Mercure Canberra Belconnen (inauguração em janeiro de 2020) 4 estrelas

Classificação clientes Avis 4.6/5 833 comentários

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Extras do hotel

  • The hotel features 125 modern rooms

  • Hotel is located in Belconnen CBD neighbouring Westfield Belconnen, University of Canberra

  • The property is 5mins from AIS, GIO stadium and Calvary hospital

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 10h00

Serviços pagos

Serviços e informações práticas
  • Wi-Fi/Acesso à internet
  • Estacionamento Serviços pagos
  • Acessibilidade para pessoas com mobilidade reduzida
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Lavanderia
  • Caixa eletrônico Serviços pagos
Lazer e atividades
  • Piscina aquecida em área interna (perto de) Serviços pagos
  • Academia
  • Outras atividades esportivas
Alimentação
  • Café da manhã Serviços pagos
  • 1 Restaurante(s)
Serviços de negócios
  • Business center de auto-atendimento

Localização do hotel

Mercure Canberra Belconnen (inauguração em janeiro de 2020)

59 Cameron Avenue
Belconnen
2617 canberra
australia

Tel: +61251043000

Fax: (+61)2/62531059

Check-in a partir das 14h00

Check out até as 10h00

  • CANBERRA :  4 BELCONNEN

  • KINGSTON :  CANBERRA KINGSTON

  • De avião

    CANBERRA AIRPORT A 16 km / 9 milhas

  • De avião

    CANBERRA AIRPORT A 16 km / 9 milhas

  • De helicóptero

    CBR A 16 km / 9 milhas

  • De carro

    GINNINDERRA DRIVE A 4 km / 2 milhas

  • De trem

    KINGSTON A 17 km / 10 milhas

GPS:-35.240793, 149.07085

Nossas acomodações

Nossos restaurantes e bares

SELECTIONS BISTRO

Tipo de culinária: Bistrô

O Selection Bistro se localiza no Canberra Labor Club. Ele oferece uma ampla variedade de pratos com ótimos preços em um ambiente caloroso e agradável.

  • Segunda-feira Fechado
  • Terça-feira Fechado
  • Quarta-feira Fechado
  • Quinta-feira Fechado
  • Sexta-feira Fechado
  • Sábado Fechado
  • Domingo Fechado

Avaliações dos nossos hóspedes para
Mercure Canberra Belconnen (inauguração em janeiro de 2020)

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.6/5

833 comentários

tripadvisor

Classificação no TripAdvisor 4.5/5

41 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Stunning hotel

Classificação TripAdvisor 5.0/5

karenwalker2021 21/04/2021 Avaliação certificada TripAdvisor

Great hotel, we were going to the NRL game nearby. Easy parking and Woolworths just over the road. Had breakfast at the hotel which was good too. Will definitely stay here again. Super comfy bed and rooms are very modern and stylish

Good Afternoon KarenWalker2021, Thank you for taking the time of your day to provide us with a review of our hotel. Its great to read that you enjoyed your stay with us all elements that make the guest experience. We hope your NRL won! We look forward to welcoming you back in the near future. Regards Bensen Robards Rooms Division Manager

Nice Surprise

Classificação TripAdvisor 4.0/5

David P 31/03/2021 Avaliação certificada TripAdvisor

Just checked into Mercure Belconnen, it is a nice surprise, upgrade to a studio, very large and clean rooms. Parking is $10 per day, unlimited entry and exit. Breakfast 50% discount, but as it connected to the Labor club, no other meal discounts. We received welcome gift and drinks. 15 minutes from the Canberra city centre. Plenty of restaurants and walks around the lake.

Dear David, Thank you for taking the time of your day to provide us with a review of our hotel. I am glad you got to experience and enjoyed one our upgraded room types. We think these rooms are pretty special. We look forward to welcoming you back in the future. Regards Bensen Robards Rooms Division Manager

Alex Ross

Classificação TripAdvisor 5.0/5

aldongapainting 18/03/2021 Avaliação certificada TripAdvisor

Excellent service all round, easy access to labour club for a drink and meals, have stayed here many times now and will continue to do so , the staff at reception are very welcoming and the waiters in the club are over the top good place to stay

Dear Mr Ross, Thank you for taking the time to provide us with a review of our hotel, we very much appreciate all feedback. I look forward to sharing your lovely feedback with our team who i know will be most grateful for your such kind words. We look forward to welcoming you back soon! Regards Bensen Robards Rooms Division Manager

Clean and Fresh

Classificação TripAdvisor 5.0/5

Col20 17/03/2021 Avaliação certificada TripAdvisor

The hotel is relatively new. It is clean, fresh and well maintained. The room rates are very reasonable, parking is $10 extra per night. The carpark is easily accessible and is very secure. The reception staff were welcoming, friendly and helpful. The Labor Club is attached to the motel.

