Peppers Gallery Hotel Canberra bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.241 ulasan

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
Peppers Gallery Hotel Canberra - Image 3
Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Deskripsi

Keistimewaan hotel

  • Indulge in traditional, authentic Italian cuisine at Bicicletta Restaurant, located onsite

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

Akomodasi kami

Lokasi hotel

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telepon
Fax +61 2 6175 2233

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

BICICLETTA

Authentic Italian food created from the freshest seasonal produce and ingredients, locally sourced. Known for its great coffee, this award winning Italian restaurant plates up daily specials fresh from the marketplace and has a carefully curated wine list

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Peringkat ALL  4.2/5  1.241 ulasan

Peringkat TripAdvisor  4.0/5  2.355 ulasan

Great Location

Catatan Tripadvisor 4.0/5

helenZ6535IX Ulasan TripAdvisor tersertifikasi

A lovely weekend staying at Peppers. Lovely room, excellent front-of-house service, and secure parking in a convenient and central location. The only downside was the restaurant with poor service and average food. I had made a booking for dinner for the night we arrived. As we arrived later than expected, I went to the restaurant at check-in and advised that we would be fifteen minutes late. All good, but when we went at the notified time they had given my table away. Why?They did find me another table, but then it took them half an hour to take our meal order (after I went to the till area to ask them to come take our order). It was also strange that we could not enjoy the Welcome Drinks with our meal, as you could only have them at the bar, which is about 10m from the restaurant.

Dear helenZ6535IX, Thank you for sharing your feedback, and we’re delighted to hear that you enjoyed your stay overall. We sincerely apologize for the issues you encountered at the restaurant during your stay. It's disappointing to hear about the confusion with your dinner reservation and the delays in service. This is certainly not the level of service we aim to provide, and we will be addressing these concerns with the restaurant team to ensure that such mistakes do not happen again in the future. The delay in taking your order and the issue with the Welcome Drinks are both areas we will review to improve the guest experience. Thank you again for bringing these points to our attention. We value your feedback and hope to have the opportunity to welcome you back for an even better experience next time. Warm Regards, Vianne Birrell Acting General Manager

Wouldnt go back

Catatan Tripadvisor 2.0/5

Dan G Ulasan TripAdvisor tersertifikasi

Had to turn Air Conditioner off due to the noise which made the room very cold and uncomfortable, no floor heating in the bathroom and tiles were freezing, I would hate to be staying during an actual winter. Offsite parking I think was excessive at $35 a day, coffee machine was not working in the breakfast area, not the auto one but the fresh bean machine. If we go back to Canberra, we won't be staying here

Dear Y7889FYdang, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay wasn’t as comfortable as it should have been. We understand how important comfort is, especially when it comes to temperature control, and we apologize for the issues with the air conditioner and the bathroom floor. Regarding the offsite parking, we understand that parking costs can be an inconvenience, and we appreciate your feedback. We also apologize for the coffee machine not being operational during your stay. We did get a quick response from our service provider however I understand this did impact. We genuinely appreciate your comments, as they help us improve our services. We regret that you didn’t have a more enjoyable stay, and we hope you’ll consider us again should your travels bring you back to Canberra. Thank you again for your review. Warm Regards, Vianne Birrell Acting General Manager

