FV Brisbane by Peppers

Informacja

FV Brisbane by Peppers

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 1 076

hotel certyfikowany ALLSAFE

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Opis

O hotelu

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Unique U-shape pool, outdoor lounges, gymnasium and yoga studio.

  • On-Site Restaurant & Bar, La Costa Bar.

  • Close to shopping, restaurants, galleries and theatres.

  • 24-Hour reception and parking available.

Lokalizacja hotelu

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

  • Samolotem

    BRISBANE INTERNATIONAL AIRPORT W 13km / 8 mil - Płatne transport

Pozycja GPS:-27.456174, 153.031901

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Transfer
  • Restauracja
  • Wi-Fi
  • Bar

Nasze pokoje

FV by Peppers offers stunning, luxuriously designed apartments all self-contained with a full kitchen and balcony, complemented by all the Peppers touches you know and love including complimentary Wifi and in-room movies. FV by Peppers offers travellers a refined sanctuary on the edge of 'The Valley', Brisbane's always colourful, always vibrant inner city entertainment precinct.

Opinie naszych gości

Opinie gości dotyczące hotelu
FV Brisbane by Peppers

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.0/5  Liczba opinii: 1 076

Ocena TripAdvisor  4.0/5  Liczba opinii: 474

The faulty towers of accor

Ocena na stronie TripAdvisor 1.0/5

sc3333x Opinia zatwierdzona w TripAdvisor

Do yourself a Favour do not stay at this hotel - there are many other great Accor hotels in the area. Ive have 2 bad experience at this hotel - broken promises, ineffective management, etc. Also there is a reason why they need uniform security patrolling the internal common area and pool areas

Beautiful property but a few issues ....

Ocena na stronie TripAdvisor 3.0/5

lannycal Opinia zatwierdzona w TripAdvisor

Great room and good value for money. Amazing pool area! Very slow check in .... and even slower check out Parking at $45 per night seems ridiculous but was offered $30 per night in a neighbouring shopping centre car park (which at night time felt unsafe) Given all this I would choose to stay again except the room in Forresters Hall on the Friday night was as if I was sleeping in the nightclub across the road! Feedback to hotel staff went unanswered ... I'd say no staff member has experienced the noise themselves as there is no way they would subject a guest to it and say it was acceptable :-(

Dear lannycal, Thank you for choosing FV by Peppers for your recent stay in Brisbane. It is great to read that you enjoyed your stay and found it good value for money. We appreciate the feedback you've provided regarding your stay as it provides an invaluable tool we are able to utilise to improve our service for our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards, Matthew Knight General Manager

Overnight stay

Ocena na stronie TripAdvisor 1.0/5

LamboBrisbane Opinia zatwierdzona w TripAdvisor

Was generally disappointed with the level of accommodation for the price we paid for a 2 bedroom apartment. Poor layout of room. View was of the adjacent roof of the adult shop below. Probably will not return to this hotel. Parking and drop off along Brunswick street is also ridiculous.

Dear LamboBrisbane, Thank you for choosing FV by Peppers for your recent stay in Brisbane. It is disappointing that you did not enjoy your stay with us – please allow me to express my sincerest apologies. I appreciate the time you've taken to share your experience. At FV by Peppers, we strive to provide excellent experiences for all of our guests, but it appears that this time we have fallen short. I would like to understand your concerns better and ensure improvements are being made. As I ask you to contact me directly, please be assured that we take your feedback seriously and will address the concerns you have mentioned. We appreciate your sharing your concerns, and I look forward to discussing this further. Kind Regards, Matthew Knight General Manager

disappointing

Ocena na stronie TripAdvisor 2.0/5

iploy Opinia zatwierdzona w TripAdvisor

error on system. booked but received a phone call from peppers, apparently hotel was full. got told theyll transfer me to another hotel. few hrs later, i rang the hotel i was supposed to be transferred to, just to double check and apparently they didnt get a call. had few more calls to peppers, got told different hotel now,other one was full too. they will arrange transfer. rang peppers again to double check, apparently i just needed to head out to mantra and theyll know. got to mantra, staff had no clue what i was talking about. no one rang them from peppers. thank god mantra staff were amazing. i usually head to accor hotels because of great experiences from mercure and novotel darwin and mantra brisbane. i guess some hotels dont really value gold members much. will just stick to mercure, novotel and mantra.

Hi iploy, Thank you for the feedback from your recent stay with us and please accept my sincere apologies for the issues you experienced with this reservation. It is unfortunate we became overbooked due to a system error and our team worked as quickly as possible to have you relocated to one of our sister properties. Sadly this booked out during this process and a 3rd option was required. I am unsure why this was not clearly communicated and will investigate this further with our team. I am glad to hear the staff at Mantra were able to sort this out quickly and were amazing during your stay. Once again please accept my apoliogies for this concern and I would be happy to discuss this further. Kind regards Matthew Knight General Manager

Won't stay again

Ocena na stronie TripAdvisor 2.0/5

Nawaf F Opinia zatwierdzona w TripAdvisor

Won't stay in hotel again. Found cockroach in room on day of check-in. Requested room cleaned and serviced the next day but it didn't happen. Staff in check in counter were professional and nice but wouldn't recomend to stay there again. I didn't even get my full Accor point

Hi Nawaf F. Thank you for taking the time to provide your feedback from your stay with us earlier this month and please accept my sincere apologies for the issues you raise. I have tried to call to discuss this in person and am available should you wish to touch base. This feedback has also been passed onto our team to review our processes and ensure our guests requests are fulfiled each and every time. Once again please accept my apologies and we do hope you will give us another chance to serve you better in the near future. Kind regards Matthew Knight General Manager

Great accommodation in excellent location

Ocena na stronie TripAdvisor 4.0/5

Mel M Opinia zatwierdzona w TripAdvisor

Amazing hotel in awesome location Beautiful furnishings and good service Issues with valet parking-what a nightmare!! There is only room for 2 cars and if they are being used there is literally no where to safely drop off let alone park! Please sort this out as it’s a safety issue not to mention inconvenient for $45!! Additionally please try and promote an acceptable dress code for guests in the foyer-A bikini clad lass taking up her own luggage is not a good look for this caliber of hotel-it’s not like it’s on the coast! Perhaps me showing my age??? Would definitely stay there again-the infinity pool is incredible and the hotel is visually stunning especially in heritage section.

Hi Mel M, Thank you for taking the time to share your review! I'm pleased to read you enjoyed your room, as well as making use of our stunning rooftop pool. For future stays, please feel free to call ahead and our team will be happy to meet you on Alfred St and assist with your luggage and valet should you feel uncomfortable or unable to find a park in our loading area on Brunswick St. We are always happy to assist where necessary to ensure you feel comfortable at all times. I look forward to welcoming you back again in future. Kind regards, Jacob

Najnowsze opinie: 20

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