礁滩铂尔曼酒店赌场

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礁滩铂尔曼酒店赌场 5 星

客户意见评级 (ALL 评级) 4.7/5 2,487 评论

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酒店其他优惠

  • 娱乐选择丰富多样, 从各种游戏到现场表演,应有尽有

  • 在 Tamarind 享用屡获殊荣的美食 品味现代风味的澳大利亚佳肴

  • 设有 11 个可灵活调整的会议区, 可承办多达 800 人的会议

  • 位于市中心!距离大堡礁码头或凯恩斯会议中心只有 3 分钟步程

  • 豪华房包含所有豪华设施!一定要查看我们的优惠服务。

酒店位置

礁滩铂尔曼酒店赌场

35-41 Wharf Street, PO Box 7320, Queensland
4870 凯恩斯
澳大利亚

  • AIRPORT:  BRUCE HWY CAIRNS AIRPORT

  • 乘飞机

    CAIRNS 达到 7公里 / 4.38 英里

  • 乘船

    REEF FLEET TERMINAL 达到 0.1公里 / 0.06 英里

GPS:-16.923458, 145.779488

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

无论是探索凯恩斯周边的自然景观还是享受精彩的凯恩斯夜生活,礁滩铂尔曼酒店赌场都可为您提供一系列满足您所有需求的住宿。寻找凯恩斯酒店的客人可选择 全新翻修的客房和套房,包括高级房、豪华房和总统套房。每间客房都拥有高雅的布置和典雅的格调,配备带水疗浴缸和罗渣格尔 (Roger & Gallet) 洗浴用品的现代套间浴室、私人阳台和上网服务。

我们的客人评论

礁滩铂尔曼酒店赌场
的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,487 评论

TripAdvisor 评级  4.5/5  2,512 评论

卓越奖 2022

Great location

Tripadvisor 评级 4.0/5

Sue F 经 TripAdvisor 认证的评论

We stayed at the Pullman Reef hotel Casino for 8 nights, our room faced the water and was very nice. The staff are super and helpful. Unfortunately for us it poured rain for the 8 days we were there. So we didn't get to see very much of Cairns. I would not recommend to go to Cairns in the wet season, it's horrid. The hotel breakfast facilities are pretty average, we ate across the road each morning which was really good food.

Dear Sue, Thank you for your review of your recent stay here with us. Thank you for positively highlighting the level of service you received from our staff. We hope we will have the opportunity to welcome you back again in the future. Sincerely Wayne Reynolds General Manager Hotel

Escellent

Tripadvisor 评级 5.0/5

admin647 经 TripAdvisor 认证的评论

The lady who checked us in was so wonderful, my my wife and myself feel very welcomed. The room was refreshed after we went for an afternoon swim. A nice surprise. The foyer has a wonder air freshener throughout it. Very pleasing and refeshing.

Dear admin647, We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I am delighted to hear that you have thoroughly enjoyed your stay. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Wayne Reynolds General Manager Hotel

客户意见评级 2.0/5

匿名 商务住宿 - 所有已确认评论

酒店不提供矿泉水还有没有打扫好,冰箱里面还有上一个客人留下来的酒没有收,

Dear Chee Shin W., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Top stay

Tripadvisor 评级 5.0/5

helen388 经 TripAdvisor 认证的评论

The service all through the hotel was nothing short of great, one person that did stand out was Lilly at reception was helpful, friendly and efficient, We visited each restaurant and found the food great and the Service perfect,

Dear Helen, Thank you so much for your time in reviewing your stay here with us and mentioning Lily on reception. I will be sure to let her know you have mentioned her service. We look forward to having the opportunity to welcome you back again in the future. Kind Regards Wayne Reynolds General Manager Hotel

A week away

Tripadvisor 评级 4.0/5

rvandertuuk29 经 TripAdvisor 认证的评论

great stay at the Reef Casino hotel, large rooms great bathroom,spa and my favourite, toilet is separate from bathroom.We liked the doors that if you have noisy people on the floor you can pull the doors over to create another buffer to block out the noise. Go for breakfast included its great ,a good choice of breakfast and that did us up to dinner time .

