Hotel Chadstone Melbourne - MGallery by Sofitel 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 1.121 comentários

Hotel ALLSAFE. Aprovado

Mensagem informativa

+ 23 Serviços

Extras do hotel

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Localização do hotel

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148 chadstone

Fax: (+61)3/91083334

Check-in a partir das 14h00

Check out até as 11h00

  • Shuttle Bus:  Federation Square

  • De avião

    TULLAMARINE MEL A 43 km / 27 milhas

  • De carro

    WARRIGAL ROAD A 1,2 km / 0,75 milhas

  • De trem

    HUGHESDALE A 1,5 km / 0,93 milhas

GPS:-37.888445, 145.082125

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião


Pastore - offers small plates to full tasting experiences, the menu by Scott Pickett presents Italian cuisine with Australian references, with a focus on woodfire-fulled cooking and handmade pasta. Pastore warmly welcomes you.

Nossas acomodações

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 13

  • Tamanho máximo: 432

  • Capacidade máxima: 360 pessoas

  • Capacidade máxima para banquete: 360 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Hotel Chadstone Melbourne - MGallery by Sofitel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

1.121 comentários

Classificação no TripAdvisor 4.0/5

108 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Great Stay

Classificação TripAdvisor 5.0/5

munishgera 04/12/2021 Avaliação certificada TripAdvisor

The team at Hotel Chadstone does a fantastic job. Check in at the reception , Altus Bar dining experience , Room Service and Breakfast at Pastore , everything was seamless . A small technical issue was Pool access did not work even when you booked. Had to rely on other guests to open the door . Thanks a lot , we will be back.

Thoroughly enjoyed our stay

Classificação TripAdvisor 5.0/5

Kaylene B 25/11/2021 Avaliação certificada TripAdvisor

Overall our stay was lovely, it was a mum and daughter trip, we went shopping and returned to the restaurant for lunch, the male waiter who sorted the account at the end wasn't very friendly, he didn't speak to us the entire time we were there, I handed over my voucher for the complimentary drink which he declined until I explained the waitress had confirmed we could use it, he huffed and processed the transaction, both my daughter and I commented on how rude he was, otherwise all other staff were very friendly.

Upscale disappointment

Classificação TripAdvisor 2.0/5

gubby 23/11/2021 Avaliação certificada TripAdvisor

Things have changed - Is Covid to blame or is this the new makeup of a Luxury getaway? We arrived on November 18 as a special treat for my husband's birthday. No Concierge at entry and only little attention given to our Valet parking request. No welcome at the check-in desk. Pre-booking of all facilities eg restaurant rooftop bar, pool area was necessary and pool booking unavailable due to cleaning, even though I had booked it. Staff and food at the rooftop bar excellent and the staff at Pastore Restaurant tried very hard. Just not what I had hoped for from a Sofitel branded product.

not quite right

Classificação TripAdvisor 3.0/5

julianmaxwellrob2021 23/11/2021 Avaliação certificada TripAdvisor

The hotel, rooms, reception and housekeeping are excellent. However the Altus bar, great location but the barperson could not mix cocktails, Dry martini had more water than gin and the negroni had very little campari, not impressed. Room service, for breakfast, lunch and dinner, no spoons supplied, ever tried eating yogurt with a fork, forgot one desert. Staff very good but felt a little more care is required.

Great hotel

Classificação TripAdvisor 5.0/5

647aliciaw 23/11/2021 Avaliação certificada TripAdvisor

Great hotel, with really nice spacious rooms. wonderful staff, that are extremely helpful. And of course the location is great, right next to the shopping centre, Meat & Wine Co and heaps of other restaurants in and around the shopping centre precinct

Refreshing, modern and convienent

Classificação TripAdvisor 5.0/5

990glenm Business - 19/04/2021 Avaliação certificada TripAdvisor

We enjoyed the freshness of the hotel, looks great, welcoming and convenient to Chadstone Shopping centre, great range of restaurants and food, easy parking. Great views & roof top pool, Very friendly service.

