Legacy Yen Tu Hotel Uong Bi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 541 reviews

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Thuong Yen Cong Commune, Quang Ninh Province, 200000 UONG BI, Vietnam

Description

Hotel extras

  • "Upper floors have balconies facing the mountain or village "

  • Ground floor feature terraces facing the mountain or village

  • Morning yoga and village night with traditional performances

  • An outstanding 2,240 sqm wellness center

  • 1 restaurant & bar offer choice of local & global dishes

Our accommodation(s)

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Hotel location

Legacy Yen Tu Hotel Uong Bi - MGallery Collection

Thuong Yen Cong Commune, Quang Ninh Province
200000 UONG BI
Vietnam

GPS:21.156358, 106.71801

Telephone
Fax +84 203 6259 889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THO QUANG

The hotel features a rustic interior, comfortable ambiance as well as healthy local and international cuisine with a focus on vegetarian dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  541 reviews

TripAdvisor Rating  4.8/5  600 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Mohamed K. T. Couples - Confirmed reviews ALL

A Very Unique and Impressive Hotel with a Great and Professional Quality Services more highly Tolerated and Thankfully Team's

Dear Mr. Mohamed K. T., Thank you very much for taking the time to share your positive feedback regarding your stay at Legacy Yên Tử. We are delighted to hear that you found our hotel unique and impressive, and that our team’s service met your expectations. Your kind words about Ms. Ivy and our professional team at the front desk and restaurant are truly appreciated. We will be sure to pass along your compliments to them, as they are dedicated to providing outstanding service to all our guests. As an Accor Silver member, your satisfaction is very important to us, and we are grateful for your continued trust. We look forward to welcoming you back soon for another memorable experience. Warm regards, Silas (Mr.) Front Office Manager

Customer review rating 5.0/5

Mijin P. Families - Confirmed reviews ALL

Facilities were clean and perfect and my kid enjoyed horse riding especially. Even though the weather condition was not proper for the swim but the swimming pool was awesome.

Dear Mr. P. Mijin, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that your experience at Legacy Yen Tu was enjoyable and that our team, especially Aiden, was able to support your family and make your stay memorable. It's fantastic to know that you found our facilities clean and perfect, and that your child enjoyed the horse riding. We also appreciate your kind words about the swimming pool, despite the weather conditions. Mr. Aiden - our Duty Manager will be very pleased to hear your appreciation, and we will be sure to pass along your gratitude to him. Your feedback motivates us to continue providing attentive service and memorable experiences for all our guests. We look forward to welcoming you and your family back in the future for another exceptional stay. Warm regards, Silas (Mr.) Front Office Manager

Customer review rating 3.5/5

Tung N. N. Families - Confirmed reviews ALL

Beautiful hotel unfortunately staff needs more training as some weren't helpful (i.e. didn't call buggy when asked) or gave misleading information. Located at a historical site, they should also have basic knowledge of history. Food was good but service was slow. Linh and Nhan in reception were great!

Dear Ms. Tung N. N., Thank you for taking the time to share your feedback regarding your recent stay at Legacy Yen Tu. We sincerely apologize for the inconveniences you experienced and truly value your comments. We regret that some of our staff did not meet your expectations in terms of helpfulness and accuracy of information. Please be assured that we are taking your feedback seriously and will conduct additional training to enhance our team's knowledge and service quality. We also appreciate your suggestion about improving our staff’s understanding of the historical site, which will help us provide more informative assistance to our guests. We are glad to hear that you enjoyed the food and that Linh and Nhan provided great service at the reception. Your kind words will be shared with them. Your feedback is vital in helping us improve, and we hope to have the opportunity to welcome you back in the future with an even better experience. Thank you once again for your valuable comments. Warm regards, Silas (Mr.) Front Office Manager

We came really wanting to love this property

TripAdvisor rating 4.0/5

29OAK TripAdvisor review

We came really wanting to love this property and the grandeur, immense size and location certainly has that wow factor and there is no denying that. But the total lack of English and disorganisation certainly let this supposedly 5 star hotel down over our 4 night stay. The opulent rooms were nice on entry but highly impractical. Breakfasts were disappointing with poorly trained staff, bread and baked products which are usually a highlight in Vietnam Hotels of this standard were stale and dry every day. On the other hand we dined twice while here and the staff provided great service and food was of good quality. Drinks and canapes served in the Thien Quan lounge again inconsistent over the 4 days we were there. On the upside of all this was probably one of the best swimming pools l have swum in. Our concierge Ivy tried her hardest to look after us and it was much appreciated. If you are a lover of 13th century Asian architecture, mountain walks and peace and serenity this is the place for you but don't expect a 5 star hotel experience. This has been a hard review to write as we loved the immensity of the hotel and its location but let down by the service of a hotel of this standard.

Dear 29OAK, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Legacy Yen Tu. We sincerely appreciate your honest insights, as they help us identify areas for improvement and enhance our guest experience. We are delighted to hear that you appreciated the grandeur, location, and the impressive architecture of our property, as well as our swimming pool and the efforts of our concierge, Ivy. It’s also wonderful to know that you enjoyed the dining experiences and the quality of our food during your visits. At the same time, we truly regret that certain aspects of your stay did not meet the high standards we aim to uphold. We apologize for the shortcomings in our breakfast offerings, service consistency, and language proficiency, and we take your comments very seriously. Rest assured that we are actively working on improving these areas, including staff training and operational organization, to provide a more seamless experience for our guests. Your feedback regarding the rooms and overall service is invaluable, and we will address these issues with our team to ensure future improvements. We genuinely appreciate your recognition of the tranquility and serenity our location offers, and we hope you found moments of peace during your stay. Thank you once again for your constructive review and for acknowledging the positive aspects of your visit. We hope to have the opportunity to welcome you back in the future and provide you with an experience that truly reflects the standards of a 5-star hotel. Warm regards, Silas (Mr.) Front Office Manager

Customer review rating 4.5/5

Justus H. G. Couples - Confirmed reviews ALL

Great hotel and services. Amazing breakfast. Only downside was that our tube in our suite was broken and they didn’t manage to fix the issue during our stay.

Dear Justus H. G., Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you enjoyed our hotel and services, especially the breakfast, and we truly appreciate your kind words. Please accept our sincere apologies for the inconvenience caused by the issue with the tub in your suite. We regret that we were unable to resolve it during your stay. Rest assured, we will look into this matter to ensure that such issues are addressed promptly in the future. A special shout-out to Ms. Hang, our Front Office Supervisor, for her efforts — we will be sure to pass on your appreciation to her. As a valued Platinum member of the Accor Loyalty Program, your satisfaction is very important to us. We look forward to welcoming you back and providing you with an even more seamless experience next time. Thank you once again for your valuable feedback. Warm regards, Silas (Mr.) Front Office Manager

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Other web-users rate our hotel

  • 183 reviews 8.5/10 Location
  • 237 reviews 7.7/10 Room
  • 353 reviews 8.4/10 Service
  • 203 reviews 9.5/10 Vibe
  • 183 reviews 8.7/10 Amenities
  • 119 reviews 8.9/10 Comfort
  • 95 reviews 9.3/10 Breakfast
  • 57 reviews 9.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.