曼特拉海滨大道酒店 - 凯恩斯 4 星

客户意见评级 (ALL 评级) 4.4/5 1,672 评论

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53 57 The Esplanade, 4870 凯恩斯, 澳大利亚

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酒店其他优惠

  • 要与预订顾问联系，请致电 1300 987 610

  • 毗邻具有标志性的滨海大道泻湖

  • 距大堡礁码头 5 分钟步程

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  • 距凯恩斯会展中心 10 分钟步程

我们的客房

酒店位置

曼特拉海滨大道酒店 - 凯恩斯

53 57 The Esplanade
4870 凯恩斯
澳大利亚

GPS:-16.921305, 145.777742

电话
传真 +61 7 4046 4242

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 健身中心
  • 无限网络
  • 空调
  • 100% 无烟酒店

游泳馆

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,672 评论

TripAdvisor 评级  4.0/5  2,607 评论

Great location, but otherwise just ok

Tripadvisor 评级 3.0/5

L6651TGtrishh 经 TripAdvisor 认证的评论

Fabulous location on the esplanade - so close to lots of great cafes and bars. The room itself was ok, with a nice view out over the esplanade. But was a little dated. The shower was a bath/shower combo which may be an issue for people with limited mobility. Its the little things that were a bit off-putting. The electric jusg did not have a very long cord, and would not reach the power point behind the main cabinet. So the alternatives were to boil water inside the wardeobe/cupboard, or take ot into the bathroom and boil it htere, beside the toilet. An acessible power oint on the wall in the room would have helped. I went in the pool once - it was cold, and that was ok, I didnt really expect it to be heated. However the spa was also not heated - I have never experienced this before - the whole point of a spa is to relax in warm water! So that was disappointing. There is chilled water availabe from a bubbler in reception, which was nice I was unaware that there was no housekeeping until check in - this may have been advised when I booked, I cant remember. But for a stay of 5 days, I think it would be reasonable to ensure 5 days worth of tea, coffee, and milk, and perhaps an extra couple of towels. These were all available on request at reception, but ist not really conducive to a relaxing holiday to be schlepping wet towels down in the lift. Overall, it felt like a hotel thats better suiyed to business travellers, or short stay tour groups that for holdiay makers. There are better places offering a more resort stye experience for a similar cost. It didnt feel like the 4 stars it advertises.

Dear L6651TGtrishh, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you enjoyed our prime location and the view from your room. However, we regret that certain aspects of your experience did not meet your expectations. We acknowledge your concerns about the room's condition and the accessibility issues with the electric jug. Your insights about the shower and power points are valuable, and we appreciate your suggestions for improvement. Regarding the pool and spa temperatures, we strive to maintain a comfortable environment, and your feedback will be taken into account. As for housekeeping, our policy is to provide services every few days for longer stays, ensuring guests have access to additional amenities upon request. We understand that this may not align with everyone’s expectations and appreciate your understanding in this matter. We hope to have the opportunity to welcome you back in the future. Best regards, Harry Ha General Manager

Unsafe, Misleading, and Deeply Disrespectful – Avoid at All Costs

Tripadvisor 评级 1.0/5

nancy n 经 TripAdvisor 认证的评论

This is not just a disappointing stay — this was a disturbing and unsafe experience that no traveler should have to go through. I booked 3 nights for AUD $743 based on attractive photos. But the room I received was completely different: it had a strong, unpleasant odor, visible insect activity on the bed, and was clearly unfit for accommodation. I calmly showed photos and asked for help. Instead of offering a solution, the front desk staff (Tom) dismissed my concerns. Shortly after, another man (Jone) came, and his behavior was deeply unprofessional — he mocked me, raised his voice, and then called the police claiming I was “trespassing.” At 3am, I was escorted out by officers. I am a solo female traveler, and this situation left me feeling shocked, helpless, and humiliated. Despite all this, I received no refund, no explanation, and no apology. I have submitted complaints to Queensland Fair Trading and QCAT, and I will be pursuing further action. I am also a travel influencer with 200K+ followers and will be sharing this experience publicly.

Poor service murky pool

Tripadvisor 评级 1.0/5

Paula jane H 家庭住宿 - 经 TripAdvisor 认证的评论

Service was disgusting, the place is very old no restaurant and their prices are ridiculous, our little one had an accident we took the bedding off straight away told them and they said no charge , neck minit it comes out of our account. Then our sheets had stains on them .

Dear Paula, Thank you your time on the phone yesterday to listen to your feedback and work through a resolution that you were confortable with. Tropical regards, Harry Ha Cluster General Manager

Very disappointing

Tripadvisor 评级 1.0/5

KENorman 经 TripAdvisor 认证的评论

Arrived last night and the guy in reception was quite abrupt and grumpy. We came up to the room to sleep as it was quite late and were very disappointed. It was tired, dated, smelled of moth balls and was nothing like the photos. This morning I went to check out the pool area which looked quite dingy. You need your key card to enter and exit but once in it wouldn’t let me exit. Thank goodness I had my phone with me as I had to call the hotel to come and let me out however her key didn’t work either. I had to exit through the toilets, gym and back corridors to get back to my room. I’ve just booked another hotel and we’ll be checking out this afternoon. Expensive stay in Cairns so far and we haven’t done anything. The tourist industry wonders why everyone goes overseas

Dear KENorman, Thank you for your time over the phone with me yesterday to hear your feedback and work through a resolution that you were comfortable with. Tropical regards, Harry Ha Cluster General Manager

Disappointed

Tripadvisor 评级 2.0/5

Karen N Couples - 经 TripAdvisor 认证的评论

Check in was good. The staff were friendly and helpful however when we got to our room I was pretty disappointed. We’ve stayed in Mantras all over the world but this room was tired, dated, smells of mothballs and nothing like the photos we saw when we booked. I’m also disappointed that for a 6 night stay the room will not be serviced unless we pay extra. Not hopeful the pool will be as advertised but fingers crossed

Dear Karen N, Thank you for taking the time to share your feedback with me - it is valued and appreciated. I am sincerely sorry that we did not meet your expectations on this recent stay. We have commenced planning for refurbishment which will revitalise our rooms. We are a weekly clean hotel and this is advertised in all of our literature online. Your feedback is invaluable to us, the team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Cluster General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 910 评论 9.6/10 位置
  • 1,123 评论 6.3/10 房间
  • 920 评论 8.4/10 服务
  • 60 评论 5.6/10 上网
  • 453 评论 5.5/10 舒适度
  • 426 评论 5/10 清洁度
  • 256 评论 3.8/10 氛围
  • 145 评论 5.7/10 性价比

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