礁滩铂尔曼酒店赌场 5 星

客户意见评级 (ALL 评级) 4.7/5 3,174 评论

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35-41 Wharf Street, PO Box 7320, Queensland, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 在 Tamarind 享用屡获殊荣的美食 品味现代风味的澳大利亚佳肴

  • 设有 11 个可灵活调整的会议区， 可承办多达 800 人的会议

  • 位于市中心！距离大堡礁码头或凯恩斯会议中心只有 3 分钟步程

  • 豪华房包含所有豪华设施！一定要查看我们的优惠服务。

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酒店位置

礁滩铂尔曼酒店赌场

35-41 Wharf Street, PO Box 7320, Queensland
4870 凯恩斯
澳大利亚

GPS:-16.923458, 145.779488

电话
传真 +61 7 4030 8777

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  3,174 评论

TripAdvisor 评级  4.6/5  2,635 评论

卓越奖 2025

Great location to stay in Cairns.

Tripadvisor 评级 5.0/5

barb777 经 TripAdvisor 认证的评论

Perfect spot to stay in Cairns. The location was excellent and very walkable to many shops, restaurants and the Night Market. It was fun to have the casino downstairs and it was not noisy in the room at all.The hotel offered a few different options for restaurants and dining. The little market cafe wasn't great, though. I'd avoid it. They were sold out of many things over a few days, the choices weren't great and the staff was not friendly at all. It's too bad, too, because it's a nice convenience for takeaway food. The front desk staff was very friendly, though, and very helpful. We had a small balcony that overlooked part of the esplanade and the water, which was really nice. The room was very comfortable and we really enjoyed our stay here. I would definitely stay here when in Cairns again. There is a great gift shop (OK Store) and a terrific restaurant (Piccolo Cucina) right across the street, too!

Dear barb777, Thank you so much for your wonderful review. It's lovely to hear that you had such a nice time here with us and that so many aspects of your stay were highlighted. We really do appreciate your review and recommendations. Again thank you for your time, and we look forward to welcoming you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Don’t Stay Here

Tripadvisor 评级 2.0/5

Margaret K Couples - 经 TripAdvisor 认证的评论

Hotel & Casino We do not recommend staying at the Pullman Reef Hotel Casino in Cairns, Australia. We stayed there in a junior suite from June 26 to July 1, 2025. There were several things wrong with our stay. Check in - I gave a credit card not knowing they would charge me for the entire stay upon check in. This became an issue at checkout. Suite - furniture was shabby (see photo) and they were not consistent with amenities Housekeeping - definitely no consistency here. Had to call down for fresh towels everyday after they removed the used ones, shower was never cleaned, empty coffee cups in bathroom never removed, turndown service was inconsistent- they did not seem to know what it is supposed to include, changed the sheets once, did not clean bathtub, soap dispenser in shower was empty upon our arrival and the container didn’t fit its wall mounted holder. I had to ask them to vacuum an area of the carpet and they didn’t even attempt to do more than that. Restaurants - Ate at the breakfast restaurant one morning, very slow service and received the bill before receiving any food or drink! The pastries were stale. The only other casual restaurant is in the Casino and has the feel of a fast food joint. Check out - I wanted to change credit cards but was told the full amount had already been charged upon arrival. They were different amounts everyday so it’s not clear how they did that. The young woman at checkout asked how our stay was. She smiled when my husband said it was ok until I corrected him and shared the above issues with her. Her face and demeanour immediately turned sour and stayed that way until we left. She did not know how to deal with a complaint at all. After explaining all the problems we encountered she asked if we enjoyed anything from the minibar and I said yes, a bottle of water. She quickly added it to the bill and we paid it. We left the hotel about a half hour later. Timothy was at the desk and was helpful calling us a cab and helping us with our bags.

Dear Margaret K, Thank you for taking the time to share your recent experience with us. We truly value all feedback, as it helps us continually improve the guest experience. I am sorry to hear that your stay did not meet expectations and that several aspects of your visit were disappointing. It’s clear that we fell short of the high standards we strive to maintain. Your observations have been shared directly with our housekeeping and front office teams for immediate review and action. We also regret the confusion regarding credit card charges at check-in and the service lapses you experienced both at breakfast and during checkout. We’re pleased to know that Timothy was able to assist you during your departure, and we will be sure to pass on your kind words to him. If your travels bring you back to Cairns, please feel free to contact us directly so we can personally look after your stay. Sincerely, Wayne Reynolds Hotel General Manager

Glad we stayed here

Tripadvisor 评级 4.0/5

BarrioTravelers 经 TripAdvisor 认证的评论

Very well located within a short of walk of many restaurants, the promenade and the marina, where almost all excursions to the reef depart from. Staff was very attentive, patient and kind. The hotel is very peaceful and quiet. If you can get a view of the inlet, it's very pretty and worth the extra money. You'll have to be on the 4th floor or higher, if not, trees will likely block your view. Casino looks very modern, had plenty of table games and slot machines. Would definitely stay here if we ever return to Cairns, which is a very nice city.

Dear BarrioTravelers, Thank you so much for your wonderful review. It's lovely to hear that you had such a nice time here with us and that so many aspects of your stay were highlighted. We really do appreciate your comments and recommendations. Again thank you for your time, and we look forward to welcoming you back again on your next visit to Australia. Sincerely, Wayne Reynolds General Manager Hotel

GREAT STAY, WELL LOOKED AFTER

Tripadvisor 评级 5.0/5

372SueH372 Couples - 经 TripAdvisor 认证的评论

Perfect stay, so well looked after by staff even though they were very busy with the Ironman event. We couldn't get the room we wanted but they made up for it in other ways. Looking forward to returning next time we are heading north.

Dear 372SueH372, Thank you for taking the time to leave us a great review. We are delighted to hear that you enjoyed your stay with us again even though your preferred room was not available. Ironman event weekend does get very busy, athletes love our spa baths to have ice baths! We look forward to welcoming you back again in the near future. Sincerely, Wayne Reynold General Manager Hotel

Perfect one day sensational the next

Tripadvisor 评级 4.0/5

Manly2008 Couples - 经 TripAdvisor 认证的评论

Another great stay. At this hotel. Food good. Beds sensational Service outstanding Close to all your essentials Walking distance to the reef cruise terminal. Down stairs to the bars restaurant and if u want a flutter at the casino. It’s only walking distance. ⭐️⭐️⭐️three stars

Dear Manly2008, Thank you again for choosing to stay with us. I am delighted to hear that you enjoyed the outstanding service and loved our comfy beds. We look forward to having the opportunity to welcome you back again soon. Sincerely, Wayne Reynold General Manager Hotel

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 929 评论 9.4/10 位置
  • 1,821 评论 8.7/10 房间
  • 1,950 评论 9.3/10 服务
  • 12 评论 4.1/10 上网
  • 707 评论 8.5/10 舒适度
  • 492 评论 7.2/10 清洁度
  • 468 评论 7.8/10 设施
  • 382 评论 8/10 氛围

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