, was constructed in the 70's / 80's and is really showing its age. With fixed showers over the bath and a hot / cold mixing tap which took an age to get just right plus shower curtain to stop water splashing onto the toilet this really does show how old the place is. A rubber mat is provided to place in the bath to prevent slipping. There were cracks in the sink, very poor attempts to seal and grout around tiles and the toilet roll holder was loose so the toilet roll would slide off when using. As for lighting, there is probably moor lighting in a chapel of rest!! Furniture was old and tired / dated looking. The bed was on casters so when getting into it there was a tendency for it to move. In this day and age, I expect to find a Nespresso or similar coffee making machine, not a kettle and some pretty average instant coffee. When switching the TV on the default Novotel home page was displayed with music blasting out which at 4:30am I’m not sure my neighbours would have been too pleased about. If my room was supposed to be a Superior King then the only thing I could say is, it had a King bed but there was nothing Superior about it. With one of the 3 lifts out of action (one of only 2 which severed the car parks) this resulted in long waits until a lift arrived. One of the car parks access gates failed during my stay so this resulted in it becoming difficult to find a spot in the remaining car park. The hotel charges $35 / night for car parking which I feel is extortionate, especially when I had already paid for a full week in advance for the room. I also find it rude and insulting for a hotel to place a $200 ‘bond’ as if I am going to destroy the room. Why would I do that when I have already paid in advance for the room??? I wasn’t made to feel welcome on my arrival and nor was I asked how my stay was on checking out. I have previously stayed in the Pan Pacific, opposite the Novotel and now wish I had booked into there for my week long stay. Lesson Learnt!

Hotel room covered in bodily fluids.

トリップアドバイザーの評価 1.0/5

Ninja_Cats Friends getaway - トリップアドバイザー認証口コミ

Beyond disgusting room. Came here for a weekend with friends. One was so disgusted she actually left. For a 4 star hotel it was honestly unacceptable. I've seen hostels cleaner than this hotel. First room, smelled terrible, both chairs had huge recently made white stains right on the center of the chair. They look as if the last guests, had a very adult party which the hotel didn't even try to clean. Bed looked used, then on closer expection bud begs. The fan in the bathroom was clogged, paint chipped on walls, bath unclean. Floors stained. When we asked if there was any other room available and showed pictures we were confronted with "is that our hotel?" as if they didn't recognize their rooms as if we'd just accept the condition... they then organized a new room which was cleaner but the TV didn't work and the aircon was so loud we could barely sleep. Not to mention the walls were so thin, we had a crying baby in the room next to us and a couple fighting in the next. This hotel has gone downhill. It feels more like a run down motel for quick use, yet they charge an insane amount. For the price they charge, you could literally go anywhere else and it will be better. The buffet breakfast was so depressing, you have a choice of toast, cereal, pre-made cold bacon, chicken sausage and what tasted like powered scrambled eggs. Coffee machine smells uncleaned and juices were empty. Avoid this place. There are several hostels walking distance from Novotel Langley and they're 1/6th the cost and cleaner.

Dear Cathryn Langman, Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. It is only through feedback such as yours that we are able to maintain and indeed improve upon the service that we provide to our valued guests. I am naturally very disappointed to read your comments and I will be working with the housekeeping team to ensure a better service for all our valued guests. As a regular traveller myself I certainly empathise with your comments with regards to the housekeeping standards. Please be advised that the whole housekeeping team again. It is particularly disappointing, as the housekeeping team have received high commendations from external auditors and internal guests and all our housekeeping staff are trained in the correct procedures. It lets down not just the housekeeping team, but the entire hotel team who work so hard every day. We would love to welcome you back on a future occasion to show you our great service and hotel. Indeed, I have updated your profile to ensure our best housekeepers will service your room and I will personally ensure your room is cleaned to the highest professional standards. I have since contacted you directly to discuss further and I do hope that this isolated incident has not put you off coming to stay with us again. If you would like to address these concerns further then please contact me. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

1 Star Hotel

トリップアドバイザーの評価 1.0/5

973robr トリップアドバイザー認証口コミ

Extremely below-average and overly disappointing Hotel. Bed and not only worn out but are uneven making it impossible to have a good night sleep. It’s a good hotel if you want to stay in a 1 Star hotel but he’s definitely far below-average for what they claim. Asked for a bottle of water and was told that I needed to pay for one, Which happens to be complimentary in most Accor properties that I stay out around Australia. At close to $200 per night mid week in middle of winter, one would assume they would want to impress their guests not drive them away!

Dear Guest, We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley. I am disappointed to read your comments and I will be working with the team to ensure a better service and product for all our valued guests and customers. We offer bottled water to all guests as well as filtered still and sparkling water around the hotel in our food and beverage outlets, plus in the hotel lobby. We have replaced over 150 beds in the hotel and will replace even mare this month. We would love to welcome you back on a future occasion to show you our great service and hotel. If you would like to address these concerns further please contact me as guest feedback is taken seriously Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

シンプルな滞在

お客さまの声 3.0/5

匿名 ファミリー - 確認済みレビュー すべて

残念だった点 建物の設備に古さを感じた。混合水栓でない。 4泊しましたが、朝食メニューが、毎日ほぼ同じ。 スリッパがない。 四つ星ホテルとなっているがラグジュアリーさは、全くなかった。 良かった点 清潔感はあった。 周りの環境は良かった。

Hiromi O. 様 この度は、Novotel Perth Langley でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Novotel では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Regards Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 428 件のレビュー 6.1/10 お値打ち度

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