BreakFree Diamond Beach Broadbeach

5 months ago we booked and paid in full ($1200) for a 3 bedroom apt from 14-18 Nov. BAM! The $ were deducted straight off our credit card. 3 days before our arrival we receive an email stating we have been downgraded to 2 x2bedroom apts and an extra $620 is required to cover the 2nd apartment. How rude! The lame excuse given was that the resort was overbooked so our booking had to be amended….not you would call good customer service. This holiday was a family get together and our 4 rooms were scattered over the complex despite several requests months before our arrival dates for us to be near each other. Bottom line, after contacting senior Management at Acoll they graciously waived the 2 nd fee of $620 for the second 2 bedroom apartment - however their entire attitude was that. “We can change the booking and you have to accept this”. Totally unprofessional on all levels. Also they claim they were booked solid - which wasn’t true and the main pool was out of service for 4 of the 5 days we were there as they were undertaking pool maintenance. We will definitely “break free” from this chain of resorts- Your organisation -in this instance - showed total disrespect and contempt towards us (your paying customers) and we will definitely not ever visit your resorts again and will duly inform ALL of our family and friends of your rude and unprofessional behaviour towards us. Also the Wi Fi is not free and very expensive.

Once upon a time it was lovely! Needs a paint and the decks need major cleaning Wouldn’t want to sit outside and eat breakfast Beds need new mattresses! Good pool However loads of people in it who weren’t staying at resort

Don’t stay here until the mould issues are rectified and the quality of the beds, bedding, and cutout match the high price. The pool and kids area playground are great for kids though. There’s no restaurant or food onsite. Restaurants are a few blocks walk away.

Arrived at 2pm (check in time) and room was not ready until an hour later. Simply not good enough. The receptionist was apologetic. The space in the 3 b/r was huge but the unit is very tired & needs a facelift.

My 3 bedroom apartment is very spacious and clean, however the seal of the windows are not tight enough so we were very cold at night in the middle of winter as we can feel the cold wind entering our rooms through windows. Some of us ended up sleeping in the living room which had the only heater in the whole apartment. Beddings are very comfortable, kitchen are well equipped and there is even a heated pool. I will give this a 5-stars rating if the rooms are not so cold and come with heaters in rooms.