Mantra Coolangatta Beach 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 1 773

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Mantra Coolangatta Beach - Image 1
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88 Marine Parade, 4225 COOLANGATTA, Australia

Opis

O hotelu

  • Offers premium holiday accommodation in Coolangatta for couples and families

  • Spacious, self contained apartments each with a private balcony and most boasting ocean views

  • Keep active with our onsite gym & tennis courts. Afterwards, cool down in our resort pool

  • Located beside the beach, providing direct access to a number of popular bars and restaurants

  • After a day on the waves at the beach, cook up a storm using our onsite BBQ facilities

Nasze pokoje

Studio

Studio Room

Zdjęcie nieumowne

  • 2 os. maks.
  • 40 m² / 430 sq ft
  • Pościel 1 x Łóżko queen-size
  • Widoki: Od strony podwórza

Lokalizacja hotelu

Mantra Coolangatta Beach

88 Marine Parade
4225 COOLANGATTA
Australia

Pozycja GPS:-28.167846, 153.539853

Telefon
Faks +61 7 5506 8888

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Całkowity zakaz palenia na terenie całego obiektu

Basen

Zdjęcie nieumowne

Mantra Coolangatta Beach has an outdoor pool (heated throughout spring and summer), so make time to take a dip and then kick back and relax on a sun lounge poolside.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 1 773

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 932

Certyfikat Doskonałości 2024

Dream holiday

Ocena na stronie TripAdvisor 5.0/5

Kath M Opinia zatwierdzona w TripAdvisor

Wonderful 4 nights from the moment we arrived. Greeted by friendly, polite and helpful staff. We were fortunate to be upgraded from a 1 bed ocean view to a 2 bed ocean view. Wonderful to lie in bed and whale watch. Apartments were very well equipped and excellent position opposite beach.

Wonderful 7 night stay

Ocena na stronie TripAdvisor 5.0/5

Graham S Opinia zatwierdzona w TripAdvisor

We still love it here and have been coming for 17 years for 1 to 3 weeks in June or July. The view is fantastic and the apartment spacious clean and near many cafes and restaurants. We have a great shower and washing machine and dryer. It is nice to have 2 TV's and the bed is comfortable. The staff are very friendly and helpful.

Dear D9733LRGrahams, Thank you so much for your wonderful review and for being such loyal guests of Mantra Coolangatta Beach for the past 17 years! We are thrilled to hear that you continue to love your stays with us and that you had a fantastic 7-night visit recently. It's fantastic to know that you enjoyed the fantastic view from your apartment and found it spacious, clean, and well-equipped with amenities like a great shower, washing machine, and dryer. We're delighted that our location near many cafes and restaurants added to the convenience and enjoyment of your stay. We appreciate your kind words about our friendly and helpful staff. Providing exceptional service is always our goal, and we are pleased that our team made your stay even more enjoyable. Thank you once again for your continued loyalty and for sharing your experience. We look forward to welcoming you back for many more memorable stays at Mantra Coolangatta Beach! Warm regards, Thomas Luck General Manager

Amazing

Ocena na stronie TripAdvisor 5.0/5

Liza M Opinia zatwierdzona w TripAdvisor

We had a beautiful time there. Our view was incredible on Level 14. Everything was within walking distance. Shopping and restaurants were at our door. We will definitely be back soon. Thank you again to the beautiful staff that were very welcoming.

Dear lizamG9085IG, Thank you for your amazing review of Mantra Coolangatta Beach! We are delighted to hear that you had a beautiful time during your stay with us. It's wonderful to know that you enjoyed the incredible view from Level 14 and that everything you needed was within walking distance, including shopping and restaurants right at your doorstep. We are thrilled that you plan to return soon and appreciate your kind words about our welcoming staff. Providing exceptional service is always our priority, and we are pleased that our team contributed to making your stay memorable. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mantra Coolangatta Beach for another fantastic experience! Warm regards, Thomas Luck General Manager

Disappointed stay.

