凯恩斯铂尔曼国际酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 3,519 评论

保证最优惠房价
凯恩斯铂尔曼国际酒店 - Image 1
凯恩斯铂尔曼国际酒店 - Image 2
凯恩斯铂尔曼国际酒店 - Image 3
凯恩斯铂尔曼国际酒店 - Image 4
17 Abbott Street, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 这家标志性酒店地理位置优越，方便前往凯恩斯和大堡礁

  • Coco's 厨房和酒吧供应新鲜的当地海鲜和农产品

  • 屡获殊荣的 Vie-Spa 水疗中心，提供特色护理、按摩、面部护理，等等

  • 超过 3,000 平方米的活动空间，设有 11 间会议室，

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

凯恩斯铂尔曼国际酒店

17 Abbott Street
4870 凯恩斯
澳大利亚

GPS:-16.924157, 145.779124

电话
传真 +61 7 4031 1465

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Coco's Kitchen + Bar

Coco's 餐厅供应各式国际菜肴 - 采用北昆士兰当地农产品精心打造的新鲜现代风味美食。Coco's 的夜间海鲜自助餐和周日早午餐在客人和当地人中备受欢迎。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  3,519 评论

TripAdvisor 评级  4.0/5  2,997 评论

卓越奖 2024

Disappointing Stay, Not Worth the Price

Tripadvisor 评级 2.0/5

Angelina B 经 TripAdvisor 认证的评论

We recently stayed at this hotel and, unfortunately, it was a major letdown. For the high price, we expected much more in terms of service and quality. The staff were unhelpful and seemed uninterested in assisting us with even basic inquiries. The pool was one of the main reasons we chose this hotel, but we were disappointed to find that half of it was closed off. Worse, we were asked to leave the pool area without any prior notice due to a private function – very frustrating, especially given that we had no idea this would happen. As for the rooms, the renovations appeared poorly done, with cheap finishes and noticeable flaws. It definitely didn’t left us feeling disappointed with the overall quality. The only positive was the convenient location, but with so many other hotel options nearby, it simply wasn’t enough to make up for the experience. I would NOT recommend this hotel given the price and lackluster service.

Dear Angelina, Thank you for sharing your candid feedback regarding your recent stay. I’m truly sorry to hear that your experience did not meet expectations, especially given the importance we place on delivering exceptional service and quality. I apologize for the unhelpful response from staff and the lack of communication regarding the pool closure and private event. This situation is not reflective of the standards we aim to uphold, and I will be addressing it directly with our team to ensure better handling and proactive communication in the future. Your comments about the room renovations are also concerning, and I regret that the finishes did not meet your expectations. We strive to maintain high standards, and your insights will be used to reassess the quality of our updates. I do appreciate your kind words about our location, but I understand that this alone does not make up for the shortcomings you experienced. Your feedback is invaluable in helping us improve, and I apologize for falling short during your visit. Thank you again for taking the time to provide your thoughts. Should you reconsider staying with us in the future, we would welcome the opportunity to provide a vastly improved experience. Warm regards, Scott Grant General Manager Pullman Cairns International

Great Hotel

Tripadvisor 评级 4.0/5

FrequentTraveller189 经 TripAdvisor 认证的评论

Nice Hotel. Refurbished rooms are the ones to book! Airconditioning is good in the room, and the Nespresso coffee machine was a bonus! Great for that coffee when you wake up in the morning! Hotel pool was closed for some renovations this time which was a bummer because the pools they have are awesome - day or night. As a Gold Accor Advantage Plus Member I am frustrated that I couldn't use my "welcome drink voucher" to get a coffee instead of alcohol. This frustrates me as other Accor Hotels allow this. Overall, a great Hotel and my preferred place to stay when visiting Cairns every couple of months.

Dear Frequenttraveller189, Thank you for sharing your experience at Pullman Cairns International. I’m delighted to hear you enjoyed our refurbished rooms and that the Nespresso machine and efficient air conditioning added to your comfort. It’s wonderful to know we’re your preferred choice in Cairns. I appreciate your feedback regarding the use of the welcome drink voucher for a coffee instead of alcohol. We understand the importance of flexibility with this benefit and will certainly take your comments into account as we continue to enhance the guest experience. Apologies for any inconvenience caused by the temporary pool closure. We hope to have it back in top condition for your next visit. We look forward to welcoming you back soon. Warm regards, Scott Grant General Manager Pullman Cairns International

Great hotel

Tripadvisor 评级 5.0/5

Brian P 经 TripAdvisor 认证的评论

Comfortable spacious room with couch and balcony. AC was quiet as was the room. Lots of space for toiletries and suitcases.great shower and comfortable beds with lots of pillow choices. Located across from a casino and walking distance to harbour and restaurants. Good included breakfast. Italian restaurant next door was excellent . Ate there twice. Highly recommend.

Dear Brian, Thank you for your wonderful feedback! I’m delighted to hear you enjoyed the comfort and spaciousness of your room, as well as the amenities that made your stay even more enjoyable. It’s great to know the quiet air conditioning, ample storage, and comfortable bedding contributed to a restful visit. We’re glad our location was convenient for you to explore the casino, harbor, and nearby dining options—and it sounds like you found a favorite at the Italian restaurant next door! Thank you again for recommending us, and we look forward to welcoming you back for another fantastic stay. Warm regards, Scott Grant General Manager Pullman Cairns International

客房服务很消极

客户意见评级 2.0/5

匿名 朋友住宿 - 所有已确认评论

我们在晚上十点拨打客房服务电话，希望把房间内已经招虫子的水果芝士盘撤走（酒店送的欢迎礼），打了很久电话才有人接。告知我们客房服务已经下班，无法提供相关服务。

Dear Anran , Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I apologise that your amenity was like this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Nicole O' Leary Assistant Front Office Manager

Expectations down the drain.

Tripadvisor 评级 1.0/5

dor r 经 TripAdvisor 认证的评论

The aircondition drips are on the floor, part of the carpet soaked where it meets the tiles. I complained to reception and given another set of towels. Soaked up 2 towels and reported again about the drips in the morning. Got 2 new towels. No words could explain my frustration.

Dear Dor, Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused by the air conditioning leak in your room. This is certainly not the experience we aim to provide, and I regret that our initial response did not resolve the issue for you. Please know that I have addressed your feedback with our maintenance team to ensure this is fully rectified and similar occurrences are prevented in the future. Your comfort is important to us, and I am sorry we fell short during your stay. We would love the opportunity to welcome you back and restore your faith in us with a much improved experience. Warm regards, Scott Grant General Manager Pullman Cairns International

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,010 评论 9.4/10 位置
  • 2,028 评论 7.7/10 房间
  • 1,923 评论 8.4/10 服务
  • 18 评论 6.8/10 上网
  • 716 评论 8/10 舒适度
  • 666 评论 7/10 氛围
  • 633 评论 6.5/10 清洁度
  • 538 评论 7.4/10 食物

支持方 Trustyou

我们在附近的其他酒店

我们位于 凯恩斯 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。