Dear Eiko様, この度はご滞在ならびに貴重なご意見をお寄せいただき、誠にありがとうございます。 当ホテルの立地についてご満足いただけたとのこと、大変嬉しく思っております。 一方で、洗面所の排水管からの水漏れによりご不便をおかけしましたこと、心よりお詫び申し上げます。いただいた内容はエンジニアリングチームと共有し、早急に改善に努めてまいります。 また、アクセス面やご滞在全体に関するご意見もありがとうございます。今後のサービス向上の参考とさせていただきます。 改めまして、貴重なご意見をありがとうございました。次回はより快適にお過ごしいただけるよう努めてまいりますので、またお迎えできる日を心よりお待ちしております。 敬具 Abraham Mathew Novotel Perth Murray Street

Dear Guest, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you had a comfortable stay and that you found your accommodation, cleanliness, and WiFi to be excellent. It is wonderful to know that your arrival experience was smooth and that overall your stay met your expectations. We appreciate your comment regarding the emergency announcement and understand that it may have been surprising. Please rest assured that these systems are in place to ensure the safety and wellbeing of all our guests, and we apologise for any inconvenience caused. We also thank you for your feedback regarding our team and departure experience, and we will continue to work on improving these areas. Thank you once again for your kind comments and for choosing to stay with us. We look forward to welcoming you back in the future. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

セイナ・カマサコ様 Thank you very much for choosing to stay at Novotel Perth Murray Street and for sharing your wonderful feedback. We are delighted to hear that you found the hotel very clean, enjoyed our service, and appreciated our convenient location. It is especially pleasing to know that our reception team made a positive impression and that you found both the room and shower area spacious, comfortable, and well maintained. Your kind comments mean a great deal to our team and serve as great motivation for us to continue delivering a high standard of service. We’re glad you had a comfortable stay with your friends and hope to welcome you back again on your next visit to Perth. Warm regards, Novotel Perth Murray Street Team

Dear guest, Thank you for taking the time to share your feedback regarding your stay at Novotel Perth Murray Street. We are delighted to hear that you enjoyed our convenient city location, pool facilities, and found our reception team helpful. We sincerely apologise for the inconvenience caused by the blocked sink in your room. Your comments have been shared with our engineering team to ensure that such issues are resolved promptly in the future. We also appreciate your feedback regarding breakfast variety and sustainable initiatives, which we will continue to review for improvements. We hope to have the opportunity to welcome you and your family back for an even more comfortable stay. Kind regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Mr. Motoki M.. Ishu, Thank you very much for choosing to stay at Novotel Perth Murray Street. We are delighted to hear that you were satisfied with the location and service. We sincerely look forward to welcoming you again in the future. Kind Regards, Janesh Thiru Assistant Manager Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found our location convenient and our team welcoming and friendly. It’s wonderful to know that your early check-in, welcome drink, and room upgrade met your expectations. We appreciate your suggestions regarding the breakfast menu and the coffee machine. Your comments have been shared with our team to help us improve these services for future stays. We look forward to welcoming you back to provide an even better experience. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Panda, Thank you for your positive feedback regarding your stay. We're glad you found our location convenient and enjoyed the self-service beverages. We appreciate your insights on breakfast options and shower pressure, which will be taken into consideration for future improvements. Best regards, Novotel Perth Murray Street

Kiyoshi K. 様 Thank you very much for sharing your valuable feedback and comments regarding your recent stay at Novotel Perth Murray Street. Based on the feedback we received, we will continue to strive to improve our services. We all look forward to welcoming you back for another stay. Sincerely, Novotel Perth Murray Street

Dear Yu, hank you for your feedback, and we sincerely apologize for the inconveniences you faced during your stay. We understand how important it is for guests to have their rooms cleaned and refreshed in a timely and consistent manner, and it’s clear that we did not meet your expectations. We are very sorry that housekeeping was slow to arrive and that there were days when cleaning was incomplete. This is definitely not the standard we strive for, and we’ll be reviewing our cleaning procedures to ensure our team is more efficient and attentive to all the necessary tasks, including refilling towels and toiletries. We also regret that your concerns were not addressed in a timely manner, and we will be taking immediate action to ensure better communication and follow-through on guest requests. Thank you for sharing your experience, as it helps us improve. We truly hope you’ll give us another opportunity to provide a much better experience in the future. Kind Regards, Janesh Thiru Novotel Perth Murray Street

Dear Value Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Perth Murray Street. We sincerely apologize for the inconveniences you experienced during your visit, particularly concerning the housekeeping. Please know that we take such matters seriously and appreciate your comments as they help us improve our services. We apologize for any inconvenience caused, and we will ensure that our team is more attentive to these needs in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience. Best regards, Luciana Kaur Sandhu Assistant Manager Novotel Perth Murray Street