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Mercure Hotel Duesseldorf City Center 4 étoiles

Note Avis clients 4.2/5 3 994 avis

Hôtel labellisé ALLSAFE

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Chambre 1
Mercure Hotel Duesseldorf City Center
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+ 20 Services

Les plus de l'hôtel

  • Au coeur de Düsseldorf, non loin de l'avenue commerçante Königsallee et de la vieille ville

  • L'hôtel compte 163 chambres avec climatisation et TV à écran plat, réparties en 5 catégories !

  • 3 salles de réunion avec éclairage naturel, dotées d'un équipement professionnel moderne

  • Parking de 52 places avec système de vidéosurveillance

  • WIFI gratuit dans tout l'hôtel

Cet hôtel participe à Planet 21 et agit ainsi pour une hospitalité positive

Localisation de l'hôtel

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 duesseldorf
allemagne

Tel : +4921135540

Fax : (+49)211/3554500

Check-in à partir de 15h00

Check-out jusqu'à 12h00

  • 834,737,752,721 :  MAIN STATION

  • 704,709,719 :  STRESEMANNPLATZ

  • Par avion

    DUESSELDORF AIRPORT À 8km / 4,97 miles

  • Par train

    MAIN STATION À 0,3km / 0,19 miles

GPS :51.21939, 6.787725

Services de l'hôtel

Services de l'hôtel et à proximité

Check-in à partir de - Check-out jusqu'à

En résumé

  • Parking
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
Services de restauration
  • Un Restaurant
  • Un Bar
  • Distributeur automatique de boissons et friandises
    • Distributeur automatique de boissons et friandises
  • Petit-déjeuner
    • Buffet En supplément
  • Service en chambre
    • Snacks froids
    • Plats chauds
Réunions/Évènements
  • 3 Salles de réunion
Accessibilité
  • Hôtel accessible en fauteuil roulant
Services et Equipements à l'hôtel
  • Informations hôtel
    • 163 chambres
    • Aucune chambre pour personnes à mobilité réduite
    • Aucune chambre famille
    • Aucune chambre communicante
    • Aucune chambre non-fumeur
    • 6 étages
  • Langues parlées à lhôtel
    • Anglais
    • Allemand
  • Services de Blanchisserie / Pressing
    • Nettoyage à sec / Repassage
  • Wifi
    • WIFI haut débit
    • Connexion haut débit
    • WIFI dans les parties communes
    • WIFI à lhôtel
    • Internet haut débit En supplément
  • Air conditionné
    • Climatisation
  • Services pour personnes à mobilité réduite
  • Etablissement entièrement non-fumeurs
  • Desk darrivée et de départ
    • Départ express
    • Enregistrement express
  • Equipement de bureau à disposition
    • Cireuse à chaussures
  • Fer à repasser
    • Fer à repasser à la réception
  • Coffre à la réception
    • Coffre à la réception
  • Service de change
    • Service de change
Accès à l'hébergement
  • Garage En supplément
    • Sur place
    • 52 places de parking
    • Privé

Nos hébergements

Le 4 étoiles Mercure Hotel Düsseldorf City Center propose des chambres Standard (lit simple, lit double ou lits jumeaux) et des chambres Privilège (lit double). Les suites Privilège sont dotées d'un lit King Size, les suites Supérieure d'un lit double. Les 163 chambres sont climatisées et ont un accès WIFI gratuit. Séjour gratuit pour 1 enfant de moins de 12 ans partageant la chambre de ses parents. Animaux de compagnie : 6 EUR par nuit.

Vos réunions et évènements

Nos salles de réunion

  • Nombre de salles de réunion : 3

  • Surface maximum : 80 m²

  • Capacité maximum : 33 personnes

En savoir plus

Les avis de nos clients
Mercure Hotel Duesseldorf City Center

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL 4.2/5

3 994 avis

Note TripAdvisor 3.5/5

1 090 avis

Moyen

Note Avis clients 3.0/5

L. Voyage solo - 02/10/2021 Avis confirmés ALL

Je ne comprends pas pourquoi quand on est membre All Accor on obtient toujours une chambre de moins bonne qualité et bruyante, près des ascenseurs ???

