索菲特首尔大使酒店和服务式公寓

客户意见评级 (ALL 评级) 4.7/5 2,763 评论

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209 Jamsilro, 松坡区, 05552 首尔, 韩国

描述

酒店其他优惠

  • 现代豪华旅行的理想下榻之所！

  • 无论短住还是长住都很合适

  • Modern luxury hotels blending French Art de Vivre and the essence of Seoul

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酒店位置

索菲特首尔大使酒店和服务式公寓

209 Jamsilro, 松坡区
05552 首尔
韩国

GPS:37.514062, 127.106743

电话
传真 +82 2-2092-6001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,763 评论

TripAdvisor 评级  5.0/5  466 评论

卓越奖 2023

Beautiful interior, lives up to expectations

Tripadvisor 评级 4.0/5

633SarahH 家庭住宿 - 经 TripAdvisor 认证的评论

The hotel is beautiful and the rooms have breathtaking views. Location wise you are situated right next to the Lotte Tower, Lotte World Mall, and Lotte Department Store. You have some fantastic restaurants within the vicinity, our favourite was The Italian Club. While navigating the hotel's lifts can be confusing, once settled in, it offers a delightful urban retrea

Dear Sarah H, Bonjour 안녕하십니까? We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. We hope you had fully enjoyed incredible panoramic view of Seokchon Lake and downtown Seoul in the room. As you nicely highlighted, the access to the attractions such as for shopping is an important factor when choosing a hotel and we are so glad that our Sofitel was chosen. In regards to the elevators, we understand our structural division of elevators may cause our guest confusion. As you are already aware of, this is to ensure our guests’ safety and security from the public and to avoid guest’s inconvenience, we allocate as many staff as we could indeed to help and assist with our valuable guests and we will continue to devote our efforts to minimize negative experience. Thank you again for sharing your delightful review and we hope to see you again in a very near future. Sincerely, Min-Sook Cho - General Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Excellent servicing!

Tripadvisor 评级 5.0/5

Heich L 经 TripAdvisor 认证的评论

The service was excellent especially the check-in process! Shout out Mr. Donny for your lovely servicing!! I couldn't expected himself to deliver our luggage to room, also so kind! By the way, lifts were quite confusing at the first since doesn't have direct lift from room to ground floor. But can be used to after kind advice from staffs. Also can enjoy beautiful lakeside just in front of this hotel.

Dear Heich L, Bonjour 안녕하십니까? Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences. It truly warms our heart to read that we were able to meet your expectations and to make your stay memorable. Your kind words will be shared with our entire team especially with Donny. It goes without saying that your comment is a great source of encouragement for all our hotel employees and of course we will not hesitate to recognize the stars you named. In regards to the elevators, we allocate as many staff as we could indeed to help and assist with our valuable guests and we will continue to devote our efforts to minimize guest’s inconvenience. Thank you very much for staying with us and we hope to see you again in a near future. Sincerely, Min-Sook Cho - General Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

缺少中文服务人员

客户意见评级 4.0/5

Caitian 家庭住宿 - 所有已确认评论

沟通稍微比较困难。如果有中文服务员的话会更好。

尊敬的 Tian C.： 感谢惠赐有关下榻 Sofitel Ambassador Seoul Hotel & Serviced Residences 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Duty manager Kus Kim

Small hiccup during checkout and accor points but great stay nonetheless

Tripadvisor 评级 4.0/5

Nomad66696540559 商务住宿 - 经 TripAdvisor 认证的评论

Overall was very good with exceptional quality and service, just that with some small hiccups like during checkout I had 5 luggage items and requested help from my room but no one came (but it was peak checkout time so I understand) To apologise for my inconvenience, they helped me with my luggage thereafter, and also gave me a gift , so at least theres that. Also in particular Eileen Kim is the frontdesk staff that was the most helpful during my frustration and understood where I was coming from and helped to calm me down. She also provided me with a clear answer and solution to my missing accor points for this booking (whereas the staff and staff managers on duty on 26th March night were not helpful at all and said I cannot get points despite booking a room where it is explicitly stated that points can be accumulated). Hence I want to commend Eileen Kim as an exceptional staff and thank her for her help that saved the hotel’s reputation for me.

Dear yanshan, Bonjour 안녕하십니까? We are grateful that you have been taking the time to share stay feedback at Sofitel Ambassador Seoul Hotel & Serviced Residences. Concerning to the luggage assistance delay, we would like to present you our most sincere apologies for the shortfalls you experienced. As cherry blossom festive season started from 28th of March this year, we rest assured manage operations to avoid service delays for our valued guests. In regards to the ALL credit accumulation, we would put more effort to prevent recurrence on checking eligibility of the bookings for ALL members like you. Even with your inconvenience, we appreciate for your kind words which would be shared with our entire teams especially with Eileen. It goes without saying that your comment is a great source of encouragement for all our hotel employees and of course we will not hesitate to recognize the star you named. Thank you very much for your thoughtful review and your understanding for the inconvenience we caused would be appreciated in advance. We look forward to welcoming you soon again. Sincerely, Min-Sook Cho - General Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Good for Business and Efficient

Tripadvisor 评级 5.0/5

Bozgu64 经 TripAdvisor 认证的评论

This hotel besides being well located is well appointed. The room was immaculate and the bed and pillows as I requested and very comfortable. The room was a tad cool despite changes to the temperature on the aircon panel. The Shower was very comfortable rain type. The hotels restaurants are good and the food very authentic whether you want something French or Asian. All in a all a good business hotel.

Dear BozmanGu, Bonjour 안녕하십니까? Thank you very much for choosing Sofitel Ambassador Seoul during your visit to Seoul and for sharing your memorable experience. As you mentioned, we are located in ‘Jamsil’, one of the must visit in Newtown when traveling to Korea. In this unique location, we have easy access to the public transportation. Moreover, we have many dining venues not to be missed! Hope you fully enjoyed our delightful, unique menus only available at Sofitel Seoul which is a joint of the French touch and Korean food. Next time of your visit, I would highly recommend to visit our , the weekend buffet, where our chef Mikael has put more color in the French taste at our chic bistro restaurant, Fait Maison. Thank you very much for staying with us and we hope to see you again in a near future. Sincerely, Min-Sook Cho - General Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

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其他网络用户评价我们的酒店

  • 651 评论 9.5/10 位置
  • 1,120 评论 9.1/10 房间
  • 1,322 评论 9.3/10 服务
  • 418 评论 9.5/10 氛围
  • 392 评论 9.5/10 清洁度
  • 341 评论 8/10 设施
  • 329 评论 9/10 早餐
  • 267 评论 8.2/10 舒适度

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