Mercure Canberra Belconnen (Buka Januari 2020) bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 902 ulasan

Hotel yang disetujui ALLSAFE

+ 13 Layanan

Keistimewaan hotel

  • The hotel features 125 modern rooms

  • Hotel is located in Belconnen CBD neighbouring Westfield Belconnen, University of Canberra

  • The property is 5mins from AIS, GIO stadium and Calvary hospital

Lokasi hotel

Mercure Canberra Belconnen (Buka Januari 2020)

59 Cameron Avenue
Belconnen
2617 canberra
australia

Faks: (+61)2/62531059

Check-in dari 14h00

Check out sampai 10h00

  • CANBERRA:  4 BELCONNEN

  • KINGSTON:  CANBERRA KINGSTON

  • Dengan pesawat

    CANBERRA AIRPORT Pada 16km / 9 mil

  • Dengan pesawat

    CANBERRA AIRPORT Pada 16km / 9 mil

  • Dengan helikopter

    CBR Pada 16km / 9 mil

  • Dengan mobil

    GINNINDERRA DRIVE Pada 4km / 2 mil

  • Dengan kereta

    KINGSTON Pada 17km / 10 mil

GPS:-35.240793, 149.07085

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
  • Parkir
  • Restoran
  • Hotel bisa diakses kursi roda
  • Air conditioner
  • Wi-Fi

SELECTIONS BISTRO

Selection Bistro terletak di Canberra Labor Club. Tempat ini menawarkan berbagai hidangan harga terjangkau dalam suasana hangat dan ramah.

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Ulasan pelanggan kami untuk
Mercure Canberra Belconnen (Buka Januari 2020)

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.6/5

902 ulasan

Peringkat TripAdvisor 4.5/5

48 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Nice Hotel

Catatan Tripadvisor 5.0/5

Burgess4 Business - 27/11/2021 Ulasan TripAdvisor tersertifikasi

This is my go to hotel for any trips to Canberra. It is clean comfortable and staff are always very obliging. It’s attached to the Canberra Labor club (Belconnen) which has a great bistro for Dinner. I’m always very satisfied after a stay at this hotel. I would recommend this hotel.

Convenient and well appointed

Catatan Tripadvisor 5.0/5

davidkJ3263EF Business - 20/11/2021 Ulasan TripAdvisor tersertifikasi

The property was clean and well located with great views of the lake. Gym was well stocked for a hotel and the service great. Food and bar services are in partnership with the club next door which is a bit strange but works ok.

Dear DavidJ3263EF, Thank you for taking the time out of your day to provide us with a review of our hotel. I am glad to read that you enjoyed your stay with us and we look forward to welcoming you back. Regards Bensen Robards Rooms Division Manager

Well appointed rooms, super comfy beds, stylish

Catatan Tripadvisor 5.0/5

NavAmbo Business - 19/11/2021 Ulasan TripAdvisor tersertifikasi

Always enjoy staying at Mercure Belconnen. Beds are probably one of the key reasons, the decor is stylish and the rooms have a very classy touch. The front of house concierge team are always very courteous and professional. The club attached to hotel is a bonus and breakfast in room that I had was 5 stars!

Dear NavAmbo, Thank you for taking the time out of your day to provide us with a review of your hotel. We are glad to read the comments from your recent stay. We look forward to welcoming our guests back after the lockdown period. We look forward to having you back soon! Regards Bensen Robards Rooms Division Manager

Stunning hotel

Catatan Tripadvisor 5.0/5

karenwalker2021 21/04/2021 Ulasan TripAdvisor tersertifikasi

Great hotel, we were going to the NRL game nearby. Easy parking and Woolworths just over the road. Had breakfast at the hotel which was good too. Will definitely stay here again. Super comfy bed and rooms are very modern and stylish

Good Afternoon KarenWalker2021, Thank you for taking the time of your day to provide us with a review of our hotel. Its great to read that you enjoyed your stay with us all elements that make the guest experience. We hope your NRL won! We look forward to welcoming you back in the near future. Regards Bensen Robards Rooms Division Manager

Nice Surprise

Catatan Tripadvisor 4.0/5

David P 31/03/2021 Ulasan TripAdvisor tersertifikasi

Just checked into Mercure Belconnen, it is a nice surprise, upgrade to a studio, very large and clean rooms. Parking is $10 per day, unlimited entry and exit. Breakfast 50% discount, but as it connected to the Labor club, no other meal discounts. We received welcome gift and drinks. 15 minutes from the Canberra city centre. Plenty of restaurants and walks around the lake.

