Sofitel Luang Prabang 5 étoiles

Dear Thoml75, Thank you for sharing your feedback following your stay at Sofitel Luang Prabang. As such an experienced traveler, your observations are very important to us. I am pleased that you enjoyed our superb interior garden; we consider it the heart of our sanctuary. However, I have taken careful note of your comments regarding the rooms and the bathroom facilities. We are constantly looking at ways to improve our heritage property, and your feedback regarding the need for updates is invaluable for our future planning. Furthermore, I apologize that the service you received was inconsistent. We strive for excellence in every interaction, and I will be working closely with our department heads to ensure that our service delivery is seamless across the entire team. We appreciate your honesty and hope to have the opportunity to welcome you back in the future to show you the improvements made. With warm regards, Aitthiphol Kamolsatian (Max) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang

Cher Antoine, Nous vous remercions sincèrement d'avoir pris le temps de partager votre avis suite à votre récent séjour au Sofitel Luang Prabang. En tant que membre Platinum, votre fidélité à la marque Sofitel nous est précieuse et nous accordons une attention toute particulière à vos observations. Je suis ravi de lire que vous avez trouvé la conception de notre hôtel, installé dans cette ancienne prison historique, incroyable, et que vous avez particulièrement apprécié la sérénité de notre jardin ainsi que la qualité de notre petit-déjeuner. Cependant, c’est avec beaucoup de regret que j’ai pris connaissance de votre déception concernant l’état de votre chambre. Je vous présente mes excuses les plus sincères pour ces manquements qui ne reflètent pas les standards d’excellence de notre enseigne. Vos remarques précises sur la robinetterie, le mobilier et l’entretien général ont été immédiatement transmises à notre Directeur Technique ainsi qu'à notre équipe de maintenance pour un audit complet et des actions correctives immédiates. Nous avons à cœur de préserver le charme authentique de ce site classé au patrimoine mondial de l'UNESCO tout en offrant le confort moderne d'un établissement de luxe, et votre retour nous est essentiel pour nous améliorer. Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous offrir une expérience totalement irréprochable et regagner ainsi votre confiance. Bien cordialement, Aitthiphol Kamolsatian (Max) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang

Dear Francois C., Thank you for your perfect 100/100 rating and for your kind words regarding our historical setting and service. As a Gold Member of ALL – Accor Live Limitless, your loyalty is very important to us, and I am pleased that your room upgrade and the overall level of recognition met your expectations. I will be very proud to share your compliments with our Restaurant Manager and our Cluster General Manager; they will be delighted to know their efforts contributed to making your stay memorable. I did notice that you weren't able to enjoy your welcome drink during this visit. Please rest assured that on your next stay, we will have a refreshing signature cocktail (or two!) waiting for you to enjoy by the pool. We look forward to welcoming you back to our sanctuary in Luang Prabang very soon. French Translation: Cher Francois, un grand merci pour cette note parfaite ! Nous sommes ravis que le cadre historique et le confort de notre établissement vous aient séduit. Je ne manquerai pas de transmettre vos remerciements à la responsable du restaurant ainsi qu'au directeur du cluster. Au plaisir de vous accueillir de nouveau prochainement ! With warm regards, Aitthiphol Kamolsatian (Max) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang

Dear Alexandra r., Thank you for your generous feedback regarding your recent stay at Sofitel Luang Prabang. We are delighted to hear that you appreciated our historic charm, attentive staff, and the quality of our cuisine. Your commendation to our team and the chef for the New Year's Eve celebration is greatly valued. We look forward to welcoming you back for another exceptional experience. With warm regards, Aitthiphol Kamolsatian (Max) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang

Dear Jaime, Thank you very much for sharing your beautiful review following your stay at Sofitel Luang Prabang. We are truly delighted to read that you appreciated the luxury, charm, and authenticity of our hotel, as well as the unique character of our historic colonial buildings set within the peaceful gardens and surrounding pool. It is wonderful to know that our location, offering both tranquility and easy access to the main street, contributed positively to your experience. Your kind words about our team mean a great deal to us. We will be especially proud to share your compliments with Mr. Andrew, Tou, and Ling, who will be very happy to know they helped make your stay memorable. We are also pleased that you enjoyed the cuisine and took time to experience our spa, which you so warmly recommend. Thank you once again for your trust and encouragement. We sincerely hope to have the pleasure of welcoming you back for another exceptional stay in Luang Prabang. Warm regards, Aitthiphol Kamolsatian (Max) Cluster Front Office Manager Sofitel Luang Prabang