BreakFree Diamond Beach Broadbeach

BreakFree Diamond Beach Broadbeach

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 761

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O hotelu

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 500m to Pacific Fair (Shops)

  • 50m to Public Transport

  • Close to Resuarants and cafes in Broadbeach Area

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

Pozycja GPS:-28.036189, 153.434223

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Wi-Fi

Nasze pokoje

A fantastic Gold Coast holiday awaits you in affordable self-contained 1, 2 or 3 Bedroom Apartments set amongst tropical gardens. The apartments have everything you'll need for your stay, with a fully equipped kitchen, comfortable living area, cable TV, and a large private balcony to relax on after a hard day at the beach.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 761

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 787

Total disregard for our booking! POOR customer service

Ocena na stronie TripAdvisor 3.0/5

Vietnamexplorer Rodziny - Opinia zatwierdzona w TripAdvisor

5 months ago we booked and paid in full ($1200) for a 3 bedroom apt from 14-18 Nov. BAM! The $ were deducted straight off our credit card. 3 days before our arrival we receive an email stating we have been downgraded to 2 x2bedroom apts and an extra $620 is required to cover the 2nd apartment. How rude! The lame excuse given was that the resort was overbooked so our booking had to be amended….not you would call good customer service. This holiday was a family get together and our 4 rooms were scattered over the complex despite several requests months before our arrival dates for us to be near each other. Bottom line, after contacting senior Management at Acoll they graciously waived the 2 nd fee of $620 for the second 2 bedroom apartment - however their entire attitude was that. “We can change the booking and you have to accept this”. Totally unprofessional on all levels. Also they claim they were booked solid - which wasn’t true and the main pool was out of service for 4 of the 5 days we were there as they were undertaking pool maintenance. We will definitely “break free” from this chain of resorts- Your organisation -in this instance - showed total disrespect and contempt towards us (your paying customers) and we will definitely not ever visit your resorts again and will duly inform ALL of our family and friends of your rude and unprofessional behaviour towards us. Also the Wi Fi is not free and very expensive.

Diamond break free resort

Ocena na stronie TripAdvisor 2.0/5

Kimkosta1 Rodziny - Opinia zatwierdzona w TripAdvisor

Once upon a time it was lovely! Needs a paint and the decks need major cleaning Wouldn’t want to sit outside and eat breakfast Beds need new mattresses! Good pool However loads of people in it who weren’t staying at resort

Mouldy and cheap

Ocena na stronie TripAdvisor 2.0/5

hellojoshwithers Rodziny - Opinia zatwierdzona w TripAdvisor

Don’t stay here until the mould issues are rectified and the quality of the beds, bedding, and cutout match the high price. The pool and kids area playground are great for kids though. There’s no restaurant or food onsite. Restaurants are a few blocks walk away.

Very tired decor. Good location.

Ocena na stronie TripAdvisor 3.0/5

Puppe_dolly Rodziny - Opinia zatwierdzona w TripAdvisor

Arrived at 2pm (check in time) and room was not ready until an hour later. Simply not good enough. The receptionist was apologetic. The space in the 3 b/r was huge but the unit is very tired & needs a facelift.

Kia Ora Puppe_dolly,, Thank you for your feedback, I'm sorry that there were some elements that did not meet your expectations, we team are working hard to ensure any further instances are avoided, Thank you again for your feedback and we look forward to hosting you again in the near future Kind Regards

Heated pool, very cold room at night during winter

Ocena na stronie TripAdvisor 4.0/5

Caddilac89 Friends getaway - Opinia zatwierdzona w TripAdvisor

My 3 bedroom apartment is very spacious and clean, however the seal of the windows are not tight enough so we were very cold at night in the middle of winter as we can feel the cold wind entering our rooms through windows. Some of us ended up sleeping in the living room which had the only heater in the whole apartment. Beddings are very comfortable, kitchen are well equipped and there is even a heated pool. I will give this a 5-stars rating if the rooms are not so cold and come with heaters in rooms.

Kia Ora Caddilac89, Thank you for your feedback, I'm sorry that there where some elements that did not meet your expectations, I have raised this with our maintenance department to ensure this is remedied, Thank you again for your feedback and we look forward to hosting you again in the near future Kind Regards

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 291 Liczba opinii 9.7/10 Lokalizacja
  • 541 Liczba opinii 4.6/10 Pokój
  • 164 Liczba opinii 7.7/10 Obsługa
  • 19 Liczba opinii 6.2/10 Internet
  • 319 Liczba opinii 9.4/10 basen
  • 271 Liczba opinii 2.3/10 Czystość
  • 222 Liczba opinii 5/10 Komfort
  • 154 Liczba opinii 4.3/10 Klimat

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