Dear David, Thank you for taking the time of your day to provide us with a review of our hotel. I am glad you got to experience and enjoyed one our upgraded room types. We think these rooms are pretty special. We look forward to welcoming you back in the future. Regards Bensen Robards Rooms Division Manager

Alex Ross

Catatan Tripadvisor 5.0/5

aldongapainting 18/03/2021 Ulasan TripAdvisor tersertifikasi

Excellent service all round, easy access to labour club for a drink and meals, have stayed here many times now and will continue to do so , the staff at reception are very welcoming and the waiters in the club are over the top good place to stay

Dear Mr Ross, Thank you for taking the time to provide us with a review of our hotel, we very much appreciate all feedback. I look forward to sharing your lovely feedback with our team who i know will be most grateful for your such kind words. We look forward to welcoming you back soon! Regards Bensen Robards Rooms Division Manager

Clean and Fresh

Catatan Tripadvisor 5.0/5

Col20 17/03/2021 Ulasan TripAdvisor tersertifikasi

The hotel is relatively new. It is clean, fresh and well maintained. The room rates are very reasonable, parking is $10 extra per night. The carpark is easily accessible and is very secure. The reception staff were welcoming, friendly and helpful. The Labor Club is attached to the motel.

Dear Col20, Thank you for taking the time to provide us with a review of our hotel, we very much appreciate all feedback. Having the Labor Club attached to the hotel is an added benefits and provides some additional facilities in comparison to other hotel. We look forward to having you back. Regards Bensen Robards Rooms Division Manager

Another great stay

Catatan Tripadvisor 5.0/5

ed8080 15/03/2021 Ulasan TripAdvisor tersertifikasi

My third time staying at this property and happy to return because of the good service, nicely decorated rooms, comfy beds, convenient parking, gym facilities and location. Breakfast is now available at the adjacent Labour Club and whilst nothing exceptional - good coffee, though! - it does beat the COVID-safe breakfast pack previously left in rooms.

Dear ed8080, Thank you for choosing to stay at the Mercure Belconnen and thank you for providing a review of our hotel. We are glad to read the positive comments from your recent stay with us. We cant wait for your to welcome back! Regards Bensen Robards Rooms Division Manager

New find in Belconnen

Catatan Tripadvisor 5.0/5

dannyi827 13/11/2020 Ulasan TripAdvisor tersertifikasi

Having lived in Canberra previously for many years we wanted to stay close to Gungahlin so decided on Belconnen when we found this Mercure offering in a great location. This hotel was only opened in January this year and is fresh and new. We found the rooms to be spacious with a table & chairs set up as either a dining or work option. The hotel adjoins the Belconnen Labor Club and is only about 500 metres to Belconnen Westfield Shopping Mall. They have a choice of continental or hot full breakfast delivered to your room for breakfast or they is a café downstairs adjoining the hotel. If you want to stay close to the hotel, lunch and dinner is available at the Labor Club or the Cafe offers both lunch and dinner options including pizzas which we did not get a chance to try but looked good. We did have some lunch from the café which we enjoyed. We had a hire car and there is a multi-storey carpark with hotel parking at $10 per night and you can come and go whenever you like. We would definitely stay here again and would highly recommend this hotel should you be wanting a Belconnen or greater North Canberra base. Our 3 night stay including parking cost us less than $150 per night which we think is pretty good value for the standard of accommodation in this location.

