Mercure Istanbul Bomonti 5 estrelas

The hotel is centrally located and within walking distance to a major Metro Station (10 minutes walk). First part of my visit was a business with the last part being for holidays. The service by the staff was consistent and helpful when required. This was particularly evident when it was necessary to move rooms which was done without hesitation by the front service staff. I would recommend the hotel to those who wish to be within the city precincts with easy access to the old city via the Metro. The rooms were above average and were cleaned daily with replacement towels and amenities provided, as required. The only hesitation I would put forward is the size of the elevators (being 2 in total and accommodating 5 to 6 persons maximum, being less if patrons had bags) and the difficulty in accessing them during peak periods. However, this was a small inconvenience. As I indicated above, I would recommend this hotel for the reasons stated.

There was no complimentary water and tea bags available for the nights I stayed. Once I complained the night shift manager was there by accident and offered me a fruit basket to apologize and made me forget about the negative effect of it. When the first morning I went to breakfast, the manager in charge said I had to pay for it as I booked without breakfast which was not true. Good that I had booking mail ready with me. Although he said it in a very nice way I was a kind of disturbed and disappointed. Then again once he saw the booking mail he was very nice to me to win my heart which he did.

There was a smell in the room. Check in and check out times were extra slow. Bathroom was average clean. Autopark was expensive and my car was driven by 16 y.o staff. Not a good experience at all. Not suggestible

We stayed with my husband at the room for 2 and booked it in advance. However when checking in the towels and all the amenities were only for 1 person. Housekeeping was not good. We stayed at the hotel for 3 days. One day they forgot to clean up garbage, the next day forgot to refresh the water. During our stay we had an issue, and asked 3 different persons from the Front desk for the help, and all of them gave us totally different answers. When trying to solve an issue at the checking out, the same happened. Also we had issue with pre-authorized amount. The amount was blocked for more than 2 weeks. A week after the check-out I wrote an email to the hotel explaining the situation and asking for clarification. Despite more than 3 weeks has passed, there is still no reply. Good that we kept all the receipts and tried to solve the issue through the bank. Overall not recommended.

This place is very bad. The room they put us in is had mold everywhere. The bathroom smelt so bad i cant even begin describe it. The radiator had a wooden cover and it was broken all the dust and spiders behind it was visible it was an absalute nightmare. I cant imagine how this place is a mercure hotel. Ive never stayed in a place this bad and ot did effect our holiday majorly considering we meeded to stay in that room. We went out to the hospital and came back to find our room door left wide open. All our items were in that room. I was so angry with this i called the reception. They sent their security guard TIMUR upstairs within 5 minutes and he was so rude. Clearly no customer service training has been provided to these people.He said his checked the cameras in 5 minutes which is bu’’sh’’.We did not feel safe at all.....He was so rude, he said im here to help you by raising his voice. You can imagine how upset we was finding out the maid left our room door open a room that has all our belongings in. Their excuse was the doors play up sometimes because theyre really old. Like seriously? I requested for our room to be changed and they mever cared enough to change our room or anything. I have asthma, i cant be mear mold and for that reason i couldnt even shower in that room. This was so upsetting. We went to a local spa everyday and took showers there. They are cheap for a reason and i seriously would not recommend this place. Im suprised they passed the inspection to become a Mercure Hotel franchise. They need to be inspected and honestly be povided a proper security So they know and understand that the service they provide includes making their guests feel safe.I asked for no one to enter our room. Not even the maids. The very next day we came back, suprise surprise someone had entered again.This place is NO mercure hotel. Its a fake establishment that just brought the name. Its a horrible place.