Sehr geehrte Frau M., vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass unser Team zu einem angenehmen Aufenthalt beitragen konnte. Ihr Lob geben wir gerne weiter. Wir freuen uns auf Ihren nächsten Besuch bei uns. Mit freundlichen Grüßen, Ihr Team des Novotel Düsseldorf Airports

Dear Mrs. G., thank you very much for your great rating and your positive feedback! We are delighted to hear that you enjoyed your stay with us and appreciated our comfortable rooms as well as our practical family area. It is wonderful to know that everything met your expectations. Thank you for choosing our hotel. We look forward to welcoming you and your family back again soon. Kind regards, your Novotel Team

Dear Mr. S., thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your room and that the complimentary upgrade made your stay even more special. It was our pleasure to welcome you, and we truly appreciate your kind words. We look forward to welcoming you back to Novotel Düsseldorf on your next visit! Your Novotel Team

Dear Mr. B., thank you very much for sharing your feedback. We are pleased to hear that you appreciated the warm welcome from our team. At the same time, we are very sorry to learn about the technical issues you experienced in your room regarding the lighting and power outlets. We understand how inconvenient this must have been, especially during an overnight stay. Please be assured that this is not the standard we aim to provide. We will forward your comments to our technical team to investigate what happened in the room and ensure the issues are checked and resolved where necessary. We regret that your stay did not fully meet your expectations and hope you will consider giving us another opportunity to provide you with a better experience. Kind regards, your Novotel Team

Dear Mr. D., thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet your expectations and that several aspects of your stay caused disappointment. We regret that the comfort of the bedding, the room amenities, and the housekeeping communication did not provide the level of quality and service you rightfully expected, especially considering the room rate. Your comments regarding the minibar, in-room equipment, cleanliness details, and housekeeping procedures have been noted carefully and will be shared with the relevant teams for review. Please allow us to mention that we also offer room categories equipped with coffee machines and fully stocked minibars. Our team would be delighted to assist you in selecting a room that best matches your preferences for any future stay. We understand your frustration and sincerely apologize for the negative impression this stay left on you. Guest comfort and satisfaction remain very important to us, and your feedback helps us identify where improvements are needed. Thank you again for your honest comments. Your Novotel Team

Dear Mr. V., Thank you very much for your kind feedback. We’re delighted to hear that you had a very good experience with us and especially appreciated the warm welcome, our beautiful rooms, and the restaurant. We hope to have the pleasure of welcoming you again in the future. Your Novotel team

Dear Mrs. S., thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location and the calm atmosphere of the hotel. It is especially rewarding to know that our evening reception team member made such a positive impression, your kind words about her friendliness and understanding will certainly be shared with her. At the same time, we sincerely apologize for the inconvenience caused by some of the electrical outlets not functioning properly. This is not the standard we strive for, and we will ensure that this issue is promptly checked and resolved. We truly appreciate your feedback and hope to have the pleasure of welcoming you again in the future. Kind regards, your Novotel Team

Dear Mr. S., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location and found most of our staff friendly and helpful. We are very sorry to learn about your experience with the bartender. This is not the standard of service we expect, and we will address this issue with the team to ensure it does not happen again. We appreciate your honest comments and hope to have the opportunity to welcome you back, providing a fully positive experience next time. Kind regards, your Novotel Team

Dear Mr. Luzzi, Thank you for your feedback! We’re glad you appreciated our great location near the airport. We also appreciate your comments regarding the evening food and service. We apologize for the slower service, which was due to limited staff at the time, and we will use your feedback to improve in the future. We hope to welcome you back soon! Your Novotel Team

Dear Mr. N., Thank you for sharing your feedback. We are very sorry to hear that certain aspects of your stay did not meet your expectations. We regret that you found the price too high and that your room setup, including the open shower in the accessible room, was not ideal for you. We also apologize for the inconvenience regarding the kettle without tea, coffee, or cups. Your comments are very valuable, and we will review them carefully to improve our guest experience in the future. We hope to have the opportunity to provide you with a more comfortable stay next time. Your Novotel Team

Dear Mrs. D., Thank you very much for your kind feedback! We’re delighted to hear that you had a pleasant night and enjoyed your spacious room with all the amenities. It’s also great to know that our friendly staff made you feel welcome and helped you with local information. We look forward to welcoming you again soon! Warm regards, your Novotel Düsseldorf Team

Dear A, Thank you for taking the time to share your experience. We are pleased to learn that you enjoyed our location, but we are sincerely sorry that the service in the restaurant did not meet your expectations. Your feedback regarding the waiting time for order taking is very important to us, and we completely understand your frustration, especially in the context of an early morning trip. We strive to provide quality service, and we will review what you have pointed out concerning the distribution of tasks within our team. Please know that your satisfaction is our priority, and we hope you will give us another chance during your next stay. Best regards, Your Novotel Düsseldorf Airport Team