Mantra on Northbourne - Canberra 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 1.083 comentários

Mantra on Northbourne - Canberra - Image 1
Mantra on Northbourne - Canberra - Image 2
Mantra on Northbourne - Canberra - Image 3
Mantra on Northbourne - Canberra - Image 4
84 Northbourne Avenue, 2612 CANBERRA, Austrália

Descrição

Extras do hotel

  • Para falar com um consultor de reservas, entre em contato pelo número 1300 987 610

  • Perto dos restaurantes e cafés da Lonsdale Street

  • Estilo apartamento

  • Estacionamento no subsolo

  • Convenientemente localizado perto das atrações de Canberra

Nossas acomodações

Quarto

Hotel

  • 3 pessoa, no máximo
  • 30 m² / 322 sq ft
  • Roupa de cama 1 x Cama(s) king size

Localização do hotel

Mantra on Northbourne - Canberra

84 Northbourne Avenue
2612 CANBERRA
Austrália

GPS:-35.274217, 149.130653

Telefone
Fax +61 2 6243 2599

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes

STOCK KITCHEN

O Stock Kitchen & Bar é o lugar perfeito para desfrutar de um fabuloso café, comida e vinho com a família, os amigos e colegas. Inspirado no estilo caseiro, com comida farta e saudável, podemos garantir que há algo que todos irão gostar.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  1.083 comentários

Classificação no TripAdvisor  3.8/5  2.253 comentários

A great place to stay in a great location.

Classificação TripAdvisor 4.0/5

AustraliaJetsetter Família - Avaliação certificada TripAdvisor

This hotel has had some negative reviews of late but I’m perplexed as to why. It’s a great place to stay and has everything you could need. Sure the rooms may be a bit tired/dated but this does not impact your stay negatively at all. Do not let the haters put you off! We booked a 2 bedroom apartment and it was great. 2 bathrooms, washing machine and dryer, dining table, microwave, full fridge and mini fridge, a lounge suite/sofa bed too and a king & queen bed. The room was made up every day and the housekeeping staff took on board our requests (extra towel, not to re-make the bed etc). The buffet breakfast was plentiful and nice. It isn’t a 5 star dining experience by any means but it has all your breakfast staples and was an enjoyable start to our days. We were all full up every morning! Yeah the entrance/exit to the parking garage is tight, but if you do it slowly you’ll be fine. We found the Mantra on Northbourne a great place to stay in a fantastic location with shops and food options in abundance. We would stay again in a heartbeat.

Dear AustraliaJetsetter, Thank you very much for your thoughtful and positive review. We’re delighted to hear that you enjoyed your stay in our two-bedroom apartment and that our housekeeping team was able to accommodate your requests. We appreciate your kind words about our breakfast and location, and it’s great to know you found everything convenient and comfortable. We also understand the parking garage can be a bit tight, so your tip about taking it slowly is very helpful! Thank you again for choosing Mantra on Northbourne Canberra. We look forward to welcoming you back on your next visit. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Can’t Believe This Is A Mantra

Classificação TripAdvisor 2.0/5

CJ-3749 Família - Avaliação certificada TripAdvisor

I’ve stayed at several Mantra hotels before and have become accustomed to a certain standard, but Mantra on Northbourne Canberra was a huge letdown. One of the most frustrating parts was the surge pricing. While we were looking at booking options, we watched the price go up twice in just half an hour. When we called the staff to try and lock in a price, they seemed uninterested and not particularly helpful. They asked us to sign up for their loyalty program so they could lock in the pricing, but when I signed up, they actually quoted me a higher price than what was being shown on the website as their standard rate. When we pointed this out, they just told us to book it on the website instead. We booked three one-bedroom apartments, and from the moment we arrived, the place felt tired and neglected. The rooms were dated with worn-out furniture. One of the rooms even smelt like cigarette smoke, and all we were given was some air freshener to deal with it. The bathrooms weren’t properly cleaned, and the shower pressure was barely a trickle. We also asked if they could do a better rate on the daily parking since we had three vehicles, but they simply said no and that was the end of the conversation—no effort to help or provide any flexibility. To make matters worse, on our second night we returned to find the car park completely full. When we raised the issue that we had paid for parking and there were no spaces available, the staff couldn’t have cared less. Despite the reasonably high rate, there was no servicing of the room during our stay, and the tea, coffee, and towels provided were VERY minimal. For what we paid, this felt really disappointing. There’s also an extensive list in the room of what NOT to do to avoid setting off the fire alarm, because if you do, you’ll be charged $1400. Included in this list were things like dust and cooking fumes—apparently, even making a simple meal could trigger the alarm. Here’s an idea: clean the place properly so there’s minimal dust, and install proper ventilation so the alarm doesn’t go off. The street noise made it hard to sleep, and overall, the experience was far below what I expect from a Mantra property. For the price we ended up paying, I expected much better. Honestly, I can’t believe this is a Mantra property. I won’t be returning, and I’d recommend looking elsewhere if you want a comfortable and fairly-priced stay in Canberra.

