Sofitel Ambassador Seoul Hotel & Serviced Residences 5 星

客户意见评级 (ALL 评级) 4.7/5 3,932 评论

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209 Jamsilro, Songpagu, 05552 首尔, 韩国

描述

酒店其他优惠

  • 提供舒适的住宿环境，是短住和长住宾客的理想之选。

  • 从装饰细节到贴心服务，处处彰显纯正法式风情的优雅格调。

  • 在索菲特水疗中心，尽享奢华健康护理和焕活疗程。

  • 在索菲特首尔酒店体验现代奢华，感受法式风情与首尔文化的交融。

  • 五家各具特色的餐厅与酒吧，为您带来精致法式美馔。

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酒店位置

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 首尔
韩国

GPS:37.514062, 127.106743

电话
传真 +82 2-2092-6001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  3,932 评论

TripAdvisor 评级  4.9/5  872 评论

卓越奖 2025

High cost with a smile

Tripadvisor 评级 4.0/5

Feanorq8 经 TripAdvisor 认证的评论

The hotel is very modern. Multiple USB and power points in the room. Mattress on the bed was great. The bed coverings are man made and lead to excessive perspiration. So I awoke in a lake it felt. Breakfast buffet is good however it takes 20 min sometimes to get a tea/coffee (a self serve option needs to be offered) and the price for the breakfast is extremely high, even for this grade of hotel. Other than the above, the hotel staff service is great with a smile as expected. Changing elevators to get to rooms from the entrance is a pain and confusing. However not much can be changed to fix this.

Dear Feanorq8, Bonjour, 안녕하십니까. Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your kind words regarding our modern facilities, comfortable mattress, and the friendly service provided by our team. It is always our goal to ensure that each guest enjoys a memorable and pleasant experience. We also appreciate your constructive comments regarding the bed coverings, breakfast service, and elevator layout. Your feedback regarding the bedding comfort and the time required to receive tea or coffee at breakfast has been shared with the relevant teams, as we continuously strive to enhance both convenience and comfort for our guests. We understand that the elevator arrangement may be slightly confusing, and we appreciate your patience and understanding in this regard. While some structural limitations exist, we will review all possible measures to make the journey from the entrance to guest rooms as smooth and seamless as possible. Once again, thank you for your valuable feedback. We are delighted that you enjoyed the service provided by our team, and we sincerely look forward to welcoming you back in the near future for an even more seamless and enjoyable stay. Best Regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

One of the best hotels we have ever stayed. Great experience.

Tripadvisor 评级 5.0/5

Monkey168 经 TripAdvisor 认证的评论

This has been one of the best hotels we have stayed. Prior to us arriving in Seoul, they responded to all my requests and questions such as restaurant bookings and airport transfers without any issues. We booked a limo transfer and we were duly picked up at the airport. When we arrived at the hotel, Cherry was there to welcome us. She guided us thro the hotel and got us checked in. The room key caused a problem so Cherry took us to the guest services area in 5th floor. Every staff we met were extremely gracious and very pleasant. Our room was absolutely amazing. It was spacious with an extremely comfortable bed. We had an amazing river and view of the highest building! Our hotel is right beside the Lotte Mall and line 2 subway so it is extremely convenient. The whole area is extremely clean and spacious. We know this is not exactly city center but we love the hotel. The restaurants they recommended were absolutely superb. This is a great hotel. Amazing staff. Excellent location.

Dear Monkey168, Bonjour, 안녕하십니까! Warmest greetings from Sofitel Ambassador Seoul. Thank you very much for choosing to stay with us and for taking the time to share such a warm and thoughtful review. It brings us great joy to hear that your recent stay with us was one of the best hotel experiences you have had. We are especially grateful for your kind words regarding our team member Cherry. From arranging your arrival to personally welcoming and guiding you through the check-in process, Cherry consistently delivers genuine hospitality with exceptional attentiveness. She is widely recognized by many of our guests for her sincerity and dedication, and your generous compliment will be personally shared with her. I am certain it will serve as tremendous encouragement to both Cherry and our entire team. We are also delighted to know that you enjoyed the limousine transfer, the comfort and spaciousness of your room, the beautiful river and city views, as well as the convenience of our location next to the Lotte Mall and Line 2 subway. It is wonderful to hear that the restaurant recommendations met your expectations and that every interaction with our staff contributed positively to your stay. On your next visit, we warmly recommend exploring our fitness and swimming facilities on the 16th floor. With floor-to-ceiling windows overlooking Seokchon Lake and a selection of state-of-the-art equipment, it offers a serene and refreshing experience. Thank you once again for your heartfelt feedback. We sincerely look forward to welcoming you back in the near future and providing another exceptional stay. Sincerely, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Mixed Experience at Sofitel Ambassador Seoul - Modern Rooms but Service Needs Improvement

