We would like to say that the staff members in the Ibis Styles Istanbul Bomonti were very nice to us and let us have a pleasant stay for the 4 nights we stayed with them. We received complimentary refreshments upon arrival, and Emin made it very clear that he and the staff would be willing to help us with anything we needed. A couple of days during our stay I was very tired from working late on my laptop, so I couldn't make it down to breakfast. Emin was kind enough to allow our breakfast to be sent to the room in this case. One night as we came back by taxi to the hotel, the taxi driver requested about double the estimated fare. We used his taxi via a taxi-booking app, and he should have used his device to show us the final fare. Otherwise, he could have used the taximeter, which is built into the rear-view mirror. He didn't use either, and manually entered his requested fare (double the estimated fare). I refused to pay this, and told him the hotel will communicate with him (as he could not speak English). Pinar, who was working in reception, came down to communicate with him and translated between us, and Mateen, one of the porters, was helping out too. Once the driver went down to a more acceptable price, I accepted, he came out of the car, took one of the banknotes I was going to give him, then he ripped it into several pieces, threw it on the ground and drove off. Pinar and Mateen, as well as myself, were all shocked by this unacceptable behaviour, and we went back into the hotel. Cansu, also in reception, was shocked to hear about this too, and helped a lot to make me feel calm and tried passing this onto the authorities. As it was late at night, she couldn't get through, and Emin showed up as well, and promised to take this through to the authorities so that the driver would be punished. Mateen even found the torn pieces of the banknote and it was stuck back together in reception, although I wanted reception to keep it for investigation purposes. Although it's difficult to put it into words here, when you are in a new country, and you go through a bad experience such as with this taxi driver, it means a lot when there are people to make you feel better and genuinely show care. Throughout the stay, Emin, Cansu, and Pinar, and the porters, including Mateen, Cevher, and Eren were all very nice to us and made us feel at home. We would recommend this place to others and we look forward to coming to this hotel again on our next visit to Istanbul.

Room is very dirty, but bathroom is an hell. A lot of melt and dirt inside, it is easy to see that staff don't care about cleaniness and see no problem. It is no worth to stay there, or maybe if You want to get some illness.

Never stayed in this hotel before. The next morning I had some meeting near by, so I chose to stay here. Being an Accor member, the receptionist upgraded my room. It was a spacious and a very comfortable room. The breakfast was delicious with rather different choices. Price was reasonable for such a hotel.