Dear rvandertuuk29, Thanks so much for taking the time to review your experience here with us. We are thrilled that you had a great time and appreciate your positive feedback. We look forward to having the opportunity to welcome you back again soon Sincerely Wayne Reynolds General Manager Hotel

Loved our stay

Tripadvisor 评级 4.0/5

notgreynomad 经 TripAdvisor 认证的评论

We were using a suite upgrade for 2 nights staycation . Our room was fantastic we had a huge suite that had views over Trinity inlet, a bath that looked out over the water, nice veranda right around with a table and chairs on to sit outside and enjoy the view and breeze. The bed was the most comfortable we have slept in for a long time. The meal we had from room service was very good and actually served hot. The location was great for what we wanted we didn't take the car out at all during our stay. The best part about the stay though was the staff, particularly the concierge he was absolutely outstanding

Dear notgreynomad, Thank you for your amazing review of your recent stay with us! We are absolutely thrilled you had such a wonderful experience. We very much appreciate your detailed comments and will pass onto the staff whom I know really look forward to reading them. We very much look forward to welcoming you back again in the future. Sincerely Wayne Reynolds General Manager Hotel

Great location great staff

Tripadvisor 评级 5.0/5

chriss729 商务住宿 - 经 TripAdvisor 认证的评论

Enjoyed yet another stay here. Always treated like someone special, great location close to all major restaurants etc. we will definitely stay here again. Particularly like the inlet views, and the staff are always great.

Dear Chriss729, We are thrilled that you enjoyed your experience here with us and thank you for taking the time to write a review. We hope to have the pleasure of welcoming you back again soon. Sincerely, Wayne Reynolds General Manager Hotel

Bad stay

Tripadvisor 评级 1.0/5

gregandnina77 经 TripAdvisor 认证的评论

Not happy with the Pullman Reef Hotel Casino this time when we stayed there. We've wanted to stay on the level five or higher for a while now, and we told them this. They were going to record this. Well when we got our early check in it was on level three, we were not happy and asked for a higher level. We went into the casino to wait for the other room to get ready. After half an hour wait they rang and a room on level five was ready. We asked to have our aminitys up straight away please. We waited till 3pm still no aminitys. We rang and after half an hour our orange juice and cheese plater arrived. It was very nice. We had also book another room for our son and his wife at the Pullman Reef Hotel Casino. Our son had asked to have some flowers sent to his room for his wife, which they did but had put the wrong name who it was from. His name is Paul and they had put From Peter. NO HAPPY!!!! Also he had asked for strawberrys and cholates and he too had to ring for them. To end of we went down stairs for breakfast in the morning and when we got our breakfast we had it but our tea and coffee didn't come. We finished our breakfast and we asked for a refund on the tea and coffee. So it wasn't a very good stay this time. Told the staff to let their bosses know we were not happy. Haven't heard from the casino at all. NOT IMPRESSED!!!!!!!!!!

Dear gregandnina77, Thank you for taking the time to review your last stay with us. Please allow me to sincerely apologise that your experience was not to your expectations on this occasion. We pride ourselves in our level of service and your feedback is very important to us. As you know requests for high floors cannot always be guaranteed but we will always do our best to fulfil our guest request if occupancy allows. I have spoken with the team about the delay in your amenities arriving to ensure this does not occur again. With the hotel at full occupancy on weekends this will cause delays in delivering amenities, however we do prioritise as much as possible. I understand you spoke with the Duty Manager on checkout who again apologised about the name on the flowers being incorrect from the florist. We did not intend for this to happen. I have also talked with our breakfast team regarding your feedback at breakfast. Please do make contact with me directly when you wish to next stay and I will personally ensure this does not happen again. Thank you for choosing to stay with us, we hope to welcome you back again soon. Kindest regards Wayne

