FV Brisbane by Peppers 4 gwiazdki

Ocena klientów (Ocena ALL) 3.7/5 Liczba opinii: 1 193

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191 Brunswick Street, 4006 FORTITUDE VALLEY, Australia

Opis

O hotelu

  • Enjoy uninterrupted views of Brisbane River and CBD while having a drink by the pool

  • Level up your movie nights with our onsite, luxe cinema; available for use during your stay

  • Outdoor garden, entertainment and BBQ areas are at your hand when you stay with us

  • When you stay with us, you are close to upmarket shopping, dining and entertainment areas

  • For your convenience, we offer onsite parking and a 24 hour reception desk

Nasze pokoje

Apartament

The Fortitude Suite

  • 3 os. maks.
  • Pościel 1 x Łóżko king-size

Lokalizacja hotelu

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

Pozycja GPS:-27.456174, 153.031901

Telefon
Faks +61 7 3118 9198

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

Basen

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.7/5  Liczba opinii: 1 193

Ocena TripAdvisor  3.5/5  Liczba opinii: 593

Is this really a Pepper's?? Just wow bad

Ocena na stronie TripAdvisor 1.0/5

Andr3wM Opinia zatwierdzona w TripAdvisor

Located just up from a strip club. 3 ambulances working on a drug overdose outside on arrival. Watched a drunken fight at the hotel's 6th floor pool, which is the one they recommended for a swim with kids. Room layout truly weird - needed to step over the bed side table to get into the ensuite bathroom. Parking at this hotel is a nightmare. And lastly, did a room check on departure and discovered someone's soiled undies under my bed. All in a 2 night stay.

Dear Andr2wM, Thank you for sharing your feedback about your recent stay. I am genuinely sorry to hear about the challenges you faced, as this is not the experience we aim to provide. I understand that incidents outside the property can be unsettling, and I regret that this impacted your arrival. The situation at our pool is equally disappointing, and I will be working closely with our team to ensure the space remains a welcoming and family-friendly environment. Your concerns about the room layout and parking are noted, and I apologise for any inconvenience this caused. The cleanliness issue you highlighted is unacceptable, and I’ve addressed this with our housekeeping team to ensure higher standards are maintained moving forward. We value your feedback, as it helps us identify areas where we need to improve. I hope your next stay with us, or at another Peppers property, reflects the high standards we are known for. Kind regards, Dolores Cufi Front Office Manager FV by Peppers

Not great place to stay

Ocena na stronie TripAdvisor 2.0/5

Christina B Opinia zatwierdzona w TripAdvisor

Didn’t sleep a wink there was so much light in the bedroom it was like day all night! The room was also pretty basic with a bathroom that you need to navigate around furniture in the night to get to. Considering this was a delux room, this was pretty disappointing

Dear Christina, Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. Thank you for your feedback, and I’m truly sorry that your stay wasn’t as comfortable as expected. It’s disappointing to hear that the room layout and lighting impacted your sleep and ease of moving around at night. Our goal at FV by Peppers is to offer a relaxing, high-quality experience, especially in our deluxe rooms, so it’s concerning that your room didn’t meet these expectations. We’ll be reviewing both the lighting and layout to better understand how we can improve. If you decide to stay with us again, please reach out, and we’d be more than happy to assist with a room that better suits your preferences. Thank you again for bringing this to our attention. Sincerely, Guest Service Agent

Don’t stay here

Ocena na stronie TripAdvisor 1.0/5

Dolly K Opinia zatwierdzona w TripAdvisor

The hotel had a faulty hairdryer in the room and I had no idea. I used the hairdryer not knowing that there was two live wires bare. I ended up getting electrocuted and had a current throughout my body. Luckily I quickly realised and let go of the hairdryer. My wrist was burnt. I then went to check out and I mentioned it at the front desk. There was little response but that the manager would call me back. I received a call from the manager (Deepika) who confirmed that she saw the faulty hairdryer and asked if I was ok. I told her the situation and she said that she will file an incident report and the most she could do is give a refund for $70. Is my life only worth that much? I almost died if there was water or if I held on to it much longer. I’m so disheartened by the reaction of this hotel and no one has called me back to apologise. Really ? I can’t believe this lack of hospitality in the hospitality industry!

Dear Excursion102212, I am truly sorry to hear about your experience during your stay at FV by Peppers. What you’ve described is deeply concerning, and I want to assure you that the safety and well-being of our guests are our highest priorities. I understand our General Manager has reached out to you directly regarding this incident, but I still want to personally apologise for what you went through. I can’t begin to imagine how distressing this must have been for you, and I deeply regret that we left you feeling unsupported. Situations like this are taken extremely seriously, and I want to assure you we are reviewing the matter thoroughly to ensure something like this doesn’t happen again. I’m very sorry for the pain and frustration this has caused and for any way in which our response made you feel undervalued. Thank you for bringing this to our attention, and once again, please accept my sincerest apologies. Kind regards, Dolores Cufi Front Office Manager FV by Peppers

Apartments not luxury hotel

Ocena na stronie TripAdvisor 1.0/5

therese m Couples - Opinia zatwierdzona w TripAdvisor

No what we expected - this is an apartment not a luxury hotel. Room was 2 buildings and 2 lift trips away from reception. No pool towels provided. Pool on roof of a different building - shared with residents having large birthday parties in the pool area: This is not an Accor standard hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. Thank you for your feedback, and I’m sorry to hear that your stay didn’t meet your expectations. At FV by Peppers, we aim to deliver a high standard of comfort and service, and it’s disappointing that elements of your experience fell short. We understand the importance of convenient access, and I apologize for any inconvenience caused by the building layout and pool accessibility. Your comments about pool towels and the pool environment are also noted. We will look into these aspects to ensure a more seamless experience for our guests. Thank you again for sharing your thoughts, as it helps us work toward a better experience for all. Sincerely, Guest Service Agent

Ok but could be refined

Ocena na stronie TripAdvisor 3.0/5

redpantz Opinia zatwierdzona w TripAdvisor

New building and great view at night but for $500/night slightly surprised not to have room cleaned daily (was probably in the fine print). Space is quite tight and balcony is not really a balcony (more of a glass room with some smallish opening windows). Sofas were a bit stained and dishwasher didn’t really clean so we ended up doing a lot of handwashing but with no running hot water in the kitchen. Staff all friendly and helpful when asked. Confusing entrances, a number of guests seemed lost finding the correct building, lift, reception, pool etc. Overall ok but could be refined a bit for families.

Dear Guest, Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers Thank you for sharing your experience with us. I’m glad to hear you enjoyed the night views and that our staff were helpful during your stay. However, I’m sorry to hear that some aspects fell short of your expectations. We appreciate your feedback regarding housekeeping, the room setup, and amenities like the dishwasher and hot water, as these are certainly areas we want to ensure meet our standards. The building layout can be a bit complex, and I understand how that might have felt confusing, especially when travelling with family. We’ll take your comments on board as we continue refining our guest experience. Thank you once again for your valuable feedback, and we hope to welcome you back to FV by Peppers in the future for a smoother stay. Sincerely, Guest Service Agent

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 439 Liczba opinii 7.4/10 Lokalizacja
  • 840 Liczba opinii 6.1/10 Pokój
  • 572 Liczba opinii 6.3/10 Obsługa
  • 13 Liczba opinii 3.3/10 Internet
  • 360 Liczba opinii 3.4/10 Czystość
  • 334 Liczba opinii 4.5/10 Udogodnienia
  • 301 Liczba opinii 4.9/10 Komfort
  • 166 Liczba opinii 7.2/10 basen

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