凯恩斯绿洲诺富特度假酒店 4.5 星

客户意见评级 (ALL 评级) 4.4/5 3,094 评论

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122 Lake Street, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 丰盛的冷热自助早餐

  • Mizuna 提供现代风格的休闲餐饮

  • 大堂提供免费高速无线网络

  • 所有客房均配备 55 英寸的液晶电视以及 Chromecast 电视棒

  • 5 个可灵活调整的场所，可承办高效活动

我们的客房

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酒店位置

凯恩斯绿洲诺富特度假酒店

122 Lake Street
4870 凯恩斯
澳大利亚

GPS:-16.918613, 145.772766

电话
传真 +61 7 4080 1847

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  3,094 评论

TripAdvisor 评级  4.4/5  529 评论

卓越奖 2025

Resort is great for a short break

Tripadvisor 评级 4.0/5

Samal 经 TripAdvisor 认证的评论

This resort is great for a short break! Great location, great quality, great pool! Our room, although not an apartment, was generously sized and had lovely décor and great view. Only suggestion is to increase the threshold between shower area and bathroom area since it can get wet. Everything in walking distance to restaurants and harbour for trips on the water or for collection for other tours, such as Daintree Rainforest or Kuranda Railway. All staff we encountered were friendly and helpful The highlight was the pool. It has its own bar and an adjacent eating area. There are also two undercover shaded areas at each end of the pool besides the sunny areas for just chilling out, as well as lawns where you are welcome to spread out your towels or the provided bean bags. We spent our last day just relaxing round the pool and did our laundry, great way to finish the 5 days we were there.

Dear Samal, Thank you for sharing such a wonderful review of your recent stay with us. We’re thrilled to hear you enjoyed a relaxing short break and that our location, room comfort, and pool facilities all contributed to a memorable visit. It’s great to know that you found the room spacious with beautiful décor and a lovely view. We also appreciate your helpful suggestion regarding the shower threshold — feedback like this is invaluable as we continually work to enhance our guest experience. We’re delighted that our proximity to the harbour, restaurants, and local tours made exploring the region easy and enjoyable. Hearing that our team members were consistently friendly and helpful is truly appreciated. We’re especially pleased that the pool area was a highlight of your stay, the team and I agree it is one of our standout features with its swim up bar and beach end. I'm glad you were able to make the most of the facilities and had a great time to relax and enjoy all the features the pool area has to offer. Thank you again for your kind words. I hope we can welcome you back for another relaxing stay in the near future. Kindest Regards Aaron Rooms Division Manger Novotel Cairns Oasis Resort

An Honest Review

Tripadvisor 评级 2.0/5

Ibo1980 经 TripAdvisor 认证的评论

2 star for their good breakfast Stepping into the Novotel Cairns with my two young children (aged 3 and 6), we expected a standard, reliable stay—but what we got was a saga of frustration that left us thoroughly disappointed with the brand. The issues began quickly. We discovered **ants in our room**, a major problem when traveling with small kids. What was truly shocking, however, was the management's response. After complaining to at least four different staff members, including the highest-ranking manager, not once did anyone simply say, **"We are sorry for the trouble."Their standard reply was that an ant problem is "common" in the region, a baffling explanation for a major hotel brand. The problem compounded: we were moved to a replacement room that also had ants. Furthermore, the electronic key failed three times before a technician was finally called to fix the lock's **dead battery**. On top of all this, the small rooms had squeaky, lumpy beds, and the A/C unit was visibly blowing lint and dirt, clearly indicating a filter that hadn't been changed in years. After enduring multiple maintenance failures, two rooms with ants, and the constant hassle, the greatest insult was the management’s complete lack of courtesy. Despite hearing about all the trouble, no one offered even a simple free breakfast or drink to acknowledge the inconvenience. This experience suggested a fundamental lack of training or care. A hotel should be run by people who know how to manage guests with finesse and basic hospitality. I learned a bitter lesson about corporate negligence and a lack of guest care that makes me confident in my final verdict: I will never stay with Novotel again and strongly recommend others seek alternatives.

