首尔江南大使诺富特酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 1,474 评论

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130, Bongeunsa-ro, 06124 首尔, 韩国

描述

酒店其他优惠

  • 酒店位于江南区，靠近新论岘站和会展中心，方便前往机场

  • 酒店设有 332 间现代客房和 12 间商务会议室，最多可容纳 400 人

  • 6 家豪华餐厅及酒吧，提供从国际美食到小酒馆风味的多元化餐饮选择

  • 上网角和免费无线网络，兼具舒适度与私密性，满足您的商务需求

  • 游泳池、健身房、桑拿和高尔夫球场（每月第一个星期一关闭）

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酒店位置

首尔江南大使诺富特酒店

130, Bongeunsa-ro
06124 首尔
韩国

GPS:37.505258, 127.028829

电话
传真 +82 2-564-4573

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,474 评论

TripAdvisor 评级  4.4/5  2,298 评论

卓越奖 2025

Terry Oh, Night Staff, TERRIBLE ATTITUDE

Tripadvisor 评级 1.0/5

EmpireSt8 经 TripAdvisor 认证的评论

I am writing to formally complain about the conduct of the night staff, Terry Oh. Late in the evening, I called the hotel to check on my wife, who was outside the property at the time and just arrived back. I simply requested to be transferred to her room and speak with her to ensure she was safe as she is traveling alone. Terry’s response was shockingly inappropriate. He was rude, dismissive, and, most concerningly, spoke on behalf of my wife, stating that she “did not want to talk,” without her having communicated this to him in my presence. His tone was aggressive and condescending, and his behavior went far beyond what is acceptable for someone in a managerial role. I used to work for owners for hotel management companies in US and Asia and never in my life experienced such rudeness. Eventually, I was able to speak to my wife directly by phone and wish her goodnight, which made it clear that Terry had no authority to speak for her or to insert himself in that manner. This is not a minor issue. A night staff has a duty of care, especially during late hours. If a situation had escalated or if something had happened to my wife, his conduct would have been deeply troubling and potentially dangerous. Speaking on behalf of a guest, particularly in a situation involving personal safety, is entirely unacceptable. Terry Oh demonstrated extremely poor judgment and a complete lack of professionalism. Someone with this attitude and decision making should not be representing your hotel, especially overnight when guests are most vulnerable. I would suggest replacing Terry Oh with someone more competent. I strongly urge management to take this matter seriously and to remove this individual from any guest facing or supervisory role. His behavior reflects badly on the hotel, the ownership, and the management group as a whole.

Fantastic check in and welcome service. Thanks Louis and Celine.

Tripadvisor 评级 5.0/5

GSChong 经 TripAdvisor 认证的评论

It was a fantastic check in experience especially with Louis at the front desk who really looked after us. We had just finished a long train trip from Busan so it was great to see how the door step service from the door to check in was amazing. Staff were so prompt to help us take our luggage off us from the taxi that it made us handsfree immediately. Celine looked after us by taking all of our luggage (and I mean 2 big suitcases and 2 cabin ones) without a single fuss and delivered them to our door. Louis is fluently bilingual and able to deal in both Korean and English. Fantastic initial impression of the hotel (because of staff like Celine and Louis) and I will be back because of it. What an excellent welcome. This is the most professional check in service I have experienced. A wonderful experience to be commended. The room itself is lovely, clean and works very well for a working traveller due to lovely desk space. The restaurant/cafe in the hotel also looks lovely and cannot wait to try.

Dear Valued Guest, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment not only with Louis, Celine but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Great hotel in the central Seoul

Tripadvisor 评级 5.0/5

Rina K 经 TripAdvisor 认证的评论

It’s great to stay in the central Seoul at a reasonable price. Everyone is vey kind and welcoming us. Cafe lounge has a great atmosphere and the food and drinks were great. We were greeted by Louis and he was really kind and welcoming us. Looking forward to staying here and exploring Seoul :) Highly recommend!

Dear Valued Guest, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment not only with Louis but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Louis is the best

Tripadvisor 评级 5.0/5

saif a 经 TripAdvisor 认证的评论

Amazing location , comfortable , very friendly staff ❤️❤️❤️🌹🌹🌹🌹🌹🌹💝💝💝💝💝💝💝💝💝 This is first time for me and South Korea. I love the location of this hotel and I will come back again.

Dear Valued Guest, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Happy New Year !! Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Goood Aspyn

Tripadvisor 评级 5.0/5

Vacation12505948863 经 TripAdvisor 认证的评论

Aspyn is so helpful and smiles always to customer ~~~~Happy new year

Dear Valued Guest, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment not only with Aspyn but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Happy New Year !! Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

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其他网络用户评价我们的酒店

  • 559 评论 9.1/10 位置
  • 706 评论 7.3/10 房间
  • 783 评论 8.5/10 服务
  • 7 评论 9.6/10 上网
  • 281 评论 8.5/10 清洁度
  • 258 评论 6.6/10 舒适度
  • 255 评论 9.3/10 早餐
  • 251 评论 5.9/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。