曼特拉海滨大道酒店 - 凯恩斯 4 星

客户意见评级 (ALL 评级) 4.4/5 1,533 评论

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曼特拉海滨大道酒店 - 凯恩斯 - Image 1
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53 57 The Esplanade, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 要与预订顾问联系，请致电 1300 987 610

  • 毗邻具有标志性的滨海大道泻湖

  • 距大堡礁码头 5 分钟步程

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我们的客房

酒店位置

曼特拉海滨大道酒店 - 凯恩斯

53 57 The Esplanade
4870 凯恩斯
澳大利亚

GPS:-16.921305, 145.777742

电话
传真 +61 7 4046 4242

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 健身中心
  • 无线网络
  • 空调
  • 100% 无烟酒店

游泳馆

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,533 评论

TripAdvisor 评级  4.0/5  2,613 评论

Pretty solid venue that has been tidied up

Tripadvisor 评级 4.0/5

shoeless1963 经 TripAdvisor 认证的评论

Second stay at the property and starting to quite like it. Brilliantly located right on the seafront and easy walking distance to everywhere. Rear exit also goes past a pretty little museum area that is lit at night. Believe the rooms have had some TLC in the last 18 months since our last visit and new carpet fitted maybe? Still the 80s style 'in-the-bath' shower but bathrooms clean and functional. Hotel options sparse and a tad binary - OK and very not OK - in Cairns but Esplanade is overall value-for-money. Amusing to see that some of the rooms have very long-term residents in - they do monthly or longer rentals - with small plantations on the balconies. Reception staff friendy but not a full-service venue.

Dear Shoeless1963, Thank you for your thoughtful feedback regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you found our location convenient and enjoyed the improvements made to the property since your last visit. It is always rewarding to know that our efforts to enhance the guest experience are appreciated. We acknowledge your comments about the bathroom facilities and understand that the design may not meet everyone's preferences. Your mention of our reception team's friendliness is appreciated, and we strive to create a welcoming atmosphere for all our guests. While we do offer various room options, we understand the importance of full-service amenities and will continue to evaluate our offerings in this regard. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Harry Ha General Manager

客户意见评级 5.0/5

Liwen L. 朋友住宿 - 所有已确认评论

酒店很棒，还给我升级了海景房，非常感谢🙏，而且还可以做饭很方便

Dear L., Thank you for your positive review of our hotel. We are delighted that you enjoyed the upgrade to the sea view room and the convenient facilities. We look forward to your return to experience more wonderful moments. Best regards, Harry Ha General Manager

Friendly front desk, Greta location - but awful room

Tripadvisor 评级 1.0/5

ChasingSun101 Couples - 经 TripAdvisor 认证的评论

The front staff was amazing at this hotel. Very hospitable and helpful. The location is fantastic, too- especially if you are taking a snorkel or dive tour. Honestly, that’s where the kudos stop. The rooms are extremely basic, the mattress feels like it is 100 years old. I’m not even particularly picky about mattresses… But with theirs, you can actually feel the springs coming through. The towels are threadbare and there are no washcloths. The worst part of all is that the room smelled like Thai food in the afternoon and garlic bread in the evening. There must be some sort of air-conditioning/exhaust issue where smells from the restaurants on the first floor are being sucked into it. It really stinks. It made sick to my stomach and I worried about it making my clothes smell. I hated my stay.l and would not recommend this hotel.

Dear ChasingSun101, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Esplanade Cairns. We are pleased to hear that you found our front desk staff welcoming and that you appreciated our prime location. However, I sincerely regret that your experience with the room did not meet your expectations. Your comments regarding the mattress, towels, and the unpleasant odors are concerning. We strive to maintain a high standard in our accommodations, and your insights will be taken into consideration as we continually seek to improve our services. It is unfortunate that you encountered issues related to the air quality which impacted your comfort. We understand how important a pleasant environment is for our guests. Thank you once again for your valuable feedback, and I hope you might consider giving us another opportunity in the future. Best regards, Harry Ha General Manager

Most frustrating award 2025

Tripadvisor 评级 1.0/5

Danny K 商务住宿 - 经 TripAdvisor 认证的评论

I stay in around 160 hotel nights a year and Mantra Esplanade Cairns has to be my most frustrating experience in the last 160. So many issue - too many to write about - but despite six requests to speak to duty manager this, or these, people never responded. As a platinum Accor I found this disappointing. When I requested receipt at checkout I was advised not possible but eventually sent a receipt for a stay five years earlier …. Enough said! Enormous effort to get receipt. Terrible service overall. Reasonable location. Hotel noisy.

Dear Danny K, Thank you for sharing your feedback regarding your recent stay with us at Mantra Esplanade Cairns. We sincerely apologize for the challenges you faced during your visit, particularly concerning the communication with our team and the issues surrounding your receipt. We understand how important it is for our guests to receive timely assistance, and we regret that we fell short of your expectations. We appreciate your loyalty as a platinum Accor member and assure you that your comments will be reviewed with the team to improve our service. Your experience is important to us, and we hope to have the opportunity to restore your faith in our hospitality. Warm regards, Harry Ha General Manager

No good for work related travel

Tripadvisor 评级 1.0/5

David R 经 TripAdvisor 认证的评论

If you are travelling for work probably best to avoid this hotel. Strangely no desk or chair to use a laptop on. When I asked if it was possible to get a small desk or chair, the answer was no. When I asked why there was no desk or chair, was told room was privately owned and that was their preference. Wasn't after a massive desk and comfy office chair, just a simple desk and chair like every other hotel on the planet.

Dear H5073RTdavidr, Thank you for sharing your feedback regarding your recent stay. We sincerely regret to learn that the absence of a desk and chair in your room did not meet your expectations, particularly for work-related travel. Our property does feature a variety of room types, some of which may be privately owned, and we understand that this may not accommodate every guest's needs. We appreciate your comments and will take them into consideration as we continually strive to improve our guest experience. Warm regards, Harry Ha General Manager

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其他网络用户评价我们的酒店

  • 889 评论 9.7/10 位置
  • 1,081 评论 6.4/10 房间
  • 869 评论 8.1/10 服务
  • 41 评论 5.4/10 上网
  • 436 评论 5.9/10 舒适度
  • 409 评论 5.2/10 清洁度
  • 253 评论 3.8/10 氛围
  • 134 评论 6.1/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。