首尔江南大使诺富特酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 1,185 评论

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130, Bongeunsa-ro, Gangnam-gu, 06124 首尔, 韩国

描述

安心悦界（ALLSAFE）认可酒店

酒店其他优惠

  • 酒店位于江南区，靠近新论岘站和会展中心，方便前往机场

  • 酒店设有 332 间现代客房和 12 间商务会议室，最多可容纳 400 人

  • 4 间豪华餐厅和酒吧提供从国际风味到小酒馆特色的各种美食

  • 上网角和免费无线网络，兼具舒适度与私密性，满足您的商务需求

  • 健身和放松设施：游泳池、健身房、桑拿房和高尔夫练习场

酒店参加 Planet 21 计划，积极推动酒店业可持续发展。

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酒店位置

首尔江南大使诺富特酒店

130, Bongeunsa-ro, Gangnam-gu
06124 首尔
韩国

GPS:37.505258, 127.028829

电话
传真 +82 2-564-4573

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,185 评论

TripAdvisor 评级  4.5/5  2,129 评论

卓越奖 2023

Great Service

Tripadvisor 评级 5.0/5

M8326DDjanicel 经 TripAdvisor 认证的评论

The staff are all nice and especially big thanks to the concierge team with their help since we arrived and even for the last minute we were leaving to the airport! Pearly, Berenice, Jinhui, Anamol are so helpful for the tourist information! The delivery robot is also amazing! The dinner buffet was also great with many different dishes!

Berenice the best.

Tripadvisor 评级 5.0/5

claudiobanfi 经 TripAdvisor 认证的评论

The hotel is excellent for business. Breakfast, restaurant, bar, fitness, location, taxi service, luggage room managemnt, shuttle to airoport, everything very efficient,.what a businessman needs. A particular compliment to Ms Berenice and her team at the concierge, she is fantastic and able to find always a solution to any issue. Congratulations to her for the job high performance and the nice and clients friendly manners. Brava e bella Berenice!

Great service.

Tripadvisor 评级 5.0/5

Chew K 经 TripAdvisor 认证的评论

The staff at Novotel Ambassador are very polite and courteous and professional. They were very helpful especially Pearly from the Concierge. The room is nice and comfortable. The housekeeping was very meticulous and clean. Will definitely come back to stay again. Thanks!

Dear 736chewk, Thank you for taking the time to share your experience at Novotel Ambassador. We are delighted to hear that you had a pleasant stay and appreciate your kind words. It's wonderful to know that our staff, especially Pearly, provided you with excellent service! I have already shared your review with all our employees as we take great pride in our team's dedication to ensuring our guests have a memorable and comfortable stay. We're also pleased that you found your room to be clean and comfortable. Thank you for mentioning our Housekeeping team! Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. If you ever need anything during your next visit, please do not hesitate to reach out! Sincerely, Jeanne Bessiere Guest Experience Manager

Overprized hotel with worst service

Tripadvisor 评级 1.0/5

Sprotte0 经 TripAdvisor 认证的评论

I am currently still staying at the Novotel, I couldn't change unfortunately. Paid an extreme amount of money for a 2-week stay for business. The check-in was already weird as they wanted the whole sum upfront, 5,000 EUR. Never mentioned anywhere before. We booked executive floor rooms to have access to the lounge, but let me tell you, for a premium of 100 EUR per night and person, it is not worth it. The Air conditioning makes a weird loud noise, the repairman is not able to fix it, so working in the is difficult. They only serve food during a happy hour between 5 and 7pm. 7pm!!!!! Our meetings end at 7pm. In JW Marriott the lounge opens much longer. So we can't eat there after our meeting marathon. So we brought food ourselves, which of course was not allowed. I mean, come on!!! Another waste of money. One morning it was raining, and the hotel does NOT provide umbrellas. I mean, we are paying 20K euros in total, and not an umbrella in a city where it rains rather often?? The whole hotel is outdated, and smells, because there is carpet anywhere. The service level is not worth 5 stars. Overprized and underdelivering. Not what you want or expect. Will stay at JW again next time.

Dear Sprotte0, Thank you for taking the time to share your experience at Novotel Ambassador Seoul Gangnam. We regret that your stay did not meet your expectations. We also appreciate your feedback and would like to address your concerns. In regard to our payment procedure, we require a deposit equivalent to room fees upon check-in, in line with common industry standards. We acknowledge that this policy may not have been clearly communicated on third-party websites and will verify the posted terms. Please allow us to apologize for any confusion it may have caused. We also apologize for any inconvenience related to our Happy Hour opening hours. These hours align with the typical dining time in Korea. To accommodate your schedule, our Lounge Manager made an exception and allowed you to bring outside food into our Lounge. Please understand that this is not a standard practice due to sanitary concerns. Regarding the umbrellas, we do provide them to guests, but high demand on this particular rainy day have temporarily limited their availability. Our concierge kindly offered you his own umbrella as a temporary solution. Please rest assured that we are in the process of ordering additional umbrellas to prevent such situations in the future. We sincerely apologize for the inconveniences you experienced, and we value your feedback as it will assist us in enhancing our service. We hope the remainder of your stay will be more satisfying, and our staff is always available to assist you with any needs. We would be grateful for the opportunity to regain your trust and showcase the Novotel experience that many guests appreciate. Sincerely, Jeanne Bessiere Guest Experience Manager

Highly satisfactory experience

Tripadvisor 评级 5.0/5

883geenae Friends getaway - 经 TripAdvisor 认证的评论

Excellent hotel, very clean and the staff are very helpful and kind. It is just what one needs. Close to Gangnam center. Daniel, Pearly, and Benny are exceptional and so efficient and kind. I will definitely choose to go there again!!

Dear 883geenae, Thank you again for your wonderful review! We're thrilled to hear that you had an excellent experience at our hotel. We're also delighted to hear that Daniel, Pearly, and Benny provided you with efficient and friendly service. I already passed along your compliments to them, as recognition of their efforts is always motivating. We're grateful for your kind words and look forward to welcoming you back to our hotel in the future. Thank you for choosing our Novotel, and we can't wait to host you again! Sincerely, Jeanne Bessiere Guest Experience Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 384 评论 9.2/10 位置
  • 432 评论 7.4/10 房间
  • 534 评论 8.5/10 服务
  • 25 评论 4/10 上网
  • 179 评论 8.2/10 清洁度
  • 158 评论 8/10 早餐
  • 148 评论 6.2/10 舒适度
  • 53 评论 9.1/10 运动休闲

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