Novotel Cambridge North 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,485 件のレビュー

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説明

ホテルのその他の情報

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

当ホテルの客室

ホテル所在地

Novotel Cambridge North

2, Cambridge Square
CB4 0AE CAMBRIDGE
United Kingdom

GPS:52.2246, 0.1571

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,485 件のレビュー

トリップアドバイザーの評価  4.0/5  192 件のレビュー

2023エクセレンス認証

Remote but mostly good

トリップアドバイザーの評価 4.0/5

BigMikeBath Couples - トリップアドバイザー認証口コミ

1 night stay for a couple with 2 dogs. Hotel location is a bit strange - basically there’s very little apart from the station, a co-op and a large car park (£12.50 a night) New hotel - comfy rooms and a very nice swimming pool is an added bonus. Breakfast is fine - plenty of variety and decent coffee (juices are a let down though). Issues: No information on the hotel in the room or on the tv and the qr code we were given didn’t work. When I rang the numbers on the key card or website they didn’t work and the reception staff (when I spoke to them) weren’t interested. Pool is nice but you need a special card for it - we wasted 10 minutes wandering around the hotel trying to sort this out. Would be good if this were made clear. USB ports by the bed are a good idea but didn’t work and felt as thought they were falling apart.

Super dog friendly hotel with friendly staffs

トリップアドバイザーの評価 5.0/5

HK_MoMo_LAU トリップアドバイザー認証口コミ

Super dog friendly hotel with all lovely and cheerful staffs especially my dog is so surprised she has a beautiful dog bowl offering both in our room and the restaurant❤️so sweet and all front of house staffs to housekeeping staffs are so friendly and helpful. The hotel is very clean with beautiful decor. The gym & swimming pool are so good too! We have a lovely stay and will definitely recommend to our friends & family.

Terrible Customer Service! Unfriendly staff! Greedy Business!

トリップアドバイザーの評価 1.0/5

Maria M トリップアドバイザー認証口コミ

I am writing to express my dissatisfaction with the customer service I received from both the staff and operations manager at the Novotel Cambridge Hotel. I found them to be unhelpful, inconsiderate, and more concerned with revenue than with customer satisfaction. Our circumstances have changed, and Booking.com advised us that the hotel could cancel our booking at its discretion, if necessary. However, the hotel adamantly refused to do so and was quite impolite and unprofessional in its approach. There was no humility or understanding shown by the staff or management. They were quite direct in asking if we were canceling the room so someone else could book it, while simultaneously charging us 100% for the room. I find this to be a very disappointing and poor approach toward a customer, and I am extremely dissatisfied with the service I have received.

Lovely stay!

トリップアドバイザーの評価 5.0/5

xsm07 Couples - トリップアドバイザー認証口コミ

My partner and I stayed here for 2 nights for our anniversary. Our room was kindly upgraded and we were left a lovely note and some chocolates. The staff were extremely friendly and welcoming, rooms were clean and the bed was super spacious and comfortable. I also loved the waterfall shower! The hotel is situated right next to Cambridge north station and is only 1 stop away from the centre of Cambridge. The hotel has paid parking (shared with the station) and a co-op opposite. Our fridge was stocked with 2 bottles of water. The room also had a coffee machine in which the pods were topped up daily as well as tea, milk, sugars and instant coffee. The pool and sauna were nice. However, the pool area was small. Also, as we were staying in half term the pool was rammed with children which is fine if you are staying as a family. However, as we are a young couple celebrating our anniversary it meant the pool/sauna facilities were not great for us as it was very busy and noisy. It would be helpful if they had an adult only hour at the pool. Lighting in rooms are also quite dim so it’s hard if you’re trying to apply make up, although the bathroom mirror has great lighting. Overall was a fabulous stay and I would 100% recommend and stay here again!!

Family trip

トリップアドバイザーの評価 3.0/5

traveller17890 ファミリー - トリップアドバイザー認証口コミ

Me and family stay here once or twice a year and unfortunately standards do seem to be slipping somewhat. Pool- The jacuzzi was still broken on our visit unfortunately, no idea if/ when they’ll be fixing it! Most of the lockers seem to be broken too so people just took all their belongings into the pool area which isn’t very nice. One of the mens shower doors no longer locks as well due to limescale. On a plus the leaky shower into the restaurant has been fixed since the last visit! Housekeeping- No milk in the room on arrival, we had to go and get some from downstairs. The second morning we released at 7am the tea bags hadn’t been replenished which was really annoying! There was also a massive bogey smeared on the wall near the bed which was really disgusting. Food- Really really nice as always, we had a lovely dinner and I really enjoyed the Sea bass. Breakfast also very good and hot food continually topped up and tasty.

との提携 TripAdvisor

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