Cairns City

Tripadvisor 评级 4.0/5

Judy W 经 TripAdvisor 认证的评论

Excellent Location - very Convenient - Excellent Customer Service from all Staff - Rooms need to be Updated as very Tired - Restaurants are worth Eating at - Great place for Catching up with Friends - Different areas and very Spacious

Dear Judy W, Thank you for your time in reviewing your stay here with us. We appreciate your feedback and thank you for positively highlighting the level of service you received, I will pass your comments onto our team. Sincerely, Wayne Reynolds

Favourite Hotel in Cairns

Tripadvisor 评级 5.0/5

hbsuperwash 经 TripAdvisor 认证的评论

We live staying here. Wonderful service at check-in and throughout our stay from Kiara (sorry if the spelling is not correct) at reception. Concierge staff also go out of their way to assist in any way they can. The hotel not only offers a casino but also has a cafe, award winning restaurant, Asian restaurant and fantastic bar on site. The hotel boasts a nice pool area and has a well equipped gym. Looking forward to returning to this hotel later this year.

Dear hbsuperwash, We are thrilled that you had such an enjoyable experience here with us at the Pullman Reef Hotel Casino. I will pass on your comments to our team, as I know that they will greatly appreciate hearing that we helped to make your stay a memorable one. We very much look forward to having the opportunity to welcome you back again in the future. Sincerely Wayne Reynolds General Manager Hotel

Get away

Tripadvisor 评级 4.0/5

563maryannec 经 TripAdvisor 认证的评论

We are always happy to stay at the Casino, but we were a little disappointed about the new pricing for future stays. I don't mind that the prices went up, but the fact the higher you go the more you pay is a bit rich. This will definitely affect our future stay's.

Dear 563maryannec, Thank you for your time and comments following your recent stay with us. We very much appreciate your feedback and how you feel about our pricing. The reason our rates are higher for higher floors is, these are our Premium category rooms with uninterrupted inlet water views and as such are in much higher demand. We hope we will have the opportunity to welcome you again and if so, please contact us directly and we will be more than happy to offer you our most competitive rate available. Sincerely Wayne Reynolds General Manager Hotel

Best Hotel in Cairns

Tripadvisor 评级 5.0/5

Braviston 经 TripAdvisor 认证的评论

Great place for a week's stay with everything on your doorstep. Rooms are bright, modern and clean with friendly and accommodating staff. Will be back at the Pullman Reef Hotel Casino on my next visit to Cairns.

Dear Braviston, We are thrilled that you had a wonderful time and thank you for your choosing us as your preferred luxury hotel in Cairns. We look forward to welcoming you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Excellent Hotel

Tripadvisor 评级 5.0/5

dyfpol 经 TripAdvisor 认证的评论

We could not fault the hotel, all the restaurants were well priced for the type of dining. The hotel staff very friendly, there was sanitizer in all public areas. The room was a very good size and a lovely view of the Inlet. We had a very restful time and were spoilt by the hotel for our anniversary. We would strongly recommend the hotel.

Dear dyfpol Thank you so kindly for your review of your stay here at Pullman Reef Hotel Casino. Congratulations on your anniversary celebrations! We are so pleased to hear that you had such a fantastic time here with us and that so many aspects of your stay here highlighted. Thank you for recommending our hotel, and we very much look forward to having the opportunity to welcome you back again in the future. Sincerely Wayne Reynolds General Manager Hotel

Enjoyable Stay

Tripadvisor 评级 5.0/5

L4623IWjohn 经 TripAdvisor 认证的评论

Room upgrade was appreciated and made the stay even more enjoyable. Reception, room service and restaurant staff were excellent. Access to the town great with most things no more than a 20-30 minute walk.

Dear L4623IWjohn, Thank you so much for taking the time to review your recent stay with us. I am delighted you enjoyed your time with us and found our central location so convenient. We hope to have the pleasure of welcoming you back again in the near future. Sincerely, Wayne Reynolds General Manager Hotel

Pullman Reef Hotel

Tripadvisor 评级 5.0/5

Di M 经 TripAdvisor 认证的评论

Love this hotel, our home away from home. Love it’s old world luxurious charm, position and amenities. Breakfast is always good. Shame about the bar which is an oversized noisy unappealing and too open space.

