ノボテルパースマレーストリート 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,777 件のレビュー

ノボテルパースマレーストリート - Image 1
ノボテルパースマレーストリート - Image 2
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説明

ホテルのその他の情報

  • 無料の高速 Wi-Fi をご利用いただけるため、常時接続が可能です。

  • お子様の宿泊費および朝食は無料です。

  • RAC アリーナ、エリザベスキー、パース中央ビジネス地区まで歩いてみましょう。

  • 屋外プールおよびジム完備。

  • 賞を受賞したケイシデイスパ

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

ノボテルパースマレーストリート

388 Murray Street, Street
6000 パース
オーストラリア

GPS:-31.95098, 115.85477

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,777 件のレビュー

トリップアドバイザーの評価  3.6/5  138 件のレビュー

Novotel Murray Street

トリップアドバイザーの評価 5.0/5

marinay833 ファミリー - トリップアドバイザー認証口コミ

スーツケースを手に駅から徒歩可、Barに常設しているセルフ式冷飲料水が非常に重宝

お客さまの声 4.5/5

Panda 一人 - 確認済みレビュー すべて

Dear Panda, Thank you for your positive feedback regarding your stay. We're glad you found our location convenient and enjoyed the self-service beverages. We appreciate your insights on breakfast options and shower pressure, which will be taken into consideration for future improvements. Best regards, Novotel Perth Murray Street

A truly disappointing stay. Don't stay here.

トリップアドバイザーの評価 1.0/5

VickyH2400 トリップアドバイザー認証口コミ

Dear VickyH2400, Thank you for taking the time to share your detailed feedback following your recent stay with us. I truly empathise with your experience and am genuinely sorry to hear that it fell short of your expectations, especially after what must have been a long journey. Please accept my heartfelt apologies for the discomfort you experienced regarding the room and bedding, as well as the oversights in housekeeping and the disappointing breakfast service. This is not the standard we strive to uphold, and I’ve personally shared your feedback with our leadership team for immediate attention and improvement. I can understand how disappointing it must have been not to enjoy pool access or to receive the recognition you deserved as an Accor member, both of which should have been seamless parts of your stay. We are also reviewing our communication regarding incidental deposits and amenities to ensure everything is clear and transparent moving forward. Your feedback is incredibly valuable to us and will directly inform the retraining and improvements we are already working on. If your travels bring you back to Perth, we would be delighted to have the opportunity to restore your faith in us and provide you with the exceptional experience you deserve. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

Worst customer service

トリップアドバイザーの評価 1.0/5

Devy K トリップアドバイザー認証口コミ

Dear 842devyk, Thank you for taking the time to share your feedback about your recent stay. I am truly sorry to hear about your experience and completely understand the frustration you felt regarding the service you received. Your satisfaction is very important to us, and I appreciate you bringing this to my attention. It is disheartening to learn about the lack of acknowledgment during your check-in and the difficulties you encountered with your booking. This level of service does not align with the warm hospitality we strive to provide. While we have systems and policies in place to guide our operations, I firmly believe they should never overshadow essential qualities such as kindness, understanding, and effective problem-solving, especially when genuine mistakes occur. I want to inform you that I have already discussed this matter with our Rooms Division Manager, and he has addressed it directly with the team members involved. Your feedback is invaluable, and we will incorporate it into our ongoing customer service training to prevent similar experiences for future guests. I can only imagine your frustration, especially as someone who works in the service industry and understands what great hospitality should feel like. It genuinely concerns me that we left you with such a poor impression. While I completely respect your decision not to return, I would truly appreciate the opportunity to speak with you personally should you wish to discuss this further. Please be assured that your feedback has been heard and is being taken seriously. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

好立地

お客さまの声 4.5/5

Kiyoshi ビジネス - 確認済みレビュー すべて

Kiyoshi K. 様 Thank you very much for sharing your valuable feedback and comments regarding your recent stay at Novotel Perth Murray Street. Based on the feedback we received, we will continue to strive to improve our services. We all look forward to welcoming you back for another stay. Sincerely, Novotel Perth Murray Street

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,715 件のレビュー 9.3/10 ロケーション
  • 2,178 件のレビュー 7/10 客室
  • 1,883 件のレビュー 7.3/10 サービス
  • 22 件のレビュー 7.2/10 インターネット
  • 929 件のレビュー 6/10 清潔さ
  • 733 件のレビュー 6.5/10 朝食
  • 632 件のレビュー 7.8/10 設備
  • 472 件のレビュー 6.6/10 プール

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