Exceptional service

Classificação TripAdvisor 5.0/5

aladore2854 Business - 15/04/2021 Avaliação certificada TripAdvisor

Hemant Would like to mention great customer service by Hemant, he was great to deal with tried his best to make my stay at hotel chadstone live upto it's name :) clean rooms like the design would recommend 100%

Met all our expectations

Classificação TripAdvisor 5.0/5

ghurst10 05/04/2021 Avaliação certificada TripAdvisor

Chosen for a mid week escape & an escape it was. Upgraded to 9th floor Superior King with sweeping views looking SW across suburban Melbourne, the city & the Bay. Very luxurious & service left nothing to be desired. Parking is secure & very convenient. The 24 level bar is amazing & dining in the restaurant was great with spectacular food.

Really Disappointed

Classificação TripAdvisor 2.0/5

Jessicajane1982 31/03/2021 Avaliação certificada TripAdvisor

Sadly I was really disappointed with my trip. I had planned a much needed girls night with my bestfriend as we have small children. We were really looking forward to it. Firstly it took 25 mins to book in as there was only one person on counter and a massive line. This was 3pm on a Saturday. There was some staff member fluffing around in a suit moving an empty luggage cart around the foyer trying to look busy. My friend asked him if he could assist on counter but he said no and something about changing over of managements shift. We got the room and were really excited to have a few glasses of bubbles. My friends champagne was warm so we needed ice. My friend went out into the hall way and bumped into a housekeeper who said she would organise it. 25 minutes later and no ice my friend calls reception for the ice and also someone to help set up GoogleCrome as the tvs don't have any pay TV stations. Reception said the ice would be right up but they she didn't know how the GoogleCrome worked and couldn't help. Another 20 mins later no ice so I call reception and order it again and also ask about the GoogleCrome. I must have gotten someone else as they said the ice will be right up and they are sending someone up to sort the GoogleCrome. After another 15 mins my friend had to grab something from her car and then go looking for the ice. She leaves and 2 mins later I get a knock at the door. No ice! But I was offered a cup and saucer. She gets back about 15 mins later. She ended up going to the Bar to get some ice there. Couldn't believe it still hadn't been delivered. So if you want good service... do not book here! Also the room was dirty!!!! Not a great sign when you believe all this deep cleaning is happening because of the Corona Virus. We moved a bedside table to put in between our twin beds as we needed something to put our shared cheese platter on. The amount of dust underneath was unbelievable. I was able to scrape it into a massive pile. So id say it have never been vacuumed since the hotel was built. It was all just such as shame as we were so looking forward to our night. I expected it to be much better.

Very modern impressive hotel

Classificação TripAdvisor 4.0/5

elizabeth m 25/03/2021 Avaliação certificada TripAdvisor

We had a comfortable stay in a relatively new hotel in a good position next to a huge shopping complex.Buffet breaky Covid style was ok but nothing over the top. Staff were generally pretty good and the room was clean and comfortable.

Such a wonderful piece of luxury out of the city.

Classificação TripAdvisor 5.0/5

carmen p 17/03/2021 Avaliação certificada TripAdvisor

We stayed here for a quick short break. The hotel staff are friendly and go out of their way to assist. The hotel is art deco and the luxury extends across the hotel. Would highly recommend for a function, a shopping trip or just to relax and not leave the premises at all. Thank you Hotel Chadstone we had a ball.

Nice location and hotel

Classificação TripAdvisor 4.0/5

Kaylene B 11/03/2021 Avaliação certificada TripAdvisor

The hotel and location was very nice, and convenient for what I was looking for. At check in I felt they were underprepared, as a Platinum member I did not receive my welcome drink voucher at check in and was required to contact reception to follow up, robes and slippers were being placed in the room after we had checked in. There was no opportunity to take advantage of the membership with 50% off food as the restaurant was closed, There was no control over social distancing at breakfast.

Very comfortable hotel

Classificação TripAdvisor 4.0/5

OB52 10/03/2021 Avaliação certificada TripAdvisor

Second time stay at Chadstone and again found the rooms and facilities excellent. Efficient, personal and pleasant experiences at reception. Room was spacious and very comfortable, spotlessly clean in all areas. Good size bathroom and amenities. Great location if you're in the area for shopping with plenty of places to eat. Our only disappointment was with the breakfast. We understand that Covid restrictions impact on catering, but both the service and the food could have been much better. Hopefully, the breakfast service we received prior to the pandemic will again return to this hotel. We certainly recommend staying and would do so again if in the area.

