Excellent service all round, easy access to labour club for a drink and meals, have stayed here many times now and will continue to do so , the staff at reception are very welcoming and the waiters in the club are over the top good place to stay

The hotel is relatively new. It is clean, fresh and well maintained. The room rates are very reasonable, parking is $10 extra per night. The carpark is easily accessible and is very secure. The reception staff were welcoming, friendly and helpful. The Labor Club is attached to the motel.

My third time staying at this property and happy to return because of the good service, nicely decorated rooms, comfy beds, convenient parking, gym facilities and location. Breakfast is now available at the adjacent Labour Club and whilst nothing exceptional - good coffee, though! - it does beat the COVID-safe breakfast pack previously left in rooms.

Having lived in Canberra previously for many years we wanted to stay close to Gungahlin so decided on Belconnen when we found this Mercure offering in a great location. This hotel was only opened in January this year and is fresh and new. We found the rooms to be spacious with a table & chairs set up as either a dining or work option. The hotel adjoins the Belconnen Labor Club and is only about 500 metres to Belconnen Westfield Shopping Mall. They have a choice of continental or hot full breakfast delivered to your room for breakfast or they is a café downstairs adjoining the hotel. If you want to stay close to the hotel, lunch and dinner is available at the Labor Club or the Cafe offers both lunch and dinner options including pizzas which we did not get a chance to try but looked good. We did have some lunch from the café which we enjoyed. We had a hire car and there is a multi-storey carpark with hotel parking at $10 per night and you can come and go whenever you like. We would definitely stay here again and would highly recommend this hotel should you be wanting a Belconnen or greater North Canberra base. Our 3 night stay including parking cost us less than $150 per night which we think is pretty good value for the standard of accommodation in this location.

New Modern Hotel. Rooms are Big and Spacious. Very Covid Free. Room Service Breakfast due to Covid was OK, some items a bit cold but overall OK. Property joins Labour Club, which is a Leagues Club Property. Good Club Food and Pokies. All the shops in Belconnen are in walking distance.

Was not greeted as a Gold member and had to ask if I was upgraded and told very rudely I could not upgrade because of the rate, but when I said this had never happened before and that it did not say this in the booking, I was belittled. The staff member put the wrong title on my paperwork and when i corrected them, they tried to blame me and say it was on my booking?!? Why would I put an incorrect title on my booking, what a joke. They were beyond rude and hostile. i will not stay here again. The next day, housekeeping came and made up my room when I went to the store to get breakfast, even though I had not checked out and had the do not disturb. When I went to check out there was no-one there and I waited over 15 minutes and no-one came, so I used the express checkout.

Stayed for two nights, initially thought only for one. Was told I would have to complete a second registration form the second morning which was odd. Was sorted so no problem. Asked for a late checkout which was eventually granted but seemed like a major problem. Hotel was not exactly full given covid, perhaps a little more appreciation, acceptance and understanding would be warranted given the climate we are now in. Regardless the hotel is pristine, staff were lovely and would not hesitate to stay again. Thankyou

We were upgraded to a larger room which fit 3 adults. The rooms were clean, however quiet warm. We needed the airconidioner on. We had a nice view of the lake. Quiet setting with good service. Good place to stay if visiting friends or family in Belconnen.

Staff were very friendly and efficient, the rooms are spacious and modern, bed is very comfortable, bathroom had plenty of room. The only downside was that we went out for breakfast and when we returned 5 minutes before checkout was due we found ourselves locked out of our room.... we had to get one of the cleaners to let us in.. I think they jumped the gun in resetting the electronic keys.

Perfectly sited in Canberra, brand new, with a club restaurant attached and an independent restaurant in the same building. Lovely staff especially the ex-Italian Front Office manager who could keep you laughing for hours. Such an incredible personality, yet efficient. I just do not understand what all the other reviewers are complaining about. I don't need or like an overserviced room even during the week.

While the hotel itself and staff were fine. I was not told that the room would not be serviced during weekend du to COVID-19 until I arrived and was handed a gouid to the hotel to read. I fail to see the difference in servicing a room on a weekday to a weekend. Ohter than saving the hotel penalty rates for cleaning staff.

Fortunate enough to stay at the Mercure Belconnen 1 month after they opened. The room was quiet, bright and contained everything I needed including USB ports for charging and a chrome cast TV. Breakfast was the only let down with the staff forgetting my order of poached eggs - yet remembering someone else that ordered at the same time. The Breakfast buffet was poor. Despite this I would stay again.

We’ve enjoyed staying at The hotel. Service was great and the room was clean and spacious. If I Absolutely must pick a downside than I would say that the view wasn't great, but it's cherry-picking and didn't affect our full satisfaction at all. Overall, I would highly recommend this hotel!