ノボテルパースマレーストリート 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,410 件のレビュー

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388 Murray Street, Street, 6000 パース, オーストラリア

説明

ホテルのその他の情報

  • 無料の高速 Wi-Fi をご利用いただけるため、常時接続が可能です。

  • お子様の宿泊費および朝食は無料です。

  • RAC アリーナ、エリザベスキー、パース中央ビジネス地区まで歩いてみましょう。

  • 屋外プールおよびジム完備。

  • 賞を受賞したケイシデイスパ

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ホテル所在地

ノボテルパースマレーストリート

388 Murray Street, Street
6000 パース
オーストラリア

GPS:-31.95098, 115.85477

電話番号
ファックス +61 8 6317 9358

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,410 件のレビュー

トリップアドバイザーの評価  3.6/5  136 件のレビュー

Worst customer service

トリップアドバイザーの評価 1.0/5

Devy K トリップアドバイザー認証口コミ

As someone who frequently stays at 5-star hotels, I can confidently say that the reception service at Novotel Perth Murray Street is at most 1-star quality. Upon arrival, we greeted the receptionist with a warm hello, yet she couldn’t even respond. Instead, she continued staring at her computer screen, completely ignoring us. There was no other guest being served before we came—her desk was free—yet she didn’t acknowledge us at all. When she finally spoke to us, she barely made eye contact, kept looking at her screen, and did not smile even once. Maybe she was having a bad day, but at a 4-star hotel, that is simply unacceptable. Unfortunately, We had mistakenly booked for the 15th of March instead of the 16th (a late-night booking at 11:37 PM, clearly an honest mistake). Since we obviously didn’t check in on the 15th, the room remained unused. Instead of listening and trying to assist us, the receptionist kept repeating the mistake like we were being scolded. We weren’t asking for special treatment—just a bit of understanding and basic hospitality. When we asked if anything could be done, she just kept arguing rather than offering a solution. The attitude was almost like: “It’s your mistake, not our problem—deal with it.” We requested to speak to a manager, who was at least more polite and professional, but still ultimately unhelpful. He admitted that the hotel was not fully booked at the time, yet still refused to accommodate us for the night. Instead, he offered a discounted rate for another booking. His excuse? “The system won’t allow it.” Let’s be honest—that’s complete nonsense. But fine, we also accept our mistake for booking for the wrong day. The result is We were left with no room for the night. The lack of flexibility, empathy, and professionalism made this the worst hotel experience I’ve ever had. As someone who works in the service industry, I know that customer service is about solving problems, not creating more. Novotel Perth Murray Street failed at that completely. I will never stay at a Novotel again and would strongly advise others to avoid this location if you expect even basic hospitality. A Message to Senior Management: If a senior hotel manager is reading this, please humbly accept our feedback: the receptionist who sits second from the right corner on 16th March at 6pm, either should not be working in this industry, or she urgently needs further training. A smile, a simple “hello,” and basic eye contact are the easiest things she could do to make guests feel welcome. I’m sure they teach this on the very first day in hotel school. I strongly encourage you to review your CCTV footage for further investigation. Her lack of professionalism and hospitality is not just a bad experience for us—it reflects poorly on Novotel’s standards as a whole.

好立地

お客さまの声 4.5/5

Kiyoshi ビジネス - 確認済みレビュー すべて

市の中心に位置しており、どこにいくのも便利であった。また、ホテルのスタッフの人は親切で快適に過ごすことができた。１階のバーが夜１０時に閉まってしまうのが残念だった。

Kiyoshi K. 様 Thank you very much for sharing your valuable feedback and comments regarding your recent stay at Novotel Perth Murray Street. Based on the feedback we received, we will continue to strive to improve our services. We all look forward to welcoming you back for another stay. Sincerely, Novotel Perth Murray Street

Average Novotel, great location.

