Dear Laurent A., Thank you so much for sharing your feedback about your stay at Das Stue. We’re really happy to hear that our hotel felt like a peaceful retreat for you. Our team puts a lot of love into the details – from the staircase to the wooden crocodile head – so it means a lot that this atmosphere resonated with you. Your kind words about the calm views from your room and the breakfast also make us very happy. We want every part of the stay to feel just right, so it’s wonderful to hear that this was your experience. Thank you again for your thoughtful review. We look forward to welcoming you back to Das Stue. Kind regards Mattia Paino Head of Guest Relations

Dear Jean-Thomas L., Thank you for your kind words regarding your recent stay at Das Stue. We are delighted to hear that you found our hotel charming and our staff warm and welcoming. Your feedback regarding the air conditioning in common areas and certain rooms is appreciated, as we continuously strive to enhance our guest experience. We hope to welcome you back for another enjoyable stay in the future. Kind regards Mattia Paino Head of Guest Relations

Dear Mr. L., Thank you for sharing your feedback about your recent stay with us. We are happy to hear that you enjoyed your visit, but we are sorry that your special occasion did not get the attention you expected. At SO/ Berlin Das Stue, we always aim to create memorable experiences for our guests, and we apologize for falling short this time. Next time you plan to stay with us, please contact me directly, I will be happy to take care of it. Kind regards Mattia Paino Head of Guest Relations

Dear Mr. B., Thank you very much for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the hotel and our breakfast, but we’re truly sorry that several aspects of your stay did not meet your expectations. We sincerely apologize for the lack of response to your emails before arrival this is not the experience we want to offer, I am sure about that. We’re also sorry for the discomfort caused by the air conditioning and for the maintenance issue in the bathroom. Thank you again for your honest comments. We truly hope to have the chance to welcome you back and provide you with a much better experience next time. If you consider booking a stay with us please get in touch with me and my team, we will try our very best to make it a 10 out of 10. Warm regards, Mattia Paino Head of Guest Relations

Dear Robert T., Thank you for sharing your feedback regarding your recent stay at SO/ Berlin Das Stue. We are delighted that you enjoyed the beauty of our hotel and that our team, especially Ms. Halici, made you feel warmly welcomed. We appreciate your comments about the comfort of your room and are glad you were able to adjust the temperature to your liking. At the same time, we sincerely regret the technical issues you experienced in the bathroom and on the terrace. Your observations have been shared with our maintenance team. We are also pleased that our reception team could offer assistance and solutions during your stay. We hope to have the pleasure of welcoming you back for an even smoother and more enjoyable experience. Kind regards, Mattia Paino Head of Guest Relations

Dear Mr. Z., Thank you very much for your positive feedback regarding your stay at our hotel. It is wonderful to hear that you enjoyed your room and appreciated the comprehensive breakfast. I also understand your preference to communicate in German upon arrival. Our team is very international, and in some cases they may feel more comfortable speaking English in certain situations. Please be assured that we always aim to provide the best possible service and take language preferences into account wherever possible. We truly appreciate your recommendation and look forward to welcoming you back in the future. Kind regards Mattia Paino Head of Guest Relations

Dear Tronel, Thank you for your kind words regarding our charming porter. We are delighted to hear that their friendliness contributed positively to your stay. Your feedback is greatly appreciated and we look forward to welcoming you back in the future. Best Regards Team SO/ Berlin Das Stue

Dear Mr. G., Thank you for taking the time to share your experience at SO/ Berlin Das Stue. We are pleased to hear that you appreciated our location and the warm welcome from our team. We take your feedback regarding the inconsistency in room service seriously, as our goal is to provide a seamless experience for all guests. We're sorry about it. Thank you for letting us know. We hope to welcome you back soon. Kind regards Mattia Paino Head of Guest Relations

Dear Claude D., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location. It is rewarding to know that our team provided you with pleasant service, and that you enjoyed the cleanliness of our spa facilities. We hope to welcome you back soon! Kind regards Mattia Paino Head of Guest Relations

Sehr geehrter Herr K., Vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es freut uns sehr, dass Sie die Lage und die individuelle Note unseres Boutique-Hotels geschätzt haben. Gleichzeitig bedauern wir sehr, dass der Zimmerservice und andere Aspekte Ihres Aufenthalts nicht vollständig zufriedenstellend waren. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen bei Ihrem nächsten Besuch einen rundum perfekten Aufenthalt – ein 10 von 10 – zu ermöglichen. Mit herzlichen Grüßen Mattia Paino Head of Guest Relations

Dear Justin W., Thank you for your kind words regarding your recent stay at SO/ Berlin Das Stue. We are delighted to hear that you found our hotel to be exceptional and that our staff, especially the bartender, made a positive impression on you. We look forward to welcoming you back soon! Kind regards Mattia Paino Head of Guest Relations

Dear Mr. O., Thank you for your kind words regarding your recent stay at SO/ Berlin Das Stue. We are delighted to hear that you appreciated our prime location as well as the professionalism and friendliness of our team. See you soon! Kind regards, Mattia Paino Head of Guest Relations

Dear Mr. M., Thank you so much for your wonderful feedback regarding your recent stay with us. We’re absolutely thrilled to hear that you enjoyed your experience and especially appreciated the friendliness of our French-speaking staff. Knowing that our service made a positive difference for you is incredibly rewarding and motivates us to keep delivering our very best. We can’t wait to welcome you back for another memorable visit. Kind regards, Mattia Paino Head of Guest Relations

Dear Michel M., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for not meeting your expectations, particularly in terms of the room condition and the welcome amenities—especially considering your valued status as an Accor Platinum member. During your stay, did you have the opportunity to speak with our reception team about the condition of your Junior Suite or the welcome amenities? We would have been happy to assist you or explore alternative options. Regarding the spa, I would like to clarify that access is indeed included in your stay. It seems there may have been a misunderstanding, and I’m truly sorry if this wasn’t communicated clearly. We\'d love to get the chance to change your mind - my team and would make sure your next stay will be one to remember. Best regards, Mattia Paino Head of Guest Relations