曼特拉三部曲酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,003 评论

曼特拉三部曲酒店 - Image 1
曼特拉三部曲酒店 - Image 2
曼特拉三部曲酒店 - Image 3
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101 105 Esplanade, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 位于凯恩斯中央商务区的滨海大道上

  • 5 家店内餐厅、IGA、美发沙龙、按摩和更多服务

  • 从酒店到宽敞的三卧室公寓，我们提供多种房型

  • 酒店毗邻新凯恩斯水族馆和凯恩斯所有值得一去的地方

  • 靠近会议中心和商务区

我们的客房

酒店位置

曼特拉三部曲酒店

101 105 Esplanade
4870 凯恩斯
澳大利亚

GPS:-16.918636, 145.775751

电话
传真 +61 7 4080 8001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调

游泳馆

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  2,003 评论

TripAdvisor 评级  3.4/5  3,000 评论

Poor, low quality

Tripadvisor 评级 1.0/5

Ashley S 经 TripAdvisor 认证的评论

Praise sandwich...Location is fantastic - near water, resturants and entertainment. Atmosphere - average. Room - average. The integrated cupboard door in front of fridge had a cabin hook screwed to the door in lieu of repairing the hinges and magnetic door catch as designed (low quality band aid solution). On the 5 day the room had not been serviced and needed to be requested (the humidity even with A/C was high). The All Accor internet site housekeeping policy states the rooms are serviced every 3 days. The bed sheets stunk, the overflowing rubbish bin stunk the mold in the bathroom was disgusting. I am a traveller for business and liesure and member of All Accor and am considering my liklihood of recommendation now...

Unsatisfactory

Tripadvisor 评级 2.0/5

Ryan B 经 TripAdvisor 认证的评论

Cairns mantra trilogy Main beef. They split the king in the master for the kids. Requested a car park on booking did not get. Room was not 100% clean with nails on the floor.

Thank you for your feedback. I apologise for the inconvenience regarding the bed configuration, parking arrangement, and room cleanliness. Your comments are valuable to us as we continuously strive to enhance our services and facilities. Thank you for staying with us. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

A not so rewarding experience!

Tripadvisor 评级 2.0/5

Phil C 经 TripAdvisor 认证的评论

Well! Mantra Trilogy, what can one say? We were booked in for a five (5) night stay and as such would be considered a good paying customer for any hotel. Here is our opinion on the Manyra Trilogy for your consideration…. Remembering we stayed in one room only for the duration of our stay in Cairns: - Service desk and staff… very good, friendly and in the most well informed. - views from tower 1 - limited but fair - location in relation to waterfront, shops and charters to the Barrier Reef - overall good if you enjoy a walk along the waterfront. - Standard of the rooms - now for the reality. - and we were in Room 4/3A. which was a single bedroom unit with cooking facilities and separate laundry 1. Range hood inoperable 2. Ventilation in bathroom inoperable 3. Ventilation in laundry inoperable 4. Toilet seat loose and fixings broken 5. Mat in the lounge room very worn and matted - well overdue for replacement. 6. Bedroom had comfortable bed but the circulation space was very limited getting into the room from the living room. Whoever designed these units needs a kick up the butt! Finally, we did hand this list to the front desk for their records. We were phoned and offered another room….. on our last night! This begs the question, why did they place us in this room in the first place? Didn’t anyone else point out these glaring defects? Why weren’t these glaring defects corrected prior to relenting the room? Poor attitude and management I suspect. So that’s it! Mantra Trilogy stay rated a poor two (2) stars only and most of the positives were directly related to experiences outside of our accommodation. When given an opportunity to make good a poor experience the management deserve a serve. Over and out. .

Thank you for sharing your feedback regarding your recent stay at Mantra Trilogy Cairns. We sincerely appreciate your positive comments about our service desk and staff, as well as our location. However, I am disappointed to learn that your room did not meet your expectations. The issues you mentioned, such as the inoperable ventilation systems and the condition of the toilet seat and mat, are concerning. We strive to ensure that all accommodations are well-maintained, and it is regrettable that your experience did not reflect this commitment. I acknowledge your frustration regarding the timing of the room change offer and understand how this may have impacted your overall satisfaction. Your feedback is invaluable to us and will be taken into consideration as we continuously work to enhance our guest experience. Thank you once again for your insights, and I hope you may consider giving us another opportunity in the future. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Cool place

Tripadvisor 评级 5.0/5

J David A 经 TripAdvisor 认证的评论

It was a nice and pleasant experience. Good location, close to restaurants and splanad. Friendly staff. Santiago from front desk 10/10⭐️

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and found our staff, particularly Santiago, to be friendly and helpful. We look forward to welcoming you back in the future. Best regards, Emil Gen General Manager Mantra Trilogy Cairns

Great experience at the Mantra again

Tripadvisor 评级 5.0/5

Rhanna C 经 TripAdvisor 认证的评论

We stayed at The Mantra as a family for a week during Christmas and on a stopover on the way home. The staff were incredible and gave us access to our room early after an overnight flight (we have 4 kids) and were a delight to deal with.

Thank you for your kind feedback regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that your family enjoyed your experience, and we appreciate your recognition of our staff's efforts to accommodate your needs. Providing exceptional service is a priority for us, and it is gratifying to know we were able to assist you after your long journey. We hope to welcome you back on your next visit. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

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其他网络用户评价我们的酒店

  • 995 评论 8.3/10 位置
  • 1,388 评论 6.5/10 房间
  • 916 评论 8.2/10 服务
  • 69 评论 4/10 上网
  • 538 评论 4.8/10 清洁度
  • 511 评论 5.7/10 舒适度
  • 166 评论 5.9/10 游泳池
  • 26 评论 3.8/10 早餐

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