Tripadvisor 评级 3.0/5

pppj 经 TripAdvisor 认证的评论

We stayed at the Sofitel Ambassador Seoul for three nights with another couple, booking two rooms through the AMEX Platinum Hotel Collection. While my friend received a room upgrade, we unfortunately did not even though we checked in at the exact same time. The staff said the hotel was at capacity, but the explanation didn’t make sense given our identical check-in timing, and the interaction felt a bit unfriendly. The rooms themselves are modern and comfortable, and the hotel has a nice kids’ play area with plenty of children’s books, which is a great touch for families. The location is excellent right next to Lotte Shopping Center with many restaurants, cafes, and convenience stores within a short walk. However, several aspects of the stay were disappointing. The “Lake Room” upgrade definitely wasn't worth it. The view was more of the neighboring building’s HVAC system than the lake, so I’d recommend staying on lower floors instead. The elevators were also extremely slow, which became frustrating. The breakfast setup was particularly unpleasant. They operate on three strict time slots and repeatedly reminded us how much time we had left to eat, even though we were far from exceeding the limit and half the restaurant was empty. Being told multiple times to hurry felt unnecessary, rushed, and not at all a relaxing or enjoyable dining experience. Breakfast itself was good, but since it isn’t included with AMEX FHR, it becomes expensive over multiple days. Throughout the hotel, the service felt inconsistent and not very friendly. The pool and kids’ area were nice, but the air conditioning in our room never cooled properly it seemed like there was a temperature limiter. Overall, the hotel has modern facilities and a great location, but service issues, the strange breakfast system, and several inconveniences made the stay less enjoyable than expected.

Dear pppj, Bonjour, 안녕하십니까 Thank you very much for choosing Sofitel Ambassador Seoul and for taking the time to share such a detailed review with us. We sincerely apologize for the aspects of your stay that did not meet your expectations and for any inconvenience this may have caused. First, we are truly sorry that we were unable to provide a clear and satisfactory explanation regarding the room upgrade, despite your checking in under the same conditions through the AMEX Platinum Hotel Collection. We also apologize if our service during this process felt less than courteous. We have since shared your feedback with the relevant teams and will reinforce our procedures and service training to prevent a similar situation from occurring in the future. We deeply regret that we were unable to provide a fully satisfying experience in several areas, including the Lake Room view, elevator wait times, breakfast operation, and the cooling performance in your room. Please note that breakfast is operated in three seating periods on weekends and public holidays due to the high volume of guests, and we kindly ask for your understanding in this regard. Nonetheless, we will thoroughly review the operational flow and the manner in which our staff deliver guidance to ensure improvements are made promptly. Your comments regarding the inconsistency in service and the lack of friendliness are taken very seriously. Your valuable feedback will be shared with all teams and used as an important opportunity to further enhance our service quality. Despite the challenges you experienced, we truly appreciate your positive remarks about our facilities, location, and kids’ area. We assure you that on your next visit, we will strive to provide a more refined and attentive service to completely make up for the disappointment you encountered. Thank you once again for your thoughtful feedback. We sincerely hope to have the opportunity to welcome you back in the near future with an improved and more pleasant experience. Best Regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Home away from home

Tripadvisor 评级 5.0/5

law t 经 TripAdvisor 认证的评论

An excellent stay experience from start to finish. The property is well-appointed and quaint, offering stunning views. The service is impeccable as the staff strive to deliver the highest of standards. Special thanks to Ms. Annette Ha and Mr. Woody Son for the pre-arrival arrangements and Ms. Jay Kang and Mr. Kus Kim for the warm welcome. Club Millisme team demonstrated enhanced standards, evident in the personable efforts of Andy (who facilitated an efficient check-in), Jason Kim (who concocts the best whiskeys and teas), Lina (who assisted me with forthcoming reservations), Evelyn, Cherie (Sujin Yang), Ginny, Stella, Hyun, Rachel, Hazel and Sera, who exemplify top hospitality standards. My appreciation to Mr. Joo-Hang Song, who manages the club professionally, even during peak times, where requests and specifications are fulfilled expeditiously. His demeanour and ability to banter effortlessly is notable. The room is consistently refreshed, thanks to an attentive housekeeping team and it was heartwarming to receive a mural lotus 🪷 design on the mirror by Zoe and Sue from the Guest Relations team. Beyond this sanctuary, the property is a sheer delight, embellished with friendly dispositions by the likes of Rooms division staff, Mr. Lucas (who is always stylishly suited up), Ms. Selena Lee, Ms. Gina Oh and Concierge staff, Mr. Danny, Mr. Josh, Harrison Lee, Jaden, James and Arthur. The GM, Mr. Vincent Gernigon, is constantly interacting with guests and adds a valued touch of sophistication to the stay experience. I relished conversations with him on parisan luxury and finesse. Certainly, my favourite aspect this round would be the tea voyage sessions at L'Espace. The keen curation by Ms. Hammin and attentive service by Ms. Jasmine Kwak, Ms. Laura and Mr. Aesop, make it a place to revisit. I truly anticipate my upcoming stay. Dr. Sam Jay Yeo Singapore

