曼特拉海滨大道酒店 - 凯恩斯 4 星

客户意见评级 (ALL 评级) 4.4/5 1,492 评论

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曼特拉海滨大道酒店 - 凯恩斯 - Image 1
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53 57 The Esplanade, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 要与预订顾问联系，请致电 1300 987 610

  • 毗邻具有标志性的滨海大道泻湖

  • 距大堡礁码头 5 分钟步程

  • 周围集聚诸多餐厅、酒吧和商店

  • 距凯恩斯会展中心 10 分钟步程

我们的客房

酒店位置

曼特拉海滨大道酒店 - 凯恩斯

53 57 The Esplanade
4870 凯恩斯
澳大利亚

GPS:-16.921305, 145.777742

电话
传真 +61 7 4046 4242

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 健身中心
  • 无线网络
  • 空调
  • 100% 无烟酒店

游泳馆

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,492 评论

TripAdvisor 评级  4.0/5  2,616 评论

Poor management and customer service

Tripadvisor 评级 1.0/5

Mun Hoe L 经 TripAdvisor 认证的评论

We booked a two bedroom suite and they double booked us unable to give us the room. They give us a different room but charge the same price for the room we booked no discount whatsoever. They made up reasons that the room was flooded due to heavy rains and later the staff told us they mistakenly gave our room to someone else who booked later than us. We complained but was told either get a full refund and a stay somewhere else. Can’t believe they can treat customers like that very disappointed with their management and customer service level.

Dear munhoel2026., Thank you for sharing your feedback regarding your recent experience with us. I sincerely apologize for the inconvenience caused by the room allocation issue you encountered. It is disappointing to learn that our management and customer service did not meet your expectations during your stay. While we strive to provide the accommodations as booked, unforeseen circumstances can occasionally arise, and I regret that this affected your experience negatively. I understand your frustration regarding the pricing and the lack of an alternative resolution. Your comments will be reviewed as we continuously seek to improve our service standards and ensure a better experience for our guests in the future. Thank you again for your valuable feedback. Best regards, Harry Ha General Manager

Great location

Tripadvisor 评级 4.0/5

gaurav_829 经 TripAdvisor 认证的评论

Mantra Esplanade is perfectly situated in the heart of the city, just a short walk from the Reef Terminal and the vibrant Cairns waterfront dining scene. For those looking to swim, the public Esplanade Lagoon is only a five-minute stroll away. You truly couldn’t ask for a more ideal location. The service was a highlight; the staff were incredibly polite and went out of their way to accommodate an early check-in. As an ALL - Accor Live Limitless member, I was pleased to see all benefits and upgrades honored, which added significant value to the stay. We stayed in a one-bedroom apartment that felt like a home away from home, fully equipped with all the necessary amenities. It is worth noting that full housekeeping is only provided once a week; however, the staff are happy to provide fresh towels or other essentials at reception upon request. While there is no on-site restaurant, the hotel features a good-sized swimming pool, and the proximity to local eateries makes dining out effortless.

Dear gaurav_829, Thank you for your thoughtful review regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you appreciated our prime location, which indeed offers easy access to the Reef Terminal and the vibrant dining options along the waterfront. It is gratifying to know that our staff's commitment to service and your status as an ALL - Accor Live Limitless member contributed positively to your experience. We acknowledge your comments regarding housekeeping and the lack of an on-site restaurant. As you noted, full housekeeping services are provided weekly, and we are pleased that our team was able to assist you with any additional needs during your stay. We aim to create a comfortable environment for our guests, and your feedback is invaluable in this regard. Thank you once again for your kind words, and we hope to welcome you back in the future. Best regards, Harry Ha General Manager

Family stay Dec 25. Recommended

Tripadvisor 评级 4.0/5

Kerry O 经 TripAdvisor 认证的评论

Stayed for 5 nights this week. Was slightly concerned with previous reviews. We were very happy with the hotel. Location is amazing, rooms good size and great kitchen facilities. Beds comfy. Staff very good. Pool needs a bit of a tidy up (leaves etc spoil it's image and the foliage needs cutting back) gym was ok. Would definitely stay again. Location is the best feature along with excellent value for money.

Dear kerryoU2562XJ, Thank you for your positive feedback regarding your family stay at Mantra Esplanade Cairns. We are delighted to hear that you enjoyed our prime location, spacious rooms, and comfortable beds. Your compliments about our staff are greatly appreciated. We acknowledge your comments regarding the pool area and gym, and we will consider these insights for our ongoing maintenance. We are pleased that you found great value in your stay and look forward to welcoming you again in the future. Best regards, Harry Ha General Manager

Pretty solid venue that has been tidied up

Tripadvisor 评级 4.0/5

shoeless1963 经 TripAdvisor 认证的评论

Second stay at the property and starting to quite like it. Brilliantly located right on the seafront and easy walking distance to everywhere. Rear exit also goes past a pretty little museum area that is lit at night. Believe the rooms have had some TLC in the last 18 months since our last visit and new carpet fitted maybe? Still the 80s style 'in-the-bath' shower but bathrooms clean and functional. Hotel options sparse and a tad binary - OK and very not OK - in Cairns but Esplanade is overall value-for-money. Amusing to see that some of the rooms have very long-term residents in - they do monthly or longer rentals - with small plantations on the balconies. Reception staff friendy but not a full-service venue.

Dear Shoeless1963, Thank you for your thoughtful feedback regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you found our location convenient and enjoyed the improvements made to the property since your last visit. It is always rewarding to know that our efforts to enhance the guest experience are appreciated. We acknowledge your comments about the bathroom facilities and understand that the design may not meet everyone's preferences. Your mention of our reception team's friendliness is appreciated, and we strive to create a welcoming atmosphere for all our guests. While we do offer various room options, we understand the importance of full-service amenities and will continue to evaluate our offerings in this regard. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Harry Ha General Manager

客户意见评级 5.0/5

Liwen L. 朋友住宿 - 所有已确认评论

酒店很棒，还给我升级了海景房，非常感谢🙏，而且还可以做饭很方便

Dear L., Thank you for your positive review of our hotel. We are delighted that you enjoyed the upgrade to the sea view room and the convenient facilities. We look forward to your return to experience more wonderful moments. Best regards, Harry Ha General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 890 评论 9.8/10 位置
  • 1,081 评论 6.5/10 房间
  • 871 评论 8/10 服务
  • 40 评论 5.6/10 上网
  • 431 评论 5.9/10 舒适度
  • 405 评论 5.2/10 清洁度
  • 248 评论 3.9/10 氛围
  • 130 评论 6.8/10 游泳池

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