Maison Souvannaphoum Hotel

Sabaidee! T1923OImarieb, It is our reading pleasure to learn that you had a wonderful time with us and Luang Prabang city. Thank you for sharing your gracious feedback and for letting us know that we made your stay a special and cherished one. It will serve as inspiration for all of us to continue working with passion, and maintain the high standards for which Angsana brand is renowned. We look forward to welcoming you back to our beautiful property anytime in the near future. Kobjai, Ying Acting Hotel Manager

Sabaidee Philippe C, C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Encore une fois nous vous remercions et nous espérons avoir l’opportunité de vous accueillir de nouveau dans l'avenir! Kob Jai Lai Lai Bien Cordialement, Lucky Directrice d'hôtel Maison Souvannaphoum

Sabaidee etda, Thank you for your time in sharing views about your recent stay at Maison Souvannaphoum Hotel, and it is with a great sense of regret that we learn of a disappointing experience, for which I would like to apologize and thank you for your gracious comment on our associates and service. While I appreciate and respect your observations, please allow me to say that your comments took me by surprise as well, insofar as during our investigation into the concerns reported via this platform, with the exception of the incident with the internet intermittent and no room upgrade offer to you and family for which you have every right to be displeased and we have no excuses to offer but only renewed apologies, throughout the time you were in residence the hotel team was apparently has offered you and family the alternative to comfort you the most, pocket wifi was given in the replacement during the internet intermittent period and we offer the late checkout till departure to honor you as the member that we could not upgrade you to the higher room categories which occupied by the guests who directly booked those room types, our team was not made aware of your unhappiness with facilities, room size and member benefits. My understanding is that we unfortunately did not know how you felt about your stay, and only found out when your review extent of your disappointment has only transpired now, through this feedback. Our room size is similar with the hotel that you have mentioned which recently built and opened in Dec 2017 while our hotel was french colonial style and rich of the history of Prince Souvanna Phouma since 1972 and 1990 respectively. etda, we regret the circumstances very much. Let me assure you that we welcome and value guest feedback and opinions; we take them very seriously, they represent a most invaluable “tool” for us to continually improve ourselves and make sure we do not fail our guests’ rightful expectations. We are also saddened by the fact that our service recovery was unfortunately not lifted up your stay in Maison Souvannaphoum. Again, thank you for choosing our hospitality and letting us know your valuable feedback and sharing us your visit experience. Hope we have a chance to welcome you and your family back when your next trip brings you to Luang Prabang. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

Cher Fred75011, Merci d'avoir pris le temps de partager votre expérience avec nous sur TripAdvisor. C'est un plaisir d'apprendre que vous avez profitez d'un séjour reposant parmi nous! Nous espérons pouvoir renouveler cela très bientôt pour une plus belle expérience à Luang Prabang. Kob Jai Lai Lai Bien Cordialement, Lucky Directrice d'hôtel

Sabaidee Jean-Pierre S, Merci d'avoir pris le temps de partager votre expérience avec nous via TripAdvisor! Nous sommes heureux d'apprendre que vous avez pu profiter des vacances excellents parmi nous et créer une bonne expérience mémorable! Merci encore une fois pour votre recommandation et j'espère a très bientôt ! Kob Jai Lai Lai Bien Cordialement, Lucky Directrice d'hôtel