Dear Col20, Thank you for taking the time to provide us with a review of our hotel, we very much appreciate all feedback. Having the Labor Club attached to the hotel is an added benefits and provides some additional facilities in comparison to other hotel. We look forward to having you back. Regards Bensen Robards Rooms Division Manager

Another great stay

Classificação TripAdvisor 5.0/5

ed8080 15/03/2021 Avaliação certificada TripAdvisor

My third time staying at this property and happy to return because of the good service, nicely decorated rooms, comfy beds, convenient parking, gym facilities and location. Breakfast is now available at the adjacent Labour Club and whilst nothing exceptional - good coffee, though! - it does beat the COVID-safe breakfast pack previously left in rooms.

Dear ed8080, Thank you for choosing to stay at the Mercure Belconnen and thank you for providing a review of our hotel. We are glad to read the positive comments from your recent stay with us. We cant wait for your to welcome back! Regards Bensen Robards Rooms Division Manager

New find in Belconnen

Classificação TripAdvisor 5.0/5

dannyi827 13/11/2020 Avaliação certificada TripAdvisor

Having lived in Canberra previously for many years we wanted to stay close to Gungahlin so decided on Belconnen when we found this Mercure offering in a great location. This hotel was only opened in January this year and is fresh and new. We found the rooms to be spacious with a table & chairs set up as either a dining or work option. The hotel adjoins the Belconnen Labor Club and is only about 500 metres to Belconnen Westfield Shopping Mall. They have a choice of continental or hot full breakfast delivered to your room for breakfast or they is a café downstairs adjoining the hotel. If you want to stay close to the hotel, lunch and dinner is available at the Labor Club or the Cafe offers both lunch and dinner options including pizzas which we did not get a chance to try but looked good. We did have some lunch from the café which we enjoyed. We had a hire car and there is a multi-storey carpark with hotel parking at $10 per night and you can come and go whenever you like. We would definitely stay here again and would highly recommend this hotel should you be wanting a Belconnen or greater North Canberra base. Our 3 night stay including parking cost us less than $150 per night which we think is pretty good value for the standard of accommodation in this location.

Dear dannyi827, Thank you for taking the time out fo your day to provide us with a review of our hotel. Its lovely to read that you enjoyed your stay with us and i look forward to sharing it with our team, operations of hotels have changed a little due to the pandemic but i am happy to read that you got to take advanatge all of the facilitlies of the hotel and what we have to offer. I look forward to welcoming you back in the future. Regards Bensen Robards Rooms Division Manager

Great place to stay outside of CBD

Classificação TripAdvisor 5.0/5

agavenlock Business - 06/10/2020 Avaliação certificada TripAdvisor

New Modern Hotel. Rooms are Big and Spacious. Very Covid Free. Room Service Breakfast due to Covid was OK, some items a bit cold but overall OK. Property joins Labour Club, which is a Leagues Club Property. Good Club Food and Pokies. All the shops in Belconnen are in walking distance.

Hi agavenlock Thanks for taking the time to write a review after your recent stay at Mercure Canberra Belconnen. We are pleased to read that you enjoyed the new modern facilities, we are also delighted that you enjoyed the facilities and food at the Canberra Labor Club. We hope to see you again when you next visit Canberra. Kindest Regards,

Poor customer service - less than the usual exceptional standard

Classificação TripAdvisor 2.0/5

289annetteh Business - 31/08/2020 Avaliação certificada TripAdvisor

Was not greeted as a Gold member and had to ask if I was upgraded and told very rudely I could not upgrade because of the rate, but when I said this had never happened before and that it did not say this in the booking, I was belittled. The staff member put the wrong title on my paperwork and when i corrected them, they tried to blame me and say it was on my booking?!? Why would I put an incorrect title on my booking, what a joke. They were beyond rude and hostile. i will not stay here again. The next day, housekeeping came and made up my room when I went to the store to get breakfast, even though I had not checked out and had the do not disturb. When I went to check out there was no-one there and I waited over 15 minutes and no-one came, so I used the express checkout.

Dear 289annetteh, Thank you for taking the time out of your day to provide us with a review of hotel. I would like to apologie for the experience you had, this is dissapointing to read. Unfortnately without exact reservation details i am unable to confirm the exact casue of the this issue, but do know that if the reservations arent made direct through our Accor Channels that member benefits are invalid. We do hope that choose to stay with us again, if there is anyway i can assist please reach out to me at hb390-fo@accor.com Regards Bensen Robards Rooms Division Manager

Great Stay

Classificação TripAdvisor 5.0/5

AJN148 25/08/2020 Avaliação certificada TripAdvisor

Stayed for two nights, initially thought only for one. Was told I would have to complete a second registration form the second morning which was odd. Was sorted so no problem. Asked for a late checkout which was eventually granted but seemed like a major problem. Hotel was not exactly full given covid, perhaps a little more appreciation, acceptance and understanding would be warranted given the climate we are now in. Regardless the hotel is pristine, staff were lovely and would not hesitate to stay again. Thankyou

Dear Getaway46908742356e, Thank you for taking the time out of your day to complete a review of our hotel. Due to our association with the Canberra Labor Club some of our check in procedures are a little tighter in comparsion to other hotels which would be issue surrounding the having to complete a second registration form if you had two separate reservations. We look forward to welcoming you back! Regards Bensen Robards Rooms Division Manager

nice rooms

Classificação TripAdvisor 5.0/5

Scenic679555 29/07/2020 Avaliação certificada TripAdvisor

We were upgraded to a larger room which fit 3 adults. The rooms were clean, however quiet warm. We needed the airconidioner on. We had a nice view of the lake. Quiet setting with good service. Good place to stay if visiting friends or family in Belconnen.

