Sofitel Ambassador Seoul Hotel & Serviced Residences 5 星

客户意见评级 (ALL 评级) 4.7/5 4,215 评论

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Sofitel Ambassador Seoul Hotel & Serviced Residences - Image 1
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209 Jamsilro, Songpagu, 05552 首尔, 韩国

描述

酒店其他优惠

  • 提供舒适的住宿环境，是短住和长住宾客的理想之选。

  • 从装饰细节到贴心服务，处处彰显纯正法式风情的优雅格调。

  • 在索菲特水疗中心，尽享奢华健康护理和焕活疗程。

  • 在索菲特首尔酒店体验现代奢华，感受法式风情与首尔文化的交融。

  • 五家各具特色的餐厅与酒吧，为您带来精致法式美馔。

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酒店位置

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro, Songpagu
05552 首尔
韩国

GPS:37.514062, 127.106743

电话
传真 +82 2-2092-6001

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酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  4,215 评论

TripAdvisor 评级  4.9/5  907 评论

卓越奖 2025

客户意见评级 5.0/5

Yating W. 单人住宿 - 所有已确认评论

超级满意的一次入住，点名表扬前台小姐姐，非常有耐心，服务态度好，英文沟通很顺畅，酒店环境好，很安静，送餐服务便利，还会再来的

Dear Yating W., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Previous hotel and current residence client

Tripadvisor 评级 4.0/5

Caroline C 经 TripAdvisor 认证的评论

Previously stayed as a hotel guest for a week and then became a long-term guest at the residence for nearly a year now. Despite occasional service disappointments from time to time, staff are overall professional, friendly and helpful. The duty managers (special thanks to Woody, Donny, Jacob and Jun) are overall shrew, quick to respond, sensitive and sensible, but selected individual(s) will need to improve his communication skills, particular in English as part of a global luxury hotel chain. The Guest Experience Team (special thanks to Sue, Cherry, Hailey, Jisoo and Regina) on 5F delivers excellent, considerate customised service. Their smiles are so welcoming that one will easily consider Sofitel his/her home. The Concierge Team (special thanks to Kimi and James) is overall very understanding, attentive, and readily available to offer a wide range of services and assistance. The Housekeeping Team (special thanks to Meghan) is dedicated, careful, warm and friendly. I feel comfortable and safe to have them looked after my apartment and belongings. There has been noticeable improvements on the daily cocktail menus after a series of feedback was given, but there is still space for improvements as some old bad habits do reappear occasionally. Overall, the Sofitel Team is empathetic, hardworking and willing to reflect and improve on areas which seem inadequate. They take feedback seriously and show their eagerness to juggle the various needs and expectations of a variety of guests who have different cultural backgrounds and personal preference. That said, real tier-1 customer experience only comes from sincere strive for excellence and proactive, ongoing review of existing policies and/or operational processes. The mangement must not fall into a habit of heavily relying on customers' feedback to deliver improvements and consider this attitude appropriate or sufficient. All-in-all, I have been well looked after by all the teams at Sofitel and have just renewed my annual contract with them. Some long-term technical issues in the Hotel rooms, such as sharp wardrobe handle which cut my fingers during my intial stay. That also happened to my cousin, who chose to stay at the hotel after I shared my recommendation. I am expecting more friends to visit in 2026. At the Residence, the spotlights throughout the apartment keep flickering and according to the advice I was given, changing the electrical board may not resolve the issue, so I did not take the risk, when selected ones I need to use most are not flickering. The engineering team is less efficient and knowledgeable than one would expect for a 5-star hotel in Asia, so this division definitely needs some noticeable improvements to be qualified for a tier-1 professional level. Additional note - I would recommend upgrading the standard USB power sockets to include USB-C type as it is now very common. The overall central heating/air con is not very even throughout the premises - again the Engineering Team.... One main down side is that the Indian community is fairly large (my experience since Q2 2025) and unfortunately, very annoying - the use of Indian herbs causing some odour aside, they are very loud in the public areas ongingly (even general chit chats in the Residence Lounge) - both adults and children. I consider this a very selfish and uneducated behaviour and mostly, a reflection of the quality of their background, despite being able to afford to stay at this hotel, either themselves or as part of their expat package. I wish they have some minimal awareness of the poor image they represent of their nation and that they are not in India anymore. Causing nuisance to others can result in the termination of their contract - I wish Sofitel can execute this term as elaborated in our rental agreement when appropriate. So given the comments, to be exact, I would rate 4★+ for Rooms, Service and Location. Despite the proximity to various public transportation, the lack of a direct airport limousine bus stop at the hotel makes it failed to reach the 5★ level. Rooms 4.0 Service 4.0 Location 4.0 1/ Hotel highlights: Great view 2/ Rooms: Overall spacious, modern and classy. No onsite laundry room, so may see inconsistencies in the quality of beddings (e.g. holes in bed sheets). Should consider retiring older towels earlier as they become too rough. 3/ Nearby activities: Plenty! 4/ Safety: Very safe area but Sofitel should review the access to certain areas within the premises by the public (e.g. dedicated Residence Lounge can be accessed by the public via elevators that are unguarded) - either for special events (the use of hotel's staircases?) or at usual times. 5/ Walkability: Great! 6/ Food and drinks: Wide range of cuisine and pricing around the hotel. Room service menu needs periodic updates, rather than staying the same all the time. 7/ Noteworthy details: Spending at the spa cannot accumulate Accor points, which is a huge discount and lacks incentive for getting spa treatments.