Dear dannyi827, Thank you for taking the time out fo your day to provide us with a review of our hotel. Its lovely to read that you enjoyed your stay with us and i look forward to sharing it with our team, operations of hotels have changed a little due to the pandemic but i am happy to read that you got to take advanatge all of the facilitlies of the hotel and what we have to offer. I look forward to welcoming you back in the future. Regards Bensen Robards Rooms Division Manager

Great place to stay outside of CBD

Catatan Tripadvisor 5.0/5

agavenlock Business - 06/10/2020 Ulasan TripAdvisor tersertifikasi

New Modern Hotel. Rooms are Big and Spacious. Very Covid Free. Room Service Breakfast due to Covid was OK, some items a bit cold but overall OK. Property joins Labour Club, which is a Leagues Club Property. Good Club Food and Pokies. All the shops in Belconnen are in walking distance.

Hi agavenlock Thanks for taking the time to write a review after your recent stay at Mercure Canberra Belconnen. We are pleased to read that you enjoyed the new modern facilities, we are also delighted that you enjoyed the facilities and food at the Canberra Labor Club. We hope to see you again when you next visit Canberra. Kindest Regards,

Poor customer service - less than the usual exceptional standard

Catatan Tripadvisor 2.0/5

289annetteh Business - 31/08/2020 Ulasan TripAdvisor tersertifikasi

Was not greeted as a Gold member and had to ask if I was upgraded and told very rudely I could not upgrade because of the rate, but when I said this had never happened before and that it did not say this in the booking, I was belittled. The staff member put the wrong title on my paperwork and when i corrected them, they tried to blame me and say it was on my booking?!? Why would I put an incorrect title on my booking, what a joke. They were beyond rude and hostile. i will not stay here again. The next day, housekeeping came and made up my room when I went to the store to get breakfast, even though I had not checked out and had the do not disturb. When I went to check out there was no-one there and I waited over 15 minutes and no-one came, so I used the express checkout.

Dear 289annetteh, Thank you for taking the time out of your day to provide us with a review of hotel. I would like to apologie for the experience you had, this is dissapointing to read. Unfortnately without exact reservation details i am unable to confirm the exact casue of the this issue, but do know that if the reservations arent made direct through our Accor Channels that member benefits are invalid. We do hope that choose to stay with us again, if there is anyway i can assist please reach out to me at hb390-fo@accor.com Regards Bensen Robards Rooms Division Manager

Great Stay

Catatan Tripadvisor 5.0/5

AJN148 25/08/2020 Ulasan TripAdvisor tersertifikasi

Stayed for two nights, initially thought only for one. Was told I would have to complete a second registration form the second morning which was odd. Was sorted so no problem. Asked for a late checkout which was eventually granted but seemed like a major problem. Hotel was not exactly full given covid, perhaps a little more appreciation, acceptance and understanding would be warranted given the climate we are now in. Regardless the hotel is pristine, staff were lovely and would not hesitate to stay again. Thankyou

Dear Getaway46908742356e, Thank you for taking the time out of your day to complete a review of our hotel. Due to our association with the Canberra Labor Club some of our check in procedures are a little tighter in comparsion to other hotels which would be issue surrounding the having to complete a second registration form if you had two separate reservations. We look forward to welcoming you back! Regards Bensen Robards Rooms Division Manager

nice rooms

Catatan Tripadvisor 5.0/5

Scenic679555 29/07/2020 Ulasan TripAdvisor tersertifikasi

We were upgraded to a larger room which fit 3 adults. The rooms were clean, however quiet warm. We needed the airconidioner on. We had a nice view of the lake. Quiet setting with good service. Good place to stay if visiting friends or family in Belconnen.

Dear Scenic679555, Thank you for sharing your recent experience with fellow travelers. I a pleased to read that we were able to accommodate your requirements during your stay and I look forward to welcoming you back to the hotel on you next visit to Canberra. Kind regards, Shubho Dasgupta General Manager

Very modern and comfortable Motel

Catatan Tripadvisor 4.0/5

Cathy K 29/07/2020 Ulasan TripAdvisor tersertifikasi

Staff were very friendly and efficient, the rooms are spacious and modern, bed is very comfortable, bathroom had plenty of room. The only downside was that we went out for breakfast and when we returned 5 minutes before checkout was due we found ourselves locked out of our room.... we had to get one of the cleaners to let us in.. I think they jumped the gun in resetting the electronic keys.

