Novotel Cambridge North bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.304 ulasan

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2, Cambridge Square, CB4 0AE CAMBRIDGE, United Kingdom

Deskripsi

Keistimewaan hotel

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

Akomodasi kami

Lokasi hotel

Novotel Cambridge North

2, Cambridge Square
CB4 0AE CAMBRIDGE
United Kingdom

GPS:52.2246, 0.1571

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  1.304 ulasan

Peringkat TripAdvisor  4.0/5  221 ulasan

Sertifikat keunggulan 2023

Superficially nice, actually not very good

Catatan Tripadvisor 2.0/5

ChrisR1111 Ulasan TripAdvisor tersertifikasi

It looks like quite a nice hotel but it isn't really. There's a gym and pool but the staff won't tell you about it when you check in. You'll walk through corridors past literally hundreds of rooms to get to it, only to find your key doesn't work because you had to ask for a specific one at reception. That wasn't mentioned on arrival. Breakfast has a similar issue - you'll realise there's no way of knowing the times it's open except going down to reception and asking. You get a big TV in your room but the reception is terrible and HDMI is disabled. Chromecast doesn't work. I don't know if that's connected to the awful WiFi speed. I watched the fight for the heavyweight championship of the world on my laptop, paying my mobile provider extra for enough data to watch in HD because the WiFi here couldn't hack it. The shower pressure is just about acceptable. The cleaning staff I spoke to on my way to the room were very nice and chatty. The other staff certainly weren't rude but seemed pretty disinterested. You don't get any information you don't directly ask for. Honestly, I wish I'd just stayed at Premier Inn in the city centre instead.

Good location, nice rooms, but not operated as it should be

Catatan Tripadvisor 3.0/5

gina j Ulasan TripAdvisor tersertifikasi

Nice rooms and good breakfast. Location next to station is excellent for a short break to cambridge, only one stop into the centre. However, when we checked in the reception staff gave us no information about the rooms/app/pool etc. A basic check in. We got to the room and the TV hotel information didn't say much other than download the app. We scanned the code given and nothing just a blank screen. So when trying to book room service or control the heat in the room forget it if you can't access the app. Went downstairs to ask and they just said order at the bar! takes away the idea somewhat of room service. No mention of why the app did not work or enquiry to help us resolve this. In the night it was 20 degrees to hot to sleep, so we had to open windows. Next day went to use pool which is long walk along corridors up and down stairs. Couldn't access with key card. So back to reception again as no notice on the door why, to our surprise it was oh you need a special card and need to sign this form, fine so why not tell us this at check in or in the room or on the lift wall? I advised reception about the room heat and she said oh I can control this back office again no mention of fixing this app issue. Staff overall smile but do not attempt to give any service at breakfast a there you are pointing at the resturant as you walk past. I see its a new hotel so I would urge the mangers to look into these issues as looking at reviews not just me saying it. They are easy fixes and will stop people having a less than happy experience.

Disappointing

Catatan Tripadvisor 2.0/5

Hungry J Couples - Ulasan TripAdvisor tersertifikasi

Pro’s The room was clean and comfortable Con’s 1) The pool was very cold, sauna was broken which was disappointing. 2) We parked in the North Cambridge car park as suggested by the hotel. Our car was broken into on our first night. The hotel staff could not have cared less and did not make any effort to help us whatsoever. 3) We were told just as we were about to check out that if we had booked breakfast in advance for our first and second day we would have had a discount on the second day. 4) As we sat down for breakfast a lot of the food was dry, and being taken away and not replaced. In a nutshell, clean and tidy hotel with very unhelpful/ poorly trained staff. Will not be returning.

Terrible Guest care

Catatan Tripadvisor 1.0/5

bobykjohn Ulasan TripAdvisor tersertifikasi

Terrible experience !! (Staying here and writing this) Pros ———— - Rooms are neat and well maintained - Clean outdoors and indoors - Railway station is nearby - Bus station is nearby - Supermarket nearby Cons ———— - Absolutely no guest care , as in don’t expect the feel of a guest, they treat you like they gave you a place for free and you are at their mercy - The people at the reception are terrible at handling problems in general and blatantly lies with no regrets - AC controller has been failing to work for last 11 days during my stay and I complained 5 times and to this minute no-one has moved a finger to fix it - If you have a problem reception will tell you these things “Manager isn’t here”, “Maintenance is not here” , “ Maintenance is out today” , “ You didn’t tell me , you told the problem to someone else” - Gym access is like a maze, you have to find a secret entry via 1st floor and then end up in ground floor , but can’t enter via ground floor …lol! More to update later , This is turning out to be my worst international stay ever.

Lovely room, comfortable stay, great transport links! Only fault is no hand soap in bathroom!

Catatan Tripadvisor 5.0/5

K1055TJrose Ulasan TripAdvisor tersertifikasi

Stayed here for one night with family. Location is ideal if you’re wanting somewhere with good transport links and not wanting to stay right in the city; not far from motorway and the train station is on the same site. We were able to visit Cambridge easily by hopping on the train. Excellent for parking. The room was clean, modern and the bed was huge. We also had a second bed made up which I believe was a sofa bed. The room was very quiet and must be well sound proofed! One thing I did notice however was that there was no hand soap in the bathroom, I had to use hand sanitizer that I had in my bag. Nice big walk in shower with Rituals shampoo & shower gel, no bath which was fine for us, maybe some rooms have baths? Would definitely visit again.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.105 ulasan 7.7/10 Lokasi
  • 1.613 ulasan 7.9/10 Kamar
  • 1.623 ulasan 8/10 Pelayanan
  • 39 ulasan 6/10 Internet
  • 863 ulasan 7.9/10 Kebersihan
  • 757 ulasan 8.3/10 Sarapan
  • 622 ulasan 9.4/10 Suasana
  • 544 ulasan 8/10 Kolam

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