Great weekend stay

Catatan Tripadvisor 4.0/5

blobblo Solo travel - Ulasan TripAdvisor tersertifikasi

Great weekend trip to see a concert being held at Llewellyn Hall. Very quiet being a weekend. Upgraded from queen to king room but it was twin bed. Accor plus member so received sweet treat and sparking water welcome amenity. Chose this place as close to ANU and Lake Burley Griffin. Room large with sofa to sit on. Very quiet room except floor above creaked with heavy footed guest on one of the nights. A few stairs to get to the room, which were no problem but if you don't want stairs just make it clear when booking. Some minor repairs needed eg bedside lamp cover loose. White coffee cups are very stained so need descaling not just rinsing. Bedside light switch and PowerPoints not accessible when beds arranged in twin configuration. Chair has arms so does not fit under desk so not the best if you have to do work at the desk. Library bar or the lobby is lovely place to sit. Accor member welcome drink only available from the bar, not the restaurant. Wasn't told this at check in. Dinner at restaurant was great but it does not open Sundays and the bar was booked out Sunday night so did not eat at hotel then. Nearby restaurants within 1 block walking distance . Breakfast buffet small but adequate and dishes frequently replaced (continental buffet and made to order hot breakfast included in price). Uber to airport very early Monday morning was about $17. Yes will stay again.

Dear blobblo, Thank you for your detailed feedback! I’m delighted to hear you had a great weekend stay, especially for the memorable concert experience at Llewellyn Hall. It’s wonderful that you enjoyed the upgrade and the welcome amenities as an Accor Plus member. I appreciate your insights regarding the room configuration and the minor repairs needed; we’ll address these as we engage a design service for hotel room enhancements in 2025. I’m glad you enjoyed dinner at our restaurant, and I apologize for the confusion about the welcome drink location. Thank you for your understanding regarding the restaurant’s schedule. We truly value your feedback and look forward to welcoming you back on your next visit! Warm Regards, Vianne Birrell Acting General Manager

Not up to scratch

Catatan Tripadvisor 3.0/5

elizabeth m Couples - Ulasan TripAdvisor tersertifikasi

We have stayed here before and had a better experience. We were disappointed with dinner and breakfast. Dinner was bland and served were small. Cooked breakfast was ok but the buffet cereal, toast area was very basic, untidy looking and poorly presented. Accomodation was adequate for 1 night.

Dear Elizabeth m Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience didn’t meet the high standards you’ve come to expect from us, especially as a returning guest. We truly appreciate your comments about the dinner and breakfast, and we’re sorry to hear that the meals were not enjoyable. We have a new Head Chef and we will be reviewing the menu and presentation to ensure the quality matches the experience we aim to provide. We’re glad the accommodation was adequate for your one-night stay, but we do wish we could have made your visit more enjoyable overall. Your feedback is important to us, and we will use it to make improvements. We hope you’ll consider staying with us again, and we look forward to having the opportunity to provide you with a more seamless experience next time. Warm Regards, Vianne Birrell Acting General Manager

Good location

Catatan Tripadvisor 3.0/5

Shaida J Ulasan TripAdvisor tersertifikasi

Good location, next to the CBD. We stayed over floriade long weekend so it was double the normal price and was very inflated and not value for money. The standard room ended up being about $420/night. Things were a little outdated and for that price you expect a little more, but at the same time I understand prices drive up with demand. Room window faced a parking lot (ground level) so we could hear the noise coming from outside. Street parking was limited so needed to pay for the paid parking.

Dear shaidaj2022, Thank you for your feedback regarding your recent stay. I’m glad to hear you appreciated our convenient location near the CBD. I understand your concerns about the pricing during the Floriade long weekend and the value for money you felt you received. We strive to provide a comfortable experience, and I regret that the room did not meet your expectations. We are in the initial design stages for room enhancements in 2025. I also apologize for the noise from the parking lot and the challenges with parking availability. Your insights are valuable, and we will take them into consideration as we work to improve our offerings. Thank you for sharing your thoughts, and we hope to have the opportunity to provide you with a better experience in the future. Warm Regards, Vianne Birrell Acting General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 343 ulasan 8/10 Lokasi
  • 708 ulasan 6.4/10 Kamar
  • 670 ulasan 8.3/10 Pelayanan
  • 7 ulasan 2.9/10 Internet
  • 309 ulasan 6.8/10 Makanan
  • 203 ulasan 5.4/10 Kebersihan
  • 145 ulasan 5/10 Sarapan
  • 139 ulasan 4.9/10 Fasilitas

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