Dear cchowonline, Bonjour! Thank you very much for taking the time to share such a thoughtful and heartfelt review. Beyond a simple account of your stay, your words reflect a long-standing relationship with Sofitel, and the care and perspective you have shown truly resonated with all of us. From your initial stay as a hotel guest to becoming a long-term resident, it has been a great honor to know that our space has provided you with comfort and a sense of trust throughout your journey. We are especially grateful that you took the time to recognize individual team members by name and to acknowledge their efforts so attentively. Your kind recognition is a meaningful source of encouragement and pride for them. That said, we also feel a strong sense of responsibility in learning that there were areas we should have identified and improved earlier. Matters related to room safety, technical reliability, the professionalism and efficiency of engineering services, as well as inconsistencies in certain aspects of service, are all areas where we acknowledge we could and should have done better. As you rightly pointed out, a truly refined guest experience is not achieved by reacting to feedback alone, but by proactively reviewing, anticipating, and continuously improving. Your comments go far beyond a standard review and have become an important opportunity for us to reassess our overall operations and elevate our standards further. We also take very seriously your concerns regarding noise in public areas, shared etiquette within the residence, and access control. Ensuring an environment where all guests, regardless of background, can coexist with mutual respect and comfort is one of our most fundamental responsibilities. We will review these matters carefully and work toward applying clearer and more consistent guidelines. Despite the above, we are deeply grateful for the trust you have placed in us by renewing your annual contract. We understand that this decision was made not out of familiarity alone, but out of confidence in our potential to improve, and we are fully committed to honoring that trust. We will continue to strive to ensure that your family members, as well as the friends you recommend to us in the future, enjoy a safe, attentive, and genuinely comfortable experience. Our goal is to deliver a better experience tomorrow than we do today, through ongoing reflection and dedication. Once again, thank you sincerely for shedding light on areas we may not have fully seen and for giving us the opportunity to grow. We remain fully committed, as one team, to ensuring that your everyday life at Sofitel continues to be comfortable, reassuring, and rewarding. With our deepest appreciation, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Great Stay At Sofitel Seoul Ambassador

Tripadvisor 评级 4.0/5

Mavaman 经 TripAdvisor 认证的评论

Great stay at hotel. Got a room upgrade at check in thanks to Sujin. Room was spacious and the hotel facilities are very nice and modern. Indoor pool and gym are excellent with great views from 16 floor. Hotel conveniently close to Lotte World shopping centre.

Dear Mavaman, Bonjour! Thank you very much for sharing your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed a great stay with us and that the room upgrade at check-in contributed positively to your experience. Your special mention of Sujin is truly appreciated, and we will be sure to share your compliments with her—it will be a great source of motivation for our team. It is also wonderful to know that you found the room spacious and enjoyed our modern facilities, particularly the indoor pool and fitness center with their views from the 16th floor. We are pleased that our convenient location near Lotte World Shopping Centre added to the comfort and enjoyment of your visit. Thank you once again for choosing Sofitel Ambassador Seoul. We sincerely look forward to welcoming you back in the near future for another memorable stay. Warm regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Perfect for a Staycation

Tripadvisor 评级 5.0/5

Odyssey53481396923 经 TripAdvisor 认证的评论

This is the best hotel I’ve been to in Korea! The service is incredible, and the staff are kind, helpful, and efficient. Hyun in Club Millésime was especially welcoming and friendly and always made sure we had everything we needed!

Dear Odyssey5481396923, Bonjour! Thank you very much for choosing Sofitel Ambassador Seoul and for taking the time to share your wonderful feedback. We are truly delighted to hear that your staycation was such a memorable one and that you consider our hotel the best you have experienced in Korea. Your kind words regarding our service and our team’s hospitality mean a great deal to us. We are especially pleased to know that Hyun from Club Millésime made your experience even more enjoyable with his warm and attentive service. Your compliments will certainly be shared with him and the entire team, as they serve as great motivation for us to continue delivering exceptional experiences. On your next visit, we invite you to experience our fitness center and swimming pool on the 16th floor. Featuring floor-to-ceiling windows with stunning views of Seokchon Lake and equipped with the latest fitness facilities, it offers a truly refreshing and relaxing experience. It was our pleasure to have you with us, and we very much look forward to welcoming you back again for another Magnifique stay in the near future. Warm regards, Kus Kim Guest Experience Manager Sofitel Ambassador Seoul Hotel & Serviced Residences.

客户意见评级 1.0/5

Hsinlin L. 情侣住宿 - 所有已确认评论

电梯要等很久，

Dear Hsinlin L., Thank you for taking the time to tell us about your experience at the Sofitel Ambassador Seoul Hotel & Serviced Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacob Hwang Duty Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,102 评论 9.4/10 位置
  • 1,486 评论 9/10 房间
  • 2,027 评论 9.1/10 服务
  • 595 评论 9.4/10 氛围
  • 534 评论 8.2/10 设施
  • 505 评论 9.4/10 清洁度
  • 434 评论 8.4/10 舒适度
  • 384 评论 8.5/10 早餐

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