Dear Ibo1980, Thank you for taking the time to share your experience at Novotel Cairns Oasis Resort. I am sincerely sorry to learn about the challenges you faced during your stay, particularly concerning the issues with ants and room maintenance. We pride ourselves on delivering high quality of service and I regret to hear it has fallen short of expectations on this occasion. Please be assured we take such feedback seriously as it is vital for us to improve our services. I apologise for the lack of communication and courtesy you encountered from our team. Your comments regarding the ants in the rooms and the malfunctioning door lock system have been addressed with our housekeeping and maintenance teams. We are about to embark on a upgrade to a number of rooms as part of a wider improvement plan for our accommodation. We appreciate your feedback regarding our breakfast service, and I regret that your overall experience did not reflect the quality we aim to provide. Thank you for your insights, as they are essential for enhancing our guest experience. Please reach out to me directly to discuss further regarding the team members you spoke to and hope that you can give us another opportunity welcome you back in the future for a much improved experience. Kindest Regards Aaron Rooms Division Manager Novotel Cairns Oasis Resort

Big chain hotel with personal touch in central Cairns.

Tripadvisor 评级 4.0/5

Tim H 经 TripAdvisor 认证的评论

Big chain hotel with staff who pay attention and make things go well even when its not going quite to plan. Big shout out to George, Xander for various things, as well as kitchen staff who understood my sons core need for pasta sauce on the side!

Dear Tim H, Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that our team made a positive impression throughout your stay—especially George, Xander, and our kitchen team. We’re thrilled they could ensure your experience went smoothly, even when things didn’t go exactly to plan. It’s wonderful to know that our chefs were able to accommodate your son’s needs with his meal. Personal touches like this are incredibly important to us, and we’re glad it made a difference. We truly appreciate your kind words and I hope we can welcome you and your family back again soon. Kindest Regards Aaron Rooms Division Manager Novotel Cairns Oasis Resort

Fantastic

Tripadvisor 评级 5.0/5

Geoff_and_Roz 经 TripAdvisor 认证的评论

We've travelled to Far North Queensland several times before but never stayed in Cairns itself. This resort is awesome! Great location, great quality, great pool! There are so many positives. Our room, although not an apartment, was generously sized and had lovely decor. The breakfast choices were better than most 5-star hotels, with the bonus of being able to sit indoors or out. We arrived in the evening after a 3.5 hour flight and were able to order food from the bar which we enjoyed while chilling out to chill music on a comfy lounge outdoors. It set the tone for our entire stay. The highlight was the pool. It has its own bar and an adjacent eating area. There are also two undercover shaded areas at each end of the pool besides the sunny areas for just chilling out, as well as lawns where you are welcome to spread out your towels or the provided bean bags. Party central!

Dear Geoff_and_Raz, Thank you for your amazing review! I'm thrilled to hear you enjoyed your stay at Novotel Cairns Oasis Resort and that so many aspects of your visit stood out – from the room and breakfast to the pool and bar experience. It’s fantastic to know that our pool area, with its shaded spots, bean bags, and outdoor lounges, contributed to a memorable and relaxing stay. Your kind words about our facilities and atmosphere will be shared with the team, as they will be delighted to know they helped make your visit so enjoyable and memorable. We look forward to welcoming you back to Cairns and Novotel for another fantastic stay! Kindest Regards Aaron Rooms Division Manager

Solid option.

Tripadvisor 评级 3.0/5

Michelle V 经 TripAdvisor 认证的评论

This hotel was fine. Good selection for breakfast, but the room were tired. The pool did not have enough chairs and umbrellas. We did like that there was guest laundry. One bright spot - Melanie and Blair in the restaurant. They were great!

Dear Michelle V, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the breakfast selection and appreciated the guest laundry facilities. We note your comments regarding the rooms and the pool area, and your feedback has been shared with our team to help us improve these aspects of our guest experience. It’s wonderful to hear that Melanie and Blair made a positive impression during your stay – we will be sure to pass on your kind words to them. I hope we have the pleasure of welcoming you back to Novotel Cairns Oasis Resort for an even more enjoyable stay. Kindest Regards Aaron Rooms Division Manager

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其他网络用户评价我们的酒店

  • 1,064 评论 9.5/10 位置
  • 1,687 评论 6.5/10 房间
  • 1,854 评论 8/10 服务
  • 19 评论 4.4/10 上网
  • 1,050 评论 9/10 游泳池
  • 718 评论 6/10 清洁度
  • 695 评论 7.1/10 食物
  • 644 评论 5/10 舒适度

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