メルキュール パース 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 2,228 件のレビュー

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10 Irwin Street, オーストラリア, 6000 パース, オーストラリア

説明

ホテルのその他の情報

  • パースにある RAC アリーナ近くの 4 つ星ホテル

  • パースのCBDを一望する広々としたホテルの客室

  • 屋上温水プールと設備の整ったジム

  • 350名まで利用可能な6つのファンクションルーム

  • エリザベスキーショッピングとダイニングまで徒歩10分

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

メルキュール パース

10 Irwin Street, オーストラリア
6000 パース
オーストラリア

GPS:-31.95676, 115.863106

電話番号
ファックス +61 8 9221 3344

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  2,228 件のレビュー

お客さまの声 5.0/5

Kai I. ビジネス - 確認済みレビュー すべて

Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your experience at Mercure Perth. It is especially pleasing to know that our team helped make your stay an enjoyable one, as providing friendly and genuine hospitality is something we pride ourselves on. We truly appreciate your kind words and your support. Thank you for choosing Mercure Perth, and we look forward to welcoming you back again soon.

お客さまの声 3.0/5

Toshiyuki I. ビジネス - 確認済みレビュー すべて

Thank you for taking the time to share your feedback following your recent stay with us. While I am pleased to hear that aspects of your visit met your expectations, I am sorry that your overall experience fell short of what we strive to provide. We genuinely appreciate your comments, as they help us identify opportunities to improve both our facilities and the service we deliver. Your feedback has been shared with the relevant team for review as we continue to enhance the guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back to Mercure Perth and provide you with an even better stay in the future.

お客さまの声 5.0/5

Daiki S. ビジネス - 確認済みレビュー すべて

Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your experience at Mercure Perth. It is especially pleasing to know that our team helped make your stay an enjoyable one, as providing friendly and genuine hospitality is something we pride ourselves on. We truly appreciate your kind words and your support. Thank you for choosing Mercure Perth, and we look forward to welcoming you back again soon.

お客さまの声 0.5/5

Yuko U. ご友人 - 確認済みレビュー すべて

Thank you for taking the time to share your feedback. I am sincerely sorry to learn that your stay did not meet your expectations and that we failed to resolve the issues you reported during your visit. Please accept my apologies for the problems you experienced with the WiFi, the condition of the refrigerator, and the cleanliness of your room. It is particularly disappointing to read that, after you brought these concerns to our attention, the promised follow-up did not occur before your return to the hotel. This is not the level of service we strive to provide, and I understand how frustrating this must have been, especially after choosing our hotel based on the availability of WiFi. Your feedback has been shared with our Front Office, Housekeeping and Maintenance leadership teams for immediate review. We are also reinforcing the importance of following through on guest requests and ensuring that reported maintenance issues are resolved promptly and communicated effectively. Thank you again for bringing these matters to our attention. While I understand your disappointment, I hope we may have the opportunity to restore your confidence in Mercure Perth with a significantly improved experience in the future.

お客さまの声 5.0/5

Yoshihiko A. H. A. カップル - 確認済みレビュー すべて

Thank you very much for your kind feedback and for your loyalty as an ALL member. I’m delighted to hear that our front office team provided such a friendly and attentive welcome, especially given your late-night arrival. Your recognition of the team member who checked you in will be gladly shared with her. I also appreciate your balanced comments regarding the room condition and cleanliness, and we will continue to focus on maintaining and improving our standards. Thank you again for your thoughtful feedback, and we look forward to welcoming you back on your next visit.

その他のウェブユーザーの評価

  • 1,066 件のレビュー 8.9/10 ロケーション
  • 1,877 件のレビュー 5/10 客室
  • 1,348 件のレビュー 7.7/10 サービス
  • 33 件のレビュー 6.3/10 インターネット
  • 718 件のレビュー 4.6/10 清潔さ
  • 532 件のレビュー 3.2/10 雰囲気
  • 524 件のレビュー 3.2/10 設備
  • 422 件のレビュー 6.5/10 朝食

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