ไอบิส กรุงเทพ สาทร 3 ดาว

Dear Mr. kristian a, Thank you for your feedback. Regarding the electricity was down on that day caused from the electrical transformer of the Provincial Electricity Authority near the hotel has a problem so out of power in all areas around the hotel . During that time the hotel generator operated for the emergency light on the guest room, corridor, fire escape stairs, lobby and elevator operate as normal. But it’s not covered for all electric, only the main point that concern for emergency light. This follows the secure & safety procedure which is our top priority that we need our guest safety. Our hotel follow Health and Safety Regulation which we have monthly check for all equipment and the team member has training. Also, the provincial government has annual inspect our hotel which confirms to us that good follow Health and Safety Regulation. Our apologies that we cannot offer the compensates as you requested follow this situation and apologize for any inconvenience this matter may cause and thank you very much for your patience and for your kind understanding. All of us at the ibis Bangkok Sathorn look forward to your next stay with us. Should you need any further assistance or information, please do not hesitate to contact us. Warmest regards, Patcharaporn Rattanasaenghirun -Hotel Manager ibis Bangkok Sathorn

Dear bucketlistchekov, Thank you for sharing your review about your recent stay with us. We are delighted to hear that you had a pleasant stay on your recent visit and that you were satisfied with our hotel and service. Your comments on our staff, especially Miss Kanchalika are much appreciated and I will be sure to share your kind word with her. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Patcharaporn Rattanasaenghirun Hotel Manager

Dear nartot, Thank you for sharing your positive feedbacks with us. It is rewarding to know that you will come back to our hotel. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience and we hope you will enjoy your next stay with us. Best regards, Patcharaporn Rattanasaenghirun Hotel Manager

Dear Lisa-Dao_888, Thank you for your review and I am very happy that you have rated us 5 out of 5 - Thank you Regarding the language abilities. Our Front Desk staff are qualified, trained and regularly evaluated in all aspects of their work, including their language abilities. However, with us having a range of guests comprising of many different nationalities, it is inevitable that from time to time a minor communication breakdown will occur. During guest checking out, our reception team always remind guests about the belonging and sometime they release guests before our housekeeping staff checked the room as we need to do the fast for our guests. However, if we found that our guest forgot their belonging we will contact guest by telephone or email and keep the belonging until time. We aim at providing our guests with warm welcome and quality services at great value for money for a wonderful experience. We look forward to welcoming you at ibis Bangkok Sathorn soon! Kind regards, Patcharaporn Rattanasaenghirun Hotel Manager

Dear MichaelMetcalf, We are glad to welcome our regular guest and to know that you had a nice stay at ibis Bangkok Sathorn. We are happy to know that you enjoyed our great location and excellent staff. At ibis, we aim at providing our guests with warm welcome and services at great value for money for a wonderful experience. We will maintain our quality of services to meet our guest satisfaction and will pass your compliments to our team for encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Patcharaporn Rattanasaenghirun Hotel Manager