Mama Shelter London Shoreditch

Worst hotel ever, rude horrid Staff, rooms nothing special very, very unhelpful, beds not made properly,prostitutes outside at night in cars, couldn't sleep as music blaring. Hotel would not allow us to have dinner in restaurant at 3pm as they were closing for a private function, said they could do room service it yet they would not delivery to your room, you had to collect yourself from reception. Appalled at the way one particular receptionist spoke to me,mumbling under her breath,buffer breakfast pretty basic.

We were surprised to find that Mama Shelter London - Shoreditch, was actually 385 yards from Cambridge Heath Overground Railway Station, whilst a family member worked in Shoreditch, some 1.40 miles away. Having found Mama's, it's not hard to miss as the exterior was black, and stood out on the northern side of Hackney Road. Friendly reception staff, appeared to be doing their best, as they had to talk and be heard over loud background music during our check- in. Our wait for the elevator to go up to our room took longer than check-in, with only one of two elevators working and found the slow elevator was a regular occurrence during our stay. The positives of our room were the bathroom setup, bed comfort and room safe location. Our room was bright, airy and certainly interesting with some modern features, though I question some of the design features. Something may look OK, but in actual fact does not work and in our case, hanging clothes was easy on the hangers in the corner of our room, except the clothing had to be removed when boiling the hot water jug, as it was located directly below the hung clothing, with the jug unable to be moved. The table with seating look great but, looking great does not mean it actually was ideal. The designers of hotel rooms actually need to stay or try out the rooms usefulness. Breakfast was a hit miss affair. Arriving about 8.30am, we found there little coffee left in the pressurised container and staff were in no rush to provide further coffee, yet the breakfast cereals and other hot food was very good.

Perfect vibe, great staff, amazing food and delicious drinks. Most comfy bed ever!! Slept like a baby. Can’t recommend this place enough! It really was a lovely treat which I will defo visit again. :D

Excellent stay! Comfortable and very clean room and hotel, excellent breakfast and food menu, and really attentive and friendly hotel staff! The hotel is nicely located in trendy Shoreditch and an easy 3-5 minute walk from Cambridge Heath Overground Station providing easy access to all of London.

Second time staying at this hotel and cannot fault the rooms at all . Comfortable bed , extremely clean hotel throughout , found parking to book immediately behind the hotel with just a minute walk , convenient for York Halls which we attended for the boxing - fridge plus safe in room , toiletries provided along with a hairdryer . Ample plug sockets , free wifi and great selection of free movies on the tv along with normal Channels - the only thing I did feel Let it down was the service in the restaurant . You have to check in at the desk but all you are told is yes go and sit anywhere - nothing is explained re breakfast like the fact you just go up and help yourself to the buffet , so you sit down and wait wondering what you have to do and hopefully another guest will Inform you like they did to us . Service in the evening was very slow , they took our drink order first and we still hadn’t got our drinks until after we had eaten our meal and that’s only because we had to ask someone again our waitress seemed to disappear mid service …. Food is lovely though … you just have to make sure you grab the waiting staff and keep reminding them - as long as you do this it’s well worth a stay here and I would stay again -