We celebrated our 15year anniversary and were looking for a location that could provide relaxation and romance. This hotel did not disappoint. All aspects of the hotel, services and facilities were fantastic. The spa was also a great experience. Great inclusions/activities. The food at the restaurant was of the highest quality and absolutely delicious. A big thank you to all the staff. While this was our first stay, it definitely won't be our last!

First time staying at the Reef House and wont be the last. have already rebooked for end of January .Loved everything , staff wonderful, pools fantastic as was the food. Slight problem with room cleaning that was rectified quickly . Loved the extras, canapes and cocktails as well as the cocktail making classes. nothing bad to say :-)

It’s was a wonderful experience thank you We could not be happier with the amazing team you have. And not to mention the rooms where spotless I will be definitely be booking a few nights here in the future

We stayed for 3 nights as part of our road trip from Ipswich to celebrate my wife’s 60th birthday. We had a room at the front overlooking the sea. We enjoyed the pools, afternoon canapés and punch as well as the water fitness session. It’s also a great location with lots of food options around and Cedric we very welcoming and helpful. In terms of areas for improvement the menu at the restaurant was a bit limited, my wife and I booked for the cocktail making session but they did not have our details so my wife missed out. We were on the ground floor and were concerned about privacy.

We have stayed at this hotel every year for the past 15 years and have seen many changes .... some good, some not so good. While we once again loved our stay there were a few disappointing lapses in the maintenance of the hotel. The grounds and gardens were showing signs of neglect ... dead branches, plants and vines. There was also dropped flowers, leaves etc and with the rain fall that us usual at this time of year they became slimy making it quite dangerous. I actually nearly slipped over a couple of times. On previous visits there was a grounds person who cleaned these up every morning, the grounds were just not up to their beautiful standard. Apparently there maintenance has been contracted out now, certainly seems to be a drop in the appearance. I do understand that Covid has had a dramatic effect on hotels and at The Reef House this is also apparent with the quality of the food in the restaurant. Of course there are no buffets now and meals have to be ordered but the standard of the food at breakfast was disappointing. With the cost of rooms at this resort you would expect better. Having said all this it is still the best place to stay in Palm Cove, we were made to feel very special being return guests, the staff are amazing and we will definitely continue to stay there and recommend it.