Mercure Hotel Berlin Zentrum 3,5 étoiles

Note Avis clients (Note ALL) 4.2/5 255 avis

Mercure Hotel Berlin Zentrum - Image 1
Mercure Hotel Berlin Zentrum - Image 2
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Description

Les plus de l'hôtel

  • Une station de boissons 24h/24 dans le lobby

  • 78 chambres modernes et climatisées

  • Situation centrale dans la partie ouest de la ville

  • À 5 min à pied du grand magasin KadeWe, de l'église du Souvenir et du Kurfürstendamm

  • Très bien desservi par les bus et le métro - à 5 min à pied

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777 BERLIN
Allemagne

GPS:52.499228, 13.347975

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux acceptés
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Grab & Go Station 24/7

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  255 avis

Note Avis clients 2.0/5

Frederic M. Entre amis - Avis confirmés ALL

Dear guest, Thank you for sharing your feedback following your stay at the Mercure Hotel Berlin Zentrum. We are sorry that your experience did not meet your expectations and we understand your disappointment. We place great importance on our guests’ comfort, particularly regarding the availability of hot water and the ease of moving around the hotel. Your perception does not reflect the experience we aim to provide, and we sincerely regret that you did not feel this way. Regarding the luggage storage, we have noted your comment. Due to limited space, a small supplement is charged in order to ensure a secure and properly managed deposit service throughout the day. As for the in-room fridge, our hotel has chosen for several years not to install fridges or minibars for environmental reasons. This initiative is part of our commitment to reduce our footprint and act responsibly. We also pay close attention to the quality of our welcome and the professionalism of our teams. We regret that the impression you received did not match the standard of courtesy and care we strive for. We hope to have the opportunity to welcome you again in order to offer you an experience more in line with our quality standards. Yours sincerely, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

Note Avis clients 2.5/5

Mathieu B. Entre amis - Avis confirmés ALL

Dear guest, Thank you for sharing your feedback following your stay at Mercure Hotel Berlin Zentrum. We are pleased that the location suited you, and we regret that the overall experience did not meet your expectations. Please accept our apologies for the inconveniences encountered. Our establishment follows an eco-responsible approach, which is why room cleaning and towel replacement are offered on request, in order to limit the use of chemicals and water consumption. We understand that this approach was not ideal for your stay. Regarding luggage storage, we have noted your comment. As our storage space is limited, a small surcharge is applied to ensure a secure and reliable service for all our guests. We are also sorry that the air conditioning did not meet your expectations. Our aim is to provide a comfortable and quiet environment in line with the brand’s standards, and we remain attentive to ensuring every detail contributes to an enjoyable experience. We hope to have the opportunity to welcome you again and to offer you an experience more in line with your expectations. Yours sincerely, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

Note Avis clients 2.5/5

Jordan P. Entre amis - Avis confirmés ALL

Dear guest, Thank you for taking the time to share your experience at the Mercure Hotel Berlin Zentrum. Your feedback is valuable and we appreciate the attention you have given to the various aspects of your stay. We are sincerely sorry to learn that the preparation of the room did not meet your expectations, particularly regarding the linen, the duvet and the toiletries. This situation does not reflect the experience our team aims to provide and we understand the inconvenience caused. We are, however, pleased to hear that the reception and parking met your expectations. This encourages us to continue our efforts to ensure a consistent level of service across all areas. We hope to have the opportunity to welcome you again so that we can offer you an experience fully in line with our hospitality standards. Yours sincerely, Mercure Hotel Berlin Centre

Note Avis clients 3.5/5

Pierre C. Professionnel - Avis confirmés ALL

Dear Guest, Thank you for sharing your feedback. We are pleased that your stay reflected a spirit of simplicity, a value we uphold to provide a smooth and unpretentious experience. Our team strives to offer a comfortable setting, attentive service and good value for money, so that each visit is pleasant and relaxed. Your positive comments encourage us to continue in this direction. We would be delighted to welcome you again on your next stay in Berlin. Sincerely, Hotel Mercure Berlin Centre Mirat Capli Assistant Manager Customer Care

Note Avis clients 1.5/5

Jean P. L. En couple - Avis confirmés ALL

Dear Guest, Thank you for sharing your feedback. We are sincerely sorry that your experience did not meet your expectations. Your impression of the welcome and organisation does not reflect the warm and seamless experience our team strives to provide at every visit. Regarding the cleaning of the room and the replacement of linen, our establishment follows an environmentally responsible approach. We carry out cleaning and towel changes on request to limit the use of chemicals and water consumption, and we understand that this arrangement may not have been ideal for your stay. We also regret the inconvenience regarding the handling of the prepaid breakfast. Our aim is to offer clear and simple processes so that our guests can enjoy every moment with peace of mind. Your feedback is valuable in maintaining hospitality and service standards that reflect our commitments. We hope to have the opportunity to welcome you again to provide a more harmonious experience that meets our levels of expectation. Yours sincerely, Hotel Mercure Berlin Centre Mirat Capli Assistant Manager Customer Care

D'autres internautes évaluent notre hôtel

  • 311 avis 9.5/10 Site
  • 385 avis 6/10 Chambre
  • 308 avis 8.3/10 Service
  • 6 avis 7.1/10 Internet
  • 221 avis 5.3/10 Confort
  • 157 avis 6.5/10 Petit déjeuner
  • 151 avis 8.1/10 Propreté
  • 89 avis 4.4/10 Ambiance

Dispensé par Trustyou

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