Novotel Melbourne Glen Waverley 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 1.647 comentários

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Novotel Melbourne Glen Waverley - Image 1
Novotel Melbourne Glen Waverley - Image 2
Novotel Melbourne Glen Waverley - Image 3
Novotel Melbourne Glen Waverley - Image 4
285 Springvale Road, 3150 GLEN WAVERLEY, Austrália

Descrição

Extras do hotel

  • Serviço de quarto disponível no momento

  • WIFI, espaço de trabalho, TV com hub de mídia de 32"

  • 7 espaços versáteis para eventos

  • A 2 minutos da estação, 35 minutos de carro até cidade

  • Opções de restaurantes, centros comerciais e cinema nas proximidades

Nossas acomodações

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Localização do hotel

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Austrália

GPS:-37.881154313213116, 145.16462392521382

Telefone
Fax +61 3 8561 2345

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Animais de estimação não permitidos
  • Traslado
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

THE BUTCHERS BENCH

Tome uma bebida no Butchers Bench, escolhendo entre uma série de vinhos, cervejas, destilados e coquetéis. Lanches quentes e frios estão disponíveis no menu de lanches.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  1.647 comentários

Classificação no TripAdvisor  4.3/5  1.325 comentários

Honestly terrible

Classificação TripAdvisor 1.0/5

Alpha U Avaliação certificada TripAdvisor

Besides checking in everything else was sub standard for Novotel, bins left unplaced in bathroom, body wash and shampoo facing the wrong way in the racks so you couldn’t tell what product to use. Some effort required to turn them around as they were firmly in place. Then the smell. First floor above the restaurants below the smell of cooking grease and oils soaked in the room until the early hours of the night. It got so bad I had an asthma attack something that I haven’t experienced in years. When I complained I was told the hotel was full and they couldn’t move me. I was instructed they had put in extractors but these were not working as well as they’d hoped.

Dear Alpha, Thank you once again for taking the time to share your experience. I am truly sorry that your stay did not meet the standards you rightly expect from us. Regarding the housekeeping concerns you raised, we have reviewed the photos provided and noted that what we observed differed from how the issue was described. However, we genuinely value your input, and your feedback will certainly assist our team in strengthening our room presentation standards and improving attention to detail. With regard to the cooking odours, I sincerely apologise for the discomfort and distress caused. In situations where the hotel is operating at full occupancy, a room move may not always be possible despite our best efforts. In such circumstances, our team implements corrective actions such as positioning additional extractors to help minimise and remove odours as quickly as possible. I understand this did not resolve the issue to your satisfaction during your stay, and I am sorry for that. Please know that we always encourage guests to inform us immediately if something is not right so we can take prompt action to assist—whether through a room move when available or alternative solutions to ensure your comfort. Your feedback is invaluable to us, and we are using it to review and improve our procedures across both housekeeping and engineering teams. I would welcome the opportunity to speak with you directly should you wish to discuss your experience further. Warm regards, James David General Manager

Don’t take it quietly

Classificação TripAdvisor 2.0/5

142laurels Avaliação certificada TripAdvisor

I was given the worst view room 223. Looking into the industrial machine area of the hotel Barely any sky just the equipment area. May as well have put me in the basement. I asked for an another room and was given 612 with a nice view. Why not give me that room first? Exactly the same size room and decor. I’d hate to think it was because i was solo female and the reception may have thought he could get away with it. Shame on you Novotel. Never again.

Just okay

Classificação TripAdvisor 3.0/5

Melaine H Família - Avaliação certificada TripAdvisor

Hotel was good but it was extremely disappointing to find out we had to pay $32 to park overnight. I can see in previous posts you claim this is because you’re close to the glen shopping centre. I don’t believe this is a justifiable response. Since the accomodation is not in the CBD most people who stay will require a carpark and therefore should be factored into your rates.

Super amazing as always, but still surprise with new features.

Classificação TripAdvisor 5.0/5

AndrewAustralian Romântica - Avaliação certificada TripAdvisor

One of the best 4 star hotels I have ever stayed at. Kavita the Customer relations manager is super helpful. This stay was longer than usual. She purchased a drier rack for me in her own time. I love the way they have pillow menu. Indian food in restaurant is the best I have ever had, except for an Indian restaurant near the Novotel in Edinburgh. Breakfast is amazing. Great food and great variety. Staff are super kind, and remember my given name. Parking is super convenient under the hotel too. Train station and large shopping area are 10 minutes casual walk away. Reception is always happy to help. Overall it is like you feel when visiting a close relative who really welcomes your visit.

Dear Andrew, Thank you so much for your fantastic feedback and for choosing to stay with us again. We’re thrilled to hear that your experience at Novotel Glen Waverley continues to exceed your expectations. It’s especially wonderful to know that Kavita the Front Office Manager and our team made such a positive impression by going above and beyond to assist you during your extended stay. We’re glad you enjoyed our pillow menu, breakfast variety, and the Indian cuisine at our restaurant. Your kind words about our convenient parking, proximity to the train station and shopping, and our welcoming reception team truly mean a lot. We aim to create a warm, welcoming atmosphere, and it’s heartening to hear that you feel as comfortable here as visiting a close relative. Thank you so much for your fantastic feedback and for your continued support as a Platinum member of ALL-Accor Live Limitless. We look forward to welcoming you for many more stays with us! Warm Regards, Ashan Abeykoon General Manager

Caro pelo que oferece

Classificação TripAdvisor 3.0/5

williamf51 Avaliação certificada TripAdvisor

A acomodação e muito boa, quarto com bom tamanho, bancada de trabalho com cadeira confortável, cama excelente e banheiro adequado. Nada a reclamar sobre o quarto. A avaliação foi média principalmente pelo preço exagerado do café da manhã, piscina muito pequena e valor da diária exagerado pelo que oferece. Hotel ideal para ficar principalmente no inverno, pois tem um complexo anexo com restaurantes, boliche e cinema.

Dear William F, Thank you for your enjoyable review of the hotel. The hotel is well placed and contains numerous great restaurants and entertainment surrounding the hotel, just minutes away. We look forward to seeing you again at Glen Waverley. Kind regards, Andrew Maynard General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 480 comentários 9.1/10 Localização
  • 697 comentários 7.9/10 Quarto
  • 815 comentários 8.6/10 Serviço
  • 15 comentários 5.9/10 Wifi
  • 322 comentários 7.3/10 Comida
  • 286 comentários 8/10 Limpeza
  • 212 comentários 7.1/10 Café da manhã
  • 137 comentários 5.8/10 Custo-Benefício

Com a tecnologia Trustyou

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Todos os nossos hotéis em Melbourne

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.