The Harlow Hotel By Accor 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.4/5 150 件のレビュー

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
The Harlow Hotel By Accor - Image 3
The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, イギリス

説明

ホテルのその他の情報

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

当ホテルの客室

ホテル所在地

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
イギリス

GPS:51.75578, 0.126321

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

The Sculpt Bar

Unwind in our modern bar, where you'll find all your favourite tipples and a variety of snacks on our bar menu. Sports fans can also catch all the latest action on TNT Sports.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.4/5  150 件のレビュー

トリップアドバイザーの評価  3.2/5  1,028 件のレビュー

Dishonesty and terrible customer service

トリップアドバイザーの評価 1.0/5

Honestjohn2020 トリップアドバイザー認証口コミ

I am absolutely furious with this hotel. It states very clearly on Google maps that it offers free pet friendly stays, this was the only reason I booked it. On checking in I was held to ransom for a £30 pet fee, that's £15 each for the same room! The receptionist first claimed she was the manager and then back peddled. She said she was only the duty manager and had no authority to waive the fee, even though she was produced the evidence of their false claim. She claimed Google maps is not their website, however they are advertising their business on it. According to her it doesn't count and they have no control what Google maps puts! Absolute rubbish every other hotel has pets allowed or not, fees apply, they have FREE expressly written underneath. If it isn't correct that is their fault and responsibility. A chain the size of Accor would have someone who's job it is to ensure correct advertising. What is really appalling is being presented with the evidence they refused to accept it. The correct thing to do is put your hands up waive £30 and get it corrected. For having their error pointed out in the interest of customer relations taking a £30 hit is cheap and the least they should be doing. I could have easily got cheaper hotels that do have a pet fee. Disgusting belligerent attitude to their false advertising and I was told it was my fault for not checking their specific site. Obviously everyone is expected to check every possible website the company could be on before booking! Accor someone hasn't done their job, just put your hands up and sort it. Don't expect customers to pay for your mistakes!

Good value, clean, good food and friendly helpful staff.

トリップアドバイザーの評価 5.0/5

marcusantonias トリップアドバイザー認証口コミ

A good location with reasonable access for central London. A pleasant atmosphere with a bijoux and friendly bar area. We found the Hotel to be excellent value although we were part if a coach trip. The room was quiet snd we slept well. Great customer service. Good food, we had an early dinner as part of a coach trip so that we could make it in good time for The Abba Experience in London. The room was clean and tidy, just as expected and all the staff were friendly and very helpful, particularly Roxana and Jacklin who oversaw our dining and breakfast experience. Roxana was very professional but also very friendly and made us feel very welcome.

Dear Marcus, Thank you so much for taking the time to share your feedback about your recent stay at Harlow Hotel. We’re delighted to hear that you found our hotel to be great value, clean, and well-located with reasonable access to central London. It’s wonderful to know that you enjoyed the friendly and helpful service from our team, especially Roxana and Jacklin, who made your dining and breakfast experience special. We’re also glad you appreciated the pleasant atmosphere in our bar area and that you had a quiet, comfortable night’s sleep. We hope you had a fantastic time at The Abba Experience in London, and we look forward to welcoming you back on your next visit. Warm regards, The Team at Harlow Hotel

Hired room/wake

トリップアドバイザーの評価 5.0/5

debbie V トリップアドバイザー認証口コミ

Held a wake in The Norfolk Room which was perfect. The staff were very attentive throughout., and the food was good. Everything was handled smoothly and respectifully.

Dear Debbie, Thank you for sharing your experience following the recent wake held in The Norfolk Room at Harlow Hotel. We are deeply honored that you entrusted us with such an important occasion. It means a great deal to us to hear that everything was handled smoothly and respectfully, and that our team provided attentive support throughout. We are glad the food met your expectations and that the room suited your needs. Please accept our heartfelt condolences once again, and know that we are here for you should you ever need our support in the future. With sincere sympathy, The Team at Harlow Hotel

Always a great stay

トリップアドバイザーの評価 5.0/5

958sammyh トリップアドバイザー認証口コミ

I’ve stayed here a few times now. Each time has been great. The receptionist Ufuoma is always so welcoming with her fabulous smile, plus she’s super efficient and professional in her role. I will continue to visit when I travel from Stansted or visit friends this way. Rooms always clean and comfortable - a plus point for me is the use of a super hot bath. There’s a hair dryer and kettle for tea and coffee - everything you need really. I always book the buffet breakfast, which is plentiful and tasty. I will be back soon, thanks.

Thank you very much for taking the time to share such a detailed and positive review. We are delighted to hear that you consistently enjoy your stays with us and that our team continues to make you feel welcome. Your kind words about Ufouma will be shared with her, and we are pleased to know her professionalism and warm approach made a positive impression. It is also encouraging to hear that you find the rooms clean and comfortable and that the in-room amenities and breakfast offering meet your expectations. We are particularly pleased that the buffet breakfast remains a highlight of your visits. We truly appreciate your loyalty and look forward to welcoming you back again very soon. The Harlow Hotel Management Team.

Lovely stay for work ufuoma and Natasha great help

トリップアドバイザーの評価 5.0/5

Clive91 トリップアドバイザー認証口コミ

Food and hospitality was really nice the staff were helpful and the room was of decent size and experience too thanks you xx

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。