首尔东极铂尔曼大使酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 1,049 评论

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首尔东极铂尔曼大使酒店 - Image 1
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410 ACHASAN-RO, GWANGJIN-GU, 05050 首尔, 韩国

描述

酒店其他优惠

  • 位于首尔市中心，可直通九宜地铁站。

  • 所有高层客房均视野开阔，景致迷人。

  • 22 楼的室内泳池可饱览汉江全景。

  • 提供各色餐厅、酒吧及咖啡厅，为您呈现非凡美食体验。

  • 游泳池和 Power Fitness 健身中心每月第二个星期三关闭维护一次。

我们的客房

酒店位置

首尔东极铂尔曼大使酒店

410 ACHASAN-RO, GWANGJIN-GU
05050 首尔
韩国

GPS:37.537438, 127.088189

电话
传真 +82 2-3450-6001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

EMBERS

Embers 提供手工烧烤体验，在这里，火的温暖与烹饪艺术融为一体。每道菜都是传统与创意的融合，为重视品质、故事性以及每一餐所承载的精湛技艺的客人提供独特的美食之旅。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  1,049 评论

客户意见评级 5.0/5

Liangguo L. 家庭住宿 - 所有已确认评论

非常满意

客户意见评级 3.5/5

Xin X. 朋友住宿 - 所有已确认评论

交通非常便利，服务生以及前台人员态度都很好。唯一有遗憾的是清洁服务，针对房间的清洁不太细致，特别其中有一天很明显清洁的比较敷衍，很明显的垃圾没有及时处理和收走，包括可以看到在显眼处的湿纸巾碎片，以及地上的塑料透明膜等等都没有扔掉。

Dear Valued Guest, Welcome to Pullman. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our front desk and service staff left you with a positive impression through their friendly hospitality. However, we sincerely apologize for the inconvenience and disappointment caused by the housekeeping service during your stay. We are especially concerned to learn that the room cleaning did not meet your expectations and that visible trash was not properly removed on one occasion. Please accept our sincere apologies for the lack of attention to detail you experienced. Your comments have been shared with the relevant department to ensure additional training and closer supervision are implemented in order to improve our housekeeping standards and consistency moving forward. We truly appreciate your honest feedback, as it helps us identify areas where we can improve and provide a better experience for all our guests. Thank you once again for your valuable comments, and we sincerely hope to have the opportunity to welcome you back for a much more satisfying stay in the near future. Warm regards, Duty Manager Damon Lee

客户意见评级 0.5/5

Lingjie L. 家庭住宿 - 所有已确认评论

我们这次是经首尔去夏威夷因为同行一位老人健康问题，通过携程个人向酒店提出过取消订单或者延期入住的请求，并且可以附上医院证明，以及全部行程更改预订的证明，知道酒店不能取消的政策，但是特殊情况向酒店提出申请，如果没有特殊原因我们不会整个行程全部重新预订，都没有得到酒店人道主义关怀和理解，你们发邮件满意度调查体验如何，我只能说酒店管理上能不能人性化一些，我们出游频繁从没有出现这种特殊情况，并不是恶意取消，对酒店的处理态度非常失望

Dear Valued Guest, Thank you for taking the time to share your feedback with us. First of all, we are truly sorry to hear about the health issue involving one of your travel companions. We sincerely hope that the individual has recovered well, and we understand that unexpected situations during travel plans can be both stressful and disappointing. We also regret to learn that our handling of your booking request left you feeling disappointed. Please understand that your reservation was made under non-refundable and non-changeable policy, and our team responded in accordance with the booking conditions communicated at the time of reservation through the travel agency. Your comments have been shared internally, as feedback such as yours is important in helping us reflect not only on our policies, but also on how we communicate with our valued guests during sensitive circumstances. We truly appreciate your understanding and honest feedback, and we sincerely hope to have another opportunity in the future to welcome you back and provide you with a more satisfying and memorable experience. Warm regards, Duty Manager Damon Lee

客户意见评级 2.5/5

Ye J. 单人住宿 - 所有已确认评论

隔音效果非常不好，入住的两晚外面声音很大，就走廊上关门的声音都很响。

Dear Valued Guest, First and foremost, we sincerely thank you for choosing to stay with us and for taking the time out of your busy schedule to share your valuable feedback. We deeply apologize that your recent stay did not meet your expectations and that we were unable to provide you with a fully satisfying experience. Each guest’s experience is incredibly important to us, and we continually remind ourselves of the responsibility to ensure that every stay is both comfortable and memorable. Your feedback has been shared with our entire team, including management, and we have taken measures to review and improve our services comprehensively. We will conduct an internal review regarding the noise issue. This experience has been a valuable learning opportunity for us, and we are committed to making ongoing improvements to deliver a higher level of hospitality and satisfaction to all our guests. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more enhanced and memorable stay. Thank you once again for choosing our hotel, and we wish you peace and happiness in all your days ahead. Kind regards, Ted Sin Front Office Duty Manager

客户意见评级 5.0/5

Jie S. 朋友住宿 - 所有已确认评论

Staff都很专业，英文都很好沟通无障碍，doorman oba 很负责帮我们找司机

Dear Valued Guest, Welcome to Pullman! Thank you sincerely for taking the time to share your kind review of your recent stay with us. Your thoughtful words are a true encouragement to our entire team and serve as a strong motivation for us to continue delivering the highest standards of hospitality. We are truly delighted to know that you had an overall pleasant and satisfying experience during your stay. It is always our utmost priority to ensure that every guest feels genuinely welcomed and cared for throughout their time with us. Please rest assured that we will continue striving to create memorable and refined experiences for you and all our future guests, with the same level of attentiveness and dedication. Once again, thank you for your generous feedback. We sincerely look forward to welcoming you back in the near future. Warm regards, Ted Sin Front Office Duty Manager

其他网络用户评价我们的酒店

  • 243 评论 8.7/10 位置
  • 334 评论 9.3/10 房间
  • 408 评论 9.5/10 服务
  • 178 评论 9.6/10 清洁度
  • 163 评论 9.5/10 氛围
  • 123 评论 8.5/10 设施
  • 104 评论 9/10 早餐
  • 90 评论 8.2/10 食物

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