Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed our convenient location, comfortable stay, and the quality of our housekeeping service. Your kind appreciation is greatly valued and will certainly be shared with our team. At the same time, we sincerely regret that the lighting in your room was not sufficiently bright and that you found the room rate information difficult to locate, requiring you to contact our Front Desk for assistance. We truly appreciate you bringing these details to our attention, as such feedback helps us identify areas where we can improve our guests' overall convenience and comfort. Please rest assured that your comments have been noted and will be shared with the relevant teams for further review and consideration. We hope to have the pleasure of welcoming you back to Sofitel Ambassador Seoul and providing you with an even more comfortable and seamless experience on your next visit. Warm regards, Duty Manager Jun Yoon

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed your stay with us and were particularly pleased with our service and spacious room. Your kind comments are sincerely appreciated and will be shared with the team as encouragement to continue delivering warm and attentive service. We look forward to welcoming you back to Sofitel Ambassador Seoul for another enjoyable stay in the near future. Warm regards, Duty Manager Jun Yoon

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Ambassador Seoul. We are very pleased to hear that you had an enjoyable experience with us. Your kind comments are sincerely appreciated and will be shared with the team as encouragement to keep delivering great service. We look forward to welcoming you back again soon. Warm regards, Duty Manager

Dear Valued Guest, Bonjour,안녕하십니까! Thank you very much for taking the time to share your generous feedback following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly delighted to learn that your experience with us was a pleasant one. It is always our pleasure to welcome guests with the highest standard of hospitality and service, and we are thrilled that our efforts were reflected in your stay. Your kind words will certainly be shared with our team, who will be deeply encouraged to hear that their commitment to excellence left a positive impression. At Sofitel Ambassador Seoul, we continuously strive to provide moments of refined luxury, blending French art de vivre with local elegance. Your recognition is the best reward for our passionate team members who take pride in delivering meaningful guest experiences. We sincerely hope to welcome you back in the near future and create another magnifique memory for you. Warm regards, Duty Manager Chris Park

Dear Xiaoyu L., Bonjour! Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear your positive comments about our hotel’s excellent location, as well as the warm and friendly service provided by our staff, including at the breakfast restaurant. Your kind words are truly encouraging and will be shared with our team as motivation to continue delivering exceptional hospitality. At the same time, we sincerely apologize for the inconvenience you experienced with the bathroom sink water flow and the delay in hot water. Please be assured that your comments have been shared with our engineering team for immediate review and improvement. We truly appreciate your valuable feedback, as it helps us enhance our guest experience. We look forward to welcoming you back for a more seamless and enjoyable stay in the near future. Warm regards, Jun Yoon Duty Manager

Dear Pingping H., Bonjour, 谨向您致以来自首尔索菲特大使酒店及服务式公寓最诚挚的问候。 非常感谢您选择在首尔索菲特大使酒店庆祝您特别的生日时刻。能够参与如此意义非凡的时光，我们深感荣幸。 得知您在酒店度过了一段愉快而难忘的入住体验，我们感到由衷欣慰。尤其高兴了解到，您的生日庆祝充满了美好的回忆，而您温暖真挚的评价也令我们全体团队深受感动。像您这样的反馈，给予了我们极大的鼓励与动力，激励我们不断为每一位宾客创造更加真诚且难忘的入住体验。 衷心感谢您在百忙之中与我们分享宝贵的入住感受，我们也真诚期待在不久的将来能够再次欢迎您的到来，为您带来另一段美好的入住回忆。 再次感谢您的信任与支持。 此致敬礼， Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Valued Guest, Bonjour. Thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for taking the time to share your valuable feedback with us. First and foremost, please accept our sincere apologies for the delayed check-in experience, the room configuration not fully meeting your expectations, and the limited view from the living room due to the nearby building. We truly regret any inconvenience and disappointment caused during your stay. Your comments have been carefully shared with the relevant departments, and we will certainly take them into consideration as we continuously strive to enhance the quality of our service and guest experience. At Sofitel Ambassador Seoul, we are committed to delivering memorable experiences inspired by French elegance combined with genuine Korean hospitality. Your feedback is invaluable to us and serves as great encouragement in helping us improve further. Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to welcome you back in the near future with an even more refined and comfortable experience. Warm regards, Duty Manager Chris Park

