曼特拉三部曲酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 2,043 评论

曼特拉三部曲酒店 - Image 1
曼特拉三部曲酒店 - Image 2
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101 105 Esplanade, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 位于凯恩斯中央商务区的滨海大道上

  • 5 家店内餐厅、IGA、美发沙龙、按摩和更多服务

  • 从酒店到宽敞的三卧室公寓，我们提供多种房型

  • 酒店毗邻新凯恩斯水族馆和凯恩斯所有值得一去的地方

  • 靠近会议中心和商务区

我们的客房

酒店位置

曼特拉三部曲酒店

101 105 Esplanade
4870 凯恩斯
澳大利亚

GPS:-16.918636, 145.775751

电话
传真 +61 7 4080 8001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调

游泳馆

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  2,043 评论

TripAdvisor 评级  3.4/5  2,981 评论

Couldn't find a reason to stay here again.

Tripadvisor 评级 2.0/5

Tracey A 商务住宿 - 经 TripAdvisor 认证的评论

This hotel relies on its location. In my experience, even this would not entice my return. I stayed 5 nights in Tower One for business travel. At check-in, i was informed there is no housekeeping, contrary to what my accor app outlines. There are no cleaning products in the room for some self maintenance, and washing my coffee cups daily in the bathroom sink without detergent wasn't a great feeling knowing my room hadn't been regularly cleaned. Tea coffee and milk weren't restocked, although they were provided at reception. There is no collection of rubbish and no clear explanation at check-in about the rubbish chutes on each floor. The hotel is in need of a face lift, and outdoor areas aren't maintained or cleaned regularly. I used the fitness centre daily. There's nothing supplied for wiping down the equipment, so I took in my own wipes for a pre - and post workout clean. I could hear the noise from the room next door, so I'm unsure about hotel claims of soundproofed rooms. I wasn't offered a choice of smoking or non smoking room (would have taken non smoking) and the smokers in the room above were unaware their morning cigarette smoke wafted down onto my balcony and into my room. The price point and star rating of the hotel needs to be adjusted for this kind of self-serve, uncomfortable accommodation style. I wouldn't recommend this hotel for anything longer than two nights maximum.

Dear Tracey, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet your expectations and appreciate your feedback. We understand your concerns about housekeeping services and the amenities provided during your stay. While we do provide limited housekeeping for longer stays, we apologise for any confusion with our policies. Your observations about the outdoor areas and fitness centre equipment maintenance are duly noted, your comments have been passed onto the team to ensure a more enjoyable stay for our future guests Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Best Ever!

Tripadvisor 评级 5.0/5

Carol T 经 TripAdvisor 认证的评论

Reception and check in easy and staff very helpful. We had to walk through car park to access lift to our room , and that and using key card for lift was initially tricky, however husband went back and asked staff to help, which they did. From then on everything and every experience with staff had the WOW factor. We had a suite on the 7th floor. The view was unbeatable, the balcony large, with glass barriers which ensured an uninterrupted view over the promenade and out to sea. The suite was large, beautifully decorated and furnished. The kitchen had everything we needed with a little oven/grill, for cooking. Everything was spotlessly clean, including mirrors, and glass walls around shower and on the patio. There is no daily room service, which was fine by us as everything was top notch to start with. We stayed 3 nights . We were given a later check out, and also use of the pool area, toilet and shower, for the afternoon as we had a late flight home. Ivan at reception was a standout for helpfullness, lending me a cord to charge my phone and arranging day trips etc. All staff were very helpful though and always very cheerful. Will come back here for sure!

Dear Carol, Thank you for your delightful review and for sharing your wonderful experience at Mantra Trilogy Cairns. We are thrilled to hear that your check-in process was seamless and that our staff were able to assist you effectively during your stay. Your kind words motivate us to continue delivering exceptional service. We hope to welcome you back soon. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Poor internet, no room clean / servicing, and constant dehumidifier noise

Tripadvisor 评级 2.0/5

Tour29651455747 经 TripAdvisor 认证的评论

Clean room, and the staff are helpful, but.... - The internet is slow and cuts in and out all the time making work difficult. - The rooms are not serviced throughout the stay (5 days) - The room has a dehumidifier going 24/7 as additional noise in the room, that has a warning sign if you turn it off or adjust it you will incur a fine. No - I dont recommend.

Dear Vicki, Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for the inconveniences you experienced with the internet connection and the lack of room servicing during your visit. Our commitment to cleanliness and comfort is paramount, and we regret that we did not meet your expectations in these areas. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

employee going above and beyond

Tripadvisor 评级 5.0/5

Ric F 经 TripAdvisor 认证的评论

i stayed at Mantra Trilogy for 3 nights from the 13th of May...........on arrival from Mackay around 5pm i had issues with finding a designated carpark and expressed my frustrations to reception.........I was extremely impressed with how Santiago (employee of Trilogy) handled the situation and went above and beyond in not only finding a park for me and even able to help me take my luggage up to my room .............all this in the pouring rain ................thank you so much Santiago you made my week especially when you spoke fluent Italian during our conversation ...apologies for being so difficult

Dear Ric, Thank you for your kind words regarding your recent experience at Mantra Trilogy Cairns. We are delighted to hear that Santiago, was able to assist you during your arrival, especially under challenging circumstances. We appreciate your understanding and patience regarding the parking situation, and we will continue to strive for excellence in our service delivery. Thank you once again for your feedback, and we look forward to welcoming you back in the future. We hope to welcome you back soon. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

This hotel could be a hit or miss, really depending on what you're here for!

Tripadvisor 评级 3.0/5

Cat R 经 TripAdvisor 认证的评论

Pros: - Right on the esplanade, ocean views if you secure the right room, great views... amazingly central location - Bed and pillows surprisingly comfortable - even in nice hotels sometimes pillows are a nightmare - Lovely staff - Spacious rooms - laundry and lots of closet space for the room we had (1 bedroom + living) - Air con works great - much needed for the hotter days Cons: - Mold all along base of shower - needs a lot of work... - High-speed wifi constantly drops out, had to use my hotspot (I was here for work) and drained all of my data allowance in one week. If you're here for a holiday, it may not be such an issue for you but it was a disaster for me Middle ground: - Cleanliness level wasn't terrible, but noticeable areas in the room that seemed to have been missed (depends on your level of cleanliness expectation, some may not be bothered by a couple of dirt patches)

Dear Cat R, Thank you for sharing your detailed feedback regarding your recent stay with us. We are pleased to hear that you appreciated our central location, comfortable accommodations, and the attentiveness of our staff. However, we sincerely apologize for the issues you experienced during your visit. Your comments regarding the cleanliness of the shower and the high-speed Wi-Fi are concerning, as we strive to maintain high standards throughout the hotel. We take such feedback seriously and will ensure it is communicated to our housekeeping and maintenance teams for further review. We appreciate your understanding that experiences can vary, and your insights will assist us in improving our services for future guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

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其他网络用户评价我们的酒店

  • 978 评论 8.2/10 位置
  • 1,387 评论 6.3/10 房间
  • 934 评论 7.8/10 服务
  • 71 评论 4/10 上网
  • 537 评论 4.3/10 清洁度
  • 504 评论 5.5/10 舒适度
  • 336 评论 4/10 设施
  • 157 评论 5.9/10 游泳池

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。