凯恩斯绿洲诺富特度假酒店 4.5 星

客户意见评级 (ALL 评级) 4.5/5 3,179 评论

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122 Lake Street, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 丰盛的冷热自助早餐

  • Mizuna 提供现代风格的休闲餐饮

  • 大堂提供免费高速无线网络

  • 所有客房均配备 55 英寸的液晶电视以及 Chromecast 电视棒

  • 5 个可灵活调整的场所，可承办高效活动

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酒店位置

凯恩斯绿洲诺富特度假酒店

122 Lake Street
4870 凯恩斯
澳大利亚

GPS:-16.918613, 145.772766

电话
传真 +61 7 4080 1847

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  3,179 评论

TripAdvisor 评级  4.5/5  482 评论

卓越奖 2024

Experience at Novotel Oasis Cairns

Tripadvisor 评级 3.0/5

Worldtravellers02 Couples - 经 TripAdvisor 认证的评论

The resort is beautiful. Big and has many rooms. Conveniently located. Customer service requires improvement. Instead of making you feel welcome, it was a mechanical processof checking you in. We arrived at 1pm but was told the room was not ready as check in was a 3pm. No effort was made to accommodate us as I am sure with a resort sobig there were rooms available. Instead we waited past 3pm for our room to be finally available. We stayec for 4 nights. On the last night there was problems with my connectivity to the wifi. Everytime they say someone will come to help, we just wait and wait. So instead we walked to reception. After one of the receptionist connected us to their ITsupport, it worked and then stopped. When I called reception again, I was told to wait because he could not handle wifi issues and the other person was somewhere in the hotel. Staff needs to be trained for dealing with customers complaints. Overall I expected a higher level of experience at an Accor hotel but was disappointed. But they did leave a bottle of sparkling wine and 2 chocolates for our anniversary. That was nice Expected a higher level of service at this hotel

Was ok but not wow!!

Tripadvisor 评级 3.0/5

R9795VZmarks 经 TripAdvisor 认证的评论

This place was mainly ok but just needs a few fixed. Bar service was average to be fair. Wasn't overly busy but took 8-10mins to get served. Reception only ever had 2 people on. Location was great! Very comfortable. Complex overall needs TLC!

Great location and holiday feel

Tripadvisor 评级 4.0/5

Andrew B 商务住宿 - 经 TripAdvisor 认证的评论

Spent a couple of nights at this hotel as part of a workshop meeting on site. Location is great and only a couple of minutes walk from Esplanade in central Cairns. Lovely lobby area and pleasant welcome. I had a very nice room with views of the central pool. Though poolside a very quiet and comfortable room. Lovely desk area with lots of room to set up a laptop. Staff pleasant and service nice. The meeting facilities were also excellent. A very nice experience and highly recommended.

We'll be back

Tripadvisor 评级 5.0/5

Andrew S 经 TripAdvisor 认证的评论

This was the second time that we stayed at the Novotel and it was great! Awesome place to stay with a young family close to all that we needed. If it were up to the kids, we would have stayed in the pool the whole time we were in Cairns. All the staff were amazing, however calling out Mel specifically. She made sure that as a family we had the best time. We will be back again in the future.

Novotel review

Tripadvisor 评级 5.0/5

Marcus L 经 TripAdvisor 认证的评论

We enjoyed our time here, great service, Mel in the restaurant was outstanding. Pool was a big hit and the swim up bar was a nice touch. Service overall was very good, some areas were suffering staff shortages but the other wait staff seemed to cover really well.

Thank you for sharing your review! We're thrilled that you had a great time and enjoyed the excellent service, especially from Mel in the restaurant—she’ll be happy to hear your kind words. It’s wonderful to know the pool and swim-up bar were highlights for you as well. We appreciate your understanding regarding the staffing shortages, and we’re glad to hear the rest of the team managed to cover things smoothly. We look forward to welcoming you back for another enjoyable stay!

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其他网络用户评价我们的酒店

  • 978 评论 9.6/10 位置
  • 1,576 评论 7.1/10 房间
  • 1,897 评论 8.8/10 服务
  • 19 评论 8.9/10 上网
  • 961 评论 9.2/10 游泳池
  • 686 评论 7.2/10 清洁度
  • 669 评论 7.6/10 食物
  • 577 评论 5.6/10 舒适度

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