凯恩斯绿洲诺富特度假酒店 4.5 星

客户意见评级 (ALL 评级) 4.5/5 3,239 评论

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122 Lake Street, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 丰盛的冷热自助早餐

  • Mizuna 提供现代风格的休闲餐饮

  • 大堂提供免费高速无线网络

  • 所有客房均配备 55 英寸的液晶电视以及 Chromecast 电视棒

  • 5 个可灵活调整的场所，可承办高效活动

我们的客房

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酒店位置

凯恩斯绿洲诺富特度假酒店

122 Lake Street
4870 凯恩斯
澳大利亚

GPS:-16.918613, 145.772766

电话
传真 +61 7 4080 1847

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  3,239 评论

TripAdvisor 评级  4.5/5  483 评论

卓越奖 2024

Mel at breakfast !

Tripadvisor 评级 5.0/5

Rouba F 经 TripAdvisor 认证的评论

Mel made our day, she is the first person we see in the morning at breakfast ! She knows what is the quality of service, very dedicated, you would be very lucky to meet her ! Outstanding personality, she really takes good care of the hotel guests !

Thank you so much for sharing your review. It’s heartwarming to hear how Mel made such a difference to your stay. We feel very lucky to have her on our team, and I’m so glad you had the chance to experience her outstanding service and warm personality. We’ll be sure to pass this along to Mel—she’ll be thrilled to know she made your day. We look forward to welcoming you back soon for another memorable visit! 😊

Unacceptable

Tripadvisor 评级 1.0/5

Peter M 家庭住宿 - 经 TripAdvisor 认证的评论

Arrived at 10pm. First room was still unmade from the previous occupants. Given a new room which was uninspiring and dirty. Bathroom smelt of urine, balcony dirty, curtains and chair dirty. View overlooking a wall covered in green and black mould. This room was $375 and unacceptable.

Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. The condition of the rooms you described, from cleanliness to the overall environment, is far below our usual standards and entirely unacceptable. Please rest assured that your concerns will be urgently addressed with our housekeeping and maintenance teams to ensure such oversights do not happen again. Your experience is not reflective of the quality and care we strive to provide our guests. We hope to regain your trust and provide you with the high standard of service you deserve.

Experience at Novotel Oasis Cairns

Tripadvisor 评级 3.0/5

Worldtravellers02 Couples - 经 TripAdvisor 认证的评论

The resort is beautiful. Big and has many rooms. Conveniently located. Customer service requires improvement. Instead of making you feel welcome, it was a mechanical processof checking you in. We arrived at 1pm but was told the room was not ready as check in was a 3pm. No effort was made to accommodate us as I am sure with a resort sobig there were rooms available. Instead we waited past 3pm for our room to be finally available. We stayec for 4 nights. On the last night there was problems with my connectivity to the wifi. Everytime they say someone will come to help, we just wait and wait. So instead we walked to reception. After one of the receptionist connected us to their ITsupport, it worked and then stopped. When I called reception again, I was told to wait because he could not handle wifi issues and the other person was somewhere in the hotel. Staff needs to be trained for dealing with customers complaints. Overall I expected a higher level of experience at an Accor hotel but was disappointed. But they did leave a bottle of sparkling wine and 2 chocolates for our anniversary. That was nice Expected a higher level of service at this hotel

Thank you for sharing your detailed feedback. We're pleased to hear you found the resort's location and facilities appealing and appreciated the gesture for your anniversary. However, we’re truly sorry that other aspects of your stay did not meet expectations. We regret the inconvenience caused by the delay during check-in and the challenges with the Wi-Fi service. Your experience with these issues and the lack of prompt, effective communication from our team falls short of the high standards we strive to uphold. Your comments about the need for improved customer service and complaint handling are noted, and we will address these areas with our team to ensure a more seamless experience for future guests. We value your feedback and hope you’ll give us another opportunity to provide the exceptional experience you deserve. Thank you again for bringing these matters to our attention.

Was ok but not wow!!

Tripadvisor 评级 3.0/5

R9795VZmarks 经 TripAdvisor 认证的评论

This place was mainly ok but just needs a few fixed. Bar service was average to be fair. Wasn't overly busy but took 8-10mins to get served. Reception only ever had 2 people on. Location was great! Very comfortable. Complex overall needs TLC!

Thank you for sharing your feedback. We're glad you enjoyed our convenient location and found your stay comfortable. However, we're sorry to hear that some aspects of your experience fell short. We appreciate your comments regarding bar service and reception staffing and will review these areas to ensure we can deliver more efficient service. We hope to have the opportunity to welcome you back in the future for a stay that truly wows!

Great location and holiday feel

Tripadvisor 评级 4.0/5

Andrew B 商务住宿 - 经 TripAdvisor 认证的评论

Spent a couple of nights at this hotel as part of a workshop meeting on site. Location is great and only a couple of minutes walk from Esplanade in central Cairns. Lovely lobby area and pleasant welcome. I had a very nice room with views of the central pool. Though poolside a very quiet and comfortable room. Lovely desk area with lots of room to set up a laptop. Staff pleasant and service nice. The meeting facilities were also excellent. A very nice experience and highly recommended.

Thank you for sharing your experience! We're delighted you enjoyed your stay and appreciated our prime location near the Esplanade. It's great to hear the workshop went smoothly and that you found the meeting facilities excellent. We’re glad your room offered a peaceful and comfortable retreat with a great view of the pool, and that the desk area met your needs perfectly. It's also wonderful to hear that our team made you feel welcome and provided pleasant service throughout your stay. Thank you for recommending us, and we hope to host you again, whether for business or leisure!

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其他网络用户评价我们的酒店

  • 1,038 评论 9.6/10 位置
  • 1,638 评论 7.1/10 房间
  • 1,950 评论 8.6/10 服务
  • 19 评论 8.9/10 上网
  • 1,007 评论 9.2/10 游泳池
  • 714 评论 7.2/10 清洁度
  • 689 评论 7.6/10 食物
  • 601 评论 5.5/10 舒适度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。