Pullman Luang Prabang 5 étoiles

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Pullman Luang Prabang. We are pleased to hear that you appreciated the warm welcome from our staff and the décor of the entrance and lobby areas. However, we are sincerely sorry to learn that some aspects of your stay did not meet your expectations. We deeply apologize for the issues you encountered in your room, including the bathtub, toilet, and showerhead. We take this feedback seriously and have already informed our maintenance team to address these issues immediately. It is unacceptable that these amenities were not functioning properly, and we truly regret the inconvenience caused. Regarding the maintenance of certain areas, we understand your concerns. As a large resort, we are committed to ensuring that all of our facilities are well-maintained. Your comments regarding the pool and lounge chairs will be taken into consideration, and we will conduct a thorough inspection to ensure the safety and comfort of our guests. We also acknowledge the language barrier with some of our staff, and we apologize for the difficulties you encountered in communication. We will take steps to improve our staff's language skills to enhance the experience for our international guests. We also regret that you were unable to enjoy our breakfast, and we apologize for the confusion regarding whether it was included in your room rate. We will make sure to communicate this more clearly going forward. Finally, we sincerely appreciate your constructive feedback. It helps us identify areas where we can improve our services and overall guest experience. We hope you will consider giving us another opportunity to provide you with a more enjoyable and seamless stay in the future. Kind regards, Hotel Management

Dear Guest, Thank you for your feedback! We're delighted to hear that you enjoyed our location, pools, and spacious rooms with the lovely view. We truly appreciate your comments about the restaurant, and we're sorry to hear that the food and music did not meet your expectations. We'll definitely take your input into consideration as we continuously strive to improve our guest experience. We hope to welcome you back soon for an even better stay! Best regards, Management Team

Dear Guest, Merci d'avoir pris le temps de partager vos impressions sur votre séjour. Nous sommes heureux d'apprendre que vous avez apprécié la chambre Premium Deluxe ainsi que sa grande terrasse et son aménagement. Nous nous efforçons de créer un cadre agréable et confortable pour nos hôtes, et nous sommes ravis que vous l'ayez trouvé à votre goût. Cependant, nous regrettons sincèrement que l'expérience culinaire n'ait pas été à la hauteur de vos attentes. Nous prenons en compte vos commentaires concernant l'odeur de graillon et allons examiner cela avec notre équipe de restauration afin d'améliorer la qualité de nos repas et de garantir une expérience agréable à nos clients. Quant à la piscine, nous comprenons que la température de l'eau en hiver ne soit pas idéale pour la baignade, et nous en tiendrons compte pour de futures améliorations. Nous vous remercions encore pour vos retours précieux, qui nous aident à améliorer nos services. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience encore plus agréable. Cordialement, Management Team

Dear Mr. Olay, Your compliment is very much appreciated. Glad to hear that you had a pleasant stay. We look forward to welcoming you back. Warm regards, Pullman Luang Prabang

Dear Mr. R., Thank you very much for the extended stay and compliment. We are indeed very glad to hear that you felt well taken care of by our team. Meanwhile, you enjoyed the room and facilities very much. We will ensure that Mina is being recognized for her efficient customer service and look forward to welcoming you back soon. Warm regards, Pullman Luang Prabang Management Team