曼特拉三部曲酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,994 评论

曼特拉三部曲酒店 - Image 1
曼特拉三部曲酒店 - Image 2
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101 105 Esplanade, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 位于凯恩斯中央商务区的滨海大道上

  • 5 家店内餐厅、IGA、美发沙龙、按摩和更多服务

  • 从酒店到宽敞的三卧室公寓，我们提供多种房型

  • 酒店毗邻新凯恩斯水族馆和凯恩斯所有值得一去的地方

  • 靠近会议中心和商务区

我们的客房

酒店位置

曼特拉三部曲酒店

101 105 Esplanade
4870 凯恩斯
澳大利亚

GPS:-16.918636, 145.775751

电话
传真 +61 7 4080 8001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调

游泳馆

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  1,994 评论

TripAdvisor 评级  3.5/5  2,968 评论

Mantra Trilogy Cairns Pathetic.

Tripadvisor 评级 1.0/5

Wayne L 经 TripAdvisor 认证的评论

Booked ocean view,but got side on view,receptionist made out she done her best,false.The room had one chair,one bedside lamp,one cupboard with TV on top,nowhere to put prepare or put food,under cupboard a tiny tiny fridge,2 cups,one tea spoon 2 glasses with water jug that did not fit in the fridge,no plates or bowls or knives or fork,no where to put kettle and had to fill kettle in bathroom,we bought the small coffey table in from balcony to put kettle on,Bathroom shower over bath,Climb in and out with bad legs,bottom of bath stained or just worn out,dirty grout on wall and floor tiles.We have stayed in better hotels in 3rd world countries.Pathetic,never again.

Dear Wayne, Thank you for your feedback, we apologise for the inconvenience you faced during your stay and that your ocean view did not meet expectations. We do have 1 bedroom apartments that are front facing to the ocean & have kitchenettes to prepare food in, this style may suited your needs better, We apologise that this was not communicated to you. I have passed your comments onto our team to ensure a more enjoyable stay for future guests. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Almost no parking at alo

Tripadvisor 评级 2.0/5

Ken S 经 TripAdvisor 认证的评论

Don't be lied to by this place. The rooms and facilities were really nice. However, don't be lied to about the parking, or lack of. I rang the property ahead of time and mentioned I was driving to Cairns. Yep, told there's parking. I guess that's technically true. When I get here, on then are you told it is "first come, first served". They stuff a flyer in your hand with other paid parking options down the street. Wasnt told that when i rang. You have to double park in the driveway to get your bags out of the car and get hassled by staff to move your car. When you ask what you are supposed to do if there's no parks, "oh, it's free on the street until the morning". Great way to relax. For an entire holiday resort, they don't tell you there's only 38 carparks available. Absolute joke

Dear Ken, Thank you for your feedback, we apologise for the inconvenience you faced during your stay, We normally advise all guest enquiring about parking that it is subject to availability and is limited. I am sorry this was not communicated to you correctly. I have passed your comments to the team to ensure that more effective communication to our future guests. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Poor

Tripadvisor 评级 1.0/5

Daydream07767539601 经 TripAdvisor 认证的评论

No room service after four nights and the wifi is complete rubbish somewhere from 2012. I don’t understand why a “decent hotel” would have such poor guest services. My experience with cairns and this hotel is that they don’t care about returning business. I stay for work so therefore have no choice but if you have choice there must be better options.

Thank you for your feedback, we apologise for the inconvenience you faced during your stay. We do not offer room service, however fresh towels and amenities are available 24/7 at reception. Regarding WiFi; we have recently upgraded our service, with further upgrades planned, if you are have issues please don't hesitate to contact reception 24/7, who will happily assist. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Great location

Tripadvisor 评级 4.0/5

Alison M Solo travel - 经 TripAdvisor 认证的评论

What a stunning hotel and location. Unfortunate I was only there for one night but I got upgraded to the one bedroom apartment as an Accor member. Such a beautiful view and great facilities. I would absolutely suggest for solo, couples or families as the location was right near the heart of Cairns

Dear Alison, Thank you for your kind review. We hope to welcome you back soon Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Excellent stay

Tripadvisor 评级 5.0/5

WILLIAM L 经 TripAdvisor 认证的评论

Excellent stay and customer service, from the call I received the day before arriving and then I received an unexpected upgrade on arrival, obviously subject to availability. well cared for, but it was only 1 night unfortunately this time!

Dear William, Thank you for your kind review. We hope to welcome you back soon Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

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其他网络用户评价我们的酒店

  • 937 评论 8.3/10 位置
  • 1,283 评论 6.4/10 房间
  • 899 评论 7.9/10 服务
  • 66 评论 3.8/10 上网
  • 514 评论 4.7/10 清洁度
  • 477 评论 5.6/10 舒适度
  • 316 评论 4.6/10 设施
  • 150 评论 5.7/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。