Dear Scenic679555, Thank you for sharing your recent experience with fellow travelers. I a pleased to read that we were able to accommodate your requirements during your stay and I look forward to welcoming you back to the hotel on you next visit to Canberra. Kind regards, Shubho Dasgupta General Manager

Very modern and comfortable Motel

Classificação TripAdvisor 4.0/5

Cathy K 29/07/2020 Avaliação certificada TripAdvisor

Staff were very friendly and efficient, the rooms are spacious and modern, bed is very comfortable, bathroom had plenty of room. The only downside was that we went out for breakfast and when we returned 5 minutes before checkout was due we found ourselves locked out of our room.... we had to get one of the cleaners to let us in.. I think they jumped the gun in resetting the electronic keys.

Dear Cathy K, Thank you for sharing your experience regarding Mercure Canberra Belconnen, I am sorry to read that your keys did not work properly during your stay and we will review our systems to ensure this does not happen again. It is very pleasing to read that you stay was otherwise a very positive experience and thank you for your support during these times. I look forward to welcoming you back soon. Kind regards, Shubho Dasgupta General Manager

Fantastic place

Classificação TripAdvisor 5.0/5

Dr Wilbur H Friends getaway - 03/07/2020 Avaliação certificada TripAdvisor

Perfectly sited in Canberra, brand new, with a club restaurant attached and an independent restaurant in the same building. Lovely staff especially the ex-Italian Front Office manager who could keep you laughing for hours. Such an incredible personality, yet efficient. I just do not understand what all the other reviewers are complaining about. I don't need or like an overserviced room even during the week.

Dear Dr Wilbur H, Thank you for sharing your positive experience on this platform. We truly appreciate your support to the business during these difficult times and look forward to having you stay with us soon. Your feedback has been very graciously accepted by the team member mentioned in this post. Kind regards , Shubho Dasgupta General Manager

Unhappy

Classificação TripAdvisor 3.0/5

peterhalvorsen 24/06/2020 Avaliação certificada TripAdvisor

While the hotel itself and staff were fine. I was not told that the room would not be serviced during weekend du to COVID-19 until I arrived and was handed a gouid to the hotel to read. I fail to see the difference in servicing a room on a weekday to a weekend. Ohter than saving the hotel penalty rates for cleaning staff.

Dear peterhalvorsen, Thank you for taking the time to provide feedback about your stay at the Mercure Canberra Belconnen. As the hotel was dealing with severely reduced business levels due to the pandemic, the management decision to reduce housekeeping service was simply to keep the business afloat. However I sincerely appreciate you support and feedback during these difficult times. Please accept my sincere apologies as our housekeeping service did not meet your expectations. We have taken your comments onboard and reintroduced 7 days a week housekeeping service with enhanced cleaning protocols to address the threat of the COVID19 pandemic. I hope to have another opportunity to host you in the near future. Kind regards, Shubho Dasgupta General Manager

New Stylish Hotel

Classificação TripAdvisor 4.0/5

IreneGid Business - 08/03/2020 Avaliação certificada TripAdvisor

Fortunate enough to stay at the Mercure Belconnen 1 month after they opened. The room was quiet, bright and contained everything I needed including USB ports for charging and a chrome cast TV. Breakfast was the only let down with the staff forgetting my order of poached eggs - yet remembering someone else that ordered at the same time. The Breakfast buffet was poor. Despite this I would stay again.

Dear Irene G, Thank you for reviewing our hotel. Please accept my apologies for the poor experience you had at our breakfast buffet. We are continuously finding ways to improve our products and happy to advise that major changes are planned for the buffet post COVID19.We have also introduced room service breakfast options for our guests. I am pleased to read that you appreciate the convenience features of our guest rooms and look forward to welcoming you back soon. Kind regards, Shubho Dasgupta General Manager

Brand new, great service and well maintained

Classificação TripAdvisor 5.0/5

idangold 22/02/2020 Avaliação certificada TripAdvisor

We’ve enjoyed staying at The hotel. Service was great and the room was clean and spacious. If I Absolutely must pick a downside than I would say that the view wasn't great, but it's cherry-picking and didn't affect our full satisfaction at all. Overall, I would highly recommend this hotel!

Dear idangold, Thank you for taking the time to provide such positive feedback regarding your experience at the Mercure Canberra Belconnen. I am pleased to read that you had to "cherrypick" to find a downside which means we almost nailed it. I would suggest asking fr a room overlooking the Lake Ginninderra on your next visit and our team members would happily allocate one for you if its available. I look forward to welcoming you back soon. Kind regards, Shubho Dasgupta General Manager

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