Mercure Istanbul Bomonti

I had a bad experience with my last reservation regarding Mercure Istanbul Bomonti. I made a reservation on Jul 16, 2022. Then, I checked online on Tuesday, Aug 23 at 3:54 a.m, and I got the confirmation by email. When I arrived at the hotel, I found that my reservation had been canceled. Although I showed the Platinum card membership and the confirmation check-in email to the reservation department, they did not support me and misbehaved. As I was in Istanbul for a mission and this hotel was close to the congress site, the shock was unbearable.

I had 4 nights reservation, you can’t even imagine that hotel was full!!!! “You may go to boutique hotel beside the mercure bomonti hotel instead of 5star hotel!!!! If not we’ll call police!!!!” FRONT DESK MANAGER SAID You may go lobby with police officer to get your room!!!

I expected more, but the hotel is normal. The bed had a big stain, which was very bad. I do not recommend this hotel . Access to the hotel to Taksim Square was 35 minutes by foot. The pool was very cold and unusable. The mini bar was charging. It had good staff.

stayed there for one week , it was booked by a travel company for my itinerary, in which I paid in advance for my Stay and the Tours. I'm disappointed by my stay there , as it was my first visit to Istanbul and going for a vacation but the impression from the hotel Management " receptionist " on check-in really left me anxious and disappointed . They asked for a deposit amount of 100 USD when I asked them why I'm paying this amount they immediately " if anything broken" what a reception is this by the hotel management. I have traveled many places East and West and I booked by my self using booking platforms or hotels directly and no one asked me before this and the reasoning of this rude behavior. I had to pay this amount as I had no choice nor time to do cancellation, I had to overcome this to not affect my vacation there. my room lacks some amenities like a hair dryer and they missed a room service one time. last for one good reason I have to say that the food was nice in the breakfast and restaurant staff was wiling to help, so I give them 4 Star. Honestly I haven't tried other facilities in the hotels as I was interested to do my daily tours.

The rooms in reality were not at all the same as photos on ALL - Accor application. One night lost total power to room. Electricity issues in the room, that needed multiple visits by hotel electricians to resolve. two small lifts, for a large 8 floor hotel. Even no service lift. On very narrow road, difficult for hotel tenants to get off and on cars without causing traffic jam. Low room ceiling. Breakfast very basic. No Turkish breakfast basics, not even Soguk or kaymak