Peppers Gallery Hotel Canberra

Comfy pristine room with gorgeous bathroom with tub- service was excellent, made everything easy. Friendly and efficient reception staff, very good unobtrusive housekeeping, great breakfast room service. Would definitely recommend!

A well located hotel a short walk away from ANU and the restaurant district in ANU, Peppers has a friendly service team and good amount of rooms. The water pressure in my room was terrific. The bed neatly made and comfortable, the tea and coffee options in the room plentiful. The air-con was already on when I arrived, and set too cold. There was a smell of damp in the room, either from some sort of water damage or the air-con itself, I never worked out what... that needs dealing with. The windows are fixed, so I couldn't let fresh air in, unfortunately.

This is an odd hotel that doesn't really prioritise guests, despite the price. The good - friendly and willing staff and nice modern decor. The bad - where to start? Arrive Sunday evening - no restaurant or room service. Not ideal after a long flight from the UK. The room on arrival - dinner plate and dirty glass stationed outside the door from the previous guest - should have been cleared away. Eventually it was by the kind young person on the front desk who, i found, was the only person working! The room - a queen sized room with a tiny wardrobe and NO OTHER PLACE to store clothes! No drawers, cupboard. So had to keep most everything in a suitcase for 3 days. No rails or hooks in the bathroom so towels had to be kept on the floor between use. Oh and no servicing of the room unless you requested. Then I was offered 2 possible prices for the service but the gentleman at the front desk couldn't tell me the difference between the $20 one (in fact they don't change the sheets i found out eventually) and the more costly version (they do). One evening I did get room service (food was good) but served with wooden cutlery! Thank goodness they were prepared to use real bowls to hold the pasta, so i guess it wasn't a washing up issue. I've stayed here before and don't recall any issues.

We booked the 1 bedroom apartment, which we were aware when booking is not located in the main hotel, but we thought it would be still part of the hotel somehow, so to be clear, the apartment is located inside a residential apartment building in the New Acton precinct, so it definitely feels more like an Airbnb than a hotel experience. The free parking is helpful, and the car space is close to the apartment entry on level 3. The apartment itself is modern, but it doesnt match the photos on the wesbite and most soft furnishings need a bit of care and replacement - e.g the blinds are frayed, and not working very well, and the cushions on the sofa are stained. The apartment is very light as the blinds don't cover all the windows, so an eye mask is recommended if you don't want to be woken in the early morning light. The apartment itself is very big and in a great location. The built in laundry is handy for those staying for a few days and modern appliances including a dishwasher was appreciated. The 2 x bathrooms were very nice. Excellent shower. *We did book a cot, but it didn't come with a fitted sheet and was of poor general standard, so we hired one locally instead. We really liked the location, but think that staying in the actual hotel would have been much nicer.

Restaurant food quite bland, calamari from bar menu was cold and chips if you call tiny pieces of potato chips were over cooked and oily. One dinner of beef cheek quite tastless and another of pizza with thin soggy base too much cheese and little topping, could not eat it. hopefully will improve by the next time we stay.