Dear Chris, Thank you for taking the time to share such detailed feedback following your stay at Mantra on Northbourne Canberra. I’m sincerely sorry to hear that your experience did not meet expectations and that we fell short in multiple areas during your visit. Please accept my apologies for the issues you encountered with booking, communication, room condition, and service. What you’ve described — from the inconsistencies in pricing, to the condition of the apartments and the parking situation — is not reflective of the standards we aim to uphold. I also understand your frustration around the handling of invoices and the lack of responsiveness from our team. Your comments on the fire alarm notices, cleanliness, and amenity shortfalls have been noted and will be discussed with both our housekeeping and facilities teams to address immediately. Additionally, your feedback around flexibility and staff engagement highlights the need for further training to ensure guests feel supported and valued. I would like the opportunity to follow up personally and ensure your remaining invoices are sent to you without further delay. Thank you again for your candid review — we take all guest feedback seriously and use it to improve. I hope we can restore your confidence in the Mantra brand in the future. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Convenient location

Classificação TripAdvisor 2.0/5

Wendy C Romântica - Avaliação certificada TripAdvisor

Good location in the city. Close to restaurants and pubs.Large room. No outlook from balcony other next door apartment building. Room didn’t look like pictures on website. Hotel overdue for an update. Pool and gym in dungeon like area which you had to access by metal fire escape stairs . Not inviting in anyway. I felt like no recognition of the fact that I was a gold Accor plus member. Not up to Accor standards of other places we have stayed.

Dear Wendy, Thank you for sharing your feedback with us. We’re pleased to hear that you found our location convenient and enjoyed the spacious room. We sincerely apologise that the room did not meet your expectations and that the facilities, including the pool and gym, did not live up to your previous experiences with Accor hotels. We understand how important it is for the property to reflect the images and descriptions you see online, and we will review our listings to ensure they accurately represent the guest experience. We also regret that your status as a Gold Accor Plus member was not recognized during your stay. We’ll make sure this is addressed with our team to improve our recognition of loyal guests moving forward. Your feedback is invaluable in helping us improve, and we hope you will consider staying with us again to experience the enhancements we’re working on. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Padrão 5 estrelas

Classificação TripAdvisor 5.0/5

Luis C Negócios - Avaliação certificada TripAdvisor

Hotel maravilhoso na região. Quartos limpos e bem equipados, os banheiros são amplos e organizados. Funcionários são bem atenciosos apesar do grande numero de hospedes. Bem localizado e com fácil acesso. Recomendo!

Dear Luis C, Thank you for taking the time to provide feedback on your wedding function here at Mantra on Northbourne. I am glad to hear that the Team here provided such wonderful service and you enjoyed your time with us. We look forward to welcoming you back when next travelling to Canberra. Kind regards, Andrew Lockie General Manager Mantra on Northbourne

Excelente

Classificação TripAdvisor 5.0/5

Henrique M Negócios - Avaliação certificada TripAdvisor

Um excelente hotel, com quartos primorosamente decorados e confortáveis. Amenities de primeira linha. Serviço muito bom, funcionários discretos e eficientes. Vale o que cobra, que não é pouco. Recomendadíssimo.

Dear henrique M, Thank you for taking the time to provide feedback on your stay here at Mantra on Northbourne. I am glad to hear that the Team here provided such wonderful service and you enjoyed your time with us. We look forward to welcoming you back when next travelling to Canberra. Kind regards, Andrew Lockie General Manager Mantra on Northbourne

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 443 comentários 9.1/10 Localização
  • 684 comentários 6.8/10 Quarto
  • 484 comentários 7.9/10 Serviço
  • 21 comentários 4.2/10 Wifi
  • 263 comentários 5.7/10 Limpeza
  • 177 comentários 5.6/10 Café da manhã
  • 136 comentários 3.1/10 Atmosfera
  • 132 comentários 3.9/10 Comodidades

Com a tecnologia Trustyou

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.