Hotel Novotel Canberra 4,5 estrelas

Room was very clean but decor tired and strange layout. Needs update badly. Staff great but more of them required especially at breakfast to cope with numbers for the table service policy now in place. Parking a bit disorganized but manageable.

The novotel Canberra is most central to all things in Canberra. Step outside the door and find restaurants,cafes,pubs, entertainment venues, shopping centres, and transport hubs all within minutes stroll. The hotel is an older style building yet well looked after. My apartment was somewhat dated yet comfortable and clean. The bed was excellent was the best thing about my apartment was the large bath. It was great spend time and to have a soak in some Epsom salts . The restaurant had a limited menu for dinner and breakfast which was ok. I did enjoy the meals that i had here.

We have stayed here many times ,the location is great and the service was wonderful.This last stay was disappointing because we had problems communicating with the reception staff because of a language barrier, and we had a 45 minute wait for our breakfast in the restaurant a disgrace.We also had a 15 minute wait to collect our car because it was not garaged on the premises even though we had given a time that our vehicle was required.We will definitely give a lot of thought where we stay when next in Canberra.

We stayed for x3 nights and originally were given a room too small for the 3 of us who were sharing. This was upgraded and the room was much more spacious and included a bar fridge- which the first one didn’t have. The service was good, although a bit slow, but I guess Covid has contributed to this due to the extra protocols which have been put into place. The staff were very warm and welcoming and willing to oblige. We are returning to Canberra and will stay at this Novotel again. I recommend it tk other visitors as value for money.

Despite phoning ahead saying I’d arrive at 11pm I was not told to park in the hire car spaces as the car park would be stuffed to the gills, is tiny and results in two dead ends. Not much fun when you have been driving a large station wagon in the rain for three hours and navigating a tight space is super tricky. Breakfast was possibly the worst I’ve had in an Accor property. The bacon was so dry I couldn’t cut it with a knife. I’d suggest that it had been sitting in a Bain Marie for at least a week which was odd given how busy the restaurant was . Fantastic room upgrade and welcome amenity as a Gold.

Check in was average (saved by getting more information through our friends check in). Executive King room was nice (but could have better pillows). Parking is too expensive (weekend street parking is free). Happy hour 4-6 in bar and then a great meal in restaurant was good. Lifts very slow with covid restrictions but can't help that. Have stayed there a few times and would stay again. Some of the rooms need an update but nothing bad (except the charge for parking)

This hotel was in a great location, easy to access and close to Canberra's centre. The light rail is just outside and the on-site parking is appreciated. Rooms were comfortable and had all the expected amenities. The pool area was enjoyable, with a balcony outside as well as chairs and tables poolside. Breakfast choices are from a small menu, but choices are adequate

The hotel is beside the interstate bus station and the light rail terminus in the centre of the CBD and one block from City buses so is convenient for transport. There is parking but it is expensive. One bedroom apartments are spacious and well priced. Currently, there is no breakfast package and the al la carte breakfast is similarly priced to up market cafes. The dinner menu is innovative. Lunch is not currently available but there is a wide choice of eateries in the surrounding area. Trees are growing again along Northbourne Ave and within two years there should be a green outlook.

Stay in the hotel was fine but some of wait staffs in the restaurant at breakfast so rude. Curious how this hotel train wait staffs. COVID situation could make the service level of wait staff very low. I will not be using this hotel anymore.

very disappointed with our room as I booked a walk in shower room and got a bath... Then we got moved to another room and yes we got a walk in shower but the rooms were so old looking the carpet was over stretched and looked dirty but it didnt smell so that was a plus. the TV was on a weird wall unit and was to low to watch in bed. A positive was the meals in the restaurant we had dinner there on Saturday night and the steak was cooked beautifully and looked amazing my husband had the beef burger and was very tasty. Breakfast on Sunday morning was so delicious and looked fantastic.

We (family of five) head to Canberra at least once a year and we always stay at the Novetel on Northbound. A great location right across the road to the light rail and bus stations, a right in the centre of the city. The Novetel is second to none in the motel game, great clean, comfortable rooms. Friendly helpful staff. A great bar and dining, tick tick and tick

Lovely hotel with great obliging staff. We were upgraded to a 1 bedroom unit with magnificent views of Canberra Food at restaurant was delicious; Jay our host was very attentive and made sure everything was right. We were made to feel special at this hotel in every way

I stayed here on the 25-27th December and as always the service is great. The rooms are the same as they have been for as long as I can remember and could really do with a refurbishment. The location is great however a new nightclub opened up recently and the music is very loud in the rooms facing the street. by 2am I asked to be moved to a different room so I could get some sleep and the staff handled the situation very well.

Although the check-in process was terrible with a very inexperienced staff member the overall stay was, as per usual, excellent. My ongoing complaint is that stupid mirror in the room. It is not easy to apply make up when the mirror is able to move and your right arm is shoved against the wall. But easy solved….use the other mirror

The service from front desk was very poor. On the day that we arrived for check in, at the reception desk, only one staff was on, and he was on the phone for 2 minutes, there was no eye contact with us for acknowledging our arrival. On the day of our departure, again, the staff (different front desk staff) behind the desk was on the phone, and no eye contact or head nod to us. During the checkout, it was long, careless and confusing. The staff at the desk didn’t even ask me how was my stay, and I didn’t get a chance to review or confirm my bill before final settlement, after we left the hotel, I had to call back for over charged fees... It was just a very tiring and unpleasant check in and check out experience I have ever had!