Breakfree On Clarence

The actual stay was at the Mantra on Kent due to the Breakfree on Clarence being closed . I have stayed at this hotel before , It was a pleasure to return . The hotel commands an enviable position in the CBD , close to everything, the rooms are large and very comfortable , the brand new iron was a treat to use. I personally think that it's the staff that "make or break" a stay at any hotel , regardless of "Stars" . My experience started with a true Professional , Mr S Gupta from the Mantra at Parramatta , whom took control of my 3 x 2 night stays after the Breakfree on Clarence was closed and then made new bookings for me at the Mantra on Kent . I spoke to this gentleman personally on his private phone and I must add that it was on his own time , out of working hours , and he assured me that he would take care of everything and for me not to worry. To Mr S Gupta , Thankyou ! a true Professional & a gentleman ! . I must mention some of the exceptional staff at the Mantra on Kent all of them made me feel very welcome an valued , they truly are the "shining Stars " of this Hotel , Jerome - night Auditor , Eufemia Macri - Front Office Manager , Stella Marie Ong - Assistant Manager and all the other reception staff , Thanking all you for a very pleasant stay indeed !!

Booked in to stay a number of weeks ago. Called the day before to see if I could drop a bag off early and was told that the place is closed down at the moment. No one bothered to call me or message me to let me know. Was told someone should have called me about alternative accommodation being found for me but no one could tell me anything about it. Had to find alternative accommodation at the last minute.

I picked this hotel based on location and proximity for my city meetings. I was rather disappointed that it was more "budget" than I expected. The room had no table/desk/place to put things or even a chair to sit on. While the bed was reasonably comfortable it was a narrow single bed only. TV was poor on reception, sound and picture kept flicking on and off. There was tea/coffee facilities, good hanging space and a safe in the cupboard so not totally lacking in facilities but less than I expected for a 4 night business stay.

Very satisfied with the accommodation. All amenities worked well, great aircon and heating. Loved having high pressure in the shower but a little disappointed that the recently renovated bathroom had lots of mould. Damp/musty smell in room when first entered probably because carpets are in need of an upgrade. Great room size perfect for our short break. No noise from surrounding venues or neighbouring rooms which was pleasing. Perfect location, close to public transport and tourist venues.

I had read a lot of reviews before we came and I was quite worried... but the hotel was actually great. The staff were so friendly and let us check in at 930 when we assumed we would have to leave our bags. We had the suite and it was great that the king bed was in a separate room - we could close the door etc. The linen was good - but not enough pillows and the general room was tired - poor carpet etc (stains) but it was still a great budget option for our group. Fantastic for shopping, walking, harbour and HAMILTON!