Peppers Gallery Hotel Canberra bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.203 ulasan

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
Peppers Gallery Hotel Canberra - Image 3
Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Deskripsi

Keistimewaan hotel

  • Indulge in traditional, authentic Italian cuisine at Bicicletta Restaurant, located onsite

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

Akomodasi kami

Lokasi hotel

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telepon
Fax +61 2 6175 2233

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

BICICLETTA

Authentic Italian food created from the freshest seasonal produce and ingredients, locally sourced. Known for its great coffee, this award winning Italian restaurant plates up daily specials fresh from the marketplace and has a carefully curated wine list

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Peringkat ALL  4.2/5  1.203 ulasan

Peringkat TripAdvisor  3.9/5  2.386 ulasan

I should have read the latest reviews before booking!

Catatan Tripadvisor 3.0/5

mrluncha Ulasan TripAdvisor tersertifikasi

Underwhelming at best, definitely not worthy of the Peppers brand. So many peeves, where do I start... The receptionist at the check-in was an arrogant, patronising youngster clearly out of his depth when it comes to customer service. The heating system in the room took hours to start heating anything - eventually it did, but I had to keep it at 27-28C for several hours before it started producing any results... I even resorted to filling the bathtub with hot water in order to keep the room borderline warm. Window blinds were bizarre - the semi-transparent light blind was permanently fixed at half-height, so you were completely exposed to any pedestrians walking past your window (my room was on the ground floor). The alternative was to draw the blackout blinds, but then you had no daylight in the room at all. The restaurant service was, shall we say, highly variable. The dinner on the first night was fine - nothing to write home about, but perfectly acceptable for a hotel restaurant. However, the breakfast the next morning could make John Cleese want to revive Fawlty Towers. From what I could gather, the breakfast was run by a completely different business, and their previous hospitality experience must have been a suburban Indian corner shop. The Maitre'D (if one could call him that) was a sulking, utterly unfriendly guy who obviously wanted to be somewhere else - e.g. he was chatting on his mobile phone at length while staffing the restaurant reception. The breakfast menu was very basic. The food took ages to arrive despite there being only a couple of other customers when we got there. This was our first and last breakfast at the hotel, for the remainder of the stay we had breakfast elsewhere. It also transpired that the room rate I booked did not include housekeeping. The reception made it look as "caring for the environment" (of course!) I don't remember the room rate being particularly discounted, and looking at the booking, the name of the rate was "STAY LONGER AND SAVE RATE" - nothing about "no housekeeping". The absence of housekeeping certainly wasn't clear at the time of booking. Had I known this, I would not have booked this hotel. The final touch was the morning of the departure. As an Accor Gold member, I was given a late check-out (12 pm - would have preferred slightly later, but this was the best the hotel could do). But obviously no-one told the housekeeping - they knocked on my door at 9:45 am to start getting the room ready for the next guest. I told them I was checking out at 12, but despite this, they barged into my room again at 11:45, just as I was in the toilet. Hardly an acceptable level of service for a brand Accor markets as "Premium" (as per the ALL website).

Dear Guest, Thank you for taking the time to provide such comprehensive feedback. We regret that your experience did not reflect the premium standard associated with the Peppers brand, and we appreciate you sharing your concerns so candidly. Your comments regarding service consistency, room comfort, housekeeping communication, and dining have been taken seriously and reviewed by our senior management team. Over the past months, the hotel has commenced a phased improvement program focused on guest comfort, service alignment, and infrastructure upgrades. This includes enhancements to in-room climate control, window furnishings, housekeeping communication processes, and a broader refresh of public and guest areas. Our dining offering is also undergoing change, with a renewed focus on service standards and guest experience, alongside ongoing refurbishment works designed to elevate the overall offering. These improvements are part of a wider commitment to ensure Peppers Gallery Hotel Canberra delivers a consistent and welcoming experience aligned with Accor’s Premium brand positioning. We regret that these changes were not yet fully realised during your stay. Feedback such as yours is instrumental in driving meaningful improvement, and we sincerely thank you for taking the time to share it. We hope that, should your travels bring you back to Canberra in the future, you may consider giving us another opportunity to provide an experience more in line with expectations. Kind regards, Odea Front Office Manager