Dear Cathy K, Thank you for sharing your experience regarding Mercure Canberra Belconnen, I am sorry to read that your keys did not work properly during your stay and we will review our systems to ensure this does not happen again. It is very pleasing to read that you stay was otherwise a very positive experience and thank you for your support during these times. I look forward to welcoming you back soon. Kind regards, Shubho Dasgupta General Manager

Fantastic place

Catatan Tripadvisor 5.0/5

Dr Wilbur H Friends getaway - 03/07/2020 Ulasan TripAdvisor tersertifikasi

Perfectly sited in Canberra, brand new, with a club restaurant attached and an independent restaurant in the same building. Lovely staff especially the ex-Italian Front Office manager who could keep you laughing for hours. Such an incredible personality, yet efficient. I just do not understand what all the other reviewers are complaining about. I don't need or like an overserviced room even during the week.

Dear Dr Wilbur H, Thank you for sharing your positive experience on this platform. We truly appreciate your support to the business during these difficult times and look forward to having you stay with us soon. Your feedback has been very graciously accepted by the team member mentioned in this post. Kind regards , Shubho Dasgupta General Manager

Unhappy

Catatan Tripadvisor 3.0/5

peterhalvorsen 24/06/2020 Ulasan TripAdvisor tersertifikasi

While the hotel itself and staff were fine. I was not told that the room would not be serviced during weekend du to COVID-19 until I arrived and was handed a gouid to the hotel to read. I fail to see the difference in servicing a room on a weekday to a weekend. Ohter than saving the hotel penalty rates for cleaning staff.

Dear peterhalvorsen, Thank you for taking the time to provide feedback about your stay at the Mercure Canberra Belconnen. As the hotel was dealing with severely reduced business levels due to the pandemic, the management decision to reduce housekeeping service was simply to keep the business afloat. However I sincerely appreciate you support and feedback during these difficult times. Please accept my sincere apologies as our housekeeping service did not meet your expectations. We have taken your comments onboard and reintroduced 7 days a week housekeeping service with enhanced cleaning protocols to address the threat of the COVID19 pandemic. I hope to have another opportunity to host you in the near future. Kind regards, Shubho Dasgupta General Manager

New Stylish Hotel

Catatan Tripadvisor 4.0/5

Irene G Business - 08/03/2020 Ulasan TripAdvisor tersertifikasi

Fortunate enough to stay at the Mercure Belconnen 1 month after they opened. The room was quiet, bright and contained everything I needed including USB ports for charging and a chrome cast TV. Breakfast was the only let down with the staff forgetting my order of poached eggs - yet remembering someone else that ordered at the same time. The Breakfast buffet was poor. Despite this I would stay again.

Dear Irene G, Thank you for reviewing our hotel. Please accept my apologies for the poor experience you had at our breakfast buffet. We are continuously finding ways to improve our products and happy to advise that major changes are planned for the buffet post COVID19.We have also introduced room service breakfast options for our guests. I am pleased to read that you appreciate the convenience features of our guest rooms and look forward to welcoming you back soon. Kind regards, Shubho Dasgupta General Manager

Brand new, great service and well maintained

Catatan Tripadvisor 5.0/5

idangold 22/02/2020 Ulasan TripAdvisor tersertifikasi

We’ve enjoyed staying at The hotel. Service was great and the room was clean and spacious. If I Absolutely must pick a downside than I would say that the view wasn't great, but it's cherry-picking and didn't affect our full satisfaction at all. Overall, I would highly recommend this hotel!

Dear idangold, Thank you for taking the time to provide such positive feedback regarding your experience at the Mercure Canberra Belconnen. I am pleased to read that you had to "cherrypick" to find a downside which means we almost nailed it. I would suggest asking fr a room overlooking the Lake Ginninderra on your next visit and our team members would happily allocate one for you if its available. I look forward to welcoming you back soon. Kind regards, Shubho Dasgupta General Manager

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