Novotel Cambridge North 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,334 件のレビュー

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2, Cambridge Square, CB4 0AE CAMBRIDGE, United Kingdom

説明

ホテルのその他の情報

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

当ホテルの客室

ホテル所在地

Novotel Cambridge North

2, Cambridge Square
CB4 0AE CAMBRIDGE
United Kingdom

GPS:52.2246, 0.1571

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,334 件のレビュー

トリップアドバイザーの評価  4.0/5  216 件のレビュー

2023エクセレンス認証

An absolutely terrible experience simply down to key staff being poorly trained!

トリップアドバイザーの評価 1.0/5

Mark S トリップアドバイザー認証口コミ

The location, facilities and cleanliness tick all the right boxes but it's people that make the experience! My stay at Novotel Cambridge North Hotel is, by far, the single worst hotel stay experience I've ever had! Pool/gym area etiquette was non-existent and not managed. Outdoor shoes and clothing worn poolside with food and drink being consumed by people with camera-phones! Plus a total lack of parent supervision of very young children with zero appreciation of personal boundaries! So much for enjoying a relaxing break time there! Then of course the fire alarm at 3:30am which highlighted that staff are not trained to deal with fire evacuations and have no safety awareness! It was a shambles, with a complete lack of management or accountability from any on-duty staff. Not a single staff member followed any noticible fire procedures, with no fire marshaling, no help or support, and absolutely no urgency shown from staff. (They would be clueless in the event of a real fire!) Guests have to assume it's an actual fire, so need support, especially being woken by a fire alarm at 3:30am and having to put up with bottlenecks in fire stairwells due to zero Marshalls in action! Everyone left to guess if it was a real fire or not, and if and when they could re-enter the building!!! Even when prompted, staff (who stayed inside the building!) were reluctant to do anything to manage and provide clear communication to guests! I'm sure Cambridgeshire Fire & Rescue Service would be able to assist in training staff in what to do in those circumstances, including how to keep fire routes clear and moving as well as how to manage guests once they've actually managed to exit the building! I'm surprised staff are not fire trained already for such a facility!!! 1 reception female, 1 evening restaurant male and 1 morning restaurant female, were the only staff that did their jobs well, but that wasn't enough to make up for other clear shortcomings. An absolutely terrible experience simply down to key staff being poorly trained!

Will stay again

トリップアドバイザーの評価 5.0/5

farinaj95 Friends getaway - トリップアドバイザー認証口コミ

Lovely hotel to stay at. Have been here twice now and will come back. Car park is half price on weekends, train into Cambridge is 4 mins and £3 return, pool and sauna are clean and lovely. Beds are comfy and room is a great size. The gym is also great and the restaurant breakfast has a great selection.

Varied views

トリップアドバイザーの評価 3.0/5

Guide420908 トリップアドバイザー認証口コミ

My views on this property are varied...we checked in at a very busy time and there was only 1 receptionist trying to deal with numerous new guests and problems. We needed to register for disabled parking and the young man tried and tried to do it for us but the internet service kept failing...so we don't know as to whether we might get lumbered with a large bill or penalty since we stayed for 2 days. If the hotels requests clients to do this themselves on phones (which a lot of older people might not even be able to do ) they have to provide a decent internet service. It is impossible at present. Whilst this was going on, people were waiting and waiting to check in...no second person available and no management about. The rooms are spacious and the bathrooms very clean, however, the carpeting on the 3rd floor corridor needs either a very good clean or needs replacing. We were a party of 8 and had a very good meal on the Friday night...the service was good in the beginning, but then tapered off and we had to actually find someone to continue serving us...i.e more water and eventually desert menues etc. Breakfast on Saturday was brilliant, Sunday morning total chaos. ..a lot of Staff about but no-one designated to particular stations...it took ages to replenish empty platters, as the matter of fact, you had to ask for it. I felt sorry for the waiters, there were sent all over the place without any co-ordination. But, they were kind and still smiling... Still, we as a family were glad to have met up...and we might stay again, providing some of the above problems will be resolved. Elke Beckley & Family

Very good

トリップアドバイザーの評価 5.0/5

jgf1001 ビジネス - トリップアドバイザー認証口コミ

Excellent hotel, clean & modern. Room was big, bed was lovely and apart from the an inability of the shower floor not being deep enough to avoid the bathroom floor being flooded on use it was perfect. Staff friendly and helpful Enjoyed my stay

Outstanding Service!

トリップアドバイザーの評価 5.0/5

John W トリップアドバイザー認証口コミ

Charlotte went out of her way to assist in accommodating us, including my wheelchair bound elderly mother. She provided any and all the information we needed for the accesible room (including the exact height of the bed!), ensured we had adjoining rooms etc.. Thank you Charlotte! All the staff we met were lovely. The rooms were modern, clean and well appointed; very comfy bed, although pillows were a little soft for me. We enjoyed our evening meal and staff were happy to accommodate changes we requested to some individual dishes.

との提携 TripAdvisor

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