Service by Favouritism

Catatan Tripadvisor 1.0/5

Luketherad Ulasan TripAdvisor tersertifikasi

The hotel itself feels old, tired, and in need of serious refurbishment. Unfortunately, the on-site restaurant was just as underwhelming. The experience was made worse by the manager’s attitude. When I placed my order, I asked for a glass of orange juice. I could not see the buffet as it is hidden behind a wall, so I had no way of knowing it was self-serve. Instead of simply explaining that, the manager brusquely pointed me in the general direction of the buffet. Moments later, the next couple walked in. He proactively asked them if they would like orange juice, they said yes, and he personally went to the buffet and fetched it for them. I want to be very clear that I had no issue getting my own drink. The issue was the obvious contrast in how I was treated versus how they were treated. Things went downhill further when I presented my Accor Explorer card. He visibly rolled his eyes and behaved as though my membership was a personal inconvenience, which is completely unprofessional. I will not be returning. The only positive was the reception staff, who were genuinely friendly and very helpful when I realised I had left something behind.

Dear Luke, Thank you for taking the time to share your experience. We are very sorry to learn that your stay did not meet expectations and that elements of the service you encountered left you feeling uncomfortable and unfairly treated. This is certainly not the experience we aim to deliver, particularly to valued Accor members. Your feedback regarding service consistency and guest recognition has been reviewed carefully by our management team. We are currently undertaking a broader program of service alignment and property improvements, including refreshed training standards and leadership oversight, to ensure all guests receive the same level of professional, respectful service at every interaction. We are also in the process of planned upgrades to both the hotel and dining experience, aimed at better reflecting the Peppers brand promise and improving clarity, comfort, and consistency across all guest touchpoints. We appreciate you acknowledging the assistance provided by our reception team, and your comments — while disappointing to read — are important in helping us drive meaningful improvement. While we understand your decision, we do hope that future visitors will experience the positive changes now underway and see the hotel in a much stronger light. Kind regards, Odea Front Office Manager

Needs a good clean

Catatan Tripadvisor 2.0/5

399janeo Ulasan TripAdvisor tersertifikasi

Very disappointed to see a beautiful hotel in decline. I stayed at this hotel 15 years ago and it was wonderful. The good bones are still there, but it let down by being incredibly dirty and dusty, and in desperate need of a refresh. Everything was dirty - from the front desk which was covered in greasy finger marks and needed a good wipe down, to the desk and side tables. The curtains, which bizarrely did not fit in our room and had to be pulled over the top of a large couch, send clouds of dust into the air when we tried to close them. The bathroom had marks up the walls that could be easily wiped away and the sink had mould at the back of it. Glasses in the room had lipstick on them, and our room just smelled mouldy and damp. The staff were very nice, and hotel could shine again with some decent cleaning and airing out of rooms.

Dear Guest, Thank you for taking the time to share your experience and for your long-standing connection with the hotel. We’re genuinely sorry to hear that your recent stay did not reflect the standard you remembered or expected. Your comments regarding cleanliness, room presentation, and general upkeep are concerning and have been reviewed carefully by our management team. The hotel is currently progressing through a broader refresh and improvement program, with a strong focus on housekeeping standards, detailed cleaning practices, and overall presentation, to ensure the property is cared for to the level its heritage and character deserve. We appreciate your kind words about our team, and we agree that the building has strong foundations. Feedback such as yours is instrumental in guiding our priorities as we work to restore the hotel to the experience many guests fondly remember. Thank you again for your honesty. We hope that, should you choose to return in the future, you’ll see the positive changes underway and experience the hotel in a much stronger light. Kind regards, Odea Front Office Manager

Go to the caravan park - much better.

Catatan Tripadvisor 1.0/5

mattn470 Ulasan TripAdvisor tersertifikasi

Reserved two (2) rooms for 6 family guests directly with the Accor reservations team, no discounts applied. Hotel Reception staff were pleasant. However the Hotel put us on the ground floor, somewhere, a rabbit warren down an elevator long hallways, left, right, left right, and up stairs... all with our luggage. An old condemned part of the hotel? BOTH the rooms were - NOT clean - dirty old carpet - dirty walls and damaged furnishings - non functioning powerpoints - Bedding head furnitures old and flaking + mattress of and soft lumpy - other furnitures falling apart - dark Bathroom with 1 cm gaps in the door facing the main room door - Felt necessary to wear thongs in the shower to avoid infections All night long awake and itching in the bedding, and hearing the above floors noisy plumbing. It was a Saturday night so the locals were also revelling right outside our windows. included breakfast the next morning: either this or that, but NOT both! Chalk and Cheese compared to the absolutely fantastic Adelaide Peppers Hotel experience that we also stayed in October. That's a nice hotel. Canberra Peppers management ** I expected better ** Based on the above experience I would not recommend Peppers Canberra.

