凯恩斯铂尔曼国际酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 3,516 评论

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凯恩斯铂尔曼国际酒店 - Image 1
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17 Abbott Street, 4870 凯恩斯, 澳大利亚

描述

酒店其他优惠

  • 这家标志性酒店地理位置优越，方便前往凯恩斯和大堡礁

  • Coco's 厨房和酒吧供应新鲜的当地海鲜和农产品

  • 屡获殊荣的 Vie-Spa 水疗中心，提供特色护理、按摩、面部护理，等等

  • 超过 3,000 平方米的活动空间，设有 11 间会议室，

我们的客房

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酒店位置

凯恩斯铂尔曼国际酒店

17 Abbott Street
4870 凯恩斯
澳大利亚

GPS:-16.924157, 145.779124

电话
传真 +61 7 4031 1465

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Coco's Kitchen + Bar

Coco's 餐厅供应各式国际菜肴 - 采用北昆士兰当地农产品精心打造的新鲜现代风味美食。Coco's 的夜间海鲜自助餐和周日早午餐在客人和当地人中备受欢迎。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  3,516 评论

TripAdvisor 评级  4.0/5  2,995 评论

卓越奖 2024

Great hotel

Tripadvisor 评级 5.0/5

Brian P 经 TripAdvisor 认证的评论

Comfortable spacious room with couch and balcony. AC was quiet as was the room. Lots of space for toiletries and suitcases.great shower and comfortable beds with lots of pillow choices. Located across from a casino and walking distance to harbour and restaurants. Good included breakfast. Italian restaurant next door was excellent . Ate there twice. Highly recommend.

Dear Brian, Thank you for your wonderful feedback! I’m delighted to hear you enjoyed the comfort and spaciousness of your room, as well as the amenities that made your stay even more enjoyable. It’s great to know the quiet air conditioning, ample storage, and comfortable bedding contributed to a restful visit. We’re glad our location was convenient for you to explore the casino, harbor, and nearby dining options—and it sounds like you found a favorite at the Italian restaurant next door! Thank you again for recommending us, and we look forward to welcoming you back for another fantastic stay. Warm regards, Scott Grant General Manager Pullman Cairns International

客房服务很消极

客户意见评级 2.0/5

匿名 朋友住宿 - 所有已确认评论

我们在晚上十点拨打客房服务电话，希望把房间内已经招虫子的水果芝士盘撤走（酒店送的欢迎礼），打了很久电话才有人接。告知我们客房服务已经下班，无法提供相关服务。

Dear Anran , Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I apologise that your amenity was like this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Nicole O' Leary Assistant Front Office Manager

Expectations down the drain.

Tripadvisor 评级 1.0/5

dor r 经 TripAdvisor 认证的评论

The aircondition drips are on the floor, part of the carpet soaked where it meets the tiles. I complained to reception and given another set of towels. Soaked up 2 towels and reported again about the drips in the morning. Got 2 new towels. No words could explain my frustration.

Dear Dor, Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused by the air conditioning leak in your room. This is certainly not the experience we aim to provide, and I regret that our initial response did not resolve the issue for you. Please know that I have addressed your feedback with our maintenance team to ensure this is fully rectified and similar occurrences are prevented in the future. Your comfort is important to us, and I am sorry we fell short during your stay. We would love the opportunity to welcome you back and restore your faith in us with a much improved experience. Warm regards, Scott Grant General Manager Pullman Cairns International

See above

Tripadvisor 评级 3.0/5

Corriena W 经 TripAdvisor 认证的评论

When you go into the Pullman reception area was clean, and decor was excellent. Staff were pleasant and helpful. But….. very disappointing with the room, extremely dated, no seating on the balcony. Fridge stocked with one kitkat and one mars bar, one can of sprite, Coca Cola and a few cans of other drinks. Which were not restocked. When mentioned on checking out we were informed that we were to let reception know to restock!!!!! Never had that before!!!!!! Hallway smelt of damp, carpet had green tape on, this was 15th floor. The plus side though excellent views of surrounding area. Pool area well kept on the grassed areas. But other area filthy, broken furniture and seems to a dumping ground! Pool itself nice size but looking into the pool itself areas where patchy and paint coming away. On checking out we informed the staff member and quite frankly she was not interested. She informed us that they were up to level 5 or 6 with the refurbishment. Quite frankly if we would have known that we would have gone elsewhere.

Dear Corriena, Thank you for sharing your detailed feedback. I am genuinely sorry that your experience did not live up to the standards we strive for at Pullman Cairns International. While I’m pleased to hear that you found our reception area welcoming and enjoyed the views from your room, it’s clear that other aspects of your stay fell short. Your observations regarding the dated room, limited minibar restocking, and the condition of the pool area are valuable, and I regret any inconvenience this caused. I apologize if our response during checkout did not address your concerns to your satisfaction; our team is here to ensure each guest feels valued and heard. We’re in the process of a multi-level refurbishment, as you mentioned, and I regret that this information was not more clearly communicated at the time of booking. Your feedback will guide us in improving both our facilities and guest communication. Thank you again for sharing your experience, and we hope to have the chance to provide a much-improved experience in the future. Warm regards, Scott Grant General Manager Pullman Cairns International

早餐不够丰富，其他都非常满意

客户意见评级 5.0/5

Huaxue 家庭住宿 - 所有已确认评论

客服工作人员，友好，温暖。给我非常好的旅行体验，下次还预订这家酒店

Dear Jiahua Z., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Nicole O' Leary Assistant Front Office Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,006 评论 9.4/10 位置
  • 2,030 评论 7.7/10 房间
  • 1,916 评论 8.4/10 服务
  • 16 评论 6.7/10 上网
  • 715 评论 7.9/10 舒适度
  • 669 评论 7/10 氛围
  • 631 评论 6.6/10 清洁度
  • 539 评论 7.4/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。