Bonjour,안녕하십니까! Thank you very much for taking the time to share your generous feedback following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly delighted to learn that your experience with us was a pleasant one. It is always our pleasure to welcome guests with the highest standard of hospitality and service, and we are thrilled that our efforts were reflected in your stay. Your kind words will certainly be shared with our team, who will be deeply encouraged to hear that their commitment to excellence left a positive impression. At Sofitel Ambassador Seoul, we continuously strive to provide moments of refined luxury, blending French art de vivre with local elegance. Your recognition is the best reward for our passionate team members who take pride in delivering meaningful guest experiences. We sincerely hope to welcome you back in the near future and create another magnifique memory for you. Warm regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. At Sofitel ambassador Seoul, we believe that authentic hospitality lies in the details—from the comfort of the room to the attentive service provided by our staff. It is most rewarding to know that our commitment to these values was well received during your time with us. Your feedback has been shared with our entire team, as it serves as a valuable source of motivation to continue enhancing our service standards and guest satisfaction. We are particularly grateful for guests like you who take the time to share such kind words. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Chris Park

Dear Valued Guest, Thank you very much for sharing your valuable feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the convenient location of our hotel and found shopping and dining easily accessible. It is also truly rewarding to know that our team’s warm and courteous service contributed positively to your experience. At the same time, we sincerely apologize for the inconvenience caused by the malfunctioning shower head in your bathroom. We fully understand your disappointment and regret that this issue occurred during your stay, especially at Sofitel where our guests rightfully expect a high standard of comfort and quality. Please rest assured that your feedback has been shared with the relevant department for immediate inspection and improvement to prevent similar situations in the future. Thank you once again for your kind comments and understanding. We truly hope to have the pleasure of welcoming you back for an even more flawless stay in the near future. Warm regards, Duty Manager Chris Park

Dear Chenxi Z., Bonjour！ 首先，衷心感谢您作为我们的白金卡会员对雅高酒店的长期支持。能为您在首尔的旅程提供服务，我们感到万分荣幸。 非常感谢您分享如此温馨的入住反馈。得知首尔索菲特优越的地理位置为您的旅程增添了便利，并让您能充分感受这座城市的活力，我们深感欣慰。我们一直致力于在繁华都市中为宾客营造兼具舒适度与便利性的空间，很高兴这些努力为您带来了愉悦的体验。 特别令我动容的是，您在 行政酒廊 (Club Millésime) 与我们员工的那段互动。能够跨越语言的阻隔，为您传递一份真诚且个性化的关怀，正是我们团队最引以为傲的价值所在。我一定会将您的称赞转达给行政酒廊团队，相信那位男同事在得知自己的热忱款待为您留下了深刻印象后，定会倍受鼓舞。 希望您在韩国的这段旅程，以及在首尔这座“小巴黎”度过的时光，已成为您心中珍藏的美好回忆。我们由衷地期待在不久的将来能再次迎接您的归来，为您奉上更多 magnifique（精彩）的瞬间。 若您在下次到访时有任何需要，请随时与我联系。 顺颂商祺， 裴多云 (Donny Bae) 值班经理 首尔索菲特大使酒店及服务公寓

尊敬的贵宾： Bonjour，您好。 感谢您莅临Sofitel Ambassador Seoul Hotel & Serviced Residences，并抽出宝贵时间分享您的入住体验。 得知您在入住期间感到舒适且满意，我们深感欣喜与感激。您用心留下的温暖评价已与全体员工分享，也将激励我们持续以真诚的服务回馈您的支持与厚爱。 索菲特首尔大使酒店融合了法式优雅与韩式细致关怀，致力于为每一位宾客打造独特而难忘的体验。您的鼓励对我们意义重大，也将成为我们不断提升服务品质的重要动力。 我们衷心期待在不久的将来再次迎接您的光临，并一如既往地以卓越的品质与真诚的款待为您服务。 再次感谢您的支持，祝您身体健康、万事如意。 此致 敬礼 值班经理 朴钟斗 敬上