Dear Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay with us did not meet expectations, particularly when travelling with family, and that aspects of room condition and comfort caused disappointment. Your comments regarding room allocation, accessibility, cleanliness, furnishings, and overall presentation have been reviewed by our management team. The hotel is currently progressing through a broader improvement program focused on guest room standards, maintenance prioritisation, housekeeping practices, and overall guest flow, with the aim of restoring consistency across all areas of the property. We appreciate your acknowledgement of our reception team and understand your comparison with other Peppers properties. While each hotel is unique, we recognise the importance of delivering a consistent experience aligned with the Peppers brand promise, and feedback such as yours helps inform where attention is most needed. Thank you again for taking the time to share your experience. We regret that we did not meet expectations on this occasion and appreciate the opportunity to learn and improve. Kind regards, Odea Front Office Manager

The good, the bad, and the awful sparkling wine!!

Catatan Tripadvisor 3.0/5

LisaMDL Ulasan TripAdvisor tersertifikasi

Choosing Peppers was only because we had read that the original building was built to accommodate VIP guests arriving to Canberra for the grand opening of the first Parliament house. That interested us. We aren’t disappointed by our choice, but the hotel did not call us to return. It felt a bit ‘homely’, yet that probably isn’t the vibe they are aiming for. It might have been ‘arty’ 20+ years ago when they obviously did an art hotel type renovation, but now, decor wise, it seems a bit ‘off’ - dated and clumsy feeling. We certainly hope never to encounter such awful wall paper again … on the roof of our room !!!!??? Weird. The good: espresso cups in the room alongside the coffee machine - a detail that 9/10 hotels overlook when they supply only big cups or mugs. So thank you! A decent bath. Thank you again! Importantly, it is a good location and the ‘precinct’ feels good, like you can sort of imagine living there. Onsite parking, if booked with your room, is great - convenient and secure. The bad: the music pumping out from the lounge area (where the piano is) was so loud in morning!!!! Completely ridiculous. The room had an impossibly heavy blind on the window that without my husband I absolutely would not have been able to roll up. The light switches are seriously scratched up - perhaps replace and choose different ones! And the step from the bathroom into the bedroom was/is dangerous - it needs an ‘indicator’ or just a small ramp to join the ‘rooms’ better so you don’t continually stub your toes. We arrived back to our room in the afternoon to find there’d been no servicing and the receptionist told us we’d chosen a rate without servicing. We would not have done so voluntarily but we accept we must not have read the fine print. But how hard is it to remind guests at check in that they won’t have their towels changed or beds made, so they are conscious of it. The receptionist was understanding and swift to bring us some new towels. Finally, if you receive a free drink voucher do not ‘spend’ it on a glass of bubbles from the bar - the house bubbles are awful. Get a coffee or tea!!

Dear Guest, Thank you for taking the time to share such a detailed and considered review. We appreciate the context you provided around the heritage of the building and are pleased to hear that elements such as the location, the NewActon precinct, secure parking, and some in-room details were enjoyed during your stay. We also recognise and understand your observations regarding décor, sound levels, room functionality, and communication around housekeeping. These are all important aspects of the guest experience, and feedback such as yours has been shared with our management team as part of an ongoing review of both presentation and operational clarity. Improving comfort, wayfinding, and communication at key touchpoints — including check-in — remains a focus as we continue refining the experience. Your comments around lighting, blinds, bathroom transitions, and public-area ambience are particularly helpful, as they speak to practical usability as much as style. We also appreciate your candid feedback regarding our beverage offering, which has been noted. Thank you again for your balanced and thoughtful feedback. While we regret that the hotel did not fully meet expectations on this occasion, we value the opportunity to learn from your experience and to continue evolving the property in a way that respects its history while improving comfort and consistency for our guests. Kind regards, Odea Front Office Manager

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