Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you enjoyed our excellent facilities and had an overall pleasant stay experience. At the same time, we are truly sorry to learn that the noise from the nearby subway affected your sleeping experience. We fully understand how important a peaceful and restful environment is, especially during the night, and we sincerely regret any inconvenience this may have caused during your stay. Your feedback is greatly appreciated, as it helps us better understand our guests’ experiences and identify areas where we can further enhance their comfort. We are grateful for your kind recognition of our facilities and overall experience, and we hope to have the opportunity to welcome you back to Pullman for a more comfortable and restful stay in the future. Warm regards, Damon Lee Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Damon Lee Duty Manager

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time to share your valuable feedback. We are truly sorry to learn that your stay did not meet your expectations, particularly regarding the noise in your initial room and the inconvenience you experienced during the room change process. We also regret that our response did not provide the level of care and flexibility you rightfully expected, leaving you with a disappointing impression. Please accept our sincere apologies for the frustration caused. Your comments have been shared with the relevant departments and our management team for careful review. We will use your feedback to reassess our procedures and reinforce our commitment to providing prompt, considerate, and guest-focused service. We greatly appreciate you bringing this matter to our attention, as it gives us the opportunity to improve. It is our sincere hope that you will allow us the privilege of welcoming you again in the future so that we may provide you with the seamless and exceptional experience you deserve. Thank you once again for your valuable feedback. Kind regards, Zuri Lee Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Zuri Lee Duty Manager

Dear Valued Guest, Welcome to Pullman. Thank you for taking the time to share your feedback with us. We sincerely apologize for the noise you experienced from the bathroom during the night. We understand how important a quiet and comfortable environment is for a restful stay, and we regret that we did not meet your expectations on this occasion. Please rest assured that your comments have been shared with our Engineering team for further inspection and necessary improvements to help prevent similar issues in the future. We truly appreciate your valuable feedback, as it helps us enhance the experience we provide to our guests. We hope to have the opportunity to welcome you back and offer you a much more comfortable and enjoyable stay. Warm regards, Zuri Lee Duty Manager

尊敬的宾客， 欢迎入住铂尔曼酒店！ 衷心感谢您抽出宝贵时间与我们分享入住体验。 非常感谢您提出关于 Uber 不容易准确搜索到酒店位置的宝贵意见。对于因此给您带来的不便，我们深表歉意。目前我们正在积极跟进并努力改善相关定位信息，希望今后能让宾客更方便、更准确地找到酒店。 如果您下次再次入住，欢迎提前与我们联系，我们也非常乐意为您提供详细的路线指引，帮助您顺利抵达酒店。 再次感谢您的宝贵反馈。期待在不久的将来再次欢迎您的光临，并为您带来更加愉快的入住体验！ 此致 敬礼！

欢迎下榻铂尔曼酒店！ 衷心感谢您在百忙之中抽出宝贵时间，与我们分享您此次入住体验的宝贵评价。 您的肯定与赞誉是对我们全体团队莫大的鼓励，也激励着我们不断提升服务品质，为每一位宾客提供更优质、更贴心的入住体验。 得知您此次入住整体愉快且满意，我们深感欣慰。 让每一位宾客在入住期间都能感受到宾至如归的温暖与细致周到的服务，始终是我们不懈追求的目标。 未来，我们将继续秉持一贯的热情与专业，为您以及每一位宾客打造更加难忘、舒适且高品质的入住体验。 再次感谢您的宝贵评价，诚挚期待在不久的将来再次欢迎您的光临！ 此致 诚挚问候，

欢迎下榻铂尔曼酒店！ 衷心感谢您在百忙之中抽出宝贵时间，与我们分享您此次入住体验的宝贵评价。 您的肯定与赞誉是对我们全体团队莫大的鼓励，也激励着我们不断提升服务品质，为每一位宾客提供更优质、更贴心的入住体验。 得知您此次入住整体愉快且满意，我们深感欣慰。 让每一位宾客在入住期间都能感受到宾至如归的温暖与细致周到的服务，始终是我们不懈追求的目标。 未来，我们将继续秉持一贯的热情与专业，为您以及每一位宾客打造更加难忘、舒适且高品质的入住体验。 再次感谢您的宝贵评价，诚挚期待在不久的将来再次欢迎您的光临！ 此致 诚挚问候，

