首尔东大门诺富特大使酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 1,185 评论

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首尔东大门诺富特大使酒店 - Image 1
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238 Euljiro, Jung Gu, 04561 首尔, 韩国

描述

酒店其他优惠

  • 地理位置优越 - 位于首尔市中心，距离地铁站仅几分钟路程。

  • 宽敞的住宿 - 拥有 331 间客房和 192 间公寓，并提供连通房。

  • 餐饮酒吧 - 一间餐厅和三间酒吧，包括令人惊叹的屋顶酒吧。

  • 健身设施 - 室外和室内游泳池、健身中心和桑拿房，帮您有效放松。

  • 适合家庭住宿 - 儿童区每天早上 8 点到晚上 8 点开放（每月第一个周二关闭）。

我们的客房

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酒店位置

首尔东大门诺富特大使酒店

238 Euljiro, Jung Gu
04561 首尔
韩国

GPS:37.566388, 127.004313

电话
传真 +82 2-3425-8001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,185 评论

TripAdvisor 评级  4.5/5  673 评论

卓越奖 2025

客户意见评级 5.0/5

Wei L. 单人住宿 - 所有已确认评论

入住期间，能在这样一家干净且服务亲切的酒店下榻，我感到十分满意和愉快。

Dear Wei L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Duty Manager

客户意见评级 2.0/5

Jingfa L. 商务住宿 - 所有已确认评论

住宿体验不好，无牙刷、梳子等基本生活设施。厨房电磁炉是坏的

Dear Jingfa L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ella Sim Duty Manager

Very modern and clean, walkable and good location

Tripadvisor 评级 5.0/5

travelbeachrepeat Couples - 经 TripAdvisor 认证的评论

Great location, can walk to Myeongdong Street. Not far from other tourist attractions. Very modern and clean. Full bidet. Small bathroom and room but we were able to fit 2 large suitcases, nothing more. Comfy king bed. Loved the kitchenette had a dispenser of filtered water.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with our service and location. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Such a confortable stay...

Tripadvisor 评级 5.0/5

lamiasaffo 经 TripAdvisor 认证的评论

Confortable and clean. A real luxury experience. Excellent breakfast. Indoor swimming pool during cool season. Good place to discover Seul.

Dear Valued Guest, Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of our management and dedicated staff, I would like to extend my sincere gratitude for your kind words and positive feedback regarding your recent stay with us. It brings us immense joy to learn that you were pleased with comfortable and clean, breakfast Service. Your appreciation serves as a great source of motivation for us to continuously enhance our standards and create even more memorable experiences for our esteemed guests. We truly look forward to the privilege of welcoming you back in the near future and providing you with another exceptional stay. Thank you once again for your support and trust in us. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Leave your Kid`s at home and bette be heat resistant

Tripadvisor 评级 2.0/5

eiche25 经 TripAdvisor 认证的评论

We booked five nights as a family. One of the reasons we chose this hotel was its location and the rooftop pool, which our six year old doughter was looking forward to visit. But on arrival we`ve been informed that children are not allowed in the rooftop pool, even when accompanied by adults. This Info was displayed nowhere on the website. Equally strange is the fact that there is a reservation system for the pool. You can't just walk by and cool off if you feel like it. You have to make a reservation in advance, which only entitles you to a maximum stay of 45 minutes. It is also not possible to visit the pool twice a day, e.g., for a quick swim in the morning and to freshen up in the evening, as only one reservation per day can be made. But back to our arrival: The reservation was made for three guests, but when we opened the door, the room only had amenities such as towels, hangers, toothbrush cups, duvets, and pillows for two people. Furthermore, the room temperature was 28 degrees Celsius upon arrival. During our stay, the temperature repeatedly rose to this level despite being set to the coldest setting, and no remedy could be found - and there was no apology by the staff either. The hotel is also equipped with a range of technical gimmicks. For example, a booking system for ordering room amenities (such as the missing hangers). However, only a maximum of two hangers can be ordered at a time. Women should therefore travel with a maximum of two dresses, and men with a maximum of two suits. Equally interesting: there is an indoor pool that children are also allowed to use. However, swimming caps must be worn here. This is not the case in the rooftop pool. But why? Since we were not allowed to visit the rooftop pool with our daughter, we each had to buy a swimming cap from the hotel. The bottom line is that the hotel leaves a strange overall impression that has nothing to do with a five-star hotel where the guest should be treated well. Finally, a tip: if you book a regular standard taxi to the airport through the hotel, you pay a fixed rate of 80,000 won. However, if you take a taxi from the street or via App, it only costs 60,000 won. It is not worthy of a hotel of this category to try to earn money from the taxis as well.

Dear Valued Guest, Thank you very much for taking the time to share your feedback following your recent stay at Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We have carefully reviewed your comments regarding the rooftop pool policy, room preparation, in-room temperature control, and amenity request system. Your feedback is truly valuable, and we have taken specific actions to address these concerns. We apologize for the lack of clarity regarding our rooftop pool policy. The rooftop pool is designated for adult use only due to safety and operational considerations. We acknowledge the importance of clear communication and have since updated our website to ensure this information is clearly stated for future guests. In addition, we have adjusted our system settings to allow greater flexibility in amenity requests, and have also addressed the issues related to in-room amenities and temperature by reinforcing procedures with our relevant teams to enhance consistency and service quality. We sincerely apologize that your experience with us did not reflect the high standards we strive to maintain. Your feedback is crucial for us to improve and deliver better service in the future. We do hope to have another opportunity to restore your confidence and provide your family with the quality stay you originally anticipated. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

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其他网络用户评价我们的酒店

  • 1,502 评论 9.6/10 位置
  • 1,666 评论 7.9/10 房间
  • 1,486 评论 8.4/10 服务
  • 14 评论 8.1/10 上网
  • 653 评论 7.9/10 清洁度
  • 378 评论 8.7/10 早餐
  • 358 评论 9/10 氛围
  • 234 评论 8.6/10 游泳池

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