凯恩斯绿洲诺富特度假酒店 4.5 星

客户意见评级 (ALL 评级) 4.5/5 3,074 评论

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122 Lake Street, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 丰盛的冷热自助早餐

  • Mizuna 提供现代风格的休闲餐饮

  • 大堂提供免费高速无线网络

  • 所有客房均配备 55 英寸的液晶电视以及 Chromecast 电视棒

  • 5 个可灵活调整的场所，可承办高效活动

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酒店位置

凯恩斯绿洲诺富特度假酒店

122 Lake Street
4870 凯恩斯
澳大利亚

GPS:-16.918613, 145.772766

电话
传真 +61 7 4080 1847

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  3,074 评论

TripAdvisor 评级  4.5/5  467 评论

卓越奖 2024

Great facilities!

Tripadvisor 评级 5.0/5

nessems2024 家庭住宿 - 经 TripAdvisor 认证的评论

Staff were really helpful & lovely! Facilities are great, good location & bed was divine in the deluxe suite!

Dear Nessems2024, Thank you for taking the time to share your feedback. It's a pleasure to read you had such an enjoyable stay and enjoyed our facilities. I will make sure I'll share your lovely words with the team, as I'm sure these words are appreciated and will push the team to continue their work and efforts. We hope to welcome you back in the near future for another enjoyable stay. Warm regards, KIm Front Office Manager

We will definitely be back, but a few tips on how to improve!

Tripadvisor 评级 4.0/5

264fionam 经 TripAdvisor 认证的评论

I stayed here for 4 nights with my 2 kids aged 5 & 7 in the July school holidays and it was incredible!! I have no doubt we will be back, so thank you. PROS: Rooms were clean and big (though also some cons to do with this) Pool - this is a win for everyone! It was VERY cold in July, but I still swam every day once I’d warmed up enough. My kids were in there all day, no trouble! The sandy part on one end was so perfect…my son just loves playing in the sand - it was wonderful. And the swim up bar is always a win (though also a con re wait times). Location - a block away from the main drag with endless restaurants, night market, ferris wheel. About 10 mins walk to the marina if taking a boat School holiday activities - they had organised activities over the weekends during school holidays. We stayed Tuesday to Saturday, so only had a brief glimpse of the fun, but it was the hi light for my kids (and me seeing them having so much fun with all the other kids). Staff - huge shout out to Mimi for the kids activities and Melanie at breakfast….they are amazing humans! CONS: Pool bar - the swim up bar is obviously a huge attraction, but gets very busy, and it’s very cold waiting in the water to be served. My biggest tip to the hotel is to have 2 staff serving the pool side, and 2 at the back, during the busiest hours. It was only ever 2 or 3 people, to serve both sides….and most people seemed to be ordering cocktails. I think the best way to do it is to have a designated cocktail line on both sides, so the others - who just want an ice cream, or a beer / lemonade, don’t have to wait for an endless order of cocktails ahead of them. Pillows - they were all the feather down pillows, and I got a very sore neck. Admittedly I didn’t ask if there were any other types, but I didn’t see any signage telling me it was an option. Maid service: there were no toilet brushes in the room, and even after the room had been serviced - dirty toilets prevailed. I would have cleaned them properly myself, if a toilet brush was provided. Staff at reception: I was given incorrect information relating to the cost of breakfast, and my Accor membership benefits, and how to obtain these…though Melanie at breakfast helped me understand it, and also helped me get the maximum benefits for my stay (seeing the misinformation passed on to me on check in). I had been told it was cheaper for me to pre book breakfast on check in, but in doing so this voids your ability to get the 50% discount if you’re an Accor member. You need to show your accor card every morning at breakfast, and they apply the discount then and there. If it’s booked at reception, you save $5, but this voids the 50% discount.

Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We are thrilled to hear that you and your kids had an incredible experience and plan to return. Your positive comments and constructive feedback are both greatly appreciated as they help us improve our services. We are delighted that you found the rooms clean and spacious, and It’s wonderful to know that the pool was a highlight, especially the sandy area for your son and the swim-up bar. In regards to your Cons, we understand the importance of efficient service at the swim-up bar, especially during peak times. Your suggestions will be shared with the team for improvement. Also We apologize for the oversight regarding the toilet cleanliness. We will address this with our housekeeping team to ensure rooms are properly serviced. We regret that the pillows caused you discomfort. We will ensure that information about alternative pillow options is made more accessible to guests. Lastly we are sorry for the misinformation regarding breakfast costs and Accor membership benefits. We will review our training procedures to ensure that all staff provide accurate information. We’re glad Melanie was able to assist and clarify the benefits for you. Thank you for recognizing Mimi and Melanie for their exceptional service. We will make sure to pass on your kind words to them. Thank you again for your valuable feedback. We look forward to welcoming you and your family back for another memorable stay. If you have any further suggestions or concerns, please feel free to reach out to us directly. Safe travels!