Dear Luo C. W., Bonjour， 來自 Sofitel Ambassador Seoul Hotel & Residences 的誠摯問候。 首先，感謝您選擇入住我們酒店。 非常感謝您撥冗分享寶貴的回饋，我們很高興得知您在此度過了一段舒適且愉快的住宿時光。 得知您在住宿期間無論是整體氛圍、環境景觀，還是入住體驗都感到滿意，對我們而言別具意義。同時，我們也很開心我們的團隊能為您的旅程帶來溫暖與便利。您的肯定對全體團隊都是莫大的鼓勵。 我們將持續努力，維持並進一步提升服務品質，為每一位貴賓打造更難忘的入住體驗。 再次感謝您的支持，誠摯期待不久的將來能再次歡迎您的蒞臨。 若您有任何需要協助之處，歡迎隨時與我們聯繫。 Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Ge X., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. First of all, please allow me to express my sincere gratitude for choosing Sofitel Ambassador Seoul and for taking the time to share your kind feedback despite your busy schedule. It is truly a pleasure for all of us to know that you had a satisfying and enjoyable stay with us. Your thoughtful and warm comments mean a great deal to our entire team, and they serve as wonderful encouragement for us to continue delivering attentive and heartfelt service to our valued guests. We are deeply grateful for your generous words, and we will continue striving to provide an even more refined and thoughtful experience whenever you visit us again. We sincerely look forward to the opportunity of welcoming you back in the near future. In the meantime, we wish you and your family continued good health and happiness. Once again, thank you very much for your kind support and for choosing Sofitel Ambassador Seoul. Warm regards, Duty Manager Simon Kim

Dear Wenjing M., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences. First and foremost, please accept our sincere apologies for the inconvenience you experienced with the power outlets in your room. We truly regret that this caused discomfort during your stay. While universal adapter plugs are available for loan at our hotel, we sincerely apologize for not informing you of this in advance, which may have led to further inconvenience. Moving forward, we will pay closer attention to such details and ensure that this information is proactively shared with our guests. On your next visit, we will make every effort to prepare the necessary adapter in advance so that you may enjoy a more comfortable and seamless stay. Once again, we deeply apologize for the inconvenience and sincerely appreciate your kind understanding. We truly look forward to welcoming you back in the near future. Warm regards, Duty Manager Simon Kim

Dear Silin C., Bonjour，尊敬的客人，您好！ 谨此代表首尔索菲特大使酒店及服务式公寓向您致以诚挚的问候。 首先，衷心感谢您选择入住本酒店，并在百忙之中抽出宝贵时间分享您真挚的问卷反馈。 得知此次入住因酒店优越的地理位置而让您更加满意，我们深感荣幸与欣慰。您所分享的问卷及反馈对包括我在内的全体酒店员工而言都是莫大的鼓舞与支持。 我们将持续不懈努力，始终为您提供始终如一的卓越服务与独特体验。 真诚期待在不久的将来再次迎接您的光临。 如您有任何其他需求或疑问，欢迎随时与我们联系。 谢谢您。 Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Haoyu L., Bonjour， 来自 Sofitel Ambassador Seoul Hotel & Residences 的诚挚问候。 首先，非常感谢您选择入住我们的酒店，并在百忙之中与我们分享您宝贵的反馈。得知您在入住期间整体感到舒适，并且我们团队的热情服务为您的旅程留下了良好的印象，我们感到非常高兴。 同时，对于您在入住期间感到有些不足之处，我们也深表歉意。请您放心，您的宝贵意见我们一定会与相关部门认真分享，并以此作为改进服务的重要参考，以便为每一位宾客提供更加优质的体验。 我们非常感谢您的肯定与鼓励，您的赞赏将与酒店全体团队分享，这对我们而言是莫大的鼓舞。为每一位宾客创造难忘而愉快的入住体验，一直是我们的目标。 如果今后有任何我们可以协助的地方，欢迎您随时与我们联系。我们衷心期待在不久的将来再次欢迎您回到 Sofitel Ambassador Seoul。 此致敬礼， Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Sheng H., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Dear Yating W., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager