บันยันทรี กรุงเทพฯ

โรงแรมทั้งหมดใน กรุงเทพ

บันยันทรี กรุงเทพฯ

คะแนนจาก Tripadvisor 4.5/5 รีวิว 10,397 รายการ

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บันยันทรี กรุงเทพฯ

21/100 ถนนสาทรใต้
10120 กรุงเทพ
ไทย

โทรศัพท์ +66 2 679 1200

แฟกซ์ +66 2 679 1199

อีเมลติดต่อ

  • ทางเครื่องบิน

    ท่าอากาศยานนานาชาติดอนเมือง ที่ 22 กม. / 14 ไมล์

  • ทางเครื่องบิน

    ท่าอากาศยานสุวรรณภูมิ ที่ 35 กม. / 21 ไมล์

  • ทางเครื่องบิน

    อู่ตะเภา-ระยอง-พัทยา ที่ 126 กม. / 78 ไมล์

พิกัด:13.723122, 100.539912

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รีวิวจากแขกผู้เข้าพักที่
บันยันทรี กรุงเทพฯ

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 10,397 รายการ

Certificate of excellence ปี 2022

Old facilities with inferior staff compared with other Accor hotels

คะแนนจาก Tripadvisor 3.0/5

MG5102 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Water facilities in the room was old and hotel seems to be understaffed due to the negative impact on travel industry. Hotel staffs could not reply back to my queries finally. Famous Rooftop remains great. Other than this, not worth staying because there are better hotels with more inexpensive price in BKK.

Nearly good

คะแนนจาก Tripadvisor 3.0/5

Siapom รีวิวที่ได้รับการรับรองจาก TripAdvisor

Check in a bit slow and key card can’t be use after get up to front door of floor 29. Unhappy to get down to get new key card. Waiting luggages almost 1hour after checkin. Wash basin was clogged. Services is average.

Dear Siapom, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. Concerning your feedback about our team’s service, I would like to sincerely apologize for the inconveniences these have caused you. You can also be rest assured that I will address this to our team and refreshers training will be implemented to ensure that the service standards of Banyan Tree are maintained. Once again, I offer my sincerest apologies and hope you would accept this. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. With best regards, Nopparat Aumpa General Manager

Great value, high class and centrally located hotel

คะแนนจาก Tripadvisor 5.0/5

John S รีวิวที่ได้รับการรับรองจาก TripAdvisor

We've stayed at this hotel previously and have always been impressed, we needed to stay in the area again and was a tad apprehensive staying under the current restrictions, our fears were unfounded. From our check-in to our departure the staff were friendly and highly efficient, our room was spotless and comfortable, and the in room dining was tasty, well presented and hot - I have to admit it was the dining element were concerned with. Full marks to the Banyan Tree and all your staff, we are looking forward to returning soon

Dear John S, We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding our friendly service and comfortable room have made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable. I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager

Used to be great luxury hotel prior COVID19

คะแนนจาก Tripadvisor 3.0/5

kang_kew รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel used to be one of the greatest and most luxuries hotel in Bangkok, but from our recent stay in One bedroom Suit for 2 nights (#1502), all the traditional touching, services and hotel qualities were no longer there. It seem the hotel are trying hard in cost reduction to survive include: - Reduce hotel staff. - Less service (no more club lounge). - Less maintenance of the room facility (our room's coffee machine, steaming machine are not working and the AC is partially operate).

Dear kang_kew, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. First of all, I would like to sincerely apologize if we have fallen short of meeting your expectations during your stay in the hotel. We do currently have staffing in the hotel each day to look after the reduced number of guests and I am sorry if you found that there was not enough staff to look after your needs. You are correct though that there are services that are still not open, such as the Club Lounge, however we do offer the full Club Lounge benefits for guests to enjoy in the lobby. An email is sent to guests prior to arrival so that they are aware of the changes. I hope that you received such an email. There has not been any reduction in maintenance of our hotel and rooms and we still have a continual improvement and maintenance plan. I am sorry for any issues you had with the air-conditioning and coffee machine but I hope that you contacted our team and they were able to fix or replace them. I can assure you that our team still strives to provide the high quality and luxury service that we have always been known for. However, I will make sure to share your feedback with our team to identify our service shortfalls and ensure that it will be rectified. We truly appreciate you bringing this to our attention. Once again, I offer my sincerest apologies and hope you would accept this. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. With best regards, Nopparat Aumpa General Manager

Good Spa but little lack of hotel services

คะแนนจาก Tripadvisor 4.0/5

Lynn P รีวิวที่ได้รับการรับรองจาก TripAdvisor

Spa is so good. But the quality of the reception service was a bit poor. They didnot training the new people well i guess, for the breakfast, too old style. I guess it also depends on the guest, room has a smoking smell...

Dear Valued Guest, The team at Banyan Tree Bangkok would like to thank you for staying at the hotel recently and also for reviewing our hotel. We are pleased that there were aspects of your stay that you enjoyed, for instance, the spa. But equally, we thank you for sharing the areas that you feel can be improved. We will share this feedback with the team and look at these aspects of service which we fell short to improve in the future. We do hope that you will consider staying with us on your next visit so that we can show you the true Banyan Tree service. With Best Wishes, Nopparat Aumpa General Manager

Perfect stay in Bangkok!

คะแนนจาก Tripadvisor 5.0/5

infoB7375QY Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We love Banyan Tree hotels and the whole brand ethos. We usually stay in the Banyan Tree resorts but opted for this big city hotel and far from disappoint it really did exceed all expectations. The service and quality was absolutely fantastic, the views from the bedroom were staggering and the Moon bar is breathtaking to say the least. Saffron was some of the best Thai food we have ever eaten. All of the staff from the gym to the concierge were top notch. Lastly there was a 60% off sale in the spa gift shop so everyone is getting beautiful Banyan Tree gifts for Christmas!

Dear infoB7375QY, Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Also thank you for taking the time to review on your recent stay. We are all most delighted to know that you enjoyed your experience at our hotel. Please do come back and visit again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager

Snow patrol trip

คะแนนจาก Tripadvisor 4.0/5

clifton99 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Overall a lovely hotel, not as quite as nice as other banyan tree hotels we have visited The location is pretty central, we stayed for 3 nights here, that was enough for us for Bangkok, it’s quite a busy city and is hard to get around by taxi so a tic tic is the quickest option, We would certainly stay in this hotel if it was in a different city, breakfast was very very good, The roof top bar was a nice experience with the staff really looking after us, the pool isn’t too big but good to cool off, if you want to swim laps get to the pool before 9am, There is a golf course near by but not sure how to go about getting a game or green fees,,,,,,,,

Dear clifton99, The team at Banyan Tree Bangkok would like to thank you for staying at the hotel recently and also for reviewing our hotel. We are pleased that there were aspects of your stay that you enjoyed. But equally we thank you for sharing the areas that you feel can be improved. We will share this feedback with the team and look at these aspects of service which we fell short to improve in the future. We do hope that you will consider to stay with us on your next visit so that we can show you the true Banyan Tree service. With Best Wishes, Nopparat Aumpa General Manager

Miixed Feelings - Friendly and Pleasant Staff but a number of issues for a Five Star

คะแนนจาก Tripadvisor 3.0/5

PedroNastro Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This stay was nearly very good but we ranked it as average overall as there were a number of things that you would not expect from a five star hotel. We travel a-lot and were Platinum Accor during our stay which entitled us the use of the Club lounge and a room upgrade to a Serenity Club room for our two night stay. The good side was a the pleasant and hospitable staff in the Club lounge, restaurants and elsewhere. The room was well appointed, modern and clean and more suited our needs. The downside of the room was that the windows do not block out street noise and the noise from the bars above us. This made sleeping difficult and had to resort to ear plugs. Things that disappointed us the most apart from the (1) poor sleep quality were, issues at (2) check in regarding what we had prepaid prior our stay and than more money was asked for at check-in and we had to proof that we had actually prepaid all of our stay. (3) Our room was scheduled for cleaning at 10am and after two follow ups was finally cleaned close to 4pm, just not good enough and we are still following up (4) on missing accor points a month after our stay. The pool area was fine but small, it was not overly populated during our stay. Clubroom staff excellent, abundance of choice at breakfast and a good variety of canapes at happy hour. We dined at the Saffron Thai restaurant, the food, service was excellent and the Accor Plus card made it affordable for us but $15AUD (5) for a bottle of water is over the top. used the Saffron Sky Garden, the Moon bar was closed due to the weather, great ambience and atmosphere but expect to pay for the view in your drink price. Not sure whether we would stay again.

Dear PedroNastro, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. It gives me great pleasure to read your compliments about the my team’s warm service and hospitality, our clean rooms, the pool area, the breakfast and canapé options in the Club Lounge and to know that your dining experience in Saffron Restaurant and Saffron Sky Garden were pleasant. I hope that all of these have contributed in making your stay with us more relaxing and memorable. We have also well noted your feedback regarding the noise from the street and the popularity of our pool. Concerning the cleaning of the room, I would like to sincerely apologize if the Housekeeping team was not able to clean your room on the designated time you have informed us. This feedback has been shared with the Housekeeping team and we will conduct a refresher training to ensure our service standards are maintained. For your Accor points, please do reach out to us with your booking details if this is still unresolved so we can make the necessary arrangements. In regards to our pricing, I am sorry to read that you found it overpriced however, I can assure you that the pricing policy is very much in line with other 5 star hotels in Bangkok. Once again, I offer my sincerest apologies for any of our shortfalls. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. With best regards, Nopparat Aumpa General Manager

No Accor Member Discount on Vertigo Restaurant

คะแนนจาก Tripadvisor 4.0/5

DailyTraveller2013 Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Vertigo Restaurant is spectacular however your Accor Plus membership discount does not apply. We were told by the Club staff that we could use it and when we presented the card we were advised by the restaurant waiter the card does not apply. Very disappointing however the food was superb! The hotel is beautiful and very relaxing.

Dear DailyTraveller2013, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. In regards to your Accor Plus Membership, I would like to sincerely apologize for the inconvenience this has caused you. I have already shared your feedback to our team and they will conduct the necessary refresher training to ensure everyone is properly informed of the membership. On a lighter note, I am glad to read that your dining experience in Vertigo has been splendid and thank you as well for the compliments regarding the food and the hotel. Rest assured that this will be shared with the team for their recognition. Once again, I offer my sincerest apologies and hope you would accept this. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. With best regards, Nopparat Aumpa General Manager

No longer 5 star...

คะแนนจาก Tripadvisor 2.0/5

Passenger34449007111 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very slow and not welcoming reception. Breakfast disappointing, even in the executive lounge. No attention to detail. No customized service even for platinum customers. Rooms are wide but ageing. Overall very disappointing. Far from the usual Asian 5 star experience. We finally checked out after 1 night and went to SO Sofitel, 100m further away. This was much much better (and better value for money). I will definitely not come back to Banyan Tree and will continue going to SO Sofitel.

Dear Passenger34449007111, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. In regards to our service, I would like to apologize for having fallen short of meeting your expectations. Our team are accustomed to providing a high quality of service and therefore your welcoming experience is disheartening to read. However, I have already addressed your feedback to the team and refresher training will be conducted to ensure our service standards are upheld. We have also noted your feedback regarding our breakfast and I will share this with the culinary team to identify our areas of improvement. Regarding your feedback about the Accor Le Club benefits, I am sorry if you felt that the benefits you have received are insufficient. I will address this to our Guest Experience Manager to look further into this and implement the necessary actions to be taken. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel. While I understand you preferred your stay at SO Sofitel we do hope that you will give us another opportunity to be of service to you again in the future. With warm regards, Nopparat Aumpa General Manager

Service is terrible.

คะแนนจาก Tripadvisor 1.0/5

futue21 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Staff is terrible. English is bad. Service is bad. Service is very slow. Staff comunication is very very bad. Non smoker provided smoking room. Check in staff, taxi service staff are terrible. Everyting is bad. But expensive!!!

Dear Futue21, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. Thank you for your constructive comments and I would like to sincerely apologize for falling short of your expectations. If you have time, I would be grateful if you could elaborate further on your experiences by emailing me at Bangkok@banyantree.com so I can personally look into this and implement the necessary actions. You can rest assure that we are taking your feedback seriously and English refresher training will be conducted to enhance our associates communication skills. Once again, I offer my sincerest apologies. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. With best regards, Nopparat Aumpa General Manager

Great place to stay in Bangkok.

คะแนนจาก Tripadvisor 5.0/5

EnricoM1095 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is a great Hotel in Bangkok. They know how to take care of guests. Rooms are full furnished and super clean. Excellent breakfast and nice gym & pool Very near to Metro station the helps a lot to move around BKK in pick hours.

Dear Enrico M, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager

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