The Harlow Hotel By Accor 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 215 件のレビュー

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
The Harlow Hotel By Accor - Image 3
The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, United Kingdom

説明

ホテルのその他の情報

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

当ホテルの客室

ホテル所在地

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

The Sculpt Restaurant

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  215 件のレビュー

トリップアドバイザーの評価  3.0/5  939 件のレビュー

Lovely, helpful staff.

トリップアドバイザーの評価 5.0/5

DawnSuri トリップアドバイザー認証口コミ

This hotel has very helpful and lovely staff who will try and accomadate you in any way they can - we must mention Hollie as she went out of her way for my daughter with learning and eating difficulties each night of our stay - ensuring she was happy with her food and really making her feel at ease. Thank you so much.

Very comfortable

トリップアドバイザーの評価 5.0/5

232patriciab トリップアドバイザー認証口コミ

We have thoroughly enjoyed our stay at this hotel. The room was clean and comfortable. The towels were changed most days although we felt this was not necessary. Tea and coffee making facilities replenished every day. We were part of an Alfa coach tour and were booked in for bed, breakfast and evening meal. We thoroughly enjoyed our meals and felt the food catered for every taste. The only downside was that the plates were very cold and the air conditioning at the food end was set to arctic conditions meaning that although the food was in serving dishes on hot plates, it was only ever lukewarm. Possibly a microwave should be provided. The waiting staff worked very hard and were rushed off their feet at both breakfast and evening meal. We would certainly stay again.

Probably best to avoid.

トリップアドバイザーの評価 2.0/5

Tina W トリップアドバイザー認証口コミ

The room was spotlessly clean and comfortable. The breakfast was fine. I had to move into the Harlow Hotel as an emergency because my flat was deemed a fire risk. I arrived with two large suitcases, a bag, a small rucksack, a handbag and a walking stick. I went to reception to check in where I was greeted by a girl who gave me the impression she was in her first day as a receptionist. She faffed around on her computer and told me she'd booked me into a second floor room. I asked where the lift was, she said there wasn't one. Could she not see that I had a lot of luggage and a walking stick. She asked if I'd prefer a ground floor room. This seemed like a good idea. Every other time I asked this girl a question during my stay, she looked at me with a blank expression and said she didn't know. A complete waste of space. The food at the restaurant was nice but the menu was extremely limited. After staying for two days I was told that I'd have to leave because they had double booked my room. Administration does not appear to be a strong point at the Harlow Hotel.

Good day. Thank you very much for your feedback. Please note that we appreciate your feedback and we take it very seriously. We have noted all your negative experiences and we sincerely apologise for this. We have ensure all team members are appropriately trained to handle the various service scenarios you encountered to ensure you have a seamless service. A few of the team members at the Front desk are currently undergoing training and we will ensure the Front desk management stay close to avoid these kinds of situations from recurring. Our menu is also going through some changes but we are always ready to accommodate any dieteries or special requests. Please kindly advise when we can get an opportunity to host you again so we can get a chance to give you a much better experience.

Room suitable, breakfast awful !!!

トリップアドバイザーの評価 1.0/5

Michael W トリップアドバイザー認証口コミ

Check in was super fast and efficient Parking on site had to be paid for, but that said was spacious and problem free The room was of a good standard, clean, comfy bed, good quality products provided in the bathroom A peaceful nights sleep The bad bit ........ Breakfast was an added paid for option, a cooked breakfast is not too hard - you would think? The that's on the hot plate were in a sorry state - fried eggs crusty brown awful looking, scrambled eggs a few clubs in the tray, mushrooms looked raw along with the tomatoes next along, the hash brows looked OK, the bean tray scrapped clean, bacon scraps like shoe leather, and finally half a dozen reasonable sausages. I asked one of the very nice ladies (Blanca) clearing the tables, if there was any plan to replenish the hot food and also asked for a couple of poached eggs, she went off to the kitchen to find out, after a few minutes she returned with a plate with 2 fried eggs under cooked (whites snotty) I asked about poached and her reply was that's how the chef said he cooks them, I asked about scrambled and alas they were out of stock ??????? Even the staff took some pictures to send to their WhatsApp group as there was no manager to sort / address the problem All in all a truly awful experience!!!

Thank you so much for your feedback and our sincere apologies for the negative experience you had. We have taken note of all your food related complaints and we are conducting the necessary training and making the needed changes to make your next experience a better one. We look forward to getting another chance to host you and make that positive difference.

Unfortunate experience

トリップアドバイザーの評価 3.0/5

TrailBlazer773200 Solo travel - トリップアドバイザー認証口コミ

Everything was great about my stay until I got to the breakfast room. The person clearing the tables and resetting the tables was full of flu and was constantly wiping his nose with his hands, which did not have gloves on, and proceeded to use those same hands with the new cutlery and serviettes. It’s a past me so much that I actually could not even eat my breakfast and I probably left the breakfast room!!

Thank you very much for your feedback. We do take it very seriously. Please note we take Hygiene and Food safety very seriously and we have taken the appropriate action to ensure this kind of incident doesnt happen again. We look forward to another opportunity to make your hotel stay with us a positive one.

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。