Dear Stephane L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Une valeur sûre signée Mercure

Note Avis clients 4.0/5

Sabine En famille - 24/09/2021 Avis confirmés ALL

Nous avons passé une courte nuit dans cet hôtel, car nous sommes arrivées tard et devions repartir tôt. Nous avons apprécié le calme de la chambre et le parking. Le petit-déjeuner était également à la hauteur de nos attentes. Sympathique équipe dans la salle. Seul bémol: après 8 heures de route, nous aurions voulu boire une bière mais l'hôtel n'en avait plus. Le réceptionniste nous a indiqué un magasin proche pour nous la procurer. Mesures covid respectée

Dear Sabine Koenig, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Très bien situé.

Note Avis clients 4.5/5

Michel Professionnel - 21/03/2020 Avis confirmés ALL

Hotel spacieux (chambres, bar restaurant) à quelques minutes à pied de la gare centrale et de la Königsallee et de la vielle ville. Accueil efficace et sympathique.

Dear Mr. Q., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
Note Avis clients 4.5/5

Anonyme En couple - 26/02/2020 Avis confirmés ALL

Chambre et environnement impeccable. Personnel sympathique. Déjeuner Frais et parfait. Merci.

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the lunch in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Conforme aux attentes

Note Avis clients 4.5/5

Anonyme Professionnel - 24/02/2020 Avis confirmés ALL

Bon accueil dommage que le restaurant soit fermé à 10h00

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

TRES BIEN

Note Avis clients 4.5/5

Pascal En couple - 31/01/2020 Avis confirmés ALL

Nouveau séjour dans cet hôtel pour moi qui s'est très bien passé. Très bon accueil avec la réceptionniste qui se souvient de moi ! Up grade avec mon statut Gold parfait. Tout est parfait. Petit point négatif au petit déjeuner à 10h précise on ferme et on débranche la machine à café et à jus d'orange ! Si vous êtes en train de prendre votre Breakfast et que vous souhaitez vous resservir du café et ben tant pis pour vous ! pas cool.

Dear Mr. C., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest again. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
Note Avis clients 3.5/5

D. H. Voyage solo - 27/01/2020 Avis confirmés ALL

j ai eu du mal a avoir la chambre assez tôt,ensuite ont me donne la chambre au 5 eme étage ,sans ascenseur,pour un hôtel 4 étoiles c est un peu moyen ........ bonne literie et chambre OK au niveau propreté . petit déjeuner très bien.

Dear Mr. D., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your review, the nice Feedback on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
Note Avis clients 4.0/5

Anonyme Professionnel - 24/01/2020 Avis confirmés ALL

Accueil sympathique, chambre propre, belle suite.

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Tout sauf un 4 étoiles..(c'est sur la plaque en rentrant a gauche)

Note Avis clients 2.0/5

Francis K. Professionnel - 20/01/2020 Avis confirmés ALL

Accueil sympathique au comptoir.. Ascenseur en panne..l autre ascenseur au bout du couloir Chambre 501.. archi vétuste.. pas de frigo..meubles usagés lumières préhistoriques..salle de bain 1,5m2 avec WC Pour aller dans la douche, se contorsionner entre le lavabo et les portes qui ne s'ouvrent pas complètement.. Suis pas sur que l'Ibis budget soit pas mieux.. Et dernière confidence, vous pouvez m'expliquer pourquoi le support de pomme de douche était bloqué en partie haute à 2m20 tt a fait en haut..? Fallait il que je monte sur une chaise dans la douche pour le débloquer? Le 5e etage est il constitué de chambres 2e choix?? J ai payé un prix normal.. Merci de m expliquer.

Dear Mr. k., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with our hotel, the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

tres bruyant pendant la nuit suite à une bande de jeune qui se trouvait au même palier

Note Avis clients 3.5/5

G. En couple - 07/01/2020 Avis confirmés ALL

chambre très propre. déjeuner impeccable nous avons été réveillé le matin par divers travaux réalisé dans l hôtel -foreuse.

Dear Mr. G., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your review, the nice Feedback on the room & the lunch, and also for your critique and suggestions on improvement regarding the noise. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Belle appartement pas propre

Note Avis clients 3.0/5

Anonyme En couple - 30/12/2019 Avis confirmés ALL

Bon accueil, personnels serviables. Accès facile. Louè suite reçu appartement. Bien situé au calme derrière. Malheureusement apparemment appartement a du être loué il y a longtemps? Poussière un peu partout, moquette tachée, goutte de sang au sol séché, poubelle salon non vidée, cordon sèche cheveux complètement poussiéreux. Chambre 560. Désolé. Très bon petit déjeuner. FP

Dear Mr. P., I would like to offer my sincere apologies for the problems regarding the house-keeping. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Très bon experience

Note TripAdvisor 4.0/5

violetaatanassova Professionnel - 14/12/2019 Avis TripAdvisor

J'ai été très contente de ma visite d'une nuit à cette hotel. Le seule bémol est que le lendemain matin j'ai du payer 19 euro pour le parking; qui j'ai trouvé un peu excessif et pas très bien annonce en avance. Finalement, ça deviens très cher d'y séjourner si on voyage en voiture.