Dear Di M, We are thrilled that you enjoyed your experience here with us once again, and thank you for taking the time to write a review. We appreciate you choosing us as your preferred luxury hotel in Cairns, and I certainly hope we have the opportunity to welcome you back again soon. Sincerely Wayne Reynolds General Manager Hotel

Great Service

Tripadvisor 评级 4.0/5

Explore44206425832 经 TripAdvisor 认证的评论

During our two and a half week stay at the hotel, my husband and I received the most wonderful service from all of the staff at the hotel. There were no exceptions. We were subject to a snap Covid19 lock down during our stay and we were so impressed by how well organised the hotel was during such an emergency. Thanks again to the great staff.

Dear Explore44206425832, We appreciate your time in reviewing your recent stay here with us. Thank you kindly for highlighting our staff and the level of service we provide, in particular within the current restrictions and changing times. I will be sure to pass on your comments to the team. Again, thank you for your time and we hope to have the pleasure of welcoming you back again in the near future. Sincerely Wayne Reynolds General Manager Hotel

5 star Cairns?

Tripadvisor 评级 4.0/5

gandjbuch 经 TripAdvisor 认证的评论

Shame to see mould in the shower one of my pet hates. if you are 5 star you have to be 5 star. The place needs some upgrades now room showing its age. rust around the some areas of arcatrays and bathroom doors shame.

Dear gandjbuch, We very much appreciate your time in reviewing your recent stay here with us. We are continuously striving to improve our product and guest service so your feedback is most valuable in this respect, and has been passed onto the relevant managers and departments for their information. Thankyou again for sharing your experience and we hope to have the opportunity to welcome you back again in the future. Sincerely Wayne Reynolds General Manager Hotel

Special weekend

Tripadvisor 评级 5.0/5

TravellerWendyJ 经 TripAdvisor 认证的评论

Very pleasant staff. Efficient and friendly. A great combination. Unfortunately my partner became unwell and needed to attend the hospital for most of one day, but we were able to have a microwave brought to the room so we could heat bland food as required for him.

Dear TravellerWendyJ, Thank you kindly for taking the time to review your recent stay here with us at the Pullman Reef Hotel Casino, and for mentioning our staff and the level of service we provided to you. I do hope that your partner has made a speedy recovery, and I am glad that we were able to provide the facilities to make the rest of his stay a little easier. We look forward to having the opportunity to welcome you back again soon. Sincerely Wayne Reynolds General Manager Hotel

Our first trip to Cairns

Tripadvisor 评级 5.0/5

davidfC3912RX 经 TripAdvisor 认证的评论

The Pullman Reef Hotel Casino is a great place to stay. The service from all staff was fantastic. The location is great and easy to find. The room was great with plenty of room to move around and good quality furnishings & features. I would recommend this hotel to any one looking to visit Cairns. We will stay here again.

Dear davidfC3912RX, We are thrilled that you enjoyed your stay here with us and thank you for taking the time to write a review. It is always our pleasure to read that our guests have enjoyed their experience here. We look forward to welcoming you back again in the future. Sincerely Wayne Reynolds General Manager Hotel

Fantastic accommodation and even better restaurant

Tripadvisor 评级 4.0/5

Anne J 经 TripAdvisor 认证的评论

Really enjoyed our stay in a room overlooking the river. The restaurant Tamarind is outstanding, one of the best meals had for a very long time, it was world class. Public areas (bar) needs upgrading, but you can go across the road to the Pullman

Dear Anne J, Thank you kindly for taking the time to review your recent stay here with us at the Pullman Reef Hotel Casino. We are delighted to hear that you thoroughly enjoyed your room and the view overlooking the Trinity Inlet, and that your experiences in Tamarind were a highlight of your time here at the complex. I certainly hope we have the opportunity to welcome you back again to Cairns in the future. Sincerely Wayne Reynolds General Manager Hotel

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