We loved our time at Novotel Cairns Oasis.

Tripadvisor 评级 5.0/5

ladybeetles 经 TripAdvisor 认证的评论

We loved out stay at Cairns Novotel. The staff were friendly and helpful. The room was neat and clean. A highlight was the pool. Our kids loved it. The beach section is such a great feature. If I can flaw a couple of things which aren’t hugely major they would be the birds on the outdoor area. We ordered food which was delivered to our table which we weren’t at at the time, the pigeons got to it before we did and made a lovely mess as they devoured our food. Thankfully it was replaced for us. My other issue is the fragrance in the main foyer area. It’s quite powerful and I could even small it outside. The location is great. I wish we’d discovered the back gate entrance sooner as it made getting to the esplanade a little quicker. The buffer breakfast was great, catering to kids and adults. I liked the different options available for now eggs were cooked. My kids loved the pancake station. Overall a really great stay. If we’re ever able to we will be back.

Thank you for sharing your wonderful experience at Novotel Cairns Oasis! We are delighted to hear that you and your family had such an enjoyable stay. It’s great to know that the friendly and helpful staff, neat and clean rooms, and the pool, especially the beach section, were highlights of your visit. We appreciate your feedback regarding the birds in the outdoor area and the strong fragrance in the main foyer. We apologize for any inconvenience these issues caused and will look into ways to address them. We’re glad to hear that your food was replaced promptly after the incident with the pigeons. It's fantastic that you found the location convenient, especially with the back gate entrance to the esplanade. We’re also pleased to hear that you enjoyed the buffet breakfast, with its variety of options and the pancake station being a hit with your kids. Thank you again for your kind words and valuable feedback. We look forward to welcoming you and your family back for another great stay in the future!

Great pool, friendly staff

Tripadvisor 评级 5.0/5

Kathryn G 家庭住宿 - 经 TripAdvisor 认证的评论

The staff were all very friendly and keen to help. We arrived very early before check-in time and were given towels and allowed to use the pool until we could check in. As we were only staying one night this helped us make the most of our time. Food and drinks were good. The room was clean and adequate but nothing special. Could have done with a toaster!

Dear Kathryn G, Thank you for sharing your experience with us. We are delighted to read you enjoyed the stay and was able to make the most of your one night stay by using the facilities prior to the room being ready. We hope to welcome you back soon for another enjoyable stay. Kind regards, Kim Front Office Manager

Just nice

Tripadvisor 评级 3.0/5

EatingTheInheritance 经 TripAdvisor 认证的评论

Perfectly adequate hotel in a great location. Check in wasn't particularly quick as we had to wait for people to do the very odd towel for a token swap thing. The bedroom was nice and quiet but the view out the window wasn't inspiring looking over the closed pub and backpackers. We enjoyed happy hour before dinner and sitting in the pool area was nice. Parking costs were reasonable and meant the car stayed cool.

Dear EatingTheInheritance, Thank you for sharing your feedback about your recent stay with us. We’re glad to hear that you found our hotel perfectly adequate and enjoyed our great location. We apologize for the delay during check-in and any inconvenience caused by the towel token swap process. Your comments will help us improve the efficiency of our check-in procedures. It's good to know that you had a nice and quiet bedroom, although we understand that the view could have been more inspiring. Maybe try our Pool View Rooms for your next visit? Thank you for your insights, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Kim Front Office Manager

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其他网络用户评价我们的酒店

  • 934 评论 9.6/10 位置
  • 1,473 评论 7.1/10 房间
  • 1,825 评论 8.8/10 服务
  • 19 评论 7.7/10 上网
  • 909 评论 8.9/10 游泳池
  • 649 评论 7.2/10 清洁度
  • 648 评论 7.2/10 食物
  • 536 评论 5.7/10 舒适度

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