Thank you very much for the positive review and the nice feedback. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for parking spots here in Munich, a city that can get costly at times. I would like to ask you for understanding. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Sven Schlüter General Manager

localisation pratique mais du trafic automobile dans la rue

Note Avis clients 4.0/5

Hans Professionnel - 11/12/2019 Avis confirmés ALL

Chambre impeccable au standard mercure. De la place, un mobilier confortable et pratique. Pas de sas vers le couloir néanmoins et chambre qui donnait sur la rue, avec du trafic tôt le matin : insonorisation perfectible. Par rapport au Mercure de munich, pas de minibar non plus.

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Agreable dans l'ensemble

Note Avis clients 4.0/5

Anonyme Professionnel - 26/11/2019 Avis confirmés ALL

Le service de chambre était de qualité. Chambre en bonne état à l'exception d'une fuite du robinet de la salle de bain. Les amuse-bouches gratuits sont très appréciables. Nous avons déjeuner sur place et mon poisson n'était pas à la hauteur de mes attentes (cuisson à revoir)

Dear Ms. R., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the restaurant. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Séjour solo en Novembre

Note TripAdvisor 4.0/5

amandineb449 Voyage solo - 20/11/2019 Avis TripAdvisor

La suite dans laquelle j'ai séjourné en elle-même était un peu "old-fashion" mais très bien. Le personnel était très sympathique même si le personnel d'étages ne parle pas ou peu anglais. Cependant, la corbeille de fruits promise dans la description de la chambre est devenue une brioche qui a eu le temps de sécher un peu avant mon arrivée malgré le sachet ce qui était un peu décevant. Autres bémols, il est dommage et presque décevant de payer ce prix pour une chambre et de découvrir une machine à café qui ne marche pas et un minibar contenant seulement du cola et de l'eau pétillante en soft drink (même si une bouteille d'eau non gazeuse était déposée à côté du plateau de courtoisie).

I am very pleased that you took the time to review your visit with us. Thank you for your positive review, the nice Feedback on the staff, and also for your critique and suggestions on improvement regarding the room facilities. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

Bien

Note Avis clients 4.0/5

L. Professionnel - 15/11/2019 Avis confirmés ALL

Toujours bien

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Séjour correct mais restaurant fermé.

Note Avis clients 4.0/5

Raphaël F. En famille - 09/11/2019 Avis confirmés ALL

Bon petit déjeuner avec variété de choix. Chambre à la décoration un peu passée. Le restaurant était malheureusement fermé le samedi soir.

Dear Mr. F., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

CONFORT ET CALME DE LA CHAMBRE / BON ACCUEIL

Note Avis clients 5.0/5

Othman Voyage solo - 05/11/2019 Avis confirmés ALL

La proximité avec le centre et la gare. Le personnel est disponible et serviable.

Dear Mr. b., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Parfait

Note TripAdvisor 5.0/5

Voyager67546863158 En couple - 18/04/2019 Avis TripAdvisor

Aucune critique à formuler , très bon accueil , Chambre surclassée, très grande , propre, service de chambre discret et efficace. Bar sympa . Cet hotel est en plein centre et l'on peut out faire à pied. Parking vaste. hotel parfait !

Thank you so much for the perfect feedback, the excellent review and the great remarks especially on the room service. We are very pleased that you enjoyed our services and your overall stay with us. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager

Hotel confortable pas loin du centre historique

Note TripAdvisor 4.0/5

NETGEM En famille - 06/02/2019 Avis TripAdvisor

Chambre spacieuse et calme donnant sur la cour. Bon lit. Checking et checkout efficace. Hotel plutôt vieux mais assez bien situé. Proche de Koenigallee et du centre historique. Petit déjeuner correct mais un peu cher pour 19 euros. Globalement satisfait du séjour

Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and the room in particular. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager

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