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your thoughtful feedback regarding your recent stay with us. We are truly delighted to learn that you were pleased with the courtesy and professionalism of our team and that our associates were able to assist you comfortably in English. Your generous recognition is deeply appreciated and will be shared with our team, as it serves as a wonderful source of encouragement. At the same time we sincerely appreciate your constructive comments regarding our breakfast selection, particularly the limited variety of Chinese cuisine. We regret that our offerings did not fully meet your expectations. Please be assured that your valuable feedback has been shared with our culinary team for careful review as we continuously strive to enhance the quality and diversity of our breakfast experience. At our hotel we are committed to providing exceptional hospitality and creating memorable experiences for every guest. Your feedback is invaluable in helping us refine our services and better meet the expectations of our international guests. Once again thank you for your kind compliments and valuable suggestions. It would be our great pleasure to welcome you back in the near future and provide you with an even more exceptional stay. Warm regards, Jackson Lim Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Zuri Lee Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Jackson Lim Duty Manager

Dear Valued Guest, Welcome to Pullman. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our front desk and service staff left you with a positive impression through their friendly hospitality. However, we sincerely apologize for the inconvenience and disappointment caused by the housekeeping service during your stay. We are especially concerned to learn that the room cleaning did not meet your expectations and that visible trash was not properly removed on one occasion. Please accept our sincere apologies for the lack of attention to detail you experienced. Your comments have been shared with the relevant department to ensure additional training and closer supervision are implemented in order to improve our housekeeping standards and consistency moving forward. We truly appreciate your honest feedback, as it helps us identify areas where we can improve and provide a better experience for all our guests. Thank you once again for your valuable comments, and we sincerely hope to have the opportunity to welcome you back for a much more satisfying stay in the near future. Warm regards, Duty Manager Damon Lee

Dear Valued Guest, Thank you for taking the time to share your feedback with us. First of all, we are truly sorry to hear about the health issue involving one of your travel companions. We sincerely hope that the individual has recovered well, and we understand that unexpected situations during travel plans can be both stressful and disappointing. We also regret to learn that our handling of your booking request left you feeling disappointed. Please understand that your reservation was made under non-refundable and non-changeable policy, and our team responded in accordance with the booking conditions communicated at the time of reservation through the travel agency. Your comments have been shared internally, as feedback such as yours is important in helping us reflect not only on our policies, but also on how we communicate with our valued guests during sensitive circumstances. We truly appreciate your understanding and honest feedback, and we sincerely hope to have another opportunity in the future to welcome you back and provide you with a more satisfying and memorable experience. Warm regards, Duty Manager Damon Lee

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. We will conduct an internal review regarding the noise issue. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Ted Sin Front Office Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Ted Sin Front Office Duty Manager

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. We apologize for the inconvenience caused by the noise, and we will conduct an internal reinspection. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Ted Sin Front Office Duty Manager

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Ted Sin. Front Office Duty Manager

亲爱的顾客， 欢迎您首尔大使东极铂尔曼酒店！ 衷心感谢您在百忙之中抽出宝贵时间，与我们分享您近期入住的美好体验。 您给予的肯定与赞赏是对我们全体团队莫大的鼓励，也将激励我们持续提供卓越的服务品质。 得知您在入住期间拥有愉快且满意的整体体验，我们感到由衷的欣喜。 我们始终将为每一位宾客营造宾至如归的感受作为首要目标，致力于在您入住的每一刻都提供细致周到的关怀。 今后，我们也将一如既往地秉持用心与专业，为您及每一位宾客打造更加难忘且精致的入住体验。 再次感谢您宝贵的支持与厚爱，诚挚期待在不久的将来再次欢迎您的光临。 谢谢。 值班经理 Damon Lee