メルキュール パース 4 つ星

Have just endured 2 nights at the mecure through Accor group, coming from Adelaide for a Freind's wedding..... I cannot express how unpleasant our stay was there...... the website is unbelievably misleading!!! After paying for early check in and confirming that our room was available for early check in... (confirmed by reception staff 3 weeks prior to our stay by phone call) we were told that our room on arrival was not ready and would need to wait until 2pm.....(it was 10am when we arrived and we had a wedding to be at, hence paying extra for the early check in). After a kick and fuss they then found a room which was fortunate however stressful. From there we found access to our room constantly a battle, as there was only 1 lift working......the entirety of our stay... and after reading reviews, it's been not working for a month or more! (we were top level with young children, so stairs were not an option), so it would take a very long time to be able to get up and down. Our room was musty, dated and cracked tiles throughout the bathroom wet areas. To get access to the pool and gym facilities was a nightmare due to once again fighting for a spot to get access to the one lift. Once you would have to go down to ground floor then walk around to the other wing and access the other lifts to go to level 13. From there the pool access route was so bad..... I had to witness my son fall in the dangerous unkept stairwell. He had some pretty bad bumps and grazes on him from it, alot of tears, but other than that, he's ok......... I was ready to just pack up and leave at this stage, however my wife convinced me to give it another chance. I couldn't believe, 5 minutes after our chat, my wife went for a walk on the top level at the pool patio area and her foot collapsed through the floor, due to I assume rotting floor.... Oh yeah and the multiple dead cockroaches were great to see lying around the pool and patio aswell. I was defeated at this stage. We went out to Perth for a look around as I couldn't stand being in the establishment any longer. The rest of the day, I was just stewing about the money I'd spent for our stay compared to what we got..... on our return, I was planning to purchase a stiff drink to calm my stress.....but 'not'... to my suprise, the bar wasn't open like usual. The next day, we couldn't get out of the mecure any faster..... Overall I can't emphasize how horrible my family and myself stay has been,.... To the people reading this...... don't bother.... save your money and stay at a cheaper accommodation..... it will be better than that place. If 'Accor group' believe that they want to represent an establishment like this, and say it's respectable , then don't follow Accor group. One thing more to mention, that the general manager Brian McHenry seems to do a hell of a lot of apologizing on google, from reviews along time ago with issues... However still to this date (14/11/23) nothing has been done.... (Like the elevator issues is well over a month)... His comments are cut and paste with no compensation for all the horrible experiences like mine.... Just "sorry".....but we will still take your money! And Brian ...... before you send a b@#sh!t cut and paste apology to me, go to your piece of sh@t hotel.... see for yourself what we are talking about and rectify it!!!! All you are doing is taking people's hard earned money for a fake a misleading experience.....Be a leader Brian and fix it!! ......... absolutely PATHETIC!!!!

シャワーとバスタブのお湯が出る切り替えスイッチが壊れていた。お湯の温度調節が難しい

We booked a family 'staycation' for the last weekend of the September school holidays. We picked the Mercure for 3 reasons. We'd stayed there before, to make use of the pool on a hot weekend and because we were given a late check out of 2pm. Unfortunately while swimming in the pool, my 10 year old daughter was injured on a very sharp broken loose pool tile. An injury which required a trip to emergency, x-rays, 8 stitches and has left a visible scar on her fore arm. A very traumatic incident for all of us! Worst of all, the hotel has NOT apologised, has not confirmed to us that the tile has been fixed and have made no attempt to compensate us in any way. They've simply passed the matter to their insurer to deal with. We are deeply disappointed in the way that a respected brand such as Mercure/Accor have handled this and we are unlikely to use them again.

This place could do with a good facelift and some much needed maintenance. We stayed in the west tower. Only 1 lift working and very dodgy. It broke down twice whilst we were there. The breakfast is very average. The air-conditioning isn't very cold, we both woke up sweating every night despite asking for it to be checked. Shower had 2 long black hairs on the tiled wall when we got there so dont know how clean it was. DO NOT ORDER THE PIZZA for room service. 2 cherry tomatoes and the pizza was not cooked it was just floppy warm dough. The location is great but if I travelled to Perth again I would choose elsewhere.

Nice enough hotel. There was nothing special or outstanding here, but it was nice. The lifts are a problem and I got stuck in one, but eventually got out and escaped via stairs. They mixed up our booking and checkout but the reception staff solved the problem. The rooms were neat and spacious. It’s a great location.