ibis Cambridge Central Station 3 つ星

IBIS pestered me to leave a review, so here we go... Checked in to the IBIS with temperatures at -2C outside, to find the aircon/heater unit was not functional. Was told the unit needed 20 mins before I'd notice any difference. Left it an hour, and the room was getting colder, with no heat or air movement at all out the unit. Reported it again, and asked to move to a room with working heating. Was told the hotel was full, so I could not move, despite the IBIS website showing good availability that night. I mentioned the website said rooms were available to book, and was told again that the hotel was full. Really got the sense that the staff simply could not be bothered to change my room, or even take a look at the heating. Offered a very small electric oil-filled radiator, which got vaguely warm, then switched off, even on max heat setting. Veery cold, restless and uncomfortable night, resorted to sleeping under my coat at 2am. No interest at all in trying to resolve this from the staff. Mentioned it again on check out, to make sure the heating got fixed for the next guest, and just got a shrug. Again, no interest in either apologising or resolving the issue. Very disappointed, and very cold. Stayed at the Doubletree the night before in Nottingham. Warm room, great, attentive staff, room 4x the size, and 2/3 the cost, which rather put the IBIS stay into perspective... 1/5 Could do better.

From an italian taste, really DELICIOUS 😍 You should try “bacon pancake” are awsome! Also avocado toast looks really good. Everything i think is good, espresso coffee too, and is really difficult find good coffee here. Workers are so nice too, i’ll came back again!

I went with few friends on a Friday night and we enjoyed some lovely drinks and the live music. I would love to see more events like this as it gives a great vibe. Credits to Lucilia for her amazing customer service that made us feel very welcome from the begin and the whole team. I will definitely come back!

I stayed at this hotel for a work trip. Rooms were very basic. The aircon kept switching on in the night as the thermostat was broken so it was very hot. The bathroom was the smallest I have ever stayed in and similar to a train bathroom! I paid to park next to the hotel for the day but despite arriving late and leaving in the morning I have received a penalty for only paying for one day so be cautious. The hotel asked where I parked on arrival but did not make me aware of this.

Definitely coming again!! I love the food, the energy and the people serving in this place. I’m quite a regular and I just really would like to shout out the very good service provided by Ms Lucília. She was such a very lovely lady always very helpful. Definitely a very very good asset for this company. I will be back very soon, thank you IBIS 💫