Dear lowteacher80, Bonjour, 안녕하십니까! We are truly humbled and delighted to receive your gracious review entitled “Home away from home.” Your kind words beautifully capture the essence of what we continuously strive for – to create a warm, elegant, and personalized sanctuary for each of our valued guests. It brings us immense joy to learn that your experience was exceptional from start to finish, and that the stunning views, refined ambiance, and impeccable service met your expectations. Your thoughtful recognition of so many of our dedicated Ambassadors – including Annette, Woody, Jay, and me – deeply touches our hearts. We will be sure to share your compliments with the entire Club Millésime team, especially Andy, Jason, Lina, Evelyn, Cherie, Ginny, Stella, Hyun, Rachel, Hazel, Sera, and Joo, whose professionalism and warmth truly embody the spirit of Sofitel service. We are also delighted to hear that the creative lotus mural by Zoe and Sue brought an extra touch of joy to your stay, and that our colleagues across the Rooms Division and Concierge team – including Lucas, Gina, Danny, Selena, Josh, Harrison, Jaden, James, and Arthur – contributed to a seamless and memorable visit. Your kind mention of our General Manager and his genuine guest engagement is sincerely appreciated. We are also pleased that you enjoyed the Tea Voyage at L’Espace, curated by Hamin and gracefully served by Jasmine, Laura, and Aesop. Once again, thank you for taking the time to share such a thoughtful and detailed reflection of your stay. We eagerly await the pleasure of welcoming you back for another Magnifique experience. Warm regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Great Location - Fantastic Staff!

Tripadvisor 评级 5.0/5

thomasdB5664RQ 经 TripAdvisor 认证的评论

We had a lovely three day stay at the Sofitel Ambassador. The hotel is conveniently located near Jamsil station, Lotte World Amusement Park, Lotte Tower, and Lotte World Mall. We really enjoyed utilizing this hotel as a home base as we explored the city! The rooms are large and new - We were luckily upgraded to a Park View room overlooking Lotte Amusement Park and Lotte Tower. We enjoyed seeing the beautiful scenery from our window. Staff were fantastic - Always very welcoming and spoke perfect English. The rooms are soundproof and very quiet. We very much enjoyed out stay and would highly recommend this hotel for a stay in Seoul!

Dear thomasdB5644RQ, Bonjour, 안녕하십니까. Warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you very much for sharing such a wonderful review of your recent three-day stay with us. We are delighted to hear that our location—near Jamsil Station, Lotte World, Lotte Tower, and Lotte World Mall—made your visit to Seoul both convenient and enjoyable. It is a pleasure to know that our hotel served as a comfortable home base during your time exploring the city. We are also thrilled that you enjoyed the spacious room and the beautiful Park View overlooking Lotte World and Lotte Tower. Being able to take in the charming cityscape right from your window truly enhances the experience, and we are glad this added to the enjoyment of your stay. Your kind words regarding our staff are sincerely appreciated. We are pleased to hear that our team’s warm hospitality and attentive service made you feel welcome throughout your visit. Additionally, we are glad that the soundproofing and quiet environment contributed to your comfort and relaxation. Thank you once again for your thoughtful recommendation. We look forward to the pleasure of welcoming you back for another Magnifique stay on your next visit to Seoul. Warmest Regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

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其他网络用户评价我们的酒店

  • 1,074 评论 9.3/10 位置
  • 1,486 评论 9/10 房间
  • 1,982 评论 9.1/10 服务
  • 565 评论 9.4/10 氛围
  • 516 评论 9.5/10 清洁度
  • 505 评论 8.2/10 设施
  • 422 评论 8.2/10 舒适度
  • 376 评论 8.8/10 早餐

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