Mantra on Salt Beach Kingscliff 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 2 639

Mantra on Salt Beach Kingscliff - Image 1
Mantra on Salt Beach Kingscliff - Image 2
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Mantra on Salt Beach Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Opis

O hotelu

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Nasze pokoje

Lokalizacja hotelu

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

Pozycja GPS:-28.277662, 153.577553

Telefon
Faks +61 2 6670 5111

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 2 639

Ocena TripAdvisor  4.1/5  Liczba opinii: 4 638

Disappointing Resort

Ocena na stronie TripAdvisor 3.0/5

Val R Couples - Opinia zatwierdzona w TripAdvisor

We were so disappointed to see what could be an amazing resort so grubby and in need of a good update. First impression of rusty furniture in reception not a good look. Throughout our stay we had quite a few issues both with the property and our apartment. Please put pillow protectors on your stained pillows

NO COMPASSION

Ocena na stronie TripAdvisor 1.0/5

moniquef865 Solo travel - Opinia zatwierdzona w TripAdvisor

My dad was in palliative care at Tweed hospital and my daughter wanted to visit him from NZ there was NO free cancellation option at this place, so I booked her in here as close to hospital! My daughter is disabled and could not drive . In the meantime my dad got moved to Murillimbah palliative care ward there so had to cancel this booking and get her accommodation at Murillimbah as once again she Cannot drive! I explained to management at Mantra TO NO AVAIL😡

Beware - Photos are for illustrative purposes only and management just don’t care about customers or the property.

Ocena na stronie TripAdvisor 1.0/5

N G Opinia zatwierdzona w TripAdvisor

Let down. I’ve been coming to Mantra since early 2000s with my parents and siblings and more recently with my own family but the experience over the Xmas / new year period really let a bad impression and now consider other options (our prior stay was just in September 2024) Upon check in we had a very warm room as it had a failed aircon unit in the middle of summer. We have the same split system at home and it doesn’t blow warm air on the lowest setting. After an 8 hour drive we spend the first night in the middle of summer and 38c with no a/c and no sleep. Without the staff even looking at the air con we were told there was nothing wrong and no other rooms available. Staff never attempted to look into the issue as soon as it was mentioned upon checking into the hotel and room. Reception staff generally need to loose the attitude as they seem to think we we are the idiots that didn’t know how to work the air con. The following morning the young man at reception said he went to the room whilst we were at breakfast and said it was working fine and blowing air. Luckily I was there later when the technician attended… who confirmed our diagnosis. It was like the staff tried so hard to not relocate us and really why do they even care it makes no difference to them. The new room had great aircon BUT IT needed a clean as beer bottles were under the sofa bed and the bed sheets had handwriting on them. See pics No pool towels on some days or we were told to hold onto them all day. There is an inconsistency with some staff not caring how many pool towels you request and then the next day you are almost interrogated before being given pool towels. Even one day a staff member checking my Accor card details. ACCOR PLUS MEMBERS BEWARE they also don’t care whatsoever about room upgrades or drinks to members as we are long time gold members and were put in a room on the ground floor facing west in the summer heat looking at the car park and at the furthest end of the resort. My first email to the hotel was on the 1/1/25 upon checking in about the inability to move rooms because of the faulty aircon. Several emails later and the hotel have still not responded. That alone shows there is no care.

Thank you for taking the time to tell us about your experience at Mantra on Salt Kingscliff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Ocean view room overlooking carpark

Ocena na stronie TripAdvisor 2.0/5

Belindaab12 Opinia zatwierdzona w TripAdvisor

We planned a family getaway to Mantra, Kingscliff, and treated ourselves to the 2-Bedroom Ocean Spa Suite with “guaranteed ocean views from the balcony; amazing views,” as stated on their website. Our amazing view from our balcony was overlooking the noisy carpark. The room looked a bit tired, too. Not recommended.

Dear Belinda, Thank you for providing feedback on your recent stay. We regret you were let down by this experience. Your comments have been passed to the relevant management team. We'd love any opportunity to make up for this in future, so please reach out should you chose to return.

Resort good, room not so.

Ocena na stronie TripAdvisor 3.0/5

lisamA1458NX Couples - Opinia zatwierdzona w TripAdvisor

The main resort area and pool are great, clean well maintained, airy and welcoming. Staff were all professional and pleasant. Unfortunately the ocean view room, afforded a glimpse of the sea. Lamp was broken and moldy, tiny wardrobe, room was very small.

Dear Lisa, I am happy to hear that you found our staff were professional and pleasant. I will pass this lovely feedback on. Thank you for letting us know your concerns in relation to the rooms. We continuously work towards maintaining high standards for our guest and your comments have been discussed with the management team. We'd love to see you again some time for an even better experience.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 186 Liczba opinii 9.4/10 Lokalizacja
  • 1 928 Liczba opinii 5.4/10 Pokój
  • 1 066 Liczba opinii 6.3/10 Obsługa
  • 82 Liczba opinii 3.3/10 Internet
  • 807 Liczba opinii 4.9/10 Komfort
  • 783 Liczba opinii 5.2/10 Udogodnienia
  • 703 Liczba opinii 4.1/10 Czystość
  • 538 Liczba opinii 8.6/10 basen

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Kingscliff - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.