トリップアドバイザーの評価 3.0/5

elddewt トリップアドバイザー認証口コミ

Stayed for two nights at the Novotel in Perth. Easy to get to from the train station, about a 10 minute walk pasts lots of shops, bars and cafes. 35 minutes in all by train from the Virgin Australia terminal to the hotel, probably quicker than a taxi or uber. In a very good location for the Arena, shopping, or sightseeing. Perth Mint is a 10 minute walk away. Large and airy lobby. We had a very friendly Spanish receptionist. Room on the 4th floor was a good sized double, large bathroom and ample drawers/wardrobe space. Had a good view of buildings. Air con good brilliant, but kept making a ticking noise overnight. The shower pressure was just awful, to use the ‘saving water’ line is just poor. They have put in the restrictors in the showers heads. If you take some pliers with you, you can take these out. Apart from that, the bed was very comfy, I had foam pillows for allergies and these were comfortable. Big TV on wall and a minibar that was empty apart from some UHT milk. To pay $600 for two nights and not even get a stocked minibar was disappointing. No paperwork, menu, info folders or even a pen and pad in the room, was a bit unusual. Bar is in the lobby, good selection of drinks, went to the hotel restaurant and this doubles for breakfast in the am. Bar is Asian food, not a big menu, just like bites. Staff were friendly and it wasn’t expensive. Pool is on the 10th floor, heated and about 20metres long by 5, not very many loungers/comfy seating (first come first served) bar area up here, but wasn't open, even though the hotel was full as the opening of the Kylie Minogue’s world tour was starting here. Somyou had to order with restaurant, and fair play they would bring it up. They were up and down like a yoyo. Saturday/Sunday rates I suppose the local Management not wanting to pay. Gym seemed a good size, but couldn't find the Sauna. The beauty place was closed when we went there. I would stay here again, most staff we saw in the lobby never greeted you with a smile, just treated you like a number. However, its a chain hotel and they were busy. Qatar Airlines and Singapore Airlines crew stay here, so it must be good enough for them. Just my fair review of a Accor Silver member.

ハウスクリーニング

お客さまの声 1.0/5

Yu ファミリー - 確認済みレビュー すべて

5泊したが、まともに掃除をしてくれたのは1日のみ。

Dear Yu, hank you for your feedback, and we sincerely apologize for the inconveniences you faced during your stay. We understand how important it is for guests to have their rooms cleaned and refreshed in a timely and consistent manner, and it’s clear that we did not meet your expectations. We are very sorry that housekeeping was slow to arrive and that there were days when cleaning was incomplete. This is definitely not the standard we strive for, and we’ll be reviewing our cleaning procedures to ensure our team is more efficient and attentive to all the necessary tasks, including refilling towels and toiletries. We also regret that your concerns were not addressed in a timely manner, and we will be taking immediate action to ensure better communication and follow-through on guest requests. Thank you for sharing your experience, as it helps us improve. We truly hope you’ll give us another opportunity to provide a much better experience in the future. Kind Regards, Janesh Thiru Novotel Perth Murray Street

Pleasing and comfortable stay overall

トリップアドバイザーの評価 5.0/5

pusheen2025 Solo travel - トリップアドバイザー認証口コミ

The immaculate room service, generous service from two receptionists, amazing steam room/sauna, spacious interior were the highlights. However, the things Novotel needs to improve on are: -clarity of comms: $100 deposit per day needs to be stated -design of aircons: unable to select fan speed and no manuals on how it works is confusing to some -pool temperature: in summer it doesn’t need to be heated.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,649 件のレビュー 9.3/10 ロケーション
  • 2,078 件のレビュー 7/10 客室
  • 1,780 件のレビュー 7.3/10 サービス
  • 24 件のレビュー 7.9/10 インターネット
  • 873 件のレビュー 5.7/10 清潔さ
  • 673 件のレビュー 7/10 朝食
  • 443 件のレビュー 6.2/10 プール
  • 414 件のレビュー 8.7/10 雰囲気

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パースのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。