Ocena na stronie TripAdvisor 3.0/5

Phil H Rodziny - Opinia zatwierdzona w TripAdvisor

Great helpful staff but disappointing property as each room is privately owned the standards are hit and miss. One room was good another was very poor. It had the dirtiest carpet I have seen in a hotel room and not everything worked as it is up to the owner of the property as to how they present it for rental. Mantra need to enforce standards or not rent the room out as it is a very poor and disappointing reflection on their brand.

Dear Phil H, Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our helpful staff, but we are genuinely sorry to hear about the disappointments you encountered during your stay. We understand your concerns about the variability in room standards, as each room at Mantra Coolangatta Beach is privately owned and managed. We apologize for the issues you experienced with the cleanliness of the carpet and the functionality of certain amenities. This is certainly not reflective of the high standards we strive to maintain. We generally conduct professional carpet cleaning services quarterly in our apartments, and have flagged this unit to be completed this week. Your feedback regarding the enforcement of standards is valuable to us, and we will review our processes to ensure that all rooms meet the expectations of our guests. Your comfort and satisfaction are important to us, and we regret that we fell short on this occasion. We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Warm regards, Thomas Luck General Manager

Great Location ....but....

Ocena na stronie TripAdvisor 3.0/5

Kathryn R Opinia zatwierdzona w TripAdvisor

The Location was excellent however we were unaware that the Motel did NOT clean the rooms/change the towels/empty bins etc unless you stay 8 nights (if you do they do it after 4 nights). We were made aware of this by a little handout at arrival - it was not written on the website. The website said there would be a ""Professional Clean''. We stayed 5 nights. After 3 nights I asked for a bin empty and dry towels at Reception. I was offered a bin liner to do it myself . We paid FULL asking price for the room. They did empty ONE bin and change the towels however Reception did not seem pleased that I asked. (We had not read the 5 font bit about the 8 days at that point...which would not have mattered anyway because good guest service is good guest service whether 1 day or 8) The towels were small and meagre so remained wet and needed changing. I guess I could have washed and dried them myself however NOT when, as mentioned, I was paying FULL asking price. The security parking was NOT secure - the roller gates did not close. Apparently there was a broken ''bit'' (reception said) . We were there 5 nights and they were not fixed- leaving the underground carparking area completely open for anyone to stroll in. The Secure Parking was one of the ''selling points''. Mantra also appears to upsell scented candles. There was one burning at the reception desk. I mentioned a number of times that it was overwhelming and unpleasant - we had the room behind reception. They did nothing. There was a naked flame on the high reception desk. Hair length. So dangerous and stinky. Also - terrible water pressure in the shower, with hard to use consumables. The pump tops were tiny and didn't pump well Overall OK - however with a few tweaks in attitude and cleanliness/service it could be perfect. All of the above would not be worth comment but for the website and brand 'hype' and image. We expected more and were disappointed when the ''press'' did not match the reality - for the $$$$

Dear J8092SZkathyr, Thank you for sharing your feedback regarding your recent stay at Mantra Coolangatta Beach. While we're pleased to hear you enjoyed our excellent location, we regret that your experience did not fully meet your expectations in other aspects. We apologize for any confusion regarding our housekeeping policy, which is detailed in our arrival handout but may not have been adequately highlighted on our website. We understand your frustration with the inconvenience this caused during your five-night stay. Rest assured, we appreciate your feedback and will review how this information is communicated to ensure it is clearer for future guests. Regarding the issues with towel changes and room amenities, we apologize for any inconvenience caused. It is always our aim to provide prompt and efficient service, regardless of the length of stay, and we regret if this was not your experience. Your comments about the parking security and the scented candles have been duly noted, and we will address these concerns with our team to ensure a safer and more pleasant environment for all our guests. We apologize for the challenges you encountered with the water pressure and the usability of consumables in the shower. Your comments are valuable to us as we continuously strive to improve our facilities and services. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay. Best regards, Thomas Luck General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 1 094 Liczba opinii 7.6/10 Pokój
  • 714 Liczba opinii 9.2/10 Obsługa
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  • 368 Liczba opinii 6.5/10 Czystość
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  • 7 Liczba opinii 9.6/10 Napoje

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