BreakFree Aanuka Beach Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 1,663 reviews

BreakFree Aanuka Beach Resort - Image 1
BreakFree Aanuka Beach Resort - Image 2
BreakFree Aanuka Beach Resort - Image 3
BreakFree Aanuka Beach Resort - Image 4
11 Firman Drive, 2450 COFFS HARBOUR, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Evening fire pits to gather around and enjoy.

  • BBQ area and nearby restaurants and bar.

  • 4 Swimming pools (1 heated), 3 tennis courts, a gym and the patrolled Diggers Beach next door

  • Unique meeting facilities.

Our accommodation(s)

Hotel location

BreakFree Aanuka Beach Resort

11 Firman Drive
2450 COFFS HARBOUR
Australia

GPS:-30.27185496, 153.1399941

Telephone
Fax +61 2 6650 2543

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,663 reviews

TripAdvisor Rating  3.8/5  4,310 reviews

Good Vibe but now a tired property grabbing for your dollar

TripAdvisor rating 3.0/5

MarkJacqui3931 TripAdvisor review

Having stayed at Aanuka previously I was aware of the property, that it was dated but Aanuka acknowledged its Accor plus members with some loyalty. Fast forward to 2025, things have changed: The positives - the staff were very friendly, as a resort, Aanuka has a beach vibe like something closer to the Whitsundays, pools are great and the location is good being only a few minutes down the road from Coffs city centre and a short walk to the Big Banana and close to the highly rated Diggers Beach. The negatives - the rooms are still dated, our bathroom's grout hasn't been white in years, and the mattress is well past its use by date, with it making pinging sounds as you moved on or off bed or roll over, clearly too many have sat on the edge of the bed collapsing the springs in that area. Parking was so limited in the resort as there were so many people at the Beach Club in the evening hours filling all the carparks and we had to park on the street both nights rather than carpark 5 near our room. Coming back through the security gate with your key you are greeted with a camera tracking you and a voice warning you that you are under surveillance. The pools aren't serviced with dedicated pool towels and if you don't want to use your white bath towel, reception will issue you an additional white towel at $2 extra per towel, Really?? I mentioned staff were friendly, but they were not accommodating when it came to requests, early check in or late check out speaking with other guests are rare. Suggestions I made to reception were greated with 'that's a great idea, I'll speak to my manager about that' but then in the next breath, No! Staff have also said the $5-7 gift bag has been provided at a cost to Aanuka. Do they not get that loyalty has a cost for a long term relationship / benefit. The Beach Club - Aanuka made a decision to stop providing their own Food & Beverage and outsourced the operation to another company, but with that all Accor loyalty discounts are no longer honoured. Now don't get me wrong, the Beach Club is great, it has an incredible vibe, food is lovely and the ambience great. But Aanuka have made a decision to rake in the money from renting out their old F & B space whilst not providing the usual benefits that Accor members should be receiving, i.e. Complementary Breakfast for Platinum & Diamond, Free welcome drinks from the bar, discounts for dining etc. As someone who stays regularly at Accor properties, it is not unusual to find F & B run independently, but there is often an arrangement between Accor and that business to honour the member benefits, I've seen this with The Sebel and Mercure both giving vouchers to the members that can be redeemed or that in-house guests will get a 20 or 25% discount from F & B outlet. The bar welcome drinks could also be honoured like this with a voucher rather than what they choose to do now which is a bag with $5-7 value containing a water, soft drink and some fudge type bars. The Beach Club do offer a discount of 10% to locals but nothing to Accor members, focusing on repeat locals having catch up and events here but tourists can pay full price! So overall not great value for money now, but with the Beach Club bringing in the crowds and increased room occupancy, I can't see Aanuka putting Accor member loyalty ahead of increased short term profits (& I do mean profits as room rates have skyrocketed since Beach Club took off and has won awards). maybe it is time for the Breakfree part of the group to go independent rather than continue under the guise of being an Accor property who values it members. Accor promised many things when the Mantra group joined the brand, (Peppers (High), Mantra (Med), and Breakfree (Low)), members are not getting what they should compared to a real part of the Accor brand, with Mantra group only giving lower reward & status points, lesser benefits and then with Aanuka not much more even though Accor members pay a premium each year for some perks.

Customer review rating 4.5/5

Maree D. Families - Confirmed reviews ALL

Great stay

Customer review rating 0.5/5

Kylie J. Business - Confirmed reviews ALL

I wasn't able to stay that night, I had requested it be moved and via many email conversations and it was not moved. I had paid in full for this room in may, due to floods was not able to make it, was refused a refund. Very disappointing outcome. I had stayed previously for work...now this has left a stale taste.

Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Breakfree Aanuka Beach Resort.

Beautiful resort, tired rooms

TripAdvisor rating 4.0/5

Louise W TripAdvisor review

We have been staying here yearly for about 9 years. We love this resort. A lot of the rooms are really showing their age and need renovation, but we love the long walks through the tropical resort, spotting water dragons, brush turkeys and possums. The pools are great and the renovated restaurant is beautiful.

Customer review rating 0.5/5

Ben T. Business - Confirmed reviews ALL

I was trying to call this venue as i had some questions being disabled, the call would be placed on hold for 10 minutes then you would hear someone pick up then hang up. This happened atleast 5 times. I gave up and booked thinking they would be able to help when i checked in. The check in staff advised they had no time for the phone so they dont answer it. Upon check in I was advise there are no discounts on food and no breakfast for platinum members. The rooms are extremely run down, my room had excess mould in the bathrooms the couch was filthy. Sorry this is the worst place i have ever stayed in and i have stayed in alot.

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.