Very Good

Classificação TripAdvisor 4.0/5

552ronr 10/03/2021 Avaliação certificada TripAdvisor

A really nice hotel with a beautiful view of the City and surrounding suburbs. Lovely Swimming pool spa and bar. Friendly staff. Found a piece of plastic on table below TV and window was not cleaned from inside!! Dinner in Restaurant was great.

Stylish Rooms

Classificação TripAdvisor 3.0/5

Darren M 01/01/2021 Avaliação certificada TripAdvisor

Stayed here on 28th Dec in a Deluxe Suite. Room was very nice and well appointed. I stayed in this hotel when it first opened and the staff were great. It would appear that their service levels have now fallen away significantly. We dropped our bags at reception at 12pm and went shopping. Received a call to say room was ready at 2pm, went back checked in and half expected bags to be in our room, they were not. We booked a deal with them that included a bottle of wine and $30 food drink credit. I had to ask for the wine and on check out had to get the bill adjusted to include the $30 off. The Pastore restaurant attached to the Hotel is not open Monday. The hotel used to have a restaurant called the Altus but it is closed. You can not just walk into the bar, you need to book a time. When I asked where we could eat I was told they have a tapas menu in the bar. Being an Accor Plus member I asked if I could use my card for 50% off food there and was told yes. When we went there we were told it cannot be used. young guy at reception did not know how to handle my disappointment of being told the wrong information. I saw the manager and to his credit he resolved it. On night 2 we ate in the Pastore Restaurant but received discount only off Main Meals so Accor Plus members be aware of this. We booked for breakfast at 9.45am. We both ordered omelettes which arrived at 10.40am and there were only 4 other tables when we arrived. We were asked 3 times by different people if we would like to order. Told 2 different people we didn't want savoury treats but still got them anyway. We went back to the room at 11.10am to get our bags but key didn't work as it was after 11am. I think overall this hotel when it first opened had a vision for what they were trying to achieve but they are well short of where they would like to be. No real benefits for Accor Plus members here either with limited dining options.

Steer clear of breakfast!

Classificação TripAdvisor 4.0/5

X5006UOjames 24/12/2020 Avaliação certificada TripAdvisor

Horrible breakfast...we actually couldn't believe it was possible to take an hour to serve eggs on toast, but it is possible. Also the pool is way too cold...3rd stay here for the year and no change to pool temp.

Highly recommended

Classificação TripAdvisor 5.0/5

vanessalpatten 24/12/2020 Avaliação certificada TripAdvisor

Incorporated a mini break with shopping at Chadstone Xmas shopped, cocktailed , rested and repeated Hotel is beautiful staff obligingly awesome Then we repeated .. shopped & cocktails Exhausted we called in room service The desert being the highlight Can’t wait till I return

Every shoppers dream

Classificação TripAdvisor 5.0/5

andreahY7160ST 12/12/2020 Avaliação certificada TripAdvisor

I spent two indulgent nights at this hotel to Christmas shop at the adjacent shopping centre. Not only is the location perfect for shopping the hotel is new luxurious supported by amazing staff. If your budget allows upgrade to a suite. Make sure you take the time for a swim and I highly recommend the crumpets and berries for breakfast. Finally and importantly good COVID safety applied to all areas of the hotel.

great place to stay

Classificação TripAdvisor 5.0/5

Frogwooz 12/07/2020 Avaliação certificada TripAdvisor

From the minute I called to make the reservation, until the minute I left, I felt valued. Every staff member were wonderful and couldn't do enough for us. Very clean place. Everything was excellent value. Fabulous pool and the view from the pool it terrific.

Great place to stay

Classificação TripAdvisor 5.0/5

BTPMH 04/03/2020 Avaliação certificada TripAdvisor

This was our second visit since property opened Nov.19 The service staff and facilities all first class reception check in /out excellent housekeeping very very good Buffet Breakfast at Pastore on ground floor Delightful Breakfast Chef the Best nothing was to much trouble a Fantastic team effort All in all a great Hotel on